There are limited dry cleaning service providers here in the Burlington area. I feel as though Gradues takes advantage of this and "price gouges". Ive traveled many different cities and states and have never paid $21 to have a dress dry cleaned. It also took a week to get my cleaning returned. Lastly, the people aren't very friendly. The customer service stinks! read more

Gadues does a great job with my dry cleaning needs. One time there was an issue and my shirt was damaged and they credited me with the full retail price. They were honest and upfront about it and handled it with class. Other than that they have provided a superior service. They also support the community with clothing donations for the needy. I've seen other reviews talking about the pricing being high but given there is no competition in the area you can't blame Gadues. Definitely an opportunity for someone to compete in this area though! read more

Repeatedly unfriendly staff. When charging top dollar, a little kindness and the smallest smile would go long way..

10/10 recommend. Long story short, Sunny and staff were so accommodating to me and super-efficient. I needed a last-minute adjustment to my bridesmaid dress and the wedding was 7 days out. Sunny got me right in and pinned me up and hemmed my dress. She was amazing, she brought calm to my stress, and I appreciate everyone who helped me and my situation. read more

Sunny was the best at altering my suit pants super quickly. Highly recommend her for ALL of your alteration needs.

This may have been one employee having a bad day, I realize. But making a customer feel humiliated for asking for something dry cleaners normally offer is not acceptable. I dropped off two suit jackets with moderate---not severe---amounts of cat hair. As I brought them over, I let the employee know that I understood that I was asking for special attention on hair removal, that I knew there would be an additional charge, and that I was glad to pay it. The employee put a look of disgust on her face. She said, "Oh, awful. The worst." She picked at the edges of my jacket as if it were contaminated. She then started putting a lint roller on it and making disgusted faces. I was so surprised I asked out loud, "I'm sorry---did I break an etiquette rule? It seems like I've done something upsetting but I don't know what. If you're trying to communicate that you don't offer this, and you don't want to perform the job, will you please tell me? I will leave if that's the case." She would not answer me. The level of disgust she was conveying was as if I'd put soiled diapers on her counter. Gadue's: I don't understand. I really don't think I broke an unspoken rule, and I don't think I deserved this treatment. It was embarrassing. I was polite and cheerful. What gives? read more

Not only is GADUE's Dry Cleaning establishment thorough and outstanding in their cleaning , but their staff is caring and kind in their professional treatment of customers. I frequent GADUE's Dry Cleaning once a month and l am delighted with their non- judgment evaluation of items and their honesty regarding customer expectations in stains of all sorts. Thank you, GADUE's Dry Cleaning for your dedication to excellence and locating in South Burlington, Vermont. read more

This is a classic case of good news/bad news. The good news is they did a good job of cleaning my items and giving me 24 hour turnaround. The bad news is that the bill for four shirts, one jacket and a pair of pants was over $86 or over $14.00 per item. I do not live in the Burlington area but have residences in three different locations, one on the east coast, one on the west coast, and one in the upper Midwest. In all three place I can get the same service for as little as $2.99 per garment up to a maximum of $4.00 per garment. I mean WTF. read more

It costs a bit more than the dry cleaners I went to in Falls Church, Virginia (before finally returning to my awesome home state of Vermont). But then, those cleaners didn't use environmentally friendly practices. The staff at this location has always been friendly, and prompt. We've had the big comforters washed (and now ready for VT winter), and I get my work clothes done every week. I used to do light starch, because anything more irritated my neckline - unfortunately the shirts were wrinkled and no longer crisp when I got to where I was going. But at Gadue's, they use better products, so a medium starch gets the crispness I want in the shirt, and my neckline doesn't get irritated. Perfect! It all costs marginally more than some places, but it's worth it in my view. read more

Like most people I go to a dry cleaners for one main reason, to get things dry cleaned. Apparently I did not make that clear enough when I dropped off my coat and stated "I would like to have this cleaned" because when I came back to pick it up and was inspecting it for any damages, since this same location ruined a pair of pants and refused to accept responsibility a few years ago, I found that much to my surprise they did not actually clean my coat. They were more than happy to mark it as cleaned and to charge me for the cleaning, but it somehow actually got dirtier. The closest to an apology I got from the woman working the counter was "nothing gets done right when I'm not here" which is odd since she was the one who I dropped it off to. I understand that dry cleaning is a challenging business but the key is to actually clean something. After this incident and the previous pant ruining I won't be going back to this location and I recommend that you pass on it as well. If you are looking for someone to get your clothes even dirtier than they are, I will gladly be of service and will do so at a 50% discount over Gadue's prices. read more