Went to this location TWICE. Both times has been a nightmare to get the help we need. Caucasian/skinny man has discouraged us both times without even looking at our account. He gives false information and doesn't even take the time to check our account and see that what I am saying is true (about trade in and upgrade). He just assumes, and does nothing to help out or at least check our info. I WOULD NOT RECOMMEND THIS STORE TO ANYONE. read more

I brought my parents to this location because my dad had lost his phone and my mom wanted to upgrade hers. I expected to handle all the communication, but to my surprise, the sales rep, Elsy, spoke Spanish and was able to assist them directly. She went above and beyond to help my parents, and I truly appreciated her kindness and professionalism. Everything went smoothly, and now my parents are all set with their new phones. Thank you, Elsy! read more

T-Mobile - Mobile Phones Near Me - Rancho Cucamonga, California

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I usually don't like to visit T-mobile stores unless I absolutely need to. I was prepared to be met with staff who were overwhelming and rude but boy was I proved wrong. Charlotte was an awesome rep that helped my mother and I with all the needs we needed concerning our phones. She told me everything straight to the point with no evident cues on trying to sells us anything else. The service was fast and efficient how phone transactions should be. Huge shoutout to Charlotte again for being helpful, kind, and knowledgeable on phones. Definitely would recommend this location b/c of how we were treated! read more

Customer service & wait time . I just came to this location and there were 2 customers in front of me and 5 associates just walking around socializing with each other . Not a busy store at the moment. Very frustrating & disappointed I can't believe I concerned switching to them. read more

Joey and Nick are the absolute best! They did everything in their power to hep us get a good deal, new phones, and a better phone plan! The best customer service I've ever had. Definitely recommend coming here for all your phone needs. read more

Amanda the manager went far out of her way to help this old lady! I'm still overwhelmed by her kindness. I'm pretty tech savvy, but some things still befuddle me. I've been a T Mobile customer for years and kind and calm people like Amanda are an incredible asset to the company. I hope they appreciate her. And wow!--can she manage! I watched her make sure every person who walked in got signed in and got the help they need. Her calm and very friendly air made sure everyone got taken care of. And it was busy! read more

This review is long overdue but I wanted to make sure I gave this store the recognition it deserves. Milton is heaven sent. Truly a gem to have worked with him. I had been getting the run around over the phone from T-Mobile corporate as well as another location in Fontana and was not getting an answer anywhere. My mother and I went to Victoria Gardens right when the store opened and was kindly greeted by Milton. He was very professional, honest and determined to figure out the difficult situation we were in. My family and I are forever grateful for his patience and understanding since we were dealing with a death in our family at the time of our visit. Thank you so much Milton! read more

Not helpful, rude. Definitely looking at the time to Clock out. When asking questions, seemed annoyed. Very disrespectful. read more

Joey at T-Mobile in Victoria Gardens mall in Rancho Cucamonga gave me great customer service in setting up my new phone. He really did a fantastic job of transferring my contacts from my old phone to my new phone. The phone wasn't cooperating, but he was persistent in trying several different methods until he was successful. I really appreciate his great customer service and highly recommend Joey and the whole team there. Thanks, Tom Smith read more

warning to anybody, anyone's etc wants to switch to tmobile dont ..i had tmobile for 12 years ..tmobile start reaping me off ..my phone bill from $60 to $100 ..their customers used to be have iq ..now their customers service from illetrite to beyond ignorance..no knowledge. shady scandalous no cu customers service experience .. i call this another idiots supposedly was able to care of their scumming wtf anothet no iq... no wonder they got sued..my experience was hell for the 2 years since all employee's are illetrite wtf..never ever go back even if their only cell carrier..zero out of zero screw tmobile read more

Joshua Lopez was so kind and helpful! He communicated well and showed great effort in resolving my problem which made me feel well taken care of, excellent customer service! read more

Retuning a watch that was just to big. Very good service here. I like that they have places to sit while you wait. They are thinking about the customers read more

T-Mobile - I think they must have changed their name. - Mobile Phones Near Me - Rancho Cucamonga, California

Came into this location for a screen protector for my fiancé and a new phone for myself. We have been T-Mobile customers for years. We were helped by 3-4 different people which in itself is ridiculous. Absurd that, that many people helped us and yet it has been a MONTH that we still haven't got our money back. If you're going to have brick & mortar stores that cannot help you...why have them?!?!?! Just shut all your stores down and go completely online 100%. And mind you those were their exact words. All they did was deflect deflect deflect. The problem - We had to order a BRAND NEW phone in store, through online, because they somehow didn't have a new phone in store??? Some BS about the bigger memory phones have to get ordered. They aren't in store. Uhhhhhhh okay. Weird. So we order it. My fiancé is filling it out on their tablets in the store and realizes TMobile has our old address on file. So he changes the address to our new one of course. This is the best part - the worker SEES, physically was watching him, that he did indeed change address. Worker looks it over. Says it is good to go. Orders it. We get charged for phone of course. When he reads back when we should receive it, by way of shipping, he also repeats back our old address. We tell him it is shipping to wrong address. We changed it. We no longer live at that address. He goes yeah! I did see you change it. Hmmmmm. Long story short him and 3 other people spent the next hour trying to correct what their company did. Blaming it all on the company and recent changes they've made. That there is alot now from in the physical stores that they can't do or help with. BLAH BLAH BLAH. Round & round in circles for a hour full of nothing but BS. Tmobile - if everything you do as a company is going to be ran through online and your customer service #s...THEN SHUT YOUR STORES DOWN. They're useless! read more

Went into this location on Wednesday morning looking to upgrade my phone. Found the perfect one for me and during set up ran into an insane issue where my iCloud couldn't verify. No matter what we did we just couldn't figure out what the issue was. A rep from iPhone came in to the store for other reasons and just so happened to walk in as we're trying to figure this issue out. Like an apostle or something, he walked in and i had to shield my eyes from the divine light. He sat with me for another few minutes and still couldn't figure it out, as time went on he did have to leave so he called over my savior Joey as he finished up with another guest. Joey swooped in like a boss and figured it out in no time flat. Dude is legendary, rolled in like a soon to be maxxed main with an inferno cape and solo'd the iCloud verification boss while i sat in the background sipping Sara brews and vibing. Needless to say even though it was a solo he got my my first KC at the iCloud verification boss. Couldn't have done it without him. Joey is the man, if you go to this location be sure to hit him up! read more

I went into the T-Mobile store so frustrated because of an issue with Assurion (insurance) and we were welcomed by Andrew who said no problem we can help which was SUCH a relief (we had been without a device for several days at this point due to Assurion's error). Caleb was the rep that helped us and when I TELL YOU how kind, patient, relatable AND genuine he is - I've never had such great rep engagement as with Caleb! And he's sooo funny! It just made all my frustrations melt away. Thank you Caleb, for taking the time with us - it truly made a difference!!! read more

My boy Jose really helped me out today and knows his stuff pretty well. Thank you for your help and hope this helps you out too. You deserve it sir. read more

This rating isn't for T-mobile itself it's for Kalis P "Mobile Expert" went in to switch over from Verizon the store itself is clean. But like any other SALES EXPERT dude is full of went in to get two new lines after getting home I looked at the T-Mobile app to find out he had added an extra line to my bill saying it was FREE which is a bunch of BS after getting off the phone with T-Mobile they told me that I was being charged and extra $35 for that suppose free line and I was charged a activation fee for all the lines which Mr.Kalis said he would waive that for me. Please be careful when dealing with these people and look over your bills they lie to your face just to make $ and don't get any "FREE" phone cases, phone screens or any other free stuff they offer it's all lies they will add it to your bill eventually. read more

I popped in yesterday morning, already a bit frustrated because they kept giving me the round around for a service I paid for and this girl was nice and tried to take care of me. When the guy with dark hair chimed in, he was really disrespectful and didn't really explain correctly why I couldn't get the service I ask for. I left almost crying how rude he was. He really should have sympathize and redirect me correctly. read more

I went to two Mobil stores to inquire on Internet service. My visit to the store's Victoria Garden was less than what a customer service experience should be; the Second Store On Haven and dealing with Victoria was what you hope for when making a technical purchase of installing Internet. She was patience, helpful, friendly and willing to go the extra mile to help the customer. Go to STORE 154D on Haven they know How to treat a Customer!!! read more

This store has good customer service, everyone is very friendly and attentive, Andrew, the manager makes sure that you leave there happy and solves any problems you have with your service or electronic device. I recommend this store read more

Today November 28th at noon, I walked into this store looking for information on bringing over two lines. I walked past a man holding open the door (no comment from him as I passed by), walked into the middle of the store where I saw 2 more people working at computers. I was the only customer inside. No one said anything to me for a moment until the man from the door came behind me and said "can I help you?" I turned around and there he was looking at his phone, playing a video game and didn't even look up. I said that I was looking for information on bringing over two lines. He looked up and said "are the phones paid off?" Before I could even answer, he looked at his phone and continued to play his game. I said that they were paid off. Again, without looking at me and still playing his game, he asked which carrier I am with, I said Verizon and he started to say something and I just shouted out "NO! You are NOT playing video games, while talking to me!" I walked out! So disgusted with the entire T-Mobile experience so far. read more

My husband and I came to this location (after being made to wait for 30 minutes in another nearby store) and was greeted warmly by Alex which made us feel we came to the right place. There were many customers and we were 3rd on the list but we got called quickly by Martin who attended to all our needs. Being seniors and technologically challenged, we definitely require assistance to set up the new iPhone 15 ProMax. Martin provided us professional, excellent service. He was courteous and polite, and made us feel comfortable right away. He explained to us what to expect with the new device, the accessories needed, and offered all the options too that go with it like a free Apple watch. Thank you Martin for the wonderful service! I would definitely recommend T Mobile Store on Monticello Ave in Victoria Gardens to friends. read more

Adrian is the best employee ever! So nice has helped my mom with us switching our plan and hes helped even over the last couple of days with providing amazing service with helping us with the problems weve had. going out of his way, above and beyond 5 stars. read more

T-Mobil on Haven next to Trader Joe's was great! If you are like most find Customer Service a thing of the past in the Age of never getting a person on the phone, going through all the number pressing on the phone well going to this store is so refreshing! They actually are respectful of the Customer. Victoria was extremely patience and displayed her skill in dealing with the Customer. read more

Absolutely Amazing Service and purchase of iPhone 11!!!!! Thank you Hiltinnie for great professional and personal service!!!! read more

T-Mobile - New iPhone 11 purchased!!!! - Mobile Phones Near Me - Rancho Cucamonga, California

Was told the wait was 1:30 hours and would get a call when they're able to assist with replacing my screen protector. After almost 2 hours later, I got the call from Tyler saying that they're ready for me to come into the store and they will only hold my place within 10 mins. I came to the store and checked in. I waited for 10 mins. Then the lady who checked me in on her iPad told me that Tyler will be assisting me and "he's coming". 10 mins more of waiting, I decided to leave. Needless to say, I had a terrible experience at this store and will not come back. Horrible customer service. read more

I can only give one star for the custom service of this Tmobile store, because they didn't help me with anything, and felt that they didn't want to do anything. They just said that I should call Tmobile, Then what good are you？I did call tmobile afterwards and made a complaint about this store too! read more

I visited this branch last night, it was late, and I had a lot of questions. Gabriel P. helped me out and answered each one of them with exceptional customer service! Plus, I was only going in for a screen protector and a proof of purchase.. came out with a tablet, Powerbeats Pro and Solo Pro headphones Everyone there was so helpful and polite including the manager :) read more

T-Mobile - Mobile Phones Near Me - Rancho Cucamonga, California

Best t-mobile in the entire company, ask for Mark, Dominick, Zack, Wendy, Rebecca, Essence, Karla, Becky, Jono, Angie, James, & Andy .. come in and have a great experience read more

T-Mobile - Mobile Phones Near Me - Rancho Cucamonga, California

I highly recommend this store. They are extremely professional and helpful. Adrian helped my family, he was very patient with us and explained the upgrade process. He helped us upgrade two phones and purchase a few accessories. Overall we had a great experience. read more

The staff...I can't remember all their names...Andrea was friendly and helpful. But together the staff was so warm and accommodating. They worked together collaborating on questions or concerns that I had and that they always answered to my great satisfaction. I was there 10/8/21 around 1 or 2 pm. And I was out so quickly my best friend and I were actually sad it was over so quickly. We enjoyed their customer service their company expertise and overall quality of personal human element missing since the pandemic but the T Mobile team that day with us revived. And it took away the sting that my phone was on back ordered and I had to wait for it. First time I ever bought something without walking out with the something still smiling and satisfied like I had the something thank you read more

Becky was awesome!! Super friendly and knowledgeable. She sold my problem and gave me a good deal on my phone.

Alisha was a excellent help, fantastic customer service and good energy. Thank you ! read more

Joseph helped us today. We got our Daughter a new IPhone and he got us all set up and on our way. Quick, efficient, and kind. I think we've been with T-MOBILE 17 years....and it's service like this... that keeps us as clients! read more

I will be giving a generous 3 stars because of service. However, I felt very uncomfortable in this store because Rebecca was not wearing a mask and she was sniffling. For context, I have an 11 year old brother who has not been giving the opportunity to receive the vaccine! Other customers in the store were not wearing masks but I understand that the mandate has been updated to allow vaxed individuals to not wear their masks. Overall, the service was not the best but not the worse. Safety concerns was my main issue so I hope the employees can improve their overall hygiene to keep customers safe! read more

This location is horrible ...do not go to Jenny or the good for nothing manager Mark...came here on xmas eve...literally had the worst customer service ever...they couldn't pull my account or help me with anything and then that girl Jenny slams down her "tmobile business card" and was extremely rude, then the rude ass manager did nothing to help... horrible and will be complaining to corporate!! read more

T-Mobile - RUDE ASS GIRL!!!!! - Mobile Phones Near Me - Rancho Cucamonga, California

The customer service is subpar. It doesn't seem like they want to do anything, but sell phones. They called customer service with me present and they told me they couldn't help me with a device that was wrongfully added under my name. I left the store and called into customer service myself and they took care of the issue immediately. read more

Terrible service. I waited for an hour to be helped. I was then brushed off, and given the number for Sprint to deal with the problem. As I go out to my car to call Sprint, the number I was given was disconnected. Useless company to deal with. Terrible reception with my phone. All around Terrible! read more

I called T-Mobile today to check how much longer I had to pay on my equipment, hoping I could see some daylight on my monthly bill in the near future. While going over my bill I discovers they have been charging Me 50 dollars a month for home internet that I didn't even know I was being charged for. When it was discovered I was being charged for the last 9 months for the internet I wasn't using they told me they could only give me 3 months credit. Then I spoke to a supervisor who basically told me it was my fault for not reading my bill. They encourage you to go paperless and also encourage you to go direct deposit to save a couple of bucks a month so I did as I'm sure many people do. That means you do not receive a bill and have to go on line to figure it out. This angered me. Instead of accepting the blame for charging me for internet I never had they told me it was my fault for not reading my bill. I trusted T-Mobile to be honest with me and that all charges are legitimate. I accept responsibility for being naive but would like for T-Mobile to accept their responsibility too. I will be leaving T-Mobile after I settle this mess. Check your bills from T-Mobile, they are dishonest and don't like to accept their responsibilities to their customers. read more

Terrible service by Sandra... went in for a SIM card & she had such an attitude. Didn't even want to put it in the phone to confirm it was working properly. I had to ask for her to insert & she slammed my phone down on the counter. I always like to start off w/ a service then give them my business depending on how we are treated. My main reason for the visit was to get my son a new phone + have the new SIM for backup in a drawer at home. But given the service we walked out & ended up at Apple around the corner. Was originally only going to get one phone to replace my sons but the rep at Apple was amazing & we walked out w/ 2 new 15s & a new Apple TV. Didn't need to upgrade mine but again service goes along way & I was happy to give my business to her. Fix this T-Mobile! I am sure I am not the only one. People like Sandra are the reason online sales are sky rocketing & soon retail stores will be a thing of the past. read more