Very nice place. friendly staff, clean rooms and good breakfast. Will stay here again.read more

Last month... I joined my husband since he was working in the area for the week. Pleasant workers…read more Hotel was nice, spacious. Real nice breakfast area... too bad it's not being used as intended. Pool & hot tub is in a nice outside area, but could use some attention. Pool water level was too low & therefore didn't get filtered correctly. Hot tub was an above ground setup, all jets did not work properly & whole thing could use a good scrub & fresh water. But my two main complaints are 1) no outside doors worked properly, making everyone always enter/exit through the main doors; 2) breakfast is still the grab-n-go bags, I mean REALLY, STILL, WTF?

This was my third stay at a Tru hotel. The other two had only been a year old, so there was a lower…read morelikelihood of running into issues. No stains, no critters, but no extra chair besides the one for the computer desk. Two complaints: first, the parking lot looked the same as the evening after pulling in from the snowstorm, and I left at 11:49 AM, so plenty of time to clean it or throw down some rock salt. Second, with the light post directly outside the window, the shades didn't do the job. I'm deaf, so light is the issue for me, not sound. Would I stay here again? Sure, but I'd bring some rock salt and a blindfold.

I stayed in town to visit some museums that were excellent by the way. I'm not particularly loyal…read moreto any hotel chain but for some reason all the hotels on my trip were Hilton hotels. The staff was very friendly and check in was easy. They do have a complementary hot breakfast which I didn't try. The hotel is modern looking with colorful decor aimed at the younger generation. The lobby has work stations, plenty of comfy seating areas, breakfast bar, complementary Coffey bar and even a pool table. My room was modern with fake wood floors, king bed, walk in shower, lighted mirror, flat screen tv, fridge, work station etc etc. Before I set my bags down I rip the bed apart to check for bed and no bed bugs. I noticed that the two Hilton hotels were very clean compared to other hotels in my past. I would definitely recommend the Hilton brand with the consistency of the two hotels.

We stayed here for a quick overnight stop. The hotel and our room were both clean, which was…read moreexactly what we needed for a short stay.

This is a nice hotel on I-69 In Auburn. Not too far from downtown…read more The place is pretty clean. We did online check-in and mobile key, so there was only a little interaction with the staff. We got upgraded to the hot tub room. Good. Nice soak for an autumn evening. The breakfast area was spotless and well-managed. A good selection of foods includes mini waffles, eggs, continental, and cereal. Overall a good stay. Recommended while in Auburn.

Quiet place to heal for me!! Staff very friendly-- Very clean room-- healthy breakfast offers,…read moreincluding juice and yogurt. The pool is the perfect size to do laps in - perfect temperature and relaxing view while I am exercising. Perfect rejuvenation- now I can get back to taking care of everyone else!!

This is a pretty nice hotel north of Fort Wayne. There aren't many options around here, but this…read moreis a pretty solid one. There's a complimentary hot breakfast and a small indoor pool (the hot tub was being repaired). The rooms are modern and clean.

Will never return. Online advertising lists WiFi, hot breakfast, indoor pool & hot tub, fitness &…read moreconference rooms, ect. We rented a room for 4 days/3 nights. At check-in, nothing was mentioned (online nor verbally) about limited amenities or staff... but within 24hrs we found there is such issues along with other ones. The ONLY worker we saw (did not matter what time of day/evening) was polite but did not always follow through or have answers. No one was ever at the reception counter. Instructions to page or call hotel number was provided but serious issues were later discovered. Pages were never answered. Calls were answered but once explaining what was needed did not always result in an actual solution or even seeing a worker, even if you were promised the issue would be resolved. WiFi password that was given did not work. Light bulb in lamp was blown & wasn't replaced even after being informed, major stains on room carpet & towels, scuffs in shower, out of order ice machine. CLOSED pool/hot tub, when asked worker said maintenance issue that would be fixed soon. When asked how soon (later today, tomorrow, this week, etc), answer was changed to 'NOT THAT SOON'. NO breakfast, when asked about it on first morning, limited cold items were offered but on all following mornings, requests were ignored. Side door was usually jammed, major muscle was needed to open & close it. And the last issue I'm mentioning... The other couple occupants that we spoke with were renting rooms for long time periods (over 3 months). Seriously... HOW are these businesses getting away with this crap. Since last year, 90% of companies are doing similar things (not just hotels). Limit services, products, & staff. Outright rude assistance/customer service. . BUT we still pay the outrageously high prices or consider this our 'NEW NORM.' BS‼

This hotel was a Holiday Inn Express at one time, judging from the smashed sign stored in the…read moreparking lot. The facilities are in dire need of updating. Most of the furnishings and décor were shabby and badly worn, and the pool was out of service. The free breakfast wasn't worth the price. The whole experience felt like a stay at an underfunded government institution, except you have to pay.

I stayed here the Saturday after Thanksgiving and was incredibly impressed. From the moment I…read morearrived until the moment I left, no detail was ignored. The first thing I appreciated was that the hotel has two screened in patios, one for smoking and one non smoking, separated by about fifteen feet. While I didn't use the patio this trip (it was pretty cold, and kind of windy/rainy), I really liked this detail. The lobby is gorgeous, full of warm colors and wood. It feels very classic and homey, more like an inn than a chain hotel. I checked in at almost midnight and was immediately greeted by a cheerful staff member whose name I can't remember, but she was great. The room was spacious and quiet, with a very responsive heater (thank goodness). The water pressure in the sink and shower were great. The breakfast was delicious and fairly comprehensive. There was fresh fruit, bagels, danish, eggs, sausage, biscuits and gravy, and a waffle iron. I was most impressed by the biscuits and gravy, because it was perfect. It's very easy to have bad biscuits and gravy, and the easiest way is to let them get lukewarm. I don't know if these were super fresh or just kept at a good temperature and stirred regularly, but they nailed it. Check out was just as quick as check in, and I was on the road three minutes after I left my room. I had a great stay here, and will definitely be back.

So, two stars because I was able to get the very last room of the night so I didn't have to sleep…read morein my car! That said, this place isn't the type of property in which I would normally stay. The room carpet was dark and felt damp. I was afraid about bedbugs so I checked the sheets but they were clean and for the most part the bed was comfortable even if the pillows were a little lumpy. I like a cold room but the AC and the fan kept going off and the room didn't get cold enough for me. Even though I was on the first floor, it was fairly quiet. I passed on the shower. The toilet is super low to the ground! The breakfast was not great, but the sausage was passible and it was free. Luckily, the cost of the room was less than $100.

This hotel is no longer the Holiday Inn Express Auburn - Touring Dr. It is now Wingate By Wyndham…read morethat has replaced the Holiday Inn encase you're looking for that specific hotel to leave a review for.

Terrible customer service. I wasn't even sure that there was staff working 90% of the time we were…read morethere. Finding someone to help with any need was difficult. Then my family overcharged for both the 2 rooms we booked but the room we rented for a party as well. The bathrooms downstairs that my party guests were expected to use were disgusting! They had poop stains on the toilet seats. The beds are rock hard, and the hotel doesn't have a hot tub. Save your money and go somewhere else. Also, they put an undisclosed hold on your bank account and it takes forever for it to fall off.

we always enjoy our stay. The morning coffee & breakfast are a nice plus. There are several nice…read morecommon areas to gather or enjoy a book in front of the fireplace.

Misrepresents accommodations. Poor state of repair. Pool not usable. Sucks.read more

I booked a room here on 1/23/26. They offer a hot tub with cold water. I asked the from stage it…read morethey could put in hot water, the front staff came in a turnt the water on in the hot tub, the water was overflowing and the filter was clogged. Fast forward, I went to take a shower and there was no hot water, I preceded back down to the front desk asking if someone could come check it or if if I could be moved to another room. The front stage moved me to another room. Again, I went to shower same no hot water. I went back down to the front staff and they canceled my reservation. I have to go to another hotel and spend extra money on a room. I wouldn't recommend this establishment. Not to mention I over heard the person in the room next to me originally complaining about there room being try. This is not a good place to stay. I'm still waiting on a refund!!!

A budget friendly hotel that looks way better in their website pictures than it really is. Our room…read morewas damp and the carpet was way overdue for a cleaning. Free breakfast was worth what we paid for it, but Cracker Barrel is nearby.