Well, I got what I needed. I had never shopped Conn's before but was in a pinch. Our refrigerator had gone out and I needed something before all of our food spoiled. So, I went to work online looking for a replacement. We did some research and found the refrigerator we wanted. We then proceeded to look for that model. I looked at big box stores, home stores and appliance stores. Well Conn's was the only store that had it in stock and available the same day. That's great! After talking to a rep from this store, I ended up ordering online. That process was easy. I was directed to pick the unit up at their Service and Distribution Center in Avondale. We arrived at almost 11a to locked doors. Online information said that they were open at 10a, so we had to wait. The lady at the front counter acknowledged the discrepancy with no answer as to why. Apparently this was enacted during Covid and hadn't yet returned to normal. Oh well, I'm here to pick up my refrigerator, here's my receipt. She proceeded to tell me that my order hadn't been processed and that I couldn't pick it up until this was taken care of. She said that it could take up to 48 hours. I didn't see anything regarding this when I purchased online. WHAT??? But I'm here now! She did provide me with a phone number to "push the order through." So I did call the number and the issue was resolved in just a few minutes and we were able to proceed with the order. Whew... We were told to pull around and in about 15 minutes the guys rolled the unit out and loaded it up. I guess the biggest issue that I have is disposing of my old refrigerator. If I had waited 3 days for delivery, Conn's would have hauled the old one off. But I didn't have 3 days. I was informed that If I picked the new refrigerator up myself, that they would not dispose of the old one. That is a huge inconvenience. I would have hauled the old one to their recycle center or would have paid to have it picked up. Sadly, there were no options, it is my clearly my problem. I sure wish they would offer some option, any option. In the end, the stock and online ordering was great. For that I am appreciative. The customers service processes could use the most help. But, I will say that everyone I spoke with was friendly and professional. Most importantly, I got my refrigerator the same day. read more

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Knew Conn's wasn't for us, but we were had an hour wait for dinner so decided to look around. We are in the market for some furniture. I didn't think anything from Conn's would be for us, but why not look. The sales people greet you when walking in the door and are super friendly. They let you shop on your own. They have a large selection from living rooms, office, bedrooms, appliances and televisions. Nothing spoke to us. They had a couple bedroom sets and a leather sectional that looked decent. Good appliance section. Most living room furniture now a days has terrible back cushions that break down so fast. I notice that at most furniture stores simular to Conn's these days. I remember back in the day my first living room set what purchased downtown at a warehouse. Nothing fancy, but it was built so nice and it was in the same condition after it served it's purpose a few years later. Everything seems to break down and look sloppy after a few months. My mother's best friend purchased a black leather living room set from here and had a great experience and has had no issues. read more

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I'm so glad that conn's is going out of business. This couldn't happen to a better company. They deserve this... When I purchase several things from them a purchase all warranty when I had an issue with a product they said that they were not going to stand behind their warranty. So I couldn't stand behind my payments. Good bye conn's.. read more

Don't do it. Buy your stuff somewhere else. I wasn't gonna come on here and complain but the customer service here is the least of your concerns. Try paying for delivery and installation and having the delivery service refuse to install it because they don't wanna move the other appliances. Don't trust these people. read more

DO NOT SHOP HERE! Literally go anywhere else to shop! The only people I would ever send to the store, people that I really don't like and want to have a bad experience. We had a horrible experience spending $3500 in the store on a sectional and had some major damage done to our home and during the delivery which was not taken care of and Conns says it's not their problem that they use a third-party vendor. So I left a review on Google about my experience, and the quality of the couch and Conns replied to me review and asked me to contact them so they could "make it right" and I did and they refused to do anything for me once again. And yes, it's the same email that they replied to all of these yelp reviews the cons at Zendesk. They just do that to make it look like they care but nothing actually happens. What exactly is the definition of make it right if they haven't done anything to correct the situation I'm not getting any kind of apology from the store or any kind of discount on for the terrible experience. The couch we bought is nowhere near the quality that we were hoping we would get with the amount we paid for it. UPDATE: I reached out to the business as they prompted me to, and they replied to this yelp review, and guess what, nothing happened. They just do that to look good but in all reality, they don't do ANYTHING to resolve the issue! WHAT A JOKE read more

Conn's HomePlus - Saggy material - Furniture Stores Near Me - Goodyear, Arizona

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Our fridge's ice maker has broken twice. The kicker? Their computer shows an employee deleted our extended warranty 20 minutes after our purchase as we furnished our newly built house. We just found this out a year after our initial purchase. Of the 4 pieces of furniture and 1 appliance, only a loveseat still has a warranty. How insane is THAT!!! The GM and Corporate refuse to be of any help. We'll never buy another thing from these crooks. read more

Conn's HomePlus - The basket has broken and the ice maker has broken twice! NEVER BUY FROM CONN's! - Furniture Stores Near Me - Goodyear, Arizona

My son went in to make a purchase and helped by newer emplpyee Angel. Angel had great customer service, was super friendly, and made sure all our questions were answered. Great job, I definitely recommend Conn's. read more

We bought son a bed 3 yrs ago. They had to replace 2 yrs ago. Now its falling apart again. Under warranty but conns wont replace. So now its off to civil court!! Consumers BEWARE OF CONNS! They dont care about thier customers!! read more

Save yourself a headache and don't get anything delivered from Conn's HomePlus. They will send untrained delivery boys who will damage your house and blame it on you. You'll never get any support if they scratch your walls or damage tour property. Conns Phoenix Delivery guys messed up my moms front door and now it doesn't even shut. They didn't even care. This is their brand. This is Conns. You will NEVER get any support from customer care. They got potato you all over the place. They left my 70 year old mom standing there with non shutting front door while it's pouring rain. This is Conns read more

If I could give Zero stars I would. Purchased 3 piece furniture set over $2000, got it home and all three pieces had deflective arm rests, no foam cardboard noises if you sat up against. Went back the very next morning, basically said too bad now you need to call customer service and have it repaired! Repaired?? Brand new furniture?? Well its been over a month, the third party furniture company they sent out sent them an estimate and Conns said its too much money and refused to pay. Now Conns wants to send out another company to see if they can fix my brand new furniture Cheaper!!! I have wasted hours of my time trying to get a refund or exchange. Do not shop here. Wish I could post a video of the crap quality sofa love seat chair I got read more

Do Not buy any extended warranty for your furniture. It is truly a Conn. I paid $800 and they looked for excuses to refuse my claim stating that I took too long to send my documents and refuse my valid claim. I gave one star because zero is not an option. Terrible rip off and expensive too! read more

They sold me an item that they said was in stock. But the day it was to be delivered they never showed up. After trying to call them all day finally got someone to tell me the item is out of stock and they won't be getting any more! They had already charged my card. Then they tried to sell me a more expensive product! read more

Do not shop at Conn's . Save your hard earned $ and go elsewhere there is no customer satisfaction or guarantee at all . First issue . They advertise next day delivery . I was told my In stock Items would be delivered next day , but once I paid and left the store it was a different story. I received a phone call with a multitude of excuses as to why delivery would be delayed. The End Result I finally received my delivery 5 days later. Good luck on any exchanges or refunds. They should just be up front and honest and tell you all sales are final . My furniture was too large and would not fit in my home . I was then told they would need corporate approval to refund or exchange and a restocking fee would apply . a help desk ticket was submitted over a week ago still no response or resolution. This is absolutely ridiculous. My sales person Saina was friendly the store manager Samuel appeared to be helpful. But now all I'm left with is regret and disappointment. read more

I've past Conn's on several different occasions but I never stopped to see what Conn's had to offer, that is until my sister decided to buy a new livingroom set and a washer and dryer. We were greeted by Orlando who allowed us the opportunity to look around the store freely without any sales pitches or pressure to purchase. Orlando was very informative and helpful without being intrusive. Conn's offers a wide variety of furniture and appliance however, its priced slightly higher then other furniture stores in the area. Our purchasing experience was pleasant. I wish I could say the same about the delivery expeirence. The delivery service called and advised that our furniture would be delivered on Monday between 9 and noon. We asked for a later delivery time and was advised that there were no other times available. After waiting 30 minutes on hold to speak with a supervisor we were guaranteed that our delivery would be on Tuesday between 2 and 5. Monday night I receive a phone call that my furniture would be delivered between 9 and noon. Once again I have to wait and speak to a supervisor and was advised that my furniture will now have to wait until Wednesday to be delivered. I understand that the delivery service is separate from Conn's, however, it does have a bearing on my decision to shop at Conn's again. read more

Conn's HomePlus - Furniture Stores Near Me - Goodyear, Arizona

I have never been more humiliated in my life, store manager refuse to take my item sealed in box with proof of purchased the very next day that himself sold to me the day before.. i told him that it says 7 days on the website and he said no that he still wont give me my money.. I asked for a # to call and he rudely reply that to look it up online.. After that i told him that he had no reason to refuse my return and that i was gonna stay there until i had a # or my money.. he follow to call the police and lied that i threaten him.. i talked to the police afterwards and left.. and they just laughed at me . Conns you're a pieace of Sh$t company and wont be around for long i guarantee you... read more

If I could give zero stars I would. I purchased a brand new Samsung washer and dryer from Conn's in Feb. of 2019 with 4-year warranty. Never had a problem till this November right a week before Thanksgiving and a week of guests..dryer started screaming and making weird noises.. called for service repair.. 1st repairman had no clue, said the wheels in my dryer needed sanding and lubing (what?!?), he dropped parts on my kitchen floor and after he left, my dryer was still screaming and unusable..then he stalked me for a review that I had already filled out but kept texting me up until 6pm following day. 23rd of Nov 2nd repairman was nice, guessed correctly at who tried to repair it first, took apart my machine told me I needed five new parts, ordered them and told me he'd be back on the 29th of November 2021.. nobody showed, nobody called.. I called and all I received was "I don't know ma'am, I can't help you ma'am, we don't have access to telling you where your parts are ma'am, you're going to have to be patient"... I've called every single day since.. today is December 6th and they told me that I might have to possibly wait ANOTHER WEEK..I'm already at 20 days with no dryer and no access to laundromat and 16 loads of laundry to do.. my patience is gone.. I will never buy another product from Conn's again...Channel 3 On Your Side get ready bc I'm coming to tell everyone! read more

Conn's HomePlus - Broken dissected dryer - Furniture Stores Near Me - Goodyear, Arizona

We were in a huge bind. we purchased a washer and dryer from Lowes but after they tried and failed to deliver them 5 times, we requested a refund. my husband called Terry at Conns. who was amazing. we explained the situation to him. within an hour, we picked the exact same w/d combo we ordered from lowes and set up delivery. They were scheduled for delivery today. They were delivered and installed on time. The Conns delivery people checked to make sure they worked and left everything clean. We can't say thank you enough to Terry and the Conns team. You saved the day. We will be shopping for our appliances from Conns from now on. Thank you read more

I love coming to this Conns. Been buying from them for years, they are very friendly and let you walk around by yourself and keep a healthy distance away from you to be unintrusive, but still within a voice's throw if you need them. My go to guy here is Pepe, I love him. been coming here so often hes watched my son get bigger. He works to make sure you're getting the best deal. Delivery always works out. only thing i dont like about conns is if you dont pay your bill on time they start calling you incessently. You have a 10 day grace period to pay your bill every month but the guys on the phone dont think you do so they call alot. only thing that i dont like about conns. read more

There name says it all Conns. They won't answer any of your questions regarding a gift card. Manager George has no customer service skills. Just leads you in a loop. Bought in Feb. still waiting for my promised $300.00 gift card. News flash it's July. They certainly have no problem taking your hard earned money. Biggest mistake I ever made. I wish I didn't have to give them a star. Wish I would have never went in. read more

In the past 2 weeks my husband and I purchased furniture and a laptop at the store in Goodyear. The staff is friendly and the furniture is great quality. I was told that they had a two-week return policy on the electronics with a 15% restocking fee. When we tried to return the laptop they had so many loopholes that we couldn't return or even exchange it! So be warned that their 14-day return policy is backed up with so much small print that really you can't return anything. So please be cautious when purchasing electronics from Conns. You're better off going to Best buy or any other store that specializes in electronics who will take returns or make exchanges rather than trusting Conn's furniture for this kind of purchase. read more

Went in to the store on McDowell in Phoenix with no a $10,000 credit to buy new furniture. Found what we wanted and the team there would not offer my husband the $35.00 pillow they kept pushing on him to use at "no charge"! Absolutely ridiculous! As a business owner I am appalled at how little our business meant to this company! We were ready to sign the dotted line and $5.00 on a $3,500 purchase stopped the sale! What dip shits! read more

I went to Conn's furniture to look at their couches. I found a beautiful sectional that I wanted to purchase. I was told by Andre the salesman and Scott the manager that the price for shipping was included in my purchase. I came back the next day to purchase the sectional and was greeted by another salesman (name?) He informed me that the price of the sectional did not include the $149.99 For shipping. I explained the Manager Scott and Andre both told me that shipping was free if I purchased the sectional. Scott came over and confirmed my story but responded by telling me that he made a mistake. He said I had to pay for shipping. I told the salesman that I was not happy and that I was going to call corporate which he then in turn told Me that if I would complain he would not sell me the sectional. I was Furious by then. I will never do business with conn's Furniture again. It was a HORRIBLE EXPERIENCE! Scott the manager should be ashamed of himself not following through with what he promised. Horrible customer service. I will follow up with corporate!!! read more

Hi! Please beware about conns. They charge us insurances that we are not aware of. They are super shady! We already have statefarm insurance so why would we be needing another one? They did not disclose that when we were buying the furnitures. Please please please, beware of this store. They didn't even deserve a star. read more

Conn's HomePlus - This is even my first review on yelp and im disgusted by conns.vconns deserve a zero star rating - Furniture Stores Near Me - Goodyear, Arizona

Thee worst store I have ever been in to try to spend money at. Went in looking for 2 sectionals for my living space. Talked to Jerad and found 2 I liked. Asked could I get a deal as I was buying 2 at over 7k. Said he had to talk to manager. Asked about warranty and for 1 sectional he stated it was $750! I said that seemed excessive and he claimed they don't make the prices and it was because the piece was new. He started to make a profile for me and I was giving him my info until he asked for me ssn. I was inquired what he needed it for and he said that was for the profile. I said no you don't need that. I have a synchrony home cc and I can use it here. So he comes back after calling someone and asking his manager who said he "might" be able to do up to a 10% discount. So I went to talk with the manager as well. He tells me the only way to use my synchrony card is to make a profile meaning they want to run my credit and have me get a card with them through synchrony. I told him no I have their home card and it can be used at any location that the card does business with. He tells me no and I say no deal. So I look up the info as I walk out to verify and as I stated they're affiliated with the card and can run it like a regular cc. I go back to explain this and tell him I just did this when I ordered sim blinds for my home and at Ashley's. He (I found out his name is Scott) says they're not Ashley they're Conns. So since he got smart so did I. He puts his hand out and flicks it in my face as if to shoo me off and tells me to get out his store. I said no and he steps toe to toe with, in my face. I tell him he better get out of my face and give me 6 ft or there will be problems. I say this 2-3 times with much force before he backs away and tells Jerad to call the police. He then tells me he's going to get me arrested in front of my kids. That's when I loose it. I tell Jerad to call the police because I want to see if he has that much power. I tell him I'm not leaving until they get there to make sure they know my side of the story as well. I was so heated I called him everything I could think of because as he's saying this he's laughing. Also as he's on the phone he's walking away so I can't hear what he's telling them. I stand at the front on the phone with my husband and when he sees them coming Scott walk towards me. I tell him if he comes in my face it's going to be a problem and that's a threat. The officer heard me and I repeat what I said. She asks me to go outside to talk and it seems like he told them I was trying to use a bogus credit card. He asks them to serve me with a no trespassing notification. I ask how am I trespassing when I only wanted to buy furniture? The point is for a big grown man to get in a woman's face to intimidate her is unacceptable. There are a lot of young men who work at this location and it's if they're going to be taught under Scott I feel for the people they interact with. If that's who Conns has representing their store then I know what the store stands for and personally want NO parts of a company like that. read more

I got so ripped off at Conn's They sold me a computer with $500 off Apple price they wouldn't give me any money back because I didn't have ad. It is $1589 at Conn's at Apple it is only $1099. DO NOT SHOP AT CONNS!!!!!!!!!!!!!!!! read more

We just bought $4,000 worth of furniture last week and have called multiple times in the last two days to talk to someone about a problem with one of the items. No one has called us back at all. We are no longer returning customers at this establishment! If you say you will return a customer's call, then do it! Unacceptable! Go somewhere else! read more

I had to put a star to write this review I wouldn't of put any star with the purchase I got after all I never get on yelp because I'm always satisfied with all purchases I get from places anyhow as for them I could honestly say I'm very unhappy and unsatisfied with my experience with my purchase and so far it's a headache I went on Sunday to Goodyear Az store 4-14-19 to look at their TVs i got approved for 4,500 So I decided to go forward with my purchase they didn't have anymore Samsung Q8 brand new in the box they try selling me the floor model I told them no I want a new one so they called around and the closes one was in Mesa store #199 they said it was the only one left brand new in the box so I agreed to have it delivered on Monday 4/15/19 I had it delivered to my house they told me delivery was $75 no matter what and it wasn't I paid $80 after the delivery guys set up my TV they had the TV on while they took pictures of it I signed the paper and they left that night when I turned off the TV I then noticed it had scratches all over the TV I called Goodyear Jorge the manager said I signed for it and there's nothing they can do for me so I called the customer service and they stated I had purchased a floor model I said if I was going to buy a floor model why would I have gotten it in Mesa when I was in Goodyear and they had a floor model they kept giving me the run around on not wanting to replace my TV I called Jorge again in Goodyear and he states that I had signed it and my signature is showing me that I had inspected it and it's good well yeah when the TV is on i didn't turn it off until I was ready to go to bed that I noticed it either way I signed for it so that's what I get a brand new Tv delivered in the box with scratches he then told me he talked to the warehouse manager and they said because it was the olny TV in that model that they can't replace it with the same one I said ok I'll get something else equal or more to that he said ok but you'll have to pay restocking fee of $300 so as a warning they surly will get their money out of you either way and as far as my TV being a floor model I'm sure that warehouse manager have something to do with telling customer service it's a floor model because they don't want to replace it so who's lieing am I getting a floor model and Mesa store saying it's new or the warehouse is saying that so they don't have to replace a defective TV because if theres scratch's to me that's considered defective anyhow I had customer service call Mesa and they said it was new so then the customer service lady had a whole different kinda attitude and answer so at first it was they couldn't replace it due to it being a floor model to they still can't replace it because I signed for it either way you'll never win with them their name fits them they will Con you for all you got and write you up a ticket without you seeing it they say it's all in your email so you won't know until you open your email if it was a floor model I never got a 10percent discount but they say it's new and still won't do anything to help out their unhappy customers they are all full of crap customer service to store manager to their warehouse they all work in the same of chain to not help you out so here I go giving away $300 just to please them for restocking fee when they should of helped me out better they lost out in 2,300 and rather get the restocking fee of $300 for their scratch TV supposably it's new I was going to get more home appliances from them but they already put a bad taste in my mouth I'm really going to pay for a new scratch TV they got it wrong I'll have to pay their restocking fee and go on with my business someplace else read more

Conn's HomePlus - Scratches on top corner of course you can't see it when the TV is on - Furniture Stores Near Me - Goodyear, Arizona

giving this a one star. The reason is because when we were buying a refrigerator that we really liked mainly because it was on sale. they delivered a different one and when we contacted them, they said that they didn't intend on putting the one we bought on Sale. read more

Take an N out of the name and that's exactly what this place is full of, Cons. Bought a tv and a sound bar which was good and i was happy with, but the wireless surround sound they added wasn't compatible to the sound bar. So basically i have a surround sound that i can't use and wanted to charge me a restocking fee, it wasn't even 24 hours later. i just wanted to exchange for the compatible one and i was even willing to pay the difference. the compatible one was $100 more which was fine but the subwoofer was $400 more and still would have been charged a restocking fee for the original sound bar. Kind of sucks because i was going to purchase a living room and a bed room set. But i would never do business with this place again. LESSON LEARNED seriously though, it sounds like a good place but don't shop there! read more

My experience While buying products in the store was ok, not a bad experience. The QUALITY of their products however is awful. I have had problems with both the living room set and bedroom set I purchased. I purchased a "leather" couch with a hide-a-bed, a loveseat, and a chair with an ottoman, I also purchased a sleigh bed, two bedside tables, and a dresser with a mirror. When purchasing the furniture there was an option for an extended warranty for rips, tears, stains, peeling, breakdown, however when you try to use that warranty, and believe me, you will need it as the quality is cheap, good luck! My leather couch started peeling 6 months into the purchase, I called the warranty line, and they told me there was absolutely no way they could help me, it wasn't covered. I thought I had heard the salesperson wrong when he gave us the warranty pitch...so I returned to the store and acted like I was looking at the exact same couch...the sales person said the exact same thing...verbatim....it will cover peeling! I told the sales person that actually no, it doesn't, I had purchased the warranty for this exact couch and it starts peeling and I was told it wasn't covered. Salesperson told me, well we don't deal with that...I told him you're selling the warranty you should know what it covers. He walked away. My bedroom set, about 9months in, a railing broke, wasn't covered. I had to purchase two new railings, as I didn't want to sleep with mattress on the floor. Save some money and hassle, DON'T buy your furniture here. Quality is bad and their sales people don't know their products or what is actually covered. Customer service is not helpful. Don't buy bonded leather...I wish I had researched prior to purchase and these are known to peel, which is why the protection plan doesn't cover it...they know it WILL peel it's just a matter of when. Conns stop misinforming and misleading your customers....your extended warranty or protection plan, really covers nothing, and you know the quality of your products is subpar. read more

Conn's HomePlus - Furniture Stores Near Me - Goodyear, Arizona

This review is NOT about this Conns location in particular, but just Conns as a whole. My husband and I have both used credit to make purchases and they made it very easy both times. I really appreciated that. However, when out payment is due they send a text as a reminder, 3 days out. Great! That's fine. But then they start calling. And calling and calling and calling. The payment isn't late! And there is a grace period of 10 days before they charge you a $10 late fee. Calling no less than 8 times a day for a payment that is still within a grace period makes me really annoyed and angry. read more

What information are you wanting. I wanted a certain pymt date and the csm said he couldn't change it saying it's right on the front page. I need the date to be the 25th. read more

They refused to laterally exchange our fridge even after reporting to the BBB and now refusing to fix our discolored couches and one of the sides that are broke... they aren't even 2 years old! We pay good money for extended warranties and once again Conn's has failed. read more

Do not shop here , after buying my 65" curve tv and getting it's home and plugged in had lines through right side of screen ofcourse they would not take it back so had to go through Samsung warranty. When they came out they said it had been previously repaired. The name for the store fits them right they are CONS read more

This is the most ridiculous store I have ever been involved with. My daughter bought a table in the East Valley and had to pick it up in the far West Valley. It took one hour and ten minutes to get to the pickup distribution center. When we get there a guy in the warehouse heckled us and than you cannot get from customer pickup to the lobby without driving. There is no discount for making the drive. read more

Horrible experience. Have made payments more than minimum they pick and choose when it covers future months and when it doesn't. Now it is affecting my credit and all they do is blame other depts and transfer me everywhere. No one takes responsibility for what they are doing wrong. read more

Appliance price was fine and customer service was ok. Issue was with the credit department. Did 18 months no interest. Appliances cost $4,400. They showed $7,500 owed on credit report the whole time, even when only $2,000 was owed. This hurts my credit. THEN when I paid it off, they closed it and that hurt my credit even more. I would never use their financing again! read more

Going to Conns was the worst decision our family has ever made. I hope who ever is reading this decides to not purchase anything from them. I can go on and on about how everything about them is all bad. read more

I was called in for an interview for Head Cashier, I was to meet with Jamie and Julio. Jamie didnt show up for the interview. Julio said he thought I would be a great fit wanted to know when I could start so I made an assumption. . I was then called in for a 2nd interview from Jamie yesterday and going in today at 2. I arrived at 1:50 and Jamie was told 3 times that I was there to meet with her n Ken. At 2:20 I left. Jamie told one of the guys she was eating and thought I was to be there at 3pm. I can understand a mix up and if she had just come to acknowledge me I wouldn't have gotten angry and left. I had cancelled my plans I had to do this interview which made it even worse!! I figure it just wasn't meant to be but damn if jamie cant handle an interview professionally then how can she run the front end. Pathetic and sad read more

Store itself was great. The refrigerator I bought along with a extended warranty broke only after 3 months. I contacted Conn's to schedule a service call the tech came out and said he had to order parts well a week and half want by no call from Conn's so I called them I was told the parts where not available. I been without a fridge this entire time. I asked to speak with a manager I still haven't received that call back. Looking story short two weeks no fridge and 300.00 worth of food in the trash and still no call read more