Great response time and really wonderful drivers, would highly recommend to get around Galena!read more

Excellent cab service in Galena! Art was on time, friendly, and provided local recommendations…read more Definitely recommend for local transportation!

So rude. The lady that answers the phone hung up on me. Not even letting me respond. Their hours…read moreare different than what they posted

A group of 10 of us made a reservation with A to B cab at noon for a 6:45 pm cab from Galena…read moreTerritory to Main Street. Twenty minutes before their expected arrival, we received a phone call saying the cab went into a ditch and they would be canceling services for the evening. Later on in the night, we saw A to B cab passenger van driving around Galena and spoke to people who used their service that night. It's one thing to say you can't pick us up, it's another to lie and claim you were in an accident and LIE! Thank goodness for Starlight and other good cab companies that will actually pick you up and be reliable!

This company is awesome! All the cab companies in the are have shut down and this car service is…read moreunreal. They were able to coordinate a pick up from Apple Canyon Lake to Galena and back again. We had Greg there and back and he was wonderful. He was so prompt and reliable. I have been coming to Apple Canyon my whole life and it has been years since you could get reliable transportation to and from Galena. So happy this company exists and can't wait to use them countless times again in the future! Such great service!

There when you need them. They have never failed me in Dubuque, Iowa. Give them a try when you can…read morenot find your Lyft.

A1 was great. I felt stranded at the airport until I spoke with their dispatcher. She kept in touch…read morewith me throughout my wait for the driver making sure I knew I wasn't forgotten. The driver was pleasant and helpful and I was dropped off safely at my hotel! Part 2: called and left a message to order a return ride. 24 hours later - no return call and no ride.

The resort needs updates! The ceiling in our bedroom was repaired and painted in a small area,…read moreshowing how dingy the rest of it was. The bed had a mattress pad on top of it that bunched up during sleep. Staff are helpful and food was good. Although the grounds are beautiful, they also need attention. It's a mid level resort and overpriced.

Spectacular piece of property. Retired golf pro on a golf trip. If you're a casual golfer you…read morewouldn't know, but to the avid golfer the courses are closer to muni conditioning than what you would expect at a resort. Exceptionally slow greens and bunker maintenance was lacking. Waited for grounds crew instead of them waiting for us..first time I experienced that at a resort! Left there thinking it was a grade below for the price. Would not recommend for the avid player.

We used Tri-State Travel for our wedding transportation! They provided two trolleys to accommodate…read moreall of our guests! They showed up early & prepared to transport all of our guests to & from our wedding venue! The drivers were kind and patient (especially with all our wedding guests on the way home that had a drink or two.. (; ) They were easy to work with & provided us a transportation schedule based on our wedding timeline! Would highly recommend for any wedding or event!

I would like to respond to the owner's ridiculous comments:…read more "I would like to respond to this review which is a complete fabrication of what really happened that evening! My driver was not intoxicated as she mentioned in her review. Our drivers are suject to random drug and alcohol testing and that particular driver was randomly selected twice that year and passed with flying colors!" We have a picture of the driver ponied up at the bar at our house party, so get real buddy! I'll post it! "My driver mentioned that the wedding party was feeling "Little Pain" when they came out of the reception and were very demanding and unpleasant to work with! We gave our driver the instructions that were given to use before the wedding day, but for some reason they wanted to alter the plans that we couldn't physically or logistically do within their time frame." You're right - the wedding party was feeling little pain - we were leaving a WEDDING! Yes - I was so demanding when I asked the driver to make the trips I asked on the territories for the three hours you were hired. Can you please state what exactly I asked for that was not in my contract? The travel was in a max 2 mile radius so any travel I asked for during the contracted time would be impossible logistically or time frame? We hired you because my guests would likely be "feeling no pain". "The bride waited almost a month after this incident to call me and bring it to my attention, as this was the first time I had heard of her service being a problem! I offered to redeem 100% of her charter, as this was the only way she was going to be satisfied. After many attempts following our initial conversation, she nor her husband could be reached to make the proper arrangements." I was on my honeymoon for a month in Scandinavia and my complaint was never about receiving a refund - beacuse i will never get the time i wasted on my wedding day back. I'm a CPA and I work 60+ hours a week and spending time haggling over 500 dollars wasn't a priority for me. If everything was truly great as you say with my reservation - why would you offer me a refund? "Tri-State Travel is a 73 year old transportation and tour company that has been highly praised over the years from our peers and clients within the industry and has received numerous industry awards throughout the years! With that being said, I would be happy to give numerous references of our company to anyone that is interested in utilizing our services but have concerns due to this very unpleasant review that isn't true! I thank you for reading this and can be contacted at either ahillard@tristatetravel.... or (800)779-4869 (108) if you have any more questions in regard to this review or are looking to find out more information about all the services that we provide." That's great - I think most customers would agree that you shouldn't lash out at them when they accuse you of poor service. This response is a complete validation of their unprofessionalism. Another tip - if you are planning to hire a trolley because you want your guests to be able to travel safely after the consumption of adult beverages evidently Tri-State travel does not want your business.

Spent the weekend with my mom and aunt checking out the mississippi river area. On the back end of…read moreour quest , we ended up in Galena , Illinois. The two ladies are getting up there in age , so we thought the best way to see this city was by taking the trolley tour. The tour cost twenty dollars a person and lasts about one hour. Our guide was very informative about the history of this famous city. We drove by all the important historical homes and markers, while avoiding having to get in and out of the car , numerous times and having to do tons of walking. Parking can be an issue here. The city is also full of lots of hills. So this quick tour was right up our alley by saving us tons of walking and time while getting a more thorough understanding of this city. I highly recommend this tour for people trying to get the Galena experience without doing a ton of walking, searching for parking, and doing a bunch of in and out of cars.

This is the perfect way to start your visit to Galena. When we went, they had trolley tours…read morestarting on the hour from 10:00 AM - 3:00 PM. The tour goes by all the tourist attractions - at a slow pace - through Main St and up the hill to the west of downtown. Then it crosses the river and goes east of downtown as well. There are several short stops - not to get off - but where the driver explains the significance of what we were seeing. The tour enables us to easily figure out what to see and do and where things are.

One of the nicest places I have ever stayed at. Where to begin? The inn is impeccably restored. It…read moreis a beautiful building, and our suite was thoughtfully, elegantly designed and stocked with every comfort. We loved the lush fresh flower arrangements in our room and throughout the entire inn. The common areas (breakfast area/living on main floor and the outdoor patio) are similarly beautiful, with comfortable seating and beautiful vistas. The food - from the afternoon appetizer/cheese/wine tray to the incredible breakfast - was really delicious. And I could go on. If you're at all contemplating a stay in Galena, this is the place to go! It is romantic, quiet, nurturing, luxurious.

The facilities at Jail Hill Inn are EXQUISITE! Everything that you could possibly imagine was at…read moreour disposal. The decor was GORGEOUS! And everything was very high-end. For instance, the carpeting was what you would find in a mansion. The linens and towels were luxurious. We were provided with a bottle of wine and appetizers in the evening. There was a nice variety and a more than ample amount. Breakfast in the morning was out of this world! 3 Courses!!! Entrees were expertly prepared and delicious -- and healthy! Probably our favorite was the steel-cut oats with fruit and a banana foster sauce -- YUM! Again, these portions were very generous. Our host, Matthew, was very kind and attentive. I don't think there are enough superlatives to describe our experience!

Hello! Let me tell you the story of how our mother-daughter haunted tour date almost got ruined…read more My grandma bought my mom, my aunt, and me tickets for Amelia's Galena Ghost Tours at 6 p.m. There was nothing anywhere saying we needed to arrive early. We got there right at 6, parking directly behind the DeSoto house where the website said we would be meeting -- but there was no bus in sight. We started running around trying to find it, even went to their store, only to find the door locked and no one around. About 20 minutes later, my mom called to explain that we had arrived on time but no one was there. The lady on the phone said they had waited 20 minutes for us, looked for us, and then left. But if she had really been waiting, we would have seen her -- and definitely would have seen the bus! When my mom asked if we could move to the 7 p.m. tour instead, the lady said no because she "can't just give up the empty seats," and she wasn't very kind about it either. Eventually, she texted us later saying we could join the 7:30 p.m. tour for free. We decided to wait at a nearby restaurant and have a drink before the tour. We left around 7:12 to find the bus, got on, and they departed at 7:20. (10 minutes early) Our tour guide, Emily, was great -- she was super sweet and friendly. The driver (maybe the boss?) didn't seem as welcoming; she never spoke to us once and only talked during the investigation at the haunted house they own.

My family recently experienced the Amelia Ghost Tour (on the van) through Galena Illinois…read more Unfortunately, I did not read any reviews before the tour. If I had been more proactive, I would have avoided spending time and money on this tour. My family of 6 was over $200... definitely not worth the money. After the tour, I sat down to write/read the reviews. Each negative review repeatedly said the same thing, so I decided not to repeat what has already been said. Apparently, these negative reviews have not made any difference because nothing has changed. I guess I just don't understand how a company can be satisfied knowing so many customers are dissatisfied.