I'm a senior citizen who has used Galpin Ford Lincoln (Dewey) since moving to the area in 2023, for…read moremy 2019 Lincoln MKC. I have probably come in contact with all their service, and front office employees. I can't say enough about how well I was treated, and the competence of their people. I would recommend this business for all automotive needs.

I don't even know where to begin. We brought our 2017 Ford Focus in for two recalls after buying it…read morein December and receiving notices in March. I spoke with Larry on March 16 and dropped the car off March 17. Right away, Larry was rude--chastising me for not bringing it in sooner, despite us just getting the recall notice. He also made inaccurate claims about our brakes just by looking at the car, clearly assuming I didn't know better. My husband and father are mechanics, and I have extensive experience working on cars myself. We only came in because recalls are fully covered. We were told the repair would take about a week to a week and a half, but they had our car for 20 days (March 17-April 6). No one suggested ordering parts ahead of time to reduce downtime. Communication was extremely poor--I had to call multiple times for updates, and Larry often said he'd call back but never did. After 16 days, they finally called (the only time they initiated contact) claiming the engine cover was cracked and would cost $400. The photo showed no oxidation or debris, indicating it likely cracked during service. The manager confirmed bolts in that area were removed and torqued. I pushed back, stating I wouldn't pay for damage likely caused by their mechanic, and said I'd escalate to Ford Corporate. They eventually covered it. The manager also acknowledged they usually order specialty tools before taking vehicles, which clearly didn't happen here. I raised concerns about the delay and lack of communication--he apologized and said he'd address it with Larry. They offered a rental, but I would've had to drive to Prescott and put down a $200 credit card deposit. I don't use credit cards, and while another location suggested using their business card, this dealership refused. We ended up sharing one car for the entire time. We were told at one point the car would be ready the next day, but delays continued (first a broken bolt, then the engine cover). We finally got the car back April 6--20 days later. Overall, the biggest issues were poor communication, lack of accountability, and Larry's rude behavior. We were considering buying a Ford truck (we pay cash and just bought a ranch), but after this experience, we will never buy a Ford again--mainly because this is the only dealership within 50+ miles and we refuse to deal with them. I would not recommend this dealership--or any Galpin Ford location. I documented all conversations from March 16-April 6 and will be advising others to avoid them.

Great people. We had a few hiccups on our RV…read more The staff was on it fast. Excellent staff always in touch. We highly recommend little dealers little prices. They live up to their name. Thank you for everything. Happy Trails for sure when you buy your RV. Thanks, STEVE, MIKE, and STAFF

Took my father-in-law to look at a used truck camper. I knew more about the camper than the…read moresalesman. We wanted to open the awnings on it but did not know how...and neither did the salesman and everytime we asked how something worked he just stood there offering no help, saying "I don't know". Then they wanted us to pay there asking price! We did all the work. We bought a camper from someone else. Their loss my father-in-law had cash ready to buy, I will not go back and I will not recommend.

My husband and I stopped here with our new Jayco Jay flight because we had heard that Affinity had…read morea free dump station. After pulling in back, Josh was working outside and immediately helped direct our RV to the station. Josh was SO helpful and friendly and answered a couple questions we had (this was our first trip ever with our new RV) He didn't have to do that! Goes to show what a quality place Affinity RV is. We will definitely come here in the future for any work needed, ect. This is definitely Prescott Valley's hidden gem!! So glad we stopped by. Thank you Affinity RV!!

USE CAUTION. We have supported Blue Compass for years. This is our 7th and final purchase from Blue…read moreCompass. In fact, I purchased a Brinkley at the Prescott location, which we still own today. As an active influencer in the RV community, I have referred a steady stream of customers to your dealerships. That ends today with Vice President of Sales, Brody Thompson's response. Beginning in January 2026 in Prescott Valley, AZ, we were excited to purchase a smaller RV, an addition to our Brinkley we purchased last year. We noticed a concern after being called to the dealership multiple times to complete or sign missing paperwork or make corrections. While waiting in the sales room, the finance manager, Michael, decided to have a conference call on speaker for everyone to hear. Unfortunately, mistakes were made and discussed on this call. Now, it required altering our original deal, which required an adjustment to the initial agreement. Michael requested an additional 6K due to this error, but we refused, staying firm with our 10K down payment. This is where it gets good. Well, a roadside service contract was added between the various revisions of the contract. Surprisingly, no verbal discussion occurred, as I would have easily refused. I've been paying for my own RV roadside service for years. Are they trying to recoup some of the additional $ 6K requested? Wait, it gets even better! Let's review my warranty contract. Oh wait, we can't. We were only provided the cover page of the warranty contract. The remaining pages, which included the cancellation policy, was not included. Luckily when we purchased our Brinkley last year, our warranty contract included all pages, which outlined the cancellation terms. This situation reflects poor process at best. At worst, it points to deception. Why cancel? They created an additional loan for the warranty, which doubled the original agreement and monthly payment. Two loans for one RV!?! The dealership now involved Blue Compass leadership, Vice President of Sales Brody Thompson. Now, Mr. Thompson is questioning our integrity instead of addressing the facts, stating, "This is the reason so many dealerships act as if they don't care about the customer, because it's clear so many customers care not to keep their word." Then closes his email with; "Two sides to a story". This response speaks for itself. He's not interested in customer service or learning the facts of this transaction; his only focus is sales. I will not accept an attack on my integrity when the issues in this transaction were outside my control, not communicated or created by others. The true reason why dealerships get a bad reputation are examples pointed out in this review. A dealership that conceals charges or promotes a false narrative in conflict with a signed legal contract raises serious ethical concerns. These actions reflect deceptive business practices and undermine the integrity of the transaction. That approach damages trust, violates consumer protections, and warrants formal review and exposure. Bottom Line: unauthorized add-ons, incomplete/missing documents, conflicting loans, & delayed refund. As an RV influencer, I will continue to share the facts of this story for years to come, including in our video review of the RV. Others have shared this same experience on other platforms and via the Better Business Bureau website (BBB).

Rod came quickly. He diagnosed the problem and set us in the right direction to get it fixed…read more Highly recommend!

This guy is so great. Had a short fuse need and while he could not work me in to schedule for a…read morecouple days he spent over 10 min on the phone graciously diagnosing and offering advice. Super knowledgeable guy, helped me dial in on the source of the problem. Awesome service.

We just purchased a RV from AZ RZ 316. We took a train all the way from Southern California to…read morepick it up, since it was such a great price! Nathan, the owner, drove over an hour to pick us up from the train station. He did alot of leg work to get the deal done. RV is great and I have nothing but praise for this company. Co-owner walked us through the entire RV, explaining things to us and making certain everything was working. Highly recommended company. Thanks!

Another visit to AZ-RV 316 and another exceptional experience. I am a teacher and in AZ, one knows…read morewhat our pay scale looks like. That said, while RV ownership is not inexpensive, there is value in what one does invest. Nathan makes sure my investment is carefully applied and even goes the extra mile to make sure I'm safe and my RV is giving me the biggest bang for my buck. I'm happy to say, I have a new internal charger that works exceptionally well and a few added extras that make my camp set-ups and break downs easier. Thanks to all those who work on my coach! It's much appreciated. By the way, for anyone reading this... I drive from Anthem to Dewey to have Nathan and his team do the work necessary. That's how much I value their efforts.

I had an issue with my RV Hot Water heater and turned to Hi County to solve my issue. One I got to…read morespeak with them I truly felt as if they treated my RV as they would their own. Beyond the water heater, they also serviced the brakes, repacked bearings, checked the AC unit, serviced the gas distribution system and cook too burners. All of this with the upmost respect for my RV and my family. I highly recommend this business to anyone looking for a great, locally owned business that truly cares about their customers. Thanks both very much.

As a local in the Prescott area, I have been taking my motorhome to JD for nearly 20 years. In my…read moreopinion, he is the best RV tech in the Quad Cities area. On my last visit, he repaired and installed a windshield shade. In the past, he has installed an automatic TV antenna, has repaired air leaks and done many other RV tasks. I highly recommend him.

A lot of what you wrote in response was very inaccurate including travel times and my…read moreaxel/spindle/threads being bad. You took advantage of me before the holidays and that's all I want people to know. I wasn't going to respond to your response on Yelp but the fact that it's now been over a month and you still refuse to send me a detailed invoice and the fact Nick decided to immediately text me after my initial review threatening legal action and bringing up my military service which is completely unrelated says all without me saying anything further. I gave your company over a month now to send me an invoice and I would have ignored Nicks unprofessional, unprovoked threats, and belittlement over my military service but I can't look past it any further. Here are screenshots of what he texted me immediately after my first review, something I believe everyone will want to see before doing business with your company. For everyone seeing this I spent many years in the Army and I'm a combat veteran so I'm not sure why Nick decided this was relevant to text me when all I was asking was for an invoice so I know why I was charged such an obscene amount. If the invoice looked correct I would have deleted my initial review and went my way but I know that wouldn't have happened which is exactly why he still refuses to send it, something I'm owed as a consumer. I will be disputing $350 of the $946.49 charged to me and will be contacting the BBB over the unprofessional texts that were very unnecessary and unprofessional. These screenshots say a lot about Nick and your company's character.

My 26 foot uhaul was pulling a 13 foot trailer and BLAM! One of the 4 trailer tires shredded! I got…read morelucky and pulled off into a tiny town in the middle of DOWNTOWN TWILIGHT ZONE. Uhaul emergency contacted her as a third party. Tanya Novak was my road side hero (no joke). Now let me tell you ... after she jacked up the trailer an elderly bitter old man came out of know where (TWILIGHT ZONE) and got into a toe to toe argument with her!!!! He insisted that we pull the whole rig out of a giant parking lot with ZERO cars or customers or else he would call the cops (and he was serious). We tried to explain ... but he was a dk!!! So I dragged it out on its rim into the street and she did the job in minutes and waited till I drove away. Tanya ... thanks ... it was a mini adventure for us both. Dude was a dk!!!!!!

Nick showed up and was very pleasant. He topped off the propane and made sure everything worked…read morebefore leaving.

Today I was lifted up by the staff of Yavapai Bottled Gas. Medical issues with my wife caused me to…read moremiss a deadline. After my explanation everything was resolved. I cannot express my gratitude for the caring I received. You truly lifted me up. Thank you from the bottom of my heart

We had Scott come out to Grand Canyon trailer village to repair our…read moreHot water heater. He arrived when he said he would and did a fantastic job.

Easy to schedule, responsive, and well able to explain the problem. I was glad to have the service…read moreavailable when I needed it.