I'm a senior citizen who has used Galpin Ford Lincoln (Dewey) since moving to the area in 2023, for my 2019 Lincoln MKC. I have probably come in contact with all their service, and front office employees. I can't say enough about how well I was treated, and the competence of their people. I would recommend this business for all automotive needs. read more

I don't even know where to begin. We brought our 2017 Ford Focus in for two recalls after buying it in December and receiving notices in March. I spoke with Larry on March 16 and dropped the car off March 17. Right away, Larry was rude--chastising me for not bringing it in sooner, despite us just getting the recall notice. He also made inaccurate claims about our brakes just by looking at the car, clearly assuming I didn't know better. My husband and father are mechanics, and I have extensive experience working on cars myself. We only came in because recalls are fully covered. We were told the repair would take about a week to a week and a half, but they had our car for 20 days (March 17-April 6). No one suggested ordering parts ahead of time to reduce downtime. Communication was extremely poor--I had to call multiple times for updates, and Larry often said he'd call back but never did. After 16 days, they finally called (the only time they initiated contact) claiming the engine cover was cracked and would cost $400. The photo showed no oxidation or debris, indicating it likely cracked during service. The manager confirmed bolts in that area were removed and torqued. I pushed back, stating I wouldn't pay for damage likely caused by their mechanic, and said I'd escalate to Ford Corporate. They eventually covered it. The manager also acknowledged they usually order specialty tools before taking vehicles, which clearly didn't happen here. I raised concerns about the delay and lack of communication--he apologized and said he'd address it with Larry. They offered a rental, but I would've had to drive to Prescott and put down a $200 credit card deposit. I don't use credit cards, and while another location suggested using their business card, this dealership refused. We ended up sharing one car for the entire time. We were told at one point the car would be ready the next day, but delays continued (first a broken bolt, then the engine cover). We finally got the car back April 6--20 days later. Overall, the biggest issues were poor communication, lack of accountability, and Larry's rude behavior. We were considering buying a Ford truck (we pay cash and just bought a ranch), but after this experience, we will never buy a Ford again--mainly because this is the only dealership within 50+ miles and we refuse to deal with them. I would not recommend this dealership--or any Galpin Ford location. I documented all conversations from March 16-April 6 and will be advising others to avoid them. read more

We brought our 2011 Lincoln MKZ hybrid in for an oil change. I've made an appointment online when we arrive. We are promptly greeted by Matthew the service writer. My white leather seats and stirring will be recovered with plastic immediately and he said he would be in touch with us through text messaging service was provided promptly. We will be back for our next service when it is due thank you very much. read more

The only reason this review isn't a "1 " based on my recent visit is because Service Coordinators Easton & Brad are solid & helpful.. I recently brought my 2020 Class-A RV in for regular maintenance service (Ford F53 chassis), and asked that a rear tire be checked for a potential slow leak.. The tires run with 100psi and this specific tire measured 90psi shortly before dropping the RV off for service. Once the service was completed, Easton & I spoke about the tire in question. The service technician (Munoz - 64) indicated a leak was not located & the inner-rear tire extended valve stem was secure. As a result, Easton and I agreed to bring the RV back another day so they have time to remove the tire and inspect further. I asked Easton if the technician (Munoz - 64) topped the tire in question off 100psi so that I could keep an eye out for any drop in pressure and Easton explained that checking & topping off pressure for every tire is part of the service. Easton then stated that he would go speak to the technician to verify the tire in question was topped off to spec (100 psi).. Easton returned from the shop a short time later after speaking with the technician and advised the tire was topped off with air.. About 10 minutes after leaving the dealership, I arrived at my storage location and checked the air pressure for the tire in question. I wanted to see the exact pressure set by the technician so that I could precisely track any decrease in psi before my follow-up appointment at the RV service center. To my surprise & extreme disappointment, the tire pressure was exactly the same as it was (90psi) when I initially dropped the RV off earlier for service. It was immediately evident that the technician lied to Easton when asked about adding air to the tire. I called Easton and made him aware of what had occurred. He was apologetic & sounded genuinely frustrated that this had occurred. I don't blame Easton in any way for this service failure. Sure, it's frustrating that the tire wasn't topped off according to protocol with the "service" I had purchased. People get busy & other distractions can occur, which could have simply been rectified with something similar to, "I'm sorry, I missed that and will get it done right now," by the technician when Easton inquired. However, the technician clearly chose to be dishonest when asked directly from Easton. As a result, the technician's dishonesty demonstrates a significant lack of integrity, and calls into question every other aspect of the service. For example, I now wonder if he truly checked the extended valve stem for tightness, which is a common cause for slow leaks involving rear inside tires. We should be able to trust those who work on our vehicles, especially when coming to the service center of a brand manufacture's dealership. Also, the technician's blatant willingness to be dishonest suggests the potential for a culture in the maintenance shop that condones such behavior. What other "service items" has the technician (Munoz - 64) lied about? Lying in such a manner as described suggests the likelihood of a pattern of dishonesty that calls the character of this technician into question. Tire psi may not seem like a big deal on its own, however, the context of what occurred is significant. Additionally, tire psi in a Class-A motorhome is directly associated with safety. read more

The service crew offered me the best service I've ever had to get my RV window fixed in time for a Thanksgiving trip! I was amazed and so grateful! Thank you! I would give this shop 7 stars out of 5! read more

We recently bought our RV from GALPIN mainly because of the support we thought we would get if needed. We were right, sales, service, and support have been terrific. Even taking calls and questions while we were out on our initial camp out. Lano was great today in service, so much appreciated. read more

In all my adult years, I've never trusted nor liked salesman nor finance managers until my husband, and I met Glenn Eddie at Galpin Ford and RV Dewey. Unbeknownst to me Glen was the financial manager yet was stepping in to help us until Fred Hoadley, one of the RV consultants was available. When I first met Glenn, I anticipated your "everyday" salesperson, saying what you want to hear, trying to convince you that they have your best interest in mind and that they are your new best friend. I was determined to show him that I wasn't going to fall for it nor be his friend - ha! Yet, Glen was NOTHING like what I was expecting or was used to yet EVERYTHING that you would hope for and want in a salesperson/finance manager. Kind, honest, sincere, trustworthy, insightful, easy to talk with and no B.S. kind of guy which is exactly what this 60-year-old couple needed and longed for. Glen went above and beyond our expectations and took the time to help us understand and work through a financial situation that we were in and that needed to be resolved before purchasing our new RV. Glen showed us what we needed to do and how to do it. He didn't gain a cent by helping us, yet what he did gain was our loyalty, and trust. Fred was another great player in this "dream team duo". Fred, like Glen, was easy to talk to, down-to-earth, sincere and honest. Glen and Fred's loyalty has remained sincere and true as with their friendship even after purchasing our RV which is a rare and refreshing find. And it's because of this that we highly recommend them both. They proved to my husband and I that there's still are a few good humans in this line of work that have your back. Thank you, Glen and Fred for being our "dream team duo" and becoming our new best friends Chris and Deena read more

This review is for their service department. This is my new RV service company!! I purchased a Thor Gemini motorhome (based on the Ford Transit) in another state before we moved here. I received a safety recall notice for solar panel installation that needed immediate attention. After scheduling with a different RV service company in Prescott that promised me quick service as I told them I had to leave for a trip. I didn't hear from them for two days so I contacted them for follow up. They "forgot" about my rig! I picked it up and they said they would order the parts and they would call when in stock so I could schedule a new appointment. Two weeks passed, no call received. I called to follow up and was informed the parts would take another 3 weeks to get parts! Thor recommended contacting Galpin RV and I scheduled an appointment within two days. I arrived for my appoint at 8:30 AM and was out by 9:40 AM as it was a simple repair. Service advisor Larre was professional and helpful. We experienced RV owners know that independent RV dealers do NOT prioritize factory warranty work and recalls but Galpin seems to be an exception. They will get all my service work and upgrades in the future. read more

I scheduled a service recall appointment weeks ahead of time. I live an hour and 20 min away from the service center and it is the closest location near me. I drove to my appointment the day of and when I arrived they told me they had used all seven recall parts already this week and sent me home. I really would have appreciated a courtesy phone call to let me know so I did not waste 2 hours and 40 min of time and gas. I am also 8 months pregnant and was trying to get this done before baby arrives for safety reasons and now I have to wait two weeks closer to my due date and will have to be over two hours away from the hospital once that appointment comes. I just wish they would have let me know so I didn't waste my time and could have been doing many other things I need to do before the baby arrives. read more

I pulled in at 7:50am to the service department in hopes to get my truck serviced before leaving out of state later that day to deal with a family emergency. I was immediately greeted by Randy. When I explained I was in a time crunch to get my truck serviced before leaving out of state that day. I To make things even worst I didn't even have have an appointment, I just was stopping in on a chance they could get it serviced. By 8:00 Randy had my truck pulled into a service bay and I was on the road before 9:00am. I am sincerely impressed by the hospitality, customer service, consideration and professionalism I received by the entire Galpin Ford Dewey Service Team. Updated: 12/9/2019 I just had to share another 5 star visit to Galpin Ford Service Department in Dewey. This time I brought my son's truck in for service and once again Randy greeted us and had his truck in the service bay within minutes. Thanks again to Randy and his team for another great service experience. Updated: 12/26/2019 Once again another 5 star visit to Galpin Ford Service Department. I called Randy on Christmas Eve and told him my son was in town from Colorado and has a issue with his truck. He infiormed us to bring it in the day after Christmas and they would take a look at it. Randy got it into the service bay within minutes and had it diagnosed and parts ordered by noon. The following day it was done and completed as promised. Thanks Randy for the exceptional customer service !!! Have a Blessed Day !!! read more

Great experience with your service department. Both your manager Dave and Steve were very accommodating which was much appreciated. Thanks guys read more

Tyler was great! We had to tow a brand new 2016 vehicle in with less than 17K Miles!! Was surprised and shocked that this unit broke down!! read more

Found then RV we wanted and was quoted 70.000 but had to wait over weekend for them to get title A weekend turned into a whole week and the 9 days later we came in with the cashier check and discovered the bumped price by $6.000. Bate and switch. We had to pay for a weeks RV camping in our current RV and wasted a week of travel time and $ waiting just so they could bump the price on us. Kept us hanging and would not let us put a deposit down on it and the owner never called us back. Very poor business practice. read more

Excellent service and resolution of our check engine light and fuel pressure annunciation. They were busy and worked us in with great courtesy and cooperation. I had them do an oil change as well. Very nice people, and excellent accommodation. Thanks read more

This wonderful establishment with a Dewey address is actually in the Town of Prescott Valley. Patrick the general manager is so knowledgeable and great to deal with. It doesn't feel like you are dealing with a car salesman. We purchased our Escape and also have our trailer stored at one of the Galpin lots. Go by and visit. read more

We almost never go to dealerships. We avoid them like the devil's lair they usually are. We ended up at Galpin in Dewey, AZ by chance and were pleasantly surprised by our very easy transaction and excellent customer service. We purchased a travel trailer here. Our salesman, Greg was knowledgeable, kind, not pushy, and made for a low stress transaction. When we picked up our trailer, he shared some canned veggies that he and his wife make from their garden. He's a gem! The manager, Patrick, is a straight shooter. He communicates directly and is very fair. We got a fair price for our trailer. So far the service they have provided, even weeks after the sale has been unmatched. Patrick was willing to really help us out after a mishap with our trailer. We really appreciate this dealership. It's not exactly close to us, but we will bring our trailer up here for repairs and maintenance just because of the good people here. read more

This place only wants your money and does not give quality work give quality work nor do they care about you as a customer. Had an appointment Scheduled to get a service done when I got there the the gentleman said that he has to order parts and he would have the truck for a couple days. I even had to take part of the morning off of work to get my truck there and find a ride.That was never even mentioned and if you need to order parts then you should have said something to me said something to me prior to making the appointment. Also my truck has a manufacturer warranty issue that needs to be fixed and I was told that there wasn't a warranty when there is. He said he would work on my truck but I would have to pay out of pocket. Also the manager there is very unprofessional as well. Called over to the other Ford dealership in Prescott they were very nice professional and told me that it is for sure under warranty. What a joke this place is! Worst customer service ever! read more

Went here for service on my F250 and the tech did not tighten oil filter and got home and oil leaked all over my driveway and garage floor. I crawled under truck and tightened oil filter myself. I will never come here again for anything whatsoever. read more

This place seriously undervalues its customers. I don't know how RV buyers are treated because I bought elsewhere. However, leadership and staff has been consistently rude and unpleasant in my 3 or 4 visits. The last time I filled propane, the pump guy said he was busy and acted irritated that he had to fill my tank. Then the manager stormed out of his office over something and nearly ran over me and my baby as we walked to the cashier desk. He didn't stop. If I hadn't stopped dead in my tracks, we would've had a very hard hit. I know I'm only spending $20 a week here on propane and occasional parts so they may not care, but I won't be returning. read more

I think most of the comments are valid when it comes to RV;s. I had bought a trailer from them and had all sorts of issues. Front Cap came loose, roof seperated, bent axle. - You name it. Took most of a year to get it fixed. But it was not because Galpin took control and fought for the customer - No they accepted all claim denials. We finally got things taken care of when Forest River had us take the trailer to a dealer in Phoenix and FOrest River bypassed their own claims department to get it fixed. Not clear how you become an effective RV dealer when you do not fight for your customer and get items that are under warranty fixed. read more

I have been taking my Crown Victoria to this store since it was new and have paid them $5,080.50 in service work to maintain my car. Today I brought it in for a simple oil & filter change, a tire rotation and asked them to balance one tire they installed, as the tire weight fell off. Not only did they charge me $75.28 for the work but they wouldn't balance the tire that I asked them to, They stated the tire was over 6-years old? I advised them they installed the 4-brand new tires 5 years ago and asked why they would sell me new tires that were already 1-year old? These tires have only 10,000 miles on them and look like new. They said it was their policy to not work on old tires? I have had it with Galpin Ford and the service advisor was upset that I was going to write a bad review, even though they screwed up? I don't get it and waited on hold for 10+ minutes and the service manager never picked up the phone!!! I am done with Galpin Ford and they will never get another dime of mine!!! Beware of this dealership as they obviously charge way too much for an oil change and do not care about their loyal customers. They ripped me off and "handled" it by getting mad at me and the service manager Darrin didn't even talk to me or bother to call me back. Galpin Ford you are fired!!! read more

We just purchase a Class A, RV, from Galpin Ford & RV. Greg V was our sales associate, and was outstanding thru the entire process. He was very knowledgeable of the RV, and explained all the details of the coach. Kind and courteous with NO pressure, thank you. We are very excited to finally have the coach of our dreams. Thank you Greg for making this possible. Dan & Peg Dewey 7-22-17 read more

We worked with Greg VanSickle. Great person to work with. Took us a year before we were ready to buy. He communicated consistently, but not annoyingly over the year it took us to decide what it was that we needed and what our finances could handle. Found a vehicle I liked at the Prescott location. He had it moved to Dewey for us, took it for a test drive, had obviously taken the time to learn the features and showed us. Appreciate the help, Greg. And the salsa was good too! ;) read more

I will not purchase my vehicle anywhere else! Thank you Greg Vansickle for the excellent customer service and communication! Get ready! My son turns 16 and we will need another truck! read more

I won't go into my purchase experience with them on my Rv but that being said I bought Gap coverage from them sold my Rig and requested Refund from Insurance company they directed me to the dealer to process after a month I called Spoke with Brian Decastro he said I needed proof my loan was paid off ! Emailed it to him an hour later he emailed me right away said I would have in Ten Days called in 15 days because I hadn't received it he said waiting for a check from insurance should be a couple days ! Now 2 months later won't return calls or emails no checks sent so I called insurance company and they issued the check before I ever gave them pay off letter! GREG this is Jim the boat next to yours on I dock at Wahweep that we spoke all the time! If you take care of this I will edit this Review You don't call it stays !! Done listening to your people lie Day after day!! read more

The service department is awesome! Very helpful crew. Definitely bringing my car here for servicing.

This service department was wonderful! We ran over a huge piece of truck tire on the freeway that destroyed part of our undercarriage on our brand new RV. We were stuck out on the highway 20 miles from Prescott, and everyone we called in Prescott said it would be a week before they could take us. We had no choice but to cripple into Prescott Valley and hope we could find some help, and as we came into town we saw Galpin Ford. We pulled in hoping to get their advice on what to do, but to our joy, their service agent, Tony Ryan, said they could help us -- they also worked on RV's and had the hoists so we could find out what was wrong. We damaged a whole bunch of things, but they Fed Ex'd the parts in and had a new driveshaft made right there in town, and instead of a week of sitting, we were on our way in 2 days at a very reasonable price! Thank you to Tim Kennedy, the service manager, who ramrodded the parts ordering so that everything arrived the next day and to Tony who kept the repairs going and kept us cool in the 110 degree heat to get us on our way -- you saved us. read more

What a great dealership! Fair, honest, customer focused. Brett was a great salesman, and Robert finished the deal for us. Low stress, not pushy, just answered questions and showed the features of the vehicle. read more

I bought a new Ford F 150 from sales person Jake N. at first he was helpful and told me to text or call him if I had any question. After a week I text him and asked him to call me. No call no text. Once your check clears it's like you no longer exist. read more

I never post a bad review, without providing the business an opportunity to remedy the negative experience. We waited to see if Galpin would step up and assume responsibility but, they did not. Our motor home spent 2 months on the Galpin service lot. When we dropped the unit, there was no inspection. There was none, when we picked it up. I will never do that again. Word to the wise, document the condition of your vehicle. Shortly after pick up, my husband noted that the driver's side of the vehicle and the exhaust pipe were damaged. It appeared that something had been run over. I immediately called the manager, with whom I had been dealing, and reported the damage. He was very sorry and indicated it would be taken care of. We were unable to drive the vehicle after crossing a cattle guard. The tailpipe, apparently dangling, got caught. AAA, after removing the exhaust system, towed it to Galpin. They didn't want to have anything to do with it. Whats more, they denied anything had occurred on their lot. Proceed at your own risk!!!!!! read more

We had planned a big family camping trip up near the Grand Canyon over Labor Day Weekend. The Monday before, my husband found that our generator had problems in our 2013 Fuzion toy hauler. It was beyond what hubby could find and fix so we took it to Galpin RV as they were the only ones that could work on it before our trip. They promptly diagnosed the problem, which was a fuel pump, fixed it and we were able to pick it up Wed. Their quick action saved our trip and we were on the road Thursday AM as planned. We will certainly give our future RV business to Galpin RV!!!!! We were even able to buy our propane there, which was much cheaper than our other stores in PV. Thank you!!! read more

Great service department. Always ready and very willing to take care of my F-350.

While on the journey of our lifetime our F250 had issues and left us stranded in a KOA campground in Flagstaff. The local Ford dealer advised the diesel engine was "locked up" and costs would run 18-21K. The following day the dealership advised it may not be "locked up" but the starter was "toast" and they couldn't do further diagnosis or repairs for a week!! As fate would have it, we met Kathy Goucher at Galpin Ford who saved our bacon, not to mention our sanity and a lot of money!! After paying the local Ford dealer for their "services" the truck was towed about 90 miles to Galpin with promises from Kathy that they would have it diagnosed promptly and dealt with accordingly. Kathy is a lady of her word and I salute her for her efforts! The diagnosis was that the alternator was bad (frozen bearing) and the belt was destroyed due to it's failure. Repairs were completed as promised the following day and we got to continue our journey with only one day delay!! We can't thank Kathy and the mechanics at Galpin Ford enough!! I returned to the local Ford dealership in Flagstaff where I met with the service manager. I presented my concerns as to their operation and that measures need to be taken to prevent other travelers befalling a similar fate and the expenses involved. My $115.00 diagnostic fee was refunded and it was evident that the service manager took my predicament and sincerity to heart. In summary, I caution all travelers to be wary of the mindset that just because a business flies the banner of a major company- Ford in this case- be wary. Whether by incompetence or design, you can be victimized for your time and money!! Don't let this happen to you. See Galpin Ford and Kathy, first!!! read more

I had my Newly purchased RV into Galpin Ford Dewey AZ for recall work from Ford and adding a new anti-sway bar system on the rear end just as the Goodwin Fire got started. I was called later that morning to come get it as the dealership was told to evacuate. Our service rep Tony Ryan called to give us the news. After the dealership reopened I had the RV back in the dealership for the work and Tony got us in and out the same day so we did not miss our trip. (We leave in an hour or so). Good Work Tony and Jeff Hollister in parts for making it happen. Ya done good! read more

We purchased a new RV from Galpin Ford, Dewey,AZ. During our first voyage into the woods, we realized our electricity was not working - despite the generator running. Fortunately, we had cell service and called Galpin Ford, we were provided the phone number to their 'outstanding' service tech - Robert. Within minutes, our issue was diagnosed, instructions to remedy and electricity was working! Appreciate prompt answers and saving our first RV excursion! read more

We took our brand new trailer in to the Cottonwood store to have some warranty work done. We spent over an hour with the tech going over everything that needed to be done. He called 3 days later to tell us the claim had been submitted and we had to wait for Forest River to approve it. We called once a week to check on the status of our claim. Each time they told us they were waiting in Forest River to approve it. We finally called Forest River directly and they told us there was no claim on our unit. Galpin never submitted anything, they had our trailer for a month, and lied to us each time we called. I will never go there again. read more

At first I thought they ruined my vacation. Instead they kept the RV from burning to the ground. Due to another place in Phoenix that didn't do the job right! read more

I'm not even going to waste another minute on this place telling you all the bad things. All I can say is that you will be sorry if you take your RV here as you may never get it back. They had our RV for 4 months and did nothing on it for 3 of those months. They lied one lie after another, never returned phone calls, disorganized. Nothing good to say about this place. I will never go there again. read more

We purchased a 2015 Coachman travel trailer from Galpin Ford in September 2014. The first service order we put in soon after purchasing the travel trailer took them forever to accommodate the order. THEN we get there to pick up the trailer - we also rent a spot to store it - it wasn't in its spot and they somehow could not locate it. FINALLY it was found somewhere on their lot. Then the trailer - a NEW Coachman trailer - had issues: the kitchen countertop warped, the locks to the storage weren't working correctly, the bathroom door handle had slipped down and would not lock, the screen door was sticking...We advised Galpin of this and it took approximately six weeks before we finally had to ask what the heck was going on since ewe wanted to use our trailer. Well, apparently the "service" had been completed a week before we inquired of the trailer's status but no one from the service department called us to let us know it was done. We then went to pick up our trailer and, sure enough, it was NOT in its storage spot AGAIN! I mean Galpin Ford's RV storage area is RIGHT next to the sales and service buildings and they were supposed to have put it back in its spot. AGAIN they could not find it on the lot. It took them forever to locate it and finally get it back to its spot. Now we live an hour south of Galpin's location in Dewey, AZ, so we were unable to see what they had done to the trailer since we had left prior to them locating our trailer. THEN we went to drop off some things in the trailer and to put our wheel covers on. WOW! They had used a caulk for the countertop that was not even close to the original. It was so shoddily done that it was tacky and pulled off. Around t he brown sink they put caulk that was white and it was such a bad job that water would easily drip down. AND it too was pulling off. The brown caulk was on the walls behind the sink. It was such a bad job a 5-year-old could have done better. And it has been a month-and-a-half since they had "serviced"it so the caulk should not be like this. The bathroom door still has issues and the screen door still sticks. We had intentions of buying a new F-150 truck, but I will make sure it is NEVER from Galpin due to the bad service we have received on a NEW Coachman travel trailer, which we paid a pretty penny for less than a year ago. read more

Due to a family emergency in Texas, I needed to leave AZ much more quickly than I had planned. I knew I needed an oil change in my motorhome before I drove that far. I also know how hard it is to get a service appointment during such a busy time, but when I called and talked to John and explained my situation, he was able to work me in within my time frame for leaving (2 days). At first he told me they wouldn't be able to do the generator oil change and filter which I also wanted, but once I was there, he was able to do that, also. I felt much better about hitting the road after having that work done, as well as them checking my tires for the proper pressure. Absolutely every person I came in contact with there was friendly and caring. Maybe this wasn't heavy duty RV repairs, but their attitude and willingness to help spoke volumes to me about the kind of people they are, and that's pretty important, too. As a solo woman fulltime RVer, it's important that I trust the people who work on my motorhome, so I'd definitely go back there next time I'm in the area. read more