I am writing this because I am extremely disappointed with the way I was treated at this dental…read moreoffice. Going to the dentist is already something that can make people nervous, so the last thing a patient should have to deal with is being left waiting for an unreasonable amount of time, receiving poor customer service, and feeling like their concerns are not being taken seriously. Unfortunately, that is exactly how my experience felt.
One of the biggest problems was the extremely long waiting time. Patients make appointments because they expect the office to respect their time. If someone is scheduled for a certain time, they should not have to sit around for a very long period wondering when they will actually be seen. I understand that dental offices can sometimes become busy and that emergencies or complicated procedures can cause delays. However, there is a major difference between a reasonable delay and making a patient wait for an excessive amount of time without properly explaining what is happening.
What made the situation even worse was the lack of communication. If a dental office knows that it is running behind schedule, the staff should communicate that to the patient. A simple explanation such as, "We are running behind today and it may be another 30 minutes," would show basic respect. Instead, leaving someone sitting there without clear information makes the patient feel ignored and unimportant. Patients should not have to repeatedly ask when they are going to be seen or what is causing the delay. The Female Indian Dentist has poor lack of communication and poor medical knowledge and skills.
Customer service was another major issue. A dental office is still a business, and patients deserve to be treated with basic courtesy and professionalism. Staff members should be respectful, patient, and willing to listen to concerns. When a patient asks a question about their treatment, they should receive a clear and understandable answer rather than feeling rushed or dismissed. Good customer service does not mean giving patients everything they ask for; it means listening to them, explaining their options, and treating them like their concerns matter.
Another serious concern I have is the way dental treatment and filling options are communicated. When a patient needs a filling, they should be informed about the available materials and what each option means. For example, amalgam fillings are silver-colored, while composite resin fillings are tooth-colored. Depending on the tooth, the patient's situation, insurance coverage, and the dentist's professional recommendation, different materials may be appropriate. The important thing is that the patient should understand the options before treatment is performed.
A patient should not feel like a certain material was simply chosen for them without being given an opportunity to ask questions. Before receiving a filling, I believe patients should be told what material is being recommended, why it is being recommended, how long it is expected to last, what it will look like, whether there are alternatives, and whether there are differences in cost. This is especially important when the filling is visible when someone smiles or talks. If a patient prefers a tooth-colored composite filling and it is clinically appropriate, they should at least be able to discuss that option with the dentist.
The problem is not simply the color of a filling. The bigger issue is the lack of communication and the feeling that the patient's preferences are not being respected. Dental treatment should be a discussion between the dentist and the patient. A dentist has the professional knowledge to recommend the safest and most appropriate treatment, while the patient deserves to understand that recommendation and participate in decisions about their care.
I also believe the office needs to improve the overall efficiency of its operations. When a dental office consistently makes people wait for long periods, it raises questions about scheduling, organization, staffing, and communication. Patients have school, work, family responsibilities, transportation arrangements, and other commitments. Their time has value. A dental appointment should not turn into an experience where someone loses a large part of their day simply because the office cannot manage its schedule properly.
I hope the office takes this criticism seriously and uses it to improve its customer service, scheduling, communication, and explanation of treatment options. Patients deserve to feel respected, informed, and comfortable when they seek dental care. No one should leave a dental appointment feeling like their time, questions, or preferences did not matter.
