1. Gamestop

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    Augusta, GA

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    Gamestop

    Gamestop

    2.6
    (11 reviews)
    4.6 mi
    $$

    The items I ordered online came damaged. I brought it to this store at Augusta Exchange for return…read more The white girl immediately asked the big black girl for help. The big black girl asked if the website sent me to the store. I said no and I could return online purchase before. She refused to take my return. So I came back home to go through the return process and printed out the return slip. I went back (two hours after my initial visit) and gave them the return slip. The big black girl still refused to accept the return and said that I had to go online to get a shipping label to ship it back. So I went to another GameStop and returned the items without any problem. Basically, this lazy GameStop employee didn't want to do her job and consistently to be an a***hole to customer. On my second trip, she was fairly rude to another customer as well. This is why GameStop is losing revenue. They hire crappy employees.

    Purchased an Xbox series x (with a gamestop warranty) from this location recently, got home,…read moreunboxed and plugged in console, and figured out it was defective. I then called the store to inform them and ask my options. They instructed me to go to a local repair shop and pay to get it fixed even though I had purchased it within an hour of me calling. I explained that I paid for the year warranty and they still insisted there was nothing they could do. I then asked to speak to a manager and when the person on the phone explained the situation to him (which I heard her do because she didn't mute the phone) the manager replied with "tell him I'm not here". Very unprofessional and if you have anything you need to get from GameStop I recommend taking your business elsewhere

    Gamestop - videoandgames - Updated July 2026

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