They take too long to call you back after keeping your electronics. I had to call them after they…read moresaid they would be in touch. Not good business AND they still couldn't fix my game.

they are terribl, I came in to get my hdmi port fixed and they lied and said it usually takes 30…read moreminutes but its going on 3 days now. when they call you they tell you it costs $100 but when I went in there and paid it was $130. They are also rude and have attitudes.

A very friendly local shop with a large amount of collectibles. I love coming here when I'm looking…read moreto sell some games or cards and buying some single Pokémon cards or packs. There's a little of something for everyone here. I usually see the same staff faces and they're always helpful and welcoming. If you're a collector at any level, definitely stop by. I believe they even had a couple labubus if that's what you're looking for!

This place is exactly what's wrong with many collecting hobbies. Yea, the selection here is pretty…read moregood. That's mostly because the prices are terrible--worse than eBay and Facebook marketplace scalpers. Case in point: there's a pokemon illustrated set that just came out. It's $17. You can still get lucky at retailers and it'll be restocked. Here, just 2 days after launch, they're selling for $50. Just nuts. I guess it's clear this isn't a "card shop," it's a scalpers storefront. Don't go here looking for Lorcana--guessing the margins are too low. Except for their singles, which they sell for $2-4....crazy pricing for Lorcana. Anyways, i won't be back. Will have to continue my search for a card shop that's ethical and somewhat reasonable. --------- Edit in response to business reply: 1) i agree conversation could go a long way. But when your pricing on a brand new Pokémon set (which doesn't have a set market yet) is already 3x MSRP, what productive conversation can happen? It's just a straight up gouge. I'm not naive to expect to get everything at MSRP, but i think 3x markup 2 days post launch is unreasonable. 2) i did ask about Lorcana. I was told you "don't carry much" and "didn't have any right now." 3) you seem to be implying that you're aware prices are high and can then be negotiated lower. If that's how you want to do it that's your prerogative, just understand that's offputting for new customers. It's hard to want to establish a relationship and have a conversation when the first impression is being taken advantage of. And when your response to pricing questions is "well the hobby is thriving!" I don't think that's off base.

Super satisfied!!! Service was fast, simple transaction,…read moreand good pricing! Got a call back saying it was repaired ready to pick up, got there, and they tested but unfortunately the disk tray got stuck and said it'll be repaired the next day. I was completely fine with that because they cared about customer satisfaction and their work. Called me back after I got home saying they would deliver it straight to my house! Even better! Now it works like new! I haven't touched this Ps2 since 2013 and now in the big 26 works better than ever. Thanks for bringing back my childhood!

If you have an older console or handheld that needs repairs, drop them off with Raul. He can fix…read moreanything. Great shop! This is the Second time he has saved my old hardware from ending up in a landfill.

I had time to kill before meeting a friend for dinner…read more It's a really cool store with a nice selection of back issues. I could go broke if I lived closer. They were super friendly and love that they wore white lab coats. It looks like they have a board game night. They also have a rideable Superman machine. I had to leave but I will be back.

A beloved local institution. They mostly sell comic books, but it's also the place in Hyde Park to…read morebuy Magic and Pokemon cards, the place that hosts MTG events 6-8 times a month, and a general gathering spot for a certain kind of nerdiness. They're nice to kids too. Long may it thrive.

I loved the service that I got from here, every time I asked a question over the phone they were…read morereally nice and actually gave a crap what I was looking for!

Wow this place is very nice and organized. What I like about the workers here is the fact that…read morethey know their store anything you ask them they have an answer. All The games they have are in good quality. Too bad is too far from My place I recommend it to all the gamers out there have fun

The Service these guys provide is great!!! Got to handed to their enthusiasm and care for the…read morecustomers and the store itself, they have a lot of good selections of music, games, toys etc. Although the layout is average for a store it's kinda cramped when walking through the store when you're in a group of three ( don't try bringing and carry a book beg here it'll will get in the way of people walking around) and there is no public restroom here. Other then those two things this place is great, and would come back again.

Shopping here feels like buy deodorant for 15$. You may like the smell but receipt never makes…read moresense, I hate everything about the store with their prices and I want to just toss this brand buy my own. Again, everything about this store, simply not worth it, if this were a candle store I'd probably never walk back in and this has games. - lack of games - overpriced games - forgetful staff - not useful policies - (Broken games) - jaded staff - theft of discounts and useless membership(literally just giving them extra credit for their stocks and prices, which they will take from you regardless of whether you're a member or not) - (Overpricing for taxes) - The games The scammy, scummy and their games suck, the only reason I'd go back is if their consoles are cheaper than the ones online. They have 200$ games and half a thousand dollar consoles, I rest my case.

No one answers the phone. can't check stock before coming to make $1000 purchase, plus $500 in…read moreextras if you cant pick up the phone. Im in a place where this BS makes it worth not biying at anything ever now that I am wealthy enough to.

This is not directed at this specific store but the broader company policies of not insuring…read moredelivery of items. If you have a package stolen off your porch say that you simply did not get delivery because they will not send you a replacement item if you tell the truth. YOU are entirely on the hook for THEIR service, so just be aware. I would also suggest not making large purchases at one time, as this will only increase the potential loss you may suffer from THEIR service. They will however send you an auto-generated letter noting their deepest regret and wishing you better days.

Fair prices, very good knowledge of nearly all that the sell. Cool vibe. Good people! Impressed!read more

Nostalgia can be found all around you while browsing Game Changers impressive selection of games,…read morefrom old school classics to brand new games. Anything you've been wanting to play, but don't know where to find (or would rather not have to order online) can more than likely be found here. Hard to find accessories are also available often so I would come in or call if you are looking for somethingspecific. Staff is fantastic and their customer service is on point because they are always willing to help you with any questions you might have. When entering I felt a bit startstruck as I looked on upon this beautiful store. My husband found this place while driving and insisted on coming in. Next time we are in the area I know he will insist on coming back and I won't complain because I love Game Chargers as well.

Would definitely recommend Back in the Game!! They offer great repair service and reasonable…read morepricing!!

The guy at the counter had a attitude and barely greeted me when I came in. I asked a few questions…read moreand that was a bother to him. I even showed interest in a Sega Console and he didn't attempt to give me a price or try and get the sale. Skip this place.

My husband wanted to visit Chicago and when I mentioned wanting to seek out some bookstores, he…read moreadded this place to the list. When trying to find the place, the person we asked turned out to be the owner, so he not only walkd us there, he let us in as well. The Underground Bookstore, according to their website, has been around for over 30 years. I really enjoyed just looking around as the store was packed full of books and home decor. My husband ended up buying a Harriet Tubman plaque type item for our home, as well as a book. I would definitely recommend The Underground Bookstore to anyone looking for books or decor relating to African and African American history. I will be asking my husband to come back next time as there was a $45 book about poetry that was out of my price range this trip.

If you ever need a hard to find book, this is the place that will make your search easy! I cannot…read morethank Underground Bookstore enough for doing everything, and I mean everything possible, to find the book I needed along with it being in my budget! In particular, I want to commend Yoel for his customer service. If he did not know the answer immediately, he researched and would follow-up. He also checked in with me throughout the entire process. Despite being busy, he always made time for me because he is the epitome of making the customer feel valued! Please patronize Underground Bookstore!