I wrecked my poor Nintendo Switch's card reader a couple of nights ago, and instead of waiting months to send it to Nintendo to get a replacement unit, I was able to take it here and get it repaired in a couple of days for the same price. The owner of the shop (I believe their name is Gina going off other reviews?) was very lovely, and instantly understood what needed to be done to get my Switch's game card reader working again. Needless to say, I learned my lesson with regards to handling my console, but I am very thankful to have found such a useful shop that I'm happy to recommend to game enthusiasts who want to keep their hardware working. There's also a pretty impressive selection of software for browsing here! read more

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Excellent customer service cordial and very polite . Very knowledgeable and don't listen to any bad reviews great store

Excellent service! I had a used DS lite with a malfunctioning touchscreen with a very stiff buttons to repair. The owner lady told me that it was going to take some days to order the machine parts and fix my console, but it only took me just one day to get a message that it is fixed and it's ready to be picked up... crazy fast haha I highly recommend read more

I had such a great experience! My Nintendo Switch suddenly wouldn't turn on at all, and I was worried I'd have to replace it. Luckily, I brought it here and they were able to fix it quickly. Gina helped me out and she was incredibly sweet, patient, and knowledgeable. She explained what was going on and made the whole process really easy and stress-free. The repair was done much faster than I expected, and my Switch is working perfectly again. Great customer service and very efficient repairs. I'll definitely be coming back here if I ever need help with my electronics again! Highly recommend. read more

They repaired my PS5 twice then it happened again the Ethernet cable stop working again. First time i took it in they charged me and last only 3 months then when i took it the second time for the same problem they did not charge me but i gave them a good tip but the PS5 only lasted a couple of weeks very poor repair it seems they did not even put liquid metal on the heat sink so it overheated. read more

What a disappointing experience. I've been trying to get my console repaired for weeks, and most electronic shops near me don't service consoles. I was relieved to find this place since it had great reviews and advertised repair services. Because I live pretty far, it's about a 40m drive for me but I decided it would be worth it. Unfortunately, I could never get anyone to answer the phone despite calling multiple times on different days during their listed business hours. What's even more frustrating is how inconsistent their hours are across platforms. Yelp, Google, and Apple Maps all list different information. The only consistent detail was that they're closed on Mondays. I finally had a day off and decided to make the drive on Tuesday (4/21), only to find the business closed. I arrived when it should've been opened. I ended up wasting nearly two hours driving there and back. It's honestly a shame because I wanted to support this business, but not updating hours or answering calls makes it really difficult for customers to rely on them. If a business can't keep its basic information accurate or be reachable, it shouldn't expect customers to trust it with their time or money. read more

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Last in store refused to help me with my Nintendo switch. I am not game savvy due to being a girl who wasn't playing video games. I attempted to replace the joysticks myself because they were dirty and started to stick but I just not good at it. I brought it here to have someone to put it on for me and she refused and acted like it was too big of a job for her to do. She also tried to dismiss me by saying there are other people waiting in line that she needs to take care of, instead of helping me, who was in the store first when there was no one in line. I don't want to say it was racially profiled but I absolutely believe it played a part in her helping me. I will never again come back or refer anyone unless it's only her race because that seems to be the only people she is willing to help. read more

They charge $45 to provide footage of repair if they damage your device. They return it if it's their fault. I work with other peoples possessions for a living and couldn't conceive of a charge for proving our safe handling of said possession. Do with that information what you will. read more

My PS5 was no longer reading any kind of discs (PS5, Blu-ray, etc), so I took it in to get fixed. Called in, dropped it off, and picked it up in 3 days. The store owner is so friendly and sweet, a real queen! She had an accident though, which is why the hours are so random across different platforms. Try to call to schedule a time! read more

Not exactly sure what's going on here. Previously I brought my switch in. Because it needed a new battery. They charged me $65 to replace the battery (they provided the battery) Ok cool. Fast forward to 6 months later. I brought in my PS Vita. Because one of the joysticks broke. They quoted me $95 to replace one joystick. $125 if I replaced both The worst part is I brought my own parts. I ordered new replacement joysticks and brought them in. And they still wanted $95. Which is insane. They must have thought I was dumb or was trying to rob me. No way I was going to be them $95. For ONE joystick replacement. And I supplied the part. I could buy another vita for $120. Why would I pay them $95? Just stupid all together I took the same vita and replacement joystick down the street and it was done for $30.. same day Never coming back here again. Greed and probably a bad gambling debt made them lose a customer. No thanks read more

Very nice and easy to work with. Brought my PS5 in to repair the hdmi port and it was fixed the next day. Would definitely come back!

Gina is AMAZING! i brought my xbox series x here and haven't had the inside clean since i bought it & it was starting to heat up from the top. She's very passionate about what she does and takes good care of your console she left my console looking brand new! 10/10 experience. read more

Such a great shop! Needed a repair and it was done in 1 day. The person in charge is also such a sweetheart but don't let that fool you because she is extremely knowledgeable in her craft. I'm definitely visiting again as well as they also have an amazing selection of accessories, consoles, and great games to choose from, a hidden gem but a true treasure of a store. Thank you!! (AND I got a 6 month warranty on top of the repair!) read more

Game & Video - Proof of purchase. - Videos & Video Game Rental Near Me - Los Angeles, California

I enjoyed coming here in the past to buy games but now I won't be back. Today I came in to sell some games. Waited probably 30 minutes because the line was a bit long and each person took a lot of time, but I was patient at first because there was only one person working and I prefer going to small businesses. A guy came in line behind me after I had been waiting that long. He hadn't been there for more than 5 minutes when I finally got to the counter, and he abruptly asked the woman working if he could cut in front of me to do a quick pickup. She let him without hesitation. It wasn't a quick pickup because they kept talking and talking. I would maybe understand if I had tons of games, but I had less than ten. When they were finally done, she looked at all my games in under 5 mins and did not buy any of them. It was a much quicker transaction than the guy who cut in front of me, yet she still let him cut in front of me. I don't see how that's fair. Why is waiting in line a rule that only applies to certain customers? read more

Great shop! We needed some repairs to a damaged PS5 controller and two Switch Joy Cons which were experiencing some pretty significant controller drift. We dropped them off and two days later the controllers were repaired! Super quick turn around at a fair price, we are stoked with the results and highly recommend Game & Video! read more

Everything. Couldn't find a place that could fix my ps5. It had no power and would just beep 3 times. Lucky I found this place. They were able to fix it for a reasonable price and quick. Thanks again read more

I broke the audio Input on my Elgato Capture Card 4k60s+ and needed it repaired because the device is discontinued and impossible to buy another one new or used anywhere. I reached out to multiple computer and electronics repair shops to see if they can repair the audio port for me and all said that they do not provide the service or couldn't or did reply at all. I reached out to Game & Video and they didn't hesitate to try and fix the issue, they only needed to open to device and find the correct part to fix it. So I brought the device over and surprised I didn't have to pay a consultation fee. The lady told me upfront what the price range would be from $85-$125. After 1 day since dropping off the device, it was repaired and ready to pick up and I brought it home and used it for a few days and it works perfectly. I'm glad I found this store and they took a chance on fixing this rare and expensive device; read more

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The Best!! Been here couple times and they're always really nice, fast , and best prices for sure always get taken care of recommend 100%

Don't buy phone chargers or cables from this place. They will sell you used defunct products and then refuse to give you a refund. $42 for a lightening cable, USB-C, and 2 bricks. None of it worked and the owner had the audacity to accuse me of bringing in a cable that I purchased elsewhere. Unless you want to get ripped off, buy your electronics elsewhere. read more

Amazing work!! They fixed my PS5 that kept overheating and shutting off. Brought it in and got it back the next day! Very kind staff. Would also like to come back to purchase one of the PSPs that I noticed. They have a great selection of games and collectibles as well. read more

Our Nintendo Switch console would not turn on. We brought it to Game & Video. They immediately identified two potential problems, gave me an estimate, and said it would be fixed in 3 days. Two days later, they texted to say the console was fixed and the problem was so small that there was NO charge! Ahead of schedule and under the estimate! You don't get that every day. Plus they gave my daughter a free bag of microwave popcorn when we picked up the device. Nice people who are great as their job! Highly recommended! Thank you! read more

Game & Video - Fixed machine and free popcorn - Videos & Video Game Rental Near Me - Los Angeles, California

Loved the ambiance of the store, kindness and utter great energy within the establishment. Ms Gina is amazing and really makes sure your gear is well equipped and taken care of. Love this place will be back in future got my controllers fixed and they are great as new even snagged a gift on the way out! Have a blessed one ms gina it's the Twin love your service stay safe read more

I've known about this mom-and-pop shop since I was a kid and I'm glad that they're still in business and I can see why. I recently took my xbox one s in for a disc drive repair, and within a week it was repaired and good as new. Their pricing was reasonable as well compared to other repair chains. I definitely recommend this shop for all gaming repairs. Gina, the owner is very nice and welcoming. Will definitely do business with them again. read more

Game & Video - xbox one s disc drive repaired - Videos & Video Game Rental Near Me - Los Angeles, California

110 to fix a fan for my xbox i been playing for over 6 years and i know it doesn't cost 110 to fix this console it total cost to fix this fan takes overall 80 bucks i think its because i walked in and im a teen i searched for the equipment and its 70 bucks plus shiping for the products to get shipped over its ktown there just gonna charge you for exta i recommend going to get your stuff fix somewere else or get discs some where else read more

Hello Game and Video, I will be discussing your business because I found it so refreshing to see your business dynamic with each other. It was so nice to see a mother and son duo working together to help fulfill their community's technological needs. I visited your store twice in the last year and will be recommending it to everyone I know. Game and Video is a second hand electronic repair shop that can provide anyone with their needs when trying to buy, sell or repair any kind of technology. I came across this store by sheer luck and had an Xbox hard drive replaced and cleaned. My girlfriend also had her laptop serviced which included getting the keyboard replaced and a hard drive swap. Gina and James are so authentic and caring it's a pleasure to do business with them. They are always affordable and reasonable about the pricing they offer plus they are very honest people that advise you when a piece of technology that is no longer repairable or worth fixing due to pricing. As you enter Game and Video you will come across a variety of game consoles ranging from old systems like the Sega, to the newest playstation. There will also be video games available for all these systems, and many video game accessories. As I continued to find more gems within the store I was pleasantly surprised to meet the super helpful business owners. When I met Gina she had just finished helping the customer prior to me and I noticed they left the store with a huge smile on their face and I knew I had found a business worth spending my money in. When looking around the preowned selection you will find many consoles that have been given another chance at life by being refurbished. Finding a variety of exclusive collaboration video game systems is a norm at this store, and always worth taking the extra minutes to browse the neverending rotation of merchandise. When you start to consider the amazing opportunities Game and Video are providing to the low income families in the greater central Los Angeles area you can see the appreciation and benefits of a circular economy. The honesty Gina and James provide within their business is greatly appreciated and as quoted on their website they "... don't see repairs as a hassle, but as a fun project." When my Xbox hard drive was fried and none of my apps worked Gina proceeded to ask me various questions and she quickly knew what the issue at hand was, a hard drive replacement and a cleanse, and she told me to come back for pick up the next day. I was so pleased with the quick turnaround that my girlfriend then decided to get her laptop fixed after the geek squad told her the laptop was not repairable. Game and Video is a great second hand electronic repair shop and everyone should consider repairing their technology instead of opting to buy new the next time they experience a faulty device. Gina and James are true Los Angeles residents that are constantly evolving with the new technological advances and it's a pleasure to support a family owned and operated business. The honesty in affordable and reasonable pricing is appreciated in today's United States capitalist economy. The next time you have a technology need please consider Game and Video's buying, selling or repairing services. read more

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Came here to fix my PS5 HDMI port and XBox Series X HDMI port repair. They cleaned my systems free of charge with 6 months warranty for the repairs. I definitely recommend anyone who's looking for fast reliable service to check this place out. The service was impeccable. They have a large selection of games as well as trading cards. I'm so satisfied from the results. My Systems are working perfect. read more

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I am so happy I found this place this is the best service you can find in L.A. I had a broken switch LCD it only took one day to repair quickly and efficiently. Gina has the best customer service and will explain what your device needs. She also went out of her way to do extra repairs on it. read more

Game & Video - Switch LCD repair - Videos & Video Game Rental Near Me - Los Angeles, California

Very good spot to fix any problems customer service awesome they explain everything wey well I recommend this place to any one

Fixed my PS5 issue and went above and beyond to make sure it worked just like it come out of the Box! Very professional and has a vast knowledge of anything you are looking for with Video games read more

Great customer service and 6 months warranty after cleaning your device! My favorite and trusted go to store

Went in with a problem on my PlayStation 5 and got it resolved and fixed the following day , definitely don't be afraid to check out game and video if you ever need assistance on your console. read more

Game & Video - PlayStation 5 fixed :) - Videos & Video Game Rental Near Me - Los Angeles, California

First time going here 2 weeks ago, place is nice and I got myself nice silver PS5 controller. Also, the owner of the shop is nice and provides information if you have questions. Overall best customer service! read more

Gina saved me. So knowledgeable, so smart, so nice. I was solo parenting for the weekend, my kids got sick and I decided it was finally time for a PlayStation. So like an idiot, I bought one on Facebook marketplace and it was broke as a joke. These folks not only fixed it in 24 hours, but also did it with amazing customer service now my kids are in sick anymore and they got a PlayStation that works out of me. read more

Great service. They repaired my son's PS5 in 2 days. The estimate was fair and the repair was well-done. The store owner texted me a photo of the equipment I left and the estimate. Everything was easy and fast. read more

My nintendo switch was not reading the SD card properly. I took the switch in to Game & Video on friday and it only took 2 business days to get it back fully repaired for $55! Great experience, amazing communication, and a good price. Thank you!! read more

this store is fantastic! friendly customer service and just so much cool gaming stuff packed to the ceiling. one of the only places i found that actually service ps5 dualsense controllers. no more stick drift! in addition, i got my ps4 serviced, it's cleaned & has new thermal paste--it doesn't sound like a jet taking off anymore lol it's whisper quiet. this is the only spot i will be taking my consoles from now on. their technician is talented and the prices are very reasonable. thank you thank you! read more

These guys are amazing!!! Gina and James are the absolute best!! Fixed my Xbox series X in no time and gave some great recommendations! Come here for your repairs and gear! read more

Game & Video - G and J Working hard at the shop. - Videos & Video Game Rental Near Me - Los Angeles, California

My son was having an issue with his PS5, over a month ago. It needed to be cleaned. He brought his PS5 to Game and Video and 2 days later,it was fixed with a 6 month warranty. Yesterday he brought it in again because the HDMI port wasn't working. He got a text today and now it's working. You have issues with your console, I recommend Game and Video! read more

I came here with a Nintendo switch console that wouldn't turn on because charging port was damaged and so was the chip. Also joycon wouldn't previously connect. Everything was fixed and she did a deep cleaning. Charged me $125 as a Christmas gift. SUPER friendly and nice lady. She definitely knows what she's doing :) happy with the results. Definitely recommend her :) read more

Game & Video - Nintendo switch - Videos & Video Game Rental Near Me - Los Angeles, California

Very good and friendly service. Dropped my Ps5 on Tuesday and got it back on Thursday. Would definitely recommend for anyone in the gaming community. read more