I placed an online order for in-store pickup, drove to the location, and was then told they couldn't sell me the console because it was "extremely damaged." This should have been caught before listing it as available, and it wasted my time and gas. Trying to give them another chance, I placed an order to have the console shipped instead. When it arrived, the Xbox button on the console was broken and wouldn't press properly. So again, I received a damaged product. What's worse is that despite these two separate issues--one in-store and one from their warehouse--GameStop has refused to offer any type of compensation for the inconvenience. This shows a serious lack of quality control and customer service. Customers shouldn't have to deal with damaged products twice and then be left without any resolution. I expected much better. I will not be shopping with GameStop again. read more

GameStop - Videos & Video Game Rental Near Me - Fontana, California

First time here an the Manager was very Kind an Sweet guy . My Husband an I went to another Store looking for the Game Resident Evil and Josh was Very Sweet to me and my Husband If I'm in the neighbourhoods again definitely coming back here the Nicest GameStop I been too in a long time since I been to a Nice GameStop location is well taken care of read more

GameStop - The New Copy of Resident Evil 9 - Videos & Video Game Rental Near Me - Fontana, California

Purchased a item through gamestop.com and it had 4 copies of a PSA graded card. Purchased the pro membership to save some money, purchased the card and 30 days later nothing came. When called they indicated that they did not have the inventory and should cancel the order. What a classic bait n switch moment to earn a petty $25 from its customer just to screwed them. I have been a supporting shareholder of GME and sadden to be met with such poor business tactics. DONT BUY FROM HERE, THEY WILL F U! read more

That don't answer the phone, the least you can do is answer and let the customer know you'll help them when it's there turn!! SMH

Tuesday around 12 pm a bald chubby guy was so rude to me, this was my first time at GameStop and the last ! I wanted to buy a video game and I asked him if I was supposed to bring him the box and he was like "what ?" All rude then I try to explain again and he basically just ignored me then I said "sorry this is my first time here " and he still ignored me that's when I paid and left, and he had a rude face GAMESTOP stop hiring people that are not friendly and not giving a good experience to gamers, don't you want us to come back to buy games ? read more

Josh is very considerate with everyone their , and his whole team is great at what they do. Store is kept very clean and the staff is always staying busy. read more

Josh W.Really came through and made our first PS5 experience a great one. Made sure that All of our questions were answered, and he gave the best recommendations. He went above and beyond with his customer service thank you Josh! read more

GameStop - Ps5 fortnite bundle - Videos & Video Game Rental Near Me - Fontana, California

Josh was so helpful and sweet! I was looking for a controller for my boyfriend's ps5 but couldn't afford the ones on the wall. Josh found a presented and applied some coupons so the price was in my range. Thanks so much! Get a pro account, it helps in the long run and you get discounts on preowned items read more

GameStop - Was originally 65 and brought down to $50! - Videos & Video Game Rental Near Me - Fontana, California

The people are really nice and the things you can find there are awesome. I understand stand the selection is the same in the other stores but this one was great. The value and pricing was good and the when they have Pokemon drops the was not very crazy or long. read more

I had a great experience today at this location! Aubreyna (sorry if spelled incorrectly) was very helpful, patient & had great customer service overall. Thank you read more

Worst customer service I've been to I was confused about this game thing. The lady who works there just says your screwed didn't even try to help or anything. The guy totally had no clue about anything. Last time here for sure. Very dirty in store when I went in, clean instead of standing around read more

Located on Valley north of the 10 Fwy. Enough parking near this store. Employee was very friendly and offered help if I needed to find something. Nice selection that you would see at most GameStop stores. read more

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store associate Raevyn scammed me for nearly 50% (over a hundred dollars) out of a trade in for a near mint condition Switch 2 that I came in to trade for cash after trying to visit another location and being told to go to that location and being given the run around on the phone about how "well we could maybe do this- oh but that probably wouldn't work or oh we could- no I don't have the money for that". terrible company terrible associate I want her fired. read more

lady with dyed hair freaked out at me over my ps5 which was barely dusty wouldnt even touch it and thought it was a desert when ive had it less than two months went to the other gamestop in rialto and low and behold they accepted it no problem youd think theyre were dust bunnys or something else when they opened it but nope just some dust on the side by the grills i pushed out. i think the lady should be stocking instead of handling your tradeins maybe she should clean up cause the shelves were more dusty than my ps5 was read more

ABSOLUTELY FUCKEN HORRIBLE CUSTOMER SERVICE! Was referred here from my original GameStop go to since they were the only ones showing item availability. I called repeatedly and had no answer, so assumed they were busy and drove here only to find the place completely empty!!! Three associates and no one could answer the bloody phone and to make matters worse.... THEY DIDN'T HAVE THE ITEM!!!! The guy was rude and no help when asked when they would have it or if another store showed it available. AVOID THIS SHIT HOLE, DISGRACE TO THE GAMESTOP NAME. read more

GameStop - The crap place, where customer service goes to die... - Videos & Video Game Rental Near Me - Fontana, California

They found my game for me! Was not in stock at their location but told me what location had five! So thankful for great customer service. Buying today!!! read more

Friendly associates here, great vibes and helpful. They always have deals here and place is well stocked/organized.

I just got off the phone with the summit GameStop who directed me to this GameStop and for 3hrs have been calling these guys, if they don't wanna work then quit and give the job to someone who wants to work, I went in there and there wasn't anyone in there. Learn how to pick up a phone at least. read more

They only allow 10 customers at a time which is GREAT! Finally, I can look at merch and BREATHE. Lol And the employees here are always so nice and helpful. Even more so now they are not bombarded with customers like pre-covid days. So happy they're open again! read more

Worst GameStop in Fontana. Employees act very rude and unprofessional. Go somewhere else and stay away from this store.

GameStop needs to hire people who actually love doing their job. I've avoided gamestop for years because of bad service. I see nothing has changed. I'm a die hard TMNT fan and saw this devil company had the neca tmnt figures exclusively for them. Anyways, ordered them online and for no reason my order was cancelled, even though I have a pending charge in my bank account. I then Decided to go to a GameStop that said they have them in stock. Yeah, shows how bad I want these. I walk in and the guy asks "can I help you find anything?" I start talking and the employee wasn't even listening to me. So this time i simply say "do you have the neca tmnt" he said "nope they're for preorders" i then said "website shows you have some in stock" he then responds with an attitude "like I said we have them for people who PREORDERED!" Then they shouldn't show they're in stock if they're technically sold already. I first stopped coming here cause they sold the Batman Arkham CE game that I preordered! I see someone just had the same issue here with their TMNT Neca preorder. The bad experience here never ends. Guess I'll come back in another 10 years and see if they've grown up yet. read more

Meh is what my experience felt like the employee was literally just there it was kind of akward came in to trade some games left with like 7$ for the games which was just a waste of time but overall the prices are high and horrible quality of stuff don't come. read more

I pre ordered the new Neca Teenage Mutant Ninja Turtles Movie figures back in October of 2018. When I went to go pick them up up on Thursday (2/7/19) I was told the store Manager decided to sell MY figures on Tuesday (2/5/19) even though the release date was not till Wednesday (2/6/19, I have 48hrs from the release day to be able to pick them up which would give me till Friday). To make matters worse it seems like no one from the manager to the district manager or the corporate # that I called seem to not care about customer service or trying to back this situation right. Unacceptable and would definitely not recommend read more

GameStop - My receipt showing my pre order - Videos & Video Game Rental Near Me - Fontana, California

They have an awesome cell phone display! The entire time there, I got to see what the back of the employees phones looked like as they couldn't stay off them long enough to help. Overpriced and the knowledge base is terrible. At least with most Game Stops you get some employees who play games and know something about it. Not here. Clueless and too bothered to deal with customers for more than a "ummm i could look". Don't waste your time here. You get better help from any retail store such as Target or Walmart and it is most likely cheaper. And there are plenty other Game Stops around that are well worth driving to in order to avoid these tards. read more

This place needs to learn how to answer there phone j doubt the associate is been busy for 4 hours now not answering ! Great job guys keep up the bad work no wonder game stops are closing read more

Some employees are nice... others are just plain weird. Ive been in here a lot and most of the time I see the employees talking amongst each other and they are so loud, you can hear their conversations through the whole store. They need to learn how to be more respectful of the customers in the store and learn how to be professional, this manager or supervisor who is always there is always so loud and he's the reason I don't like going, (he wears glasses). I have also noticed he's always the one who is starting the conversations... One time I saw him talk badly (not professional) manner to a 12-14 year old kid. I don't think his tone was acceptable, I almost said something to the employee but I didn't want to get into an argument. But I will always remember the way he talked to that kid, I just didn't think it was necessary, nor helpful, let alone professional. read more

Really really poor customer service. I came in to return a headset I bought that same day !! I can't believe what the co-manager was saying. He pretty much said I can't return the item when the receipt clearly said all items are full refundable within 15 days ! Honestly wouldn't recommend this game stop to anyone. Just go to the one on foothill they are really nice and helpful !! Thanks a lot jerks ! read more

It's a clean GameStop. Pretty well organized and friendly staff. Their selection is wide but not many of each item. If you can't find it here, the staff will help you find a store that carries if for you. read more

Nice small place, right around the corner from my house where i come to pick up some new games. I mean it's not hotel but it's pretty well-run. Great staff and a friendly manager, no issues in my neck of the woods. See you guys next week for some new games. read more

Came In around 2:30pm 4/2/18 and the guy that helped was really chill. He helped in trading in my PS3 I forgot my charging cord so I ran home then came In 2 hours later. Amanda "helped" or I should say assisted me. Was kinda rude hope she was having a bad day or something but she banged up controller then said it's broken Obviously the way she was treating it. I'll come back another day when she's not at that location read more

I like this place I go here for most of my games but today I just don't understand why when you trade in games that are worth $45 and just because you don't want to put it down on another game I only got $32 back why would they cut a short like that I don't understand read more

They lie to you just to sell you anything. When i called back telling them my situation they told me its not their problem and that i signed the terms of agreement. Dont support this game stop. read more

Me and my wife came to gamestop and I was helped by a girl named Elena that was very patient courteous and helpful

I guess they got new people cuz wen I went, the girl was really helpful in helping me find a game. She took her time explaining about the games I was choosing and if it was really worth getting. I'll probably come back again read more

I was turned away rudely as they closed the door, on the release date of Fifa 16. I understand I was a minute late but that's a heartless decision they made towards a loyal customer and a gamer who works late. I see where the customer stands with this store. Very sad day. I Wish I wouldn't have preordered it with them or have paid partial of it or else I could've gone and bought it elsewhere. read more

Bought a game that did not work. When i took one from the shelf she would not give me the case with it. Terrible Service

I get there to make a purchase, and the staff is all standing around doing nothing, I ask a few questions just to make them stop socializing and actually pay attention to the few customers... Make a purchase of a NEW game... get it home... open the cardboard box my Rocksmith came in... the game is not only in a paper sleeve (opened) but lightly scratched. How do you sell a scratched "new" game in a paper sleeve at new price!? Seriously, that is one of the shadiest deals ever and I buy games on craigslist. read more

Great place to go. I've been going for years and the staff is always been very helpful and knowledgeable concerning games. I've been going long enough now they know what style I play before I even talk to them. Staff always greets me and it is very friendly no matter how busy they are. My favorite gamestop hands down. read more

The customer service in this place is the worst ! I would rather drive further than to come to this place again. I used to love coming here it used to be a great spot to shop but I'm not so sure what changed with the environment. read more

I've seen way better Gamestop locations in the past where they actually care in what you are looking for. The serviced I received was moderate if not less than average. The prices were around the same as all Gamestop locations. I liked that some of the employees actually knew what they were talking about and they explained everything well. However, there were some employees who were less enthusiastic to be there. Looking at other reviews, I can see that this is an ongoing issue. This place does have its pros but it has its cons as well. I would suggest probably driving a little extra just to go to another gamestop. read more