I hired Nik off a facebook ad and couldn't be happier. Nick should up first thing in the morning,…read moretook some measurements and said to call him as soon as the carpet arrived. Two weeks later Nick came and started laying carpet with his team. All really good guys. I will use him again in the future.

Unknown to me or my siblings our mother (aged 88) hired Nick Forquer of Pro Carpet to install…read morecarpet in her living room, and hallway last August. He started the job and then stood her up three different times, each time apologizing and then not show up, again. Our mother called us in a panic because she knew she had made the wrong decision by first not involving us, and second buying from someone unknown. When my sister tried calling Nick Forquer he would not call her back, but instead finally showed up to install our mother's carpet. My Forquer also refused to tell my sister what make the carpet was, that made us suspicious as to where he got the carpet and the fact our mother said the pad he used was in two different colors underlayment cushion. In closing, Forguer did complete the job, one month late; with a huge amount of stress and frustration, and with unknown carpeting. Our elderly mother said, "he smelled strongly of alcohol." when he did arrive.

I had all of my flooring replaced 2 weeks ago with premium laminate and I could not be any happier…read more!!!! Austin was AMAZING in replacing the floor, and was very careful and thorough in even the minor details to make the new floor look amazing !!! He was very effeciate, worked hard and was a pleasure to work with. This is the second home project that I have had KISS carpet to do my home in the past year. Communication with Mike Moore was exceptional and he stayed in touch with me through out the whole project. THANK YOU MIKE AND AUSTIN

We have worked with Mike Moore for many years. Our last project with Mike was with Kiss Carpets,…read moreTraverse City Design Center. Mike knows the flooring business very well. You can count on his recomendations for product and design. Mike was particularly helpful when the manufacturer of our desired flooring switched manufacturing locations. This caused delays in the job, but Mike worked to expedite the project. The project was finished in one day by a highly experienced flooring installer, Austin. Austin is one of the most courteous and hard working people I have had the pleasure to know. The job was done very well and looks great. Thank you Mike and Austin.

We needed to replace carpet in two rooms and checked out all of the carpet places in town and…read morefinally decided on Carpet Galleria. Shannon was great to work with. The installers have been great to work with - very careful moving things, did a great job prepping the rooms, and are VERY much perfectionists when it comes to the install. They really take their time to make sure all of the details are done right. Thoroughly impressed with this place from start to finish. We have a number of pets and please make sure you thoroughly read the warranties around pets - there are a few carpet brands that cover ANY stains, but when you read the fine print most of them start pro-rating the coverage VERY quickly (as in 4 or 5 years after install). We found that Karastan really had the best warranty for what we will likely need.

Heather Loman has been amazing. She is a true designer and not just a sales person. She had great…read morerecommendations, was willing to give her candidate advice and has a great eye. She visualized the space and took into account our wants and needs. She came to the job site for the measures and gave additional thoughts and suggestions. The site is over an hours drive but she was very flexible and willing to help in any way. She went out of her way dropping off samples and provides exemplary customer service. The installers have been great too. Doing a detailed job, making on site recommendations. Timely and responsive to all of our needs. I can't say enough about them. I just wish they had a location near our other home. We are without a doubt, customers for life. Thank you to all of you.

In December 2020, Dave Smith of Smith Floors installed hardwoods throughout my 1500 sf townhome…read more SPOILER ALERT: this review is a rave! Dave's bid was the last of 4 bids I received and the only one ordinary mortals could afford. We're talking he came in at least $10,000 less than all the others. His bid was all the more noteworthy in that everything was itemized from the price of the wood (he supplied the written quote from the mill) down to the price of the stain and sealer. I started plotting and scheming with Dave in late August as the project required military precision because of the necessity of moving out lock, stock and barrel for 4 weeks. Dave was consultative, friendly and straightforward. He did what he said he was going to do, when he said he was going to do it. He came in on time and on budget. Absolutely no surprises. I paid for the materials in September knowing that with Covid there were going to be delays. It was a bit of a white knuckler when the movers took all my furniture and I moved into a rental across town and the wood still had NOT been delivered. Dave was on the phone every morning tracking the order which arrived 5 days later. During that time, Dave removed all the carpet and did his prep. I want to underscore that Dave was on the job EVERY single day from 8:30 - 5:30 and on the weekends when time came to stain and seal. He even worked Christmas Eve Day. My neighbors even noted his reliability! Every week I would ask Dave if he wanted some money because I knew he was really working hard and every time he said, "nope, pay me at the end when you're happy." I was dumbfounded because this has not been my experience with other tradespeople who want money up front and then only complete about half the job. My floors turned out better than I imagined possible. They are gorgeous! Dave comes well-qualified having worked at Heritage Floors before going out on his own. He is well-respected and well-liked by others in the trade. I feel so lucky I got him before the word got out about how good he is. If you can get him to work on the floors in your home, jump on it. He's superb. I recommend him without reservation. He deserves every bit of his success.

Love our new carpet! Dan Good and his son, Jay, did a great job matching the pattern repeat and…read moredropping the carpet through the doorway of our media room to eliminate a seam in a high traffic area. They even worked around our heavy bedroom sliding door, so we did not have to remove it. Thanks, guys!

Had some carpeting work done at my business and they were fast and efficient and did a great job…read more Later bought good quality vinyl plank flooring to do it myself. Great product, reasonable prices. Highly recommend.

Paul and Luke did a professional job and then some when they laid flooring in my house on 9/6/22…read more All joins are tight; all lines are straight. No floor squeaks; no loose spots. They solved a problem I didn't expect to be solved: some rooms already had floor strips; I didn't think it and the new strips in the remaining rooms could be made to line up. Luke and Paul lined up the flooring to make it look like it had all been laid down in the same job. Beyond that, they work smoothly and efficiently. They don't look rushed, yet they don't waste time. I imagine Bay View's other crews are just as professional. But next time I call Bay View, I'll ask for Paul and Luke.

I have Cash N Carry do our installs for our carpet at our Traverse City hotel. They are always…read morehelpful and willing to make everything go well for us. Coordinating with multiple rooms on multiple floors with demanding guests wanting to check-in is always stressful but CnC always works through it with us and stands behind their product. They recently did four of our rooms. The first day they were to install they couldn't make it due to one of their installers being sick. The next day, those installers worked their tails off to make it all work and get all rooms done so we could get them back together for the guests checking in. Thank you, CnC team!

Scott and his service is amazing!…read more I took 2 leather rugs in and they were completed beautifully! I tried calling a few other companies and not only did they say they couldn't do the work but they referred me to Scott!! If you're looking for a job to be done super fast it's not for you. If you're looking for a job done right it's for you. Very easy to work with and respectful towards your rugs like his own.

Scott cleaned our 27-year-old wool rug (6' x 8') and did an exquisite job. Our rug was ready for…read morepick up the following day after drop off, and it looks pristine. Scott explains the cleaning process in detail and takes great care in the process. Highly recommend his service.

Caleb Parker was here this morning to install a portion of padding and stretch the carpet. He was…read morevery professional and did an excellent job. I am very satisfied with his service and with working with your store. Donald E Schaffer

They were hired to do flooring and bath ceramic installations post flood. Sent 2 men. Both were…read morepros - skilled, courteous, efficient and personable. Months later we purchased more flooring to be installed a couple weeks later due to continuing other remodeling. . The salesman was miffed that we insisted on paying for the install later. We disputed their measurements for removal, install and material. They insisted that their "professional measurements" were correct - ours were not. We noted that a competitor's measurements coincided with ours - an architect and contractor. We were rightfully insulted by their rude comments. They were unaware that we were not paying for this work. The tenant was going to pay so accuracy was important to protect the tenant's limited resources. With reservations, and with assurance that the previous installers would do this install we proceeded. They sent the B team which were NOT the A team. As we anticipated there was extra flooring that was not required. As it was paid for, we took it since it had not been brought into the work space. They were very upset. We had inventoried the flooring delivered , did the math, to be sure it had been paid for. The owner Ron, sent a very rude letter REFUSING TO FINISH the work. The transitions sent but not installed were incorrect. They failed to clean up. Generally, they were UNETHICAL, RUDE, AND FAILED TO ACCEPT RESPONSIBILITY. Poorly managed - don't take a chance.