I wrecked my poor Nintendo Switch's card reader a couple of nights ago, and instead of waiting…read moremonths to send it to Nintendo to get a replacement unit, I was able to take it here and get it repaired in a couple of days for the same price. The owner of the shop (I believe their name is Gina going off other reviews?) was very lovely, and instantly understood what needed to be done to get my Switch's game card reader working again. Needless to say, I learned my lesson with regards to handling my console, but I am very thankful to have found such a useful shop that I'm happy to recommend to game enthusiasts who want to keep their hardware working. There's also a pretty impressive selection of software for browsing here!

I had such a great experience! My Nintendo Switch suddenly wouldn't turn on at all, and I was…read moreworried I'd have to replace it. Luckily, I brought it here and they were able to fix it quickly. Gina helped me out and she was incredibly sweet, patient, and knowledgeable. She explained what was going on and made the whole process really easy and stress-free. The repair was done much faster than I expected, and my Switch is working perfectly again. Great customer service and very efficient repairs. I'll definitely be coming back here if I ever need help with my electronics again! Highly recommend.

Honestly it the same problem every time. The manger has to watch his employees as they are working…read moreand while another customer waits. Or he decides to help you but makes you feel like a nuisance because he will leave you waiting to help someone else. This has happen several times now so no it's not just that he was busy. If you go in he's a medium size short guy with glasses. Profiles you and decide who is worth his precious time.

Terrible selection, rude customer service every time, never answer the phones. They got rid of 3…read morenearby Gamestops, so i go to this one whenever i MUST. if i can get the deal elsewhere, i will, because they got rid of all their nice employees. They replaced the nice ones with a disgustingly rude man, then they replace him with an equally curt woman. No idea why all the managers in this Gamestop feel they are superior to all their customers, but they do and it shows. The clearance is always awful, the deals are non-existent, this Gamestop shows more than others why it is a failing business that only survived this long out of sheer dumb luck that wall street bets turned it's stock into a meme and inadvertently saved it.

My Event was at the end of August 2024. Highly recommend this family business…read more Service: Communicative attentiveness, availability was great. The game coaches were excellent and their professionalism, service and cleanliness were top notch. Guests absolutely loved the snow cone machine (8 flavors) and were served by the game truck team. They provided about 8 chairs for exterior gaming. On a hot day, I suggest putting up canopies for the "extras" you may order from them, plus guests (parents) who might want to hang near the truck. GameTruck: The truck/trailer needs at least 3 car lengths of space in front of a residence. Game selection was excellent across all platforms and satisfied 6yo - 14yo players. Cool mood-setting RGB lighting in the interior. Clean and excellent condition physical space and hardware. Mixed feedback from guests about the A/C but my b-day boy said he was perfectly cool. Service Acquisition: Business was conducted 100% over the phone. Told owner that my discovery and background knowledge was via Yelp. As such, service area limitation premiums $$ and travel fees were not referenced nor communicated in the procurement conversation. The business educated me about them after invoice was provided. Please ask for the distances as they differed - at the time - from the website I was told about on payment day (event day).

Rented the gamer truck for my son's 9th bday and it was a hit! It was way bigger than I thought it…read morewould be and so comfy and spacious inside that this comfortably accommodated about a 20 kids room it's room to spare. The inside was nice and cool on a hot day, and the outside had shades that made it easy to play and view the screens too. The set up and service was top notch. Staff was super professional. And cost wise it's about what you'd pay for any bday bash service like Lazer tag, petting zoo, etc. highly recommend!

They are great they are always busy they have good workers ! I buy floor and carpet from them…read moresometimes, I don't have complaints!!!

Amazing work! They were quick with the service and prices are very reasonable. I have recommend to…read moremy family

Super excited to play this game! Anthony, who helped me out at checkout was super nice! :) Thank…read moreyou for your help! :)

This place doesn't have anything. Everything is always sold out. What a waste of time. Just close…read morethe store

I bought a used PS4 a month ago. I personally never buy used electronics because they always seem…read moreto fail or have some defect. However, the cashier convinced me to buy one. When purchasing the used PS4, I asked about the warranty. They told me I had 30 days to return it if anything was wrong with it. When I asked about he warranty on a new PS4, they said the same thing "Sony only offers a 30-day warranty." Now, I know that's not the case since my PS3 had a 1-year warranty when I first bought it. Anyway, I went home and used the PS4 mostly for blurays and a few games here and there. This morning the used PS4 failed to turn on. Blue light came on and then turned off. Tried restoring it and nothing. Luckily, I was one day away for the 30-day warranty. When I went to exchange it they said I couldn't because I only had 7 days to return it (wasn't told that when I bought it) and they could only exchange it for another used one. I told them I had no interest on a used one and wanted a new one instead (I would pay the difference). They said no...I said I'm not taking it back then and I was going to call my credit card company and cancel the charges since I was within the 30 days. The cashier and the manager (I assume since he had to call her over) started taking about what to do. She kept saying I couldn't get a new one because I was over the 30 days. The cashier said no, he's either one day away or is on the 30th day today. I try to tell her I was still within the 30 days, but she ignored me. It wasn't until I walked away and called my credit card company that she changed her mind or something. The cashier (Lee) was great through out the whole thing. Very polite and respectful. He told me that I would need to activate my new PS4, but since my old one died, I would have to call Sony directly. Anyway, great customer service from the cashier. The manager, not so much. The only reason this review is getting 4 stars is because of "Lee." Finally, don't ever buy used electronics from any store. You think you're saving a few bucks, but you're really not.

Best customer ever professional and care about the customer I will come back to the store in the…read morefuture it went beyond to help me my issue because Gamestop nothridge Gamestop Not my staff wanted to help me resolve my issue

My husbands PS5 was getting stuck on a black screen after saying it would restart after "repairing…read moreconsole storage". We went to geeksquad first, which apparently no longer sends out consoles to Sony for repair. And then we went to GameStop, where we were told that they do not do repairs either. But the workers at GameStop highly recommended Videomen. That is how we came to know about this location. I came to Videomen with my husband after calling and explaining the issue that we were having with my husbands ps5 slim. My husbands first impression was very pessimistic, simply because the location looks like it hasn't been updated in years. We went in and met Tai. Tai is the only one working in the store. I believe it is his location. He explained he would try his best to fix the issue, and quoted us a price for the repair. He said if he wasn't able to fix the console, he would only charge $25 for his time, which we found very reasonable. Tai told us to give him a call in hour for a report on his progress. We left and my husband was still very doubtful, saying the store was empty, and outdated. I told my husband that it looked like Tai and the Videomen location had been there for more than 20 years, working to repair electronics. I told him, I put my faith in him much more than a kid working part time in a newer store. After an hour we called again at 5:00pm, well past the store closing time. But Tai answered the phone to let us know that he was still working to solve the issue and would need more time. We understood and agreed to give him another call back in an hour. Tai ended up giving us a call around 6:00pm letting us know the console was up and running perfectly again! He asked if we wanted to pick up tonight or tomorrow. I let Tai know we were about 25 minutes according to GPS and he agreed to wait for us to pick the console up from his store. When we arrived Tai was very communicative. He connected the ps5 for a monitor to show us that the console was up and running smoothly before he explained all he had done to repair the console, and the likely reason it failed to work in the first place. He told us he let the console run for about 45 minutes to make sure the issue didn't arise again. And literally explained everything we needed to know to prevent the issue from ever happening again. Now, My husband is in a much better mood since we have received the working PS5 back from Tai. And we 100% recommend him to anyone and everyone in need of an electronic repair. I definitely recommend calling beforehand to speak to Tai, verifying that he will be in the store. And to communicate the item you need repaired plus the issues you are having with it. It's very rare to see a mom and pop shop still standing, and I am happy I was able to support this gem in my community. We will definitely return for any future repairs our family may need, And will proudly refer Tai at Videomen to anyone looking to repair their gaming console.

AVOID!!! I came in to get my ps2's laser cleaned. It stoped reading compact disc recently and it…read morethe laser needed to be cleaned. First mistake was when he told me that he doesn't give receipts and that he has my name number. He later called and told me me he couldn't get any disc to read after cleaning it (I had just been playing kingdom hearts 2 literally an hour before going to his run down pos shop). He explained I should just get a new ps2 from Amazon and that the laser is completely broken. I tried to play when I came back home just for the ps2 not to work and read any of my games from my library. Dude charged me money just to break my console that I had since 2003. What a joke of a business and terrible customer service. Who gets bothered when a customer ask for a receipt of service. I can see why dude is a quack.

To say that Teo and his Gaming setup were fantastic would be an understatement! My 7 year old was…read morebeyond excited, and he and his friends had an absolute blast for his 7th birthday party. Ultimate players had every video game system out today, and a wide range of games to choose from. Players ages ranged from 5 to 50, and they ALL had a GREAT time. It was a hit, and all the parents took away a business card - they were very, very impressed. If you need entertainment, call Ultimate Players. Note - after the event I saw him doing a thorough cleaning of the entire trailer. Prior to the event we discussed COVID protocols, and I was impressed to see that he took such care to ensure the safety of the next gamers who would be using the systems. I highly recommend Ultimate Players for your next event - you will not be disappointed!

Amazingly fun and all my guests were so impressed! So many screens and all the kids were so…read moreexcited! They were super friendly and the AC was going full blast! Overall it was quite the experience and my son and friends from school were very entertained for the entire time booked. Give them a try for your next event. Ours was my son's graduation and they were accommodating for my last minute notice. So happy I booked with them. You won't be disappointed.