Cool place.. I was debating on more games and the guys that was working each time shared information to help. but not really there yet on games. I updated my rating for my reason of being there. As I said the 2 guys that was workingthem days I was there. read more

Lots of turnover at this location. New staff constantly argues with customers, in the past this newer guy got into an argument with customers then came to me while i was browsing and asked if he did anything wrong. Weird behavior. Today, i had an issue with this particular guy. This location does not price match online, which sucks - whatever. Making the customer submit an online order then wait 30 minutes to get the product at the price advertised online is a profoundly stupid policy. Any other company would use common sense and just match it to not waste the customers and the employees time. I returned after placing my order, and he knew exactly who i was. He went and grabbed my order without me saying anything, and said "order number?" I dont have reception in that building, and asked if phone number was good. He says "i said order number", Whatever, another waste of time i guess. Eventually, it loaded, i gave it to him, and i told him that this whole thing was an awful experience, that nobody benefited from this, and it clearly him mad. He responded with "what, you dont know how to follow rules and regulations?" And things escalated from there. Buddy, this is a gamestop. There aren't regulations, this isn't rocket science. We exchanged unkind words, i told him that the only thing that was accomplished today was wasting everybody's time, aggravating a customer, and making sure that i will never return to this location. At this location, you can expect to be argued with, insulted, have your time wasted, and deal with staff without any sort of critical thought process. Grown men that speak and behave like high schoolers. I have worked in customer experience my entire life. Taking care of the patrons of a company is paramount. Not being abrasive and insulting when you represent the company is the bare minimum. Bodachs games, half price books, dorkys games, retro game rescue, trade n games - each of these are companies more deserving of your business. read more

The people in the store are nice enough, but don't bother reserving anything here. I've reserved two items and never received a call on either and therefore the item was sold to someone else. read more

If you don't have something in stock take it off your website as in stock. Worker wasn't helpful at all. Overpriced everything. I wish I could leave a zero star review. read more

from reading the reviews I can tell you that everything is a lie, great customer service, everything is organized and clean, lots of games and figurine/toys. Great place overall comparing to other gamestops in the area read more

I have been going to this location exclusively for several years now. The staff is always friendly and knows there stuff. The past few times I have stopped in including tonight I have been waited on by Wayne. Wayne is by far the best associate I have ever dealt with at a game store. No matter waht the game he knows something about it and is candid. He will converse with you on games and gaming while ringing up and makes it for a great experience. I really wish all game stops were this good, but alas there is only one Wayne. read more

GameStop - Video Game Stores Near Me - Saint Louis, Missouri

I am going to second Mick B.'s review. I love this location of gamestop. It might not be in Ladue or Clayton or whatever, but damn, the staff are always super nice and friendly here. But the real reason I like them so much? I was planning to buy a very specific game set (limited edition JRPG with a bonus artbook and all that fun stuff) and I literally scoured the internet for the cheapest price and wasn't finding much deviation. Both Amazon AND eBay let me down hardcore. I was bummed. After losing another auction I decided "ahh what the hell, I will try calling up this Gamestop" as it was the closest to our then-apartment. I was literally shocked when I found out the price. About $20 cheaper on sale. DAMN. I used their online holding system to hold it. Had a little difficulty using that, but when I got there, the guy had it on hold for me. He even pulled two other versions (sequel and prequel) for me in case I wanted to try those (they were on sale too!) I almost bought all three for $100 but decided not to. Figured I'd try the one I wanted first to see if I liked it. Ended up only sort of liking it, but it was worth the price. Was really surprised by how organized and clean the shop was and the friendly guys working the counter. I almost always have a subpar experience at Game Stop but this one did not disappoint. It's kind of a drive to come back to this location so not sure how soon I will return, but at least I know of one good one in town! read more

The most frustrating 20 minutes I've ever had. All I asked was for artwork and manuals for the games and I got generic replacements and I had to request them to swap them out. I really should not have had to. Good luck! read more

I am a big gamer, and with that comes the task of having to buy games. one of the best places to get games is Gamestop, and this location is one of the best ones out there. Each time I have entered this location, I have left fully satisfied as far as my gaming purchase went.The staff is very knowledgeable with their merchandise, and about the gaming industry as well. I have never left this location empty handed, and it seems as though every time I have set my goals on purchasing a game, the specific game I am always looking for, is always in stock and that is a plus in my book. I have had nothing but problems at other locations near this one, and always end up back at this one if anything for the customer service alone. do yourself a favor, come to this location for all your gaming needs, you wont' be sorry you id.. read more

Everything bought used here is broken. Literally everything. And when you bring it back it's "you have to pay an up charge" on whole consoles. Total rip off. Terrible customer service. read more

Honestly, a horrible experience. I put a game on hold online, get a confirmation, and after having driven 20 Minutes to get there, I'm told they already sold the game. When I get out to the car, I get a new email saying "Oops, sorry. Wasn't able to reserve". I normally go to an awesome Gamestop over at the Galleria Mall. The only reason I made the extra drive is because it showed online that the game I wanted was on hold and not available at my normal Gamestop. Teaches me to even consider going to another Gamestop. Avoid this store at all costs. When they make a mistake, they shrug their shoulders and say oh well. If I could give less than 1 star, inwoul read more

I went in to have the GameStop check my power cord for my xbox one and when I went in there a guy named Bill who I believe is a manager with a complete attitude asked what can he do for me and I asked to check the power cord so I know whether or not it is the problem and he snapped back with how "they didn't have an extra power cord to check" however with a call after I left explaining the situation he went all apologetic and said If I could return he would check it for me. This is the worst customer service I have received at a GameStop and I have been a avid customer for over 15 years. I would not advise going to this location whatsoever. I will see to it that I find another location that has better customer service. read more

If you want good customer service and it to be an experience and not just a visit, avoid this location. I went in and, I understand there were 2 people, but one was checking someone out and the other was holding a baby. Wasn't sure the baby was hers but when asked of she worked there, she got really sarcastic and rude. Then when we asked if we could be helped since we had standing there awhile, she stated that only one register was open. When the guy came to check us out, he used the other register so....maybe I'm confused but, he did kinda use 2 register. Then when we asked about the event going on the ga on the floor was uninformed. Didn't know anything about anything, maybe he was new, either way, it wasn't his fault. Maybe they need informed people or those who are passionate -_- read more

Worst game stop ever! The manager left an untrained employee by himself that didn't know how how to trade in anything or work the register. Don't come unless you want your time wasted read more

This is my favorite gamestop. People are super helpful I have only had a problem with one employee, and that was like two years ago. Now every time he talks to me he is super helpful. This is really one of the only places I get games. read more

Worst GameStop visit EVER!!! Didn't catch the GameStop employees name but I have never been talked down to as bad as I did today! Asked a simple question and got nothing but interrupted and talked down too, treated like a child! Not to mention them talking trash about other customers OPENLY! I was so surprised and offended I had to write a review! What a condescending ASS! Don't spend your money here!!! read more

If you care about customer service at all do not visit this location. Drive the extra couple miles and go to Mapplewood where they actually take care of their customers. read more

They didn't have what I needed, but they were helpful and answered my questions without wasting my time. I have shopped there before, and will do it again. read more