Love the addition of newest Team Member Jamie at this location! I checked in recently just to browse around and Jamie was so awesomely welcoming, attentive, and professionally focused in creating the most peacefully inviting atmosphere possible to encourage me to stay longer and find a lovely nerdy treasure to invest in. I found some super soft and cozy Minnie Mouse Slippers on Sale and within my Hobo Princess budget! Jamie and his Manager Samuel were so fun and interesting to talk to while they rang me up and they both gave me gourmet insights on how to leverage our Networks to build strong, reliable, and business oriented Teams! I appreciate how much quality effort the Game Stop Team Members put into arranging the store to look so lively and fun to spark an abundance of cool gift giving ideas for the upcoming holidays! Thank you Jamie and Samuel for being terrific Brand Ambassadors of the Game Stop experience and building trust and rapport in the most professionally chic anc productive way! read more

Worst GameStop ever. Never answers the phone, bad customer service. Would not recommend going here at all.

Came into this location to pick up a few items and had a great experience with the first employee who helped me figure out a remote and adapter I needed. He was patient, kind, and genuinely helpful. Unfortunately, the checkout experience completely ruined it. The employee ringing me up was extremely forceful about trying to sell me a warranty/membership. Even after repeatedly saying no, he kept hounding me, speaking down to me in a condescending and honestly misogynistic way, including comments like, "I guess I'll just take all your money then if you want to pay full price." It made what should have been a quick checkout incredibly uncomfortable. I almost left everything at the counter and walked out, but completed the purchase because the first employee had been so helpful. Management should really take a look at the behavior of some of their staff because this experience guaranteed I won't be returning to this location. read more

Great selection and prices for last minute Christmas shopping. This location still had items on the shelf. They offer military discounts and player discounts. The manager served us and was full of holiday cheer. It was a pleasure shopping here. read more

GameStop - Store - Videos & Video Game Rental Near Me - Mira Loma, California

BEWARE OF THIS STORE THEY ARE A SCAM !!!! They sell faulty gift cards and Xbox game pass cards !!!! I went into the store 6/1 and purchased a $15 gift card. If they would have known there products they would have instructed me to get the game pass to play online. So, the following day I went and purchased a 3 month game pass and Andrew helped me out. Go home and the card does not work. I call the store numerous times no answers. Finally get Andrew on the phone immediately gets defensive and says to contact Xbox support we just sell Microsoft stuff but they have to give you a secondary code. I contact support and am on a chat with them for two hours all for them to tell me that this was purchased in Canada and further investigation is needed. Haha what the heck this makes zero sense I live in California. Call back again to speak with Javier. He immediately gets defensive as well tells me this whole story about how he does not own Microsoft and how I need to contact them GameStop just sells the cards but Microsoft sometimes has glitchy codes. So, he basically admitted they sell faulty glitchy gift cards and passes. I would not shop here guys !!! Be careful they scammed me and now I have to wait 48-72 hours for a more in-depth investigation. read more

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This place is a joke they don't even answer their phones what's the point of having a service if you can't even get anyone on the line someone needs to check into this place ridiculous read more

I love the items and the selection. But theres one worker who's just horrible. Went in to buy my boyfriend a switch 2 for a surprise. Worker tried selling me on the membership and honestly would have had he not been so condescending and borderline misogynistic. It was a horrible experience but whatever I been going here for years. Came back two weeks later same worker harassed my boyfriend about the membership and warrantee. We no longer shop at this location. read more

Best GameStop ever! Devin the manager is the man and his whole team!!! Andrew at the other location is amazing also! Come down to these gamestops! read more

GameStop - Front - Videos & Video Game Rental Near Me - Mira Loma, California

This place has really gone downhill. Never have I seen an employee not care enough to answer some basic questions, and lose a $270 sale. I don't know her name, and when I called to inquire her name, (Andy or Randy) did not want to give me her name. She has blue hair and was "helping out for the day." So they don't know her name. I was interested in getting a Nintendo Switch for my Daughter. And when I was asking her questions, she would not stop fixing up the stock to come answer my questions, or pull them out of the shelf, so I could see them. Ended up just walking out. There was 1 other customer there, a guy helping him at the counter, and her. She could give 2 sh*ts what I was asking, or even trying to help me. P.S. I'm a business owner, and if my employees treated a customer this way, they would be out of job immediately. Thank you for making me spend money somewhere else, that isn't with your establishment. read more

Traded in my Switch since it was defective and lost all of my Nintendo Switch save files due to a backup issue in the process. Came back to Gamestop the next day in an attempt to recover these files and staff member Paige helped me out (while also juggling other customers on her own). She helped me recover thousands of hours of progress. I would have been crushed if this didn't work out. Would highly recommend this location. Paige was very helpful and friendly. read more

GameStop - Videos & Video Game Rental Near Me - Mira Loma, California

Love this location! The manager, Victoria, is so nice and knowledgeable, especially in Pokémon cards; other staff members are super nice and helpful, too! read more

Up until today, I haven't had any significant issues. Well, today there was racism at the forefront coupled with a negative attitude by the store manager (Alex). I called corporate because I was really offended and inconvenienced by HIS store policy. While talking to corporate I was informed each store has the discretion on how much in gift crds they will sell to the customer. I never had this happen before (Alex). I've been going to the Eastvale Gateway store for years and most of the reps have been professional and very helpful. I allowed Alex to get under my skin and for that I am sorry. I did not use any inappropriate language but my body language did change. I am upset with myself and should be used to the type of treatment he dished my way...difference between used to and accepting which I am not. read more

Came in on a Saturday with two ps4's looking to upgrade to a ps5. Wasn't expecting much from the trade in value since they're so old but my man Nico the sales associate in there was able to to maximize our trade in value with some deals and getting creative with the trade in. Also he was the only one in the store working this early Saturday and man it was busy but he was able to make sure everyone got the help they needed. As someone who works in retail I really appreciate the job and service Nico provided today. read more

Kinda rude tbh, cutting me off mid sentence, not doing what most other gamestops do. Not sure if they are lazy or what

Just want send a to shout out Patrick (I believe that was his name, worked on 10/14). I went to the store in Corona, closest to my home, to exchange a dud Xbox elite 2 controller that I had received 2 days prior. I let her know that I just wanted to exchange the controller and not use the insurance, due to it being a dud. She told me that she had to go through the insurance because there was no way to transfer the insurance to the new controller. And she said she was trained this way. What do you mean? What if I didn't have insurance and I received a dud? She said they would swap it out. Make no sense. She said she couldn't help me. Say less... I called the east ale store where Patrick came in clutch. I told him my situation and he said Ye's there was a way to transfer it. Great! I'm going back to Corona to get my controller. I ended up going back because she kept my ID from earlier and didn't even take the time to call me to let me know. I showed up and the girl was like oh here's your ID. I said cool I'm here to swap my controller out as well. Again she told me she couldn't help me. So I said say less... I called Patrick in Eastvale, he remembered me. I asked him if he would be kind to train the employee in Corona for the swap. Input him on speaker and he assisted the untrained staff to do it. That's customer service for you! Thank you! You guys have an awesome employee. read more

Location in the mall has cheaper controllers you would think white pre owned would be same price at all game stops

First off, store supposed to open at 11 am according to the physical store hours, Yelp shows 10 am and needs to change it to 11 am. The lazy employee named "Lucky" with a ring nose came in late and opened store at 11:30 am, people waiting outside and says he needs 10 minutes, he took 20 minutes instead. I go in and ask if the shipment of these new card boxes came in, he said he has nothing in the back, I go to Buffalo Wild Wings nearby and came back 12:45 pm or so, asked if the shipment came in for these cards and said he's the only there and cannot go to the back to check for the cards and said a lot of boxes are there in the back to open, and to come back after 3 pm when someone else comes in, after stating there was nothing there earlier, while giving a nasty attitude being so rude about it. Not sure why GameStop hires lazy people like this guy, he needs to be FIRED ASAP or this GameStop will be closing down, he doesn't care about his job! Find people who will appreciate having a job! read more

These mf's over in Eastvale, CA GameStop on Limonite are first class morons. I normally use my iphone to buy things, we all do. I don't have the physical card with me at all times. I walk in to buy the Sony PS 5 Pro for my Birthday and while I'm trying to get the process done my pin number was not working, but while I was doing this, the female behind the cash register was asking why was I buying it and trying to talk me out of the sale saying "I don't know why people buy the Pro, it's not worth it. Every time someone buy one, I'm like why!" as if we just stupid customers. So anywho, my pin doesn't work, so I walk outside to fix it; walked back in to run it again and her co-worker dude all of a sudden doesn't like my looks and made up some bogus policy about their 'requirement of a physical card when selling consoles blah blah blah' ...denied selling me the console...Who turns down $750?... where they do that at? What a-holes these two were. Why she didn't spit that policy to me when she was accepting to use my iphone the first time? I won't be patronizing there ever again. read more

I ordered my game online for in store pick up, on Black Friday, today. I understand that this day is the "busiest" day of the year. I once worked retail. However, my experience was terrible with one single associate during the pick up process. I would love to give this rating a 1 star based on that alone, however I shop here often and I've never had a bad experience, until today. She was a short haired blond girl, I believe she wore glasses. She stared at me without verbal cues that she was ready to assist me at the register, which was WEIRD. She also stared at me and paused after I told her why I was there, again WEIRD. Once she helped me, I asked for a bag and she said she didn't have any.... So I had to buy a 1.50 bag that I will never use after today. Instead of assisting me, she then began to talk to another employee to complain about her aunt calling her on Black Friday. There was also a mix up at the register with the pin pad. She was very impatient and just not equipped to be working and providing customer service on this day, in my opinion. I will take my business to a different location going forward. My husband and I work hard for our earnings, and although money is meant to be spent, I'd rather spend it with a company that provides a good experience as well. I will note that I had my 3 year old with me, with a smile on my face during the entire interaction. My kid learns by modeling and I had to remind my daughter who has better social skills than the associate, that her behavior is not how people should behave. Also. My game was pre-owned and I paid for a new game. There were smudges on the disc. It also wasn't sealed. read more

I was in the store a couple of weeks ago in regards of my son's ps4 Scuf Vantage 2 controller I purchased it about a year ago it's not working properly so the guy at counter I can't remember his name but he had red colored hair said he would call me back it's more than 2 weeks I've been calling everyday and no1 answers the phone so I need to know what's going to happen this was the only I could think of getting ahold of you guys read more

GameStop - The controller - Videos & Video Game Rental Near Me - Mira Loma, California

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Always have the things needed in stock. The employees are very nice especially Mikey always takes care of us and always very friendly. Out of all the gamestops I go to this one. Highly recommended and thanks for always helping us and treating well. With 10 grandkids we go there often especially with my son in law and son playing games. read more

If they answered their phone I might actually buy something from them. I called multiple times and was disconnected after a short message on how busy they were assisting customers. It would have taken them 2 seconds to answer my question. read more

Nice workers, very helpful. Got me sorted out very quick. Clean and hassle free experience

Had a great experience at GameStop today. Thanks Alex! She was super helpful and was great at explaining all of the specials and deals that were going on today. Really appreciated her positive attitude! read more

Kevin and Chris are the men! Awesome service and will always work with you and your trades. Grateful for the friendly service every time I come here. Only thing I dislike about this store is it's a smaller one! Can't fault the staff for the space but they work well with it and the store is usually well organized. Tomorrow is a prestige day, March 17th, which means better deals on everything. Hope this review helps you! read more

Came here to cancel my call of duty preorder due to me having to sell my PS4 . As soon as I told the cashier about my cancel order he we was extremely rude, like I get it most (retail stores) hate returns but no need to be rude about it smh. read more

Came in today to return a game and do buybacks. Overall it was a super convoluted process because of problems on my end, and in the hands of any sales associate it could've been a mess. However, Matt was super helpful in getting the transaction done. Super patient and took the time to answer questions and even recommend another store for the items GameStop couldn't buy back. Top tier service; whatever the store is paying Matt, he's not making enough. read more

Tried return a new switch lite that a branch manager from another location opened and they refused to take it back. I asked him to call the Montclair store to confirm and the store manager just kept saying "no, no , no this is our policy. What a waste of my time. read more

So I ended up buying a PlayStation 5 bundle because that's the only way you can buy a ps5 these days. Paid over $870.00 for it which is a lot for me but like everyone else I didn't see myself getting a ps5 any other way. Thought everything was ok had the receipt and everything so I was happy because I finally got one. Took me a while to connect my ps5 because was in the process of moving and did not want to hook it up to my new 77 inch tv and have to disconnect it again. Long story short ps5 was bought in Jan. Was not able to finally hook it up til a few months later, come, to find out the codes that came with the bundle pack are not the right according to Sony the codes are incorrect. The gift card 0f $100 that was included with the bundle from GameStop is wrong, the Ps network $59.99 for the year membership is incorrect. Had to call Sony about the codes and was told all are incorrect. All in all I ended up losing approximately about $240.00 on this purchase. Take it from me don't buy a ps5 bundle pack from GameStop they won't return your money or give you the correct codes even after you call their customer service and explain to them OVER AND OVER the money I'm out is $14.99 game informer $100.00 PlayStation network $59.99 PlayStation place $75.00 GameStop gift card $25.00 PlayStation network SAVE YOUR MONEY GO ELSEWHERE STAY AWAY read more

Went in with my partner to do A LOT of game buybacks. Unfortunately, while we were in the middle of the buybacks, GameStop rush hour (which I didn't know had existed) started. Matt handled it like a PRO though. They were able to keep calm and get us in and out of there fast, while still tending to the needs of other customers. Go Matt! They're the only reason why I'm giving 5 stars. read more

I'm nine years old and my grandma brought me to this GameStop. Francisco was the nicest salesman that I have met. He was very consistent with suggestions regarding how to save money. He told me about game points and that's how I paid only half of what I thought I was going to pay. Francisco also told me about what new games were coming and a little bit about the concepts of the games. Francisco seems very serene with kids. read more

So today i come in with final fantasy xv deluxe new right game and everything its worth 89.99 right now im expecting 30 maybe 35 dollars no freakin 3 are you serious ive had some low ballers but they said like 60 or 50 witch in my case is okay but 3 man i could not believe that Ive been trying to sell it but no buyers hopefully soon though other wise they just lost a long time customer who has spent over 4000 thousand dollars there on prwvious occasions read more

Negative stars if rating permitted. Bought a Nintendo Switch OLED bundle from gamestop.com as gift for kids but they already got it as a Xmas gift from their uncle. Item is unopened and unused. What a nightmare and still have not heard from Game Stop customer service after initiating a return via phone and numerous follow up calls each time being told it is in process. It has been 4 weeks. Initially tried to return it to Game Stop Eastvale location (which their return website online says is possible), but was told refund would only be in the form of gift card not to original Paypal. Wonder if this is legal because I do not think any of the big retailers do this. Game Stop has lost a customer for life with this type of horrendous customer service. read more

This is my son's ultimate favorite store. The customer service is great and they're always willing to help.

I love this GameStop the people who work there there are always fun to talk to and so nice plus they have pretty cheap prices.

Manager here is really cool. And the workers are nice. I got my pre order funko pop. The worker dropped it. Then offered me 30% off damaged box. I found another one on the shelf. And they still have me the 30% off. So I'm a happy customer read more

Today was my first experience picking up a pre-ordered game. Even though I was late and they had closed the store, Tanner was kind enough to open the door and give me my pre-purchased game. And he did all this with a smile that makes the customer feel appreciated. Will definitely continue buying our games at this location. Great customer service!!! read more

Awesome service been coming here since they open. They even help me shop for my kiddos when I had four little ones under 3. Very Patient and very helpful. Always there to help and recommend first hand games. Ask for Mike he's the best and will find out anything you need in anything. There is also Gavin. I work with kids as well so they help me fill my treasure chest with popular items that are in at the time. They even call me to let me know about awesome sales. Best customer service ever. read more

I came here because I wanted to buy a year membership for the PS4 and some games. They had a 4 for $20 sale for pre owned games that were listed $10 and under. I picked everything out and when I went to pay they said I couldn't get the deal because one of the games ran as $16 instead of $9.99 even though it said $9.99 on the game that I picked up. Long story short they wouldn't honor their pricing that was on their box. This trip was a waste of time and I'll definitely be going to another location. They sure missed out my money!! read more

Preordered the Xbox Series X and got it on release day! Excellent service. Love you Gamestop for saving me the wait.