Took the tour the other day. They have an option to purchase online and save a couple bucks. Or,…read morebuy the tickets in the office. There is a competing tour just up the street on the east side of Main, make sure you are on the west side of the street for this tour! (We had to run to catch it because we showed up at the other place! We bought tickets online and didn't note the address) It lasts approximately 1 hour, and was very informative. Our tour guide and driver was Johnny, who was both informative and funny. This is a great way to learn a lot about Galena, its history, restaurants, etc in a relatively short period of time. Your tour encompasses stops, etc on both sides of the Galena River. Very nicely done..

From the owner: Since 1940, Tri-State Travel has been combining comfort and authenticity to bring you memorable…read moretravel experiences to the world's most desired destinations. The Tri-State Travel collection has expanded to include dozens of guaranteed departure trips, multi-day tours as well as our popular one-day trips departing from Galena, IL and the Quad Cities. We continue to provide the best charter bus services for groups, schools and universities. It is our commitment to service that reaffirms Tri-State Travel as the most trusted name in local and global travel today.

We used Tri-State Travel for our wedding transportation! They provided two trolleys to accommodate…read moreall of our guests! They showed up early & prepared to transport all of our guests to & from our wedding venue! The drivers were kind and patient (especially with all our wedding guests on the way home that had a drink or two.. (; ) They were easy to work with & provided us a transportation schedule based on our wedding timeline! Would highly recommend for any wedding or event!

I would like to respond to the owner's ridiculous comments:…read more "I would like to respond to this review which is a complete fabrication of what really happened that evening! My driver was not intoxicated as she mentioned in her review. Our drivers are suject to random drug and alcohol testing and that particular driver was randomly selected twice that year and passed with flying colors!" We have a picture of the driver ponied up at the bar at our house party, so get real buddy! I'll post it! "My driver mentioned that the wedding party was feeling "Little Pain" when they came out of the reception and were very demanding and unpleasant to work with! We gave our driver the instructions that were given to use before the wedding day, but for some reason they wanted to alter the plans that we couldn't physically or logistically do within their time frame." You're right - the wedding party was feeling little pain - we were leaving a WEDDING! Yes - I was so demanding when I asked the driver to make the trips I asked on the territories for the three hours you were hired. Can you please state what exactly I asked for that was not in my contract? The travel was in a max 2 mile radius so any travel I asked for during the contracted time would be impossible logistically or time frame? We hired you because my guests would likely be "feeling no pain". "The bride waited almost a month after this incident to call me and bring it to my attention, as this was the first time I had heard of her service being a problem! I offered to redeem 100% of her charter, as this was the only way she was going to be satisfied. After many attempts following our initial conversation, she nor her husband could be reached to make the proper arrangements." I was on my honeymoon for a month in Scandinavia and my complaint was never about receiving a refund - beacuse i will never get the time i wasted on my wedding day back. I'm a CPA and I work 60+ hours a week and spending time haggling over 500 dollars wasn't a priority for me. If everything was truly great as you say with my reservation - why would you offer me a refund? "Tri-State Travel is a 73 year old transportation and tour company that has been highly praised over the years from our peers and clients within the industry and has received numerous industry awards throughout the years! With that being said, I would be happy to give numerous references of our company to anyone that is interested in utilizing our services but have concerns due to this very unpleasant review that isn't true! I thank you for reading this and can be contacted at either ahillard@tristatetravel.... or (800)779-4869 (108) if you have any more questions in regard to this review or are looking to find out more information about all the services that we provide." That's great - I think most customers would agree that you shouldn't lash out at them when they accuse you of poor service. This response is a complete validation of their unprofessionalism. Another tip - if you are planning to hire a trolley because you want your guests to be able to travel safely after the consumption of adult beverages evidently Tri-State travel does not want your business.

Matthew uniquely intertwines wit and humor with genuine knowledge of the town's rich history in…read morethis tour. It's engaging and entertaining even for the 'non-believers', and has the perfect amount of spookiness! We truly connected with Matthew in the short time we shared and were so sad to say goodbye, but we can't wait to be back again soon! Thank you Matthew!

This was so much fun! Matthew is an amazing story teller, and incredibly knowledgeable about the…read morebeautiful city of Galena!

Hello! Let me tell you the story of how our mother-daughter haunted tour date almost got ruined…read more My grandma bought my mom, my aunt, and me tickets for Amelia's Galena Ghost Tours at 6 p.m. There was nothing anywhere saying we needed to arrive early. We got there right at 6, parking directly behind the DeSoto house where the website said we would be meeting -- but there was no bus in sight. We started running around trying to find it, even went to their store, only to find the door locked and no one around. About 20 minutes later, my mom called to explain that we had arrived on time but no one was there. The lady on the phone said they had waited 20 minutes for us, looked for us, and then left. But if she had really been waiting, we would have seen her -- and definitely would have seen the bus! When my mom asked if we could move to the 7 p.m. tour instead, the lady said no because she "can't just give up the empty seats," and she wasn't very kind about it either. Eventually, she texted us later saying we could join the 7:30 p.m. tour for free. We decided to wait at a nearby restaurant and have a drink before the tour. We left around 7:12 to find the bus, got on, and they departed at 7:20. (10 minutes early) Our tour guide, Emily, was great -- she was super sweet and friendly. The driver (maybe the boss?) didn't seem as welcoming; she never spoke to us once and only talked during the investigation at the haunted house they own.

My family recently experienced the Amelia Ghost Tour (on the van) through Galena Illinois…read more Unfortunately, I did not read any reviews before the tour. If I had been more proactive, I would have avoided spending time and money on this tour. My family of 6 was over $200... definitely not worth the money. After the tour, I sat down to write/read the reviews. Each negative review repeatedly said the same thing, so I decided not to repeat what has already been said. Apparently, these negative reviews have not made any difference because nothing has changed. I guess I just don't understand how a company can be satisfied knowing so many customers are dissatisfied.

Tim and Lew gave a most excellent tour! Watching a barge…read moreapproach Lock 11 and Eagle Park were highlights. Lew's knowledge of history of Dubuque and buildings is impressive. Great for children as well as adults!

If you want your visit to the city to be memorable and the good old Dubuque open its arms to you,…read moreyou should buy a tour with Trolleys Of Dubuque. Our company of ten spent 1.5 hours with our guide Jerry. He made an interesting and informative tour and created a great mood joking and sharing charming curiosities about the city and it's residents. It was very informative, and after the tour we could not deny ourselves the pleasure of going back to our favorite sites. We highly recommend the Trolleys Of Dubuque.

This is a must tour when visiting Galena! They took us to 3 different wineries in the area that…read morelasted 3 hours. The tour guide, Randy, was very informative and friendly. The people on the tour were very nice too! I will definitely go back for another wine tour next time I visit Galena!

Gorgeous locations, great wine and value, such a nice time! And Randy the bus driver is the…read moreabsolute best!

The wine and food tour was amazing! We had so much fun and made friends with the rest of the people…read moreon the tour. Great wine, pizza, cheese, atmosphere, bus ride & tour guide. We will be coming back for more and telling everyone we know.

We reserved a date to have a wine tour. They never called to confirm. They said that they would…read morecall us the morning of and that we'd start at 11. So, we called around 10:30 and no one picked up. And when we left a voice-mail, they called us back saying that they called last night, which they didn't. That they told us the itinerary, which they didn't. The tour was supposed to start at 11, but they started at 10 and they had already started without us. On the website it says it starts at 11 on Sundays. Did I miss something? I am extremely disappointed. I really wish that they actually called us ahead of time and left a voicemail and informed us that it was canceled or that they decided to take another group, so that we had alternative plans for this weekend. We are disappointed that we missed out on other potential outings due to the lack of communication. We were really looking forward to the tour honestly. Instead, we feel like they are gaslighting us to believe that we are in the wrong by saying we never picked up and that we would've gone on the tour had we answered. Trust me, we would've picked up had we received a call. If we received an apology for the lack of communication, I would gladly rescind this review. It's a shame how they choose to approach their customers. I'm sure it would've been very fun to go, but based on my experience, I can't recommend.

Beautiful Mansion and everything you want to learn about the history of the Belvedere. The tour had…read moregave plenty of history, why it was build, and the history it still contains inside. The Mansion itself is just so beautiful, feels a bit cramped and so much pieces and masterpieces that it contains. The tour guides were friendly and knew all the details and explained the story the correct way and very entertaining. After we left we had to google the history itself to learn more. This is such a hidden gem! Tip: To save some money buy the combo tours which include Belvedere mansion and the dowling house. Also bring cash for the tips at the end of the tour!

Cool historic home with lots of stories. Was built in Galena's peak as major, bustling town in the…read more1850s. Very well restored. The tour guides have a ton of history both about the town and the house to share. The items inside aren't original to the house, but everything together is quite a sizable collection of antiques with the house being part of the eclectic assortment. Our tour took just over an hour. We got the first tour of the day. Our tour guide clearly showed a passion for her work.

We stopped in on a Saturday afternoon and learned quite a bit about bees and honey! We tried 20…read moretypes of honey that ranged from what you would expect from honey - sticky, sweet, amber, and delicious, to the unexpected - very grainy, thick, and many flavor profiles, including a hot honey. This is a great place to visit that is dedicated to bees and their continued survival despite all the chemical and environmental curveballs we continue to throw at them. Come visit when in the area!

B'Ann was very knowledgeable about the bees and honey making process. We got to try several kinds…read moreof honey and some honey wine (mead). Definitely a fun and interesting thing to do, and would like to visit the outdoor location when they are open!

Ted was amazing friendly informative & kept us entertained! Definitely recommend this tour to…read moreanyone who's interested in haunted places and stories...

Just finished up a tour with Ted and Shelby and it was fantastic. You can tell that they truly love…read morewhat they're doing and they know the history of Galena inside and out. There are other ghost tours in town but I think this one might be the best. They seem to have connections with some of the businesses in town and we were allowed to see areas I don't think other tours can get to. Definitely do this tour if you're here in town!