5/5 Stars - 10/10 Experience I want to take a moment to recognize someone who truly represents what brick-and-mortar retail is supposed to be about. Back in January 2026, I walked into the GameStop in Escondido with a broken Xbox One. I had already visited local repair shops and was quoted a few hundred dollars to fix it. At that point, I started thinking it might make more sense to explore refurbished options instead of sinking that kind of money into an older console. That's when I met Jeff. From the moment I walked in, Jeff was professional, welcoming, and extremely knowledgeable. I had been out of the gaming world for about six years, so I wasn't even sure what questions I should be asking. Jeff walked me through everything. He explained the differences between my standard Xbox One and the Xbox One X Scorpio Edition in a way that was clear, detailed, and easy to understand. Because of his guidance, I confidently chose the Scorpio Edition--and after playing it, the performance difference was night and day. Right before we finalized the purchase, I asked him one more question: "Will Grand Theft Auto 6 work on this system?" He was honest. He said no--and explained I would need the newer Xbox Series X for that level of compatibility. He checked inventory and told me he had two in stock, including one brand new unit. For about $100 more, I could experience opening a brand-new, top-tier console. We completed the transaction, and we actually opened the sealed Xbox Series X together. That moment meant more than I expected. It was a genuine, memorable retail experience. Jeff didn't just sell me a product--he made the experience special. We talked gaming, technology, and the direction of the industry. I walked out sharper and more informed than when I walked in. Shortly after, I learned the Escondido location was closing. I assumed I'd never see Jeff again. Fast forward one month--I walked into the Carmel Mountain GameStop to pick up some Nintendo Switch games and a classic Atari 300-game console. And there he was. Jeff. My face lit up immediately. Knowing that someone with that level of expertise and integrity was there made me feel confident about every purchase I was making. I've owned multiple businesses myself, and I can confidently say Jeff is the exact type of employee every company should fight to keep. He goes above and beyond. He's bright, honest, passionate, and truly cares about helping customers make the right decisions--not just making a sale. Yes, technically you can research gaming information online. But Jeff saved me hours of digging through forums and conflicting opinions. More importantly, he helped me ask the right questions--something you can't always get from Google. Over the last couple of months, I've spent a few thousand dollars in GameStop stores. The reason I continue to walk into physical locations instead of buying online is because of employees like Jeff. GameStop corporate leadership--if you're reading this--you have something rare here. In a world that's going increasingly digital, people like Jeff are what make physical stores valuable. Protect and retain talent like this. Jeff, thank you for the time, the knowledge, and the experience. Every time I visit the Carmel Mountain location, you'll be the first person I look for. 10/10 experience. 5 out of 5 stars. read more

GameStop - Xbox series X 1tb - Videos & Video Game Rental Near Me - San Diego, California

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I don't know who hired this man, but whoever did deserves a pat on the back. This gentleman by the name of Jeff was amazing. He was professional and courteous. I had an issue that he was able to help me out with. I've had issues in the past with other GameStop locations customer service that made me think twice about shopping there. His great customer service and expertise has changed my mind completely. Thank you, Jeff! GameStop now has a forever customer! read more

I showed up to this location honestly a little frustrated with my online experience with GameStop, Emilie however really made a positive impression, great customer service. She handled multiple customers, while also dealing with POS issues. She was very personable and while I don't think I'll use the online store, I'd happily return to this store for next purchase. read more

Poor customer service, guy at the counter refused to allow me and my 4 year old daughter the ability to each get one Pokemon Alakazam and Paldea tin drop item and claimed "one per household" than proceeded to bash and make fun of us after we left not knowing we had friends still in the store. If you're that type of person, the hobby doesn't want you. read more

Customer service nightmare. Went to stand in line for a Switch II (graduation gift for my son) after calling to verify that they'd give out numbers for extra (non-preordered units). Got a number, was told confidently that I could cone back later to pay. After 3 trips there, standing in line, despite being told that there would be no problem, when I finally went to pay, I was told there were no more units. No apology for my wasted time (about 2 hrs in total, not including gas for 2 extra trips there). Do not give these indifferent clowns your business. read more

I have had very good success at this location. They are very helpful. I have not had the same luck at the Mira Mesa store, They don't wanna help me ever out, but Carmel Mountain does. They go above and beyond to help me out, which is very appreciated. I'm a happy customer there. Whenever I need to go buy video games I go to the Carmel Mountain store. Go check it out. In particular, Juan was amazing today. He will take good care of you. I wish the Mira Mesa manager would take a look at this comment because they never do anything to go out of their way to help me out. Very frustrated with that location. read more

Poor customer service. New tcg came into the store and was in inventory. But clerk said that they hold back inventory for employees only.

BEWARE!!! DO NOT RECOMMEND !!! GameStop is trying to get into grading cards and this location is not helping. I turned 5 cards in to be graded DECEMBER 2nd and still haven't received them back. I turned in 8 cards through another service on December 8th and got them back within 4 weeks! How is that possible ? Now the manager Juan has no answers , he give me the GameStop customer care line , which I called a week ago and still haven't gotten a call back. Juan says he's not responsible since he's just a middle man for sending and receiving and that I need to get in contact with their customer care line that doesn't return calls.. is this how game stop is doing card grading ???!?!? Horrible.. Meanwhile one of Juan's employees took the time to email their district manager with my issue and others she said with the same issue. Still no response. Kudos to that employee. Shout out MARKET 2 MINT for your grading expertise, ease of your tracking system and you actually return cards to the customer. read more

They never answer their phone and they seem annoyed when they have to help you in the store, this place sucks, even the people who work in the "physical" media industry do NOTHING to prolong it! read more

Still the best GameStop in San Diego! Shout to Emily and Mark for always taking care of me and a big shout to Juan the manager for going above and beyond. Love this place. read more

Horrible customer service is the reason Gamestop is failing. I've had issues with GS's "new game" definition previously (an opened but unplayed cartridge or disc is NOT NEW so don't try to sell it to anyone at full price!). Now, I have to get hassled with a legitimate return (a new, unopened switch game with receipt within 30 days) where the guy tried to tell me I might not be able to return this still-sealed new game because "well I think the return policy may have changed" and then proceeded to look for this so-called "new" store policy for several minutes. ARE YOU SERIOUS??? Even the manager was there beside him and she didn't even correct him or inform him (yes that short blonde with glasses girl who had a bad review here in Yelp). Hassle-free returns are NON-EXISTENT here, as are brains and courtesy. This store in particular has been the worst offender of all the Gamestops in town and I will absolutely not be shopping at this or any GameStop from now on. read more

Donte should be the face of GameStop greatest customer service ever went above and beyond to help a father and son bound thank you bro

Lack of customer service. Someone waiting at the register while the two employees carry on a conversation about their hours and things they need to do in the store. Improve customer service was not mentioned but should be their top priority. When we asked about a product we just received a finger point in the general direction no offer to help with any questions or anything more. They continued their conversation about the store and meetings rather than ever assisting anyone. read more

I called ahead to check if they had what I needed in stock and Emily was super helpful and provided fantastic customer service. Once I arrived she was incredibly knowledgeable informative! Thanks Emily! read more

During these pandemic times I greatly value retailers who provide me options when it comes to ordering and receiving merchandise. Most of the time I will opt for home delivery, but I will pickup in store to avoid delivery fees. During the Thanksgiving weekend, I placed an order for a video game and opted to pick it up at my local GameStop. A few days later I received an email letting me know it was ready for pickup. I checked the store hours off Yelp and visited the store about 30mins after it opened on a Sunday. I walked up to the plexiglass-shielded counter and gave my name for pickup. I also quickly flashed my drivers' license for identity verification and received my order within about 2mins. So I got a good deal on a video game gift and managed to have minimal contact in the process. Very convenient. Zero complaints! read more

After selling back an old Xbox to GameStop I decided to become a Pro member here because of the signup bonus and monthly $5 off gift certificate that basically pays for the membership within a few months. Since doing so, I have been coming to GameStop about once a month to make use of it or just pickup a $5 item for free! The employees here are always friendly and help you find what you need. I've been to other GameStop stores in the area and some of the people working there are not as interested in helping you out. These guys are nice and helpful. It's easy to use your membership and preorder items. The prices are competitive and preowned game selection is fair. ----TL;DR---- Pros: friendly service, reasonable prices, buyback of old consoles, good hours Cons: limited selection of preowned games but this varies by location Bottom line: come here for any video game needs, they will help you out read more

just bought a t-150 ps4 racing sim teering wheel, box looked open but had a sticker on it that said it was "brand new" and never opened before, and i questioned the worker multiple times and he re assured me that it was new, when i opened the box and the wrapper i saw i was given a cracked and broken sim wheel that i just spent almost $200 on that i had saved up my money for but its broken. and i know its not connection issues because the buttons work and the pedals work but the steering does not. The gear for the steering wheel must be broken from being used and dropped. And a lot of the body looks warped like it's coming apart from not being able to sit together correctly.they better give me my money back. This deserves no stars. read more

GameStop - Sim wheel - Videos & Video Game Rental Near Me - San Diego, California

I live in poway. I go to this GameStop often to just look around and o buy all my games here. People are always kind and courteous to me. Ironically, I think I was present for the review that Jonathan wrote below. And I remember him being an @$$. I even apologized to the worker for him. It happens all too often. Don't be the reason someone goes home and complains to their loved one over. People HAVE to do their jobs. No need to be rude. read more

Don't honor deals/offers on signs posted throughout store. If offer no longer available then remove the signs. Feels like bait and switch.

An employee on 03/19/22 was very passive aggressive and even attempted to gaslight me. I called on the phone and asked if a black ps4 controller was in stock. He said no only red, blue, and purple. I tell him I will come in and we hang up. I come in and say hey I am the one who called and he said okay then came back with a blue controller. I asked if I could get the red. Here's the gaslight, he said I asked for a blue one on the phone and I see a purple one in his hand. I was considering getting the purple then he tries to make me look like an idiot and said first you said blue (I did not), then red, then purple, which one is it?? all the sudden he looks at the controllers and says there's actually a black on preowned and a red preowned. I tell him I want the black preowned. So he gets the controller. I get to the counter and he tries to get me a powerup membership I say no midspeech, which I realize was a little harsh and I feel bad, but I already knew what he was going to say and I knew I didn't want the membership. He says that I could have saved 15% if I hadn't interrupted him, which was very passive aggressive. read more

My buddy and I went in, a worker said my buddy needs a mask so my friend is not confrontational so he asked, "Hey, do you have a mask?" And we both could sense he didn't want to give my friend a mask, even though we both are vaccinated. I asked a simple question, and the worker said, "I don't have time to answer but it is a good game..." we were the ONLY two in the store and the worker was on his phone so do your job! We were respectful. The gentleman with the beard is cool, no disrespect to his but the heavier set gentleman with curly long hair, not a fan. read more

Open at 12 but close down from 3-4 for lunch...Unless you live down the street, I would call before you drive here

Pre-ordered a pop and I got it with damaged box. Last time I'm coming here, do better gamestop!

This place is awesomeness! Staff has always been pretty friendly every time we've gone, in and out with what you need!

I had some issues with my Switch right before a 3 week long trip to Europe and I came in like 2 days before we were leaving. I could not for the life of me figure out what was wrong with my Switch, but Mark C came in so clutch for me. He was absolutely amazing and made it so easy for me to pick up a new Switch and some games before my trip so that I wasn't bored out of my mind on the 10+ hour flight. Thank you so much Mark you were absolutely amazing. Whoever is the head manager at the Carmel Mountain location, please give him a raise or some sort of bonus. He absolutely deserves it. 5 stars all around! read more

The short blonde girl with glasses that "helped" me on 6/30/23 had HORRIBLE customer service and is the reason why I will not be a returning customer. She is passive aggressive, rude and unprofessional. She desperately needs training. read more

My family and I walked in originally looking for something that they were out of stock on, but even though we left empty handed- the girl working was extremely nice and informative! I think her name was Ally. She was even nice enough to give my 5 yo daughter 3 Pokémon promo cards. We will definitely be coming back with all her recommendations in mind! read more

I've been going to this GameStop for awhile, and I've never had any issues. They recently remodeled the inside of their store, and it looks a lot nicer and feels less congested. A few days ago I pre-ordered Fire Emblem: Three Houses for the Switch and went in last night to pick it up. They had one employee on the clock taking care of two decently sized lines--one for Fire Emblem and the other for everything else. Noah did a great job handling both lines, staying courteous, and keeping a smile on his face. All the other employees I've interacted with at this store have been awesome. read more

Great selection of games, but one of the worst Gamestop stores I have ever been to. Customer service is a foreign concept. While waiting in line, the clerk spent close to 20 minutes discussing a new game coming out, but was not helpful when I asked questions about games for younger girls. I get the impression they aren't fond of female gamers either. I no longer go here, I drive to the Gamestop at the mall. The knowledgeable staff makes up for the smaller selection of games. And they always take the time to answer my questions. read more

**update** I spoke with the district manager for this location and he was very professional, understood me every step of the way. Offered me a discount upon check out on my next GameStop visit. I'm glad that I got to speak with him about this issue that's been going on, so hopefully he can fix some things around this particular location. read more

Best place for hard to find games, consoles, and collectibles. Customer service is unbeatable.

Probably the only decent thing here is their used games and clearance items. Lady behind the counter was rude and really not paying attention. Just spouts off some speech about joining a club and no refunds. Then at the last second says oops this is our last game but it was never touched or played even though it didn't come in original box. If you all want to compete with the big chains you really need to improve customer service and focus less on making money. read more

I never do bad reviews, cause let's face it the worlds already filled with enough negativity. But this particular GameStop is always Ill prepared at a new games launch. Example horizon one of the biggest releases of the year and you sell out first day? Seriously? That's fine I'll just go to Best Buy up the street but jeeese. Always pushing pre orders and warranty's. Not everyone, but a lot of the workers are rude and give snide attitude and comments. They push masks wayyy to hard. I've seen them twice while browsing push customers out and away and sit and argue with people about it when they could simply provide cheap masks if it was that big a deal. That place is the size of a shoe box if I was worried about rona I wouldn't even step inside. And also this personally irritates me but, they keep a lot of their inventory of used games stacked sideways at the bottoms of shelves. if I wanted to crouch down on my knees and crank my neck I woulda stayed home with my wife lol y'all might wanna put those on the top shelves stacked horizontal. Just sayin ‍ that's my two cents. No one asked for it but there it is. Over all just do better, it's customer service and a business. Your driving business away. read more

The only amazing thing about this place is how it makes being a customer a totally abysmal experience. The average retail customer experience goes like this: 1. Enter store 2. Find desired product 3. Take product register 4. Wait for an open register 5. Pay for product 6. Leave. There. Done. If that is all, then the experience has been a success. So how come this place is incapable of making even one shopping trip just be totally normal? I have had employees argue with me over buying something new instead of used. Been laughed at for asking if something is in stock. I have been scolded like a child for not pre-ordering a game they new and on stock! I have constantly given this place second, third, umpteenth chances over 15 years and every time I go in there I always leave regretting it. read more

When I need any games or accessories I go to this store and buy. I usually run into Don and he's always full of energy and knowledge. I have never experienced any problems with Don and have been very satisfied with the service. However, the reason why I ranked this store a 1 star has more to do with two employees that didn't just drop the ball from a customer service perspective they also lied when they could have just admitted that they don't know how to help and to come back next day and speak to Don. - On 08/21/15, I drove about 25 minutes from where I live to get to this store. As you can tell, this is my favorite store and I purchase here. A few months back I pre ordered Black Ops III and overtime I lost the receipt. I didn't get a chance to submit the beta. So I stop by the store to speak to one of the employees regarding the situation. 1st employee that I ran into told me that when you lose your beta game stop cannot help. She stated that I have to call activision to get a new beta code. I almost believed her until I asked her how long have you been working here and she mentioned that she's been working at the store on and off. So I decided to google some stuff and found out that activision said we need to go back to the retailer from where we purchased. I showed the employee the facts and she responded with that's weird I wouldn't know how to do it. She indicated there is another employee that's in the back but didn't bother to ask. She stood there staring at me saying I don't know how to help you. And that she doesn't know if she is allowed to do anything to give me beta. I told her maybe you should cancel my order and reorder it so that I could get the beta code. She said she's not sure if she can do that. The phone rang and a customer asked her a question to which she said let me check. She put the phone on hold and walked to the back of the store and entered the room... And pulled out another girl that works there named Chelsea. I was appalled at the fact that she couldn't even answer my question and did not even think once to ask this other employee for help and yet a phone call convinced her that since she doesn't know the answer she should get help from Chelsea. Anyways, I told Chelsea my issue and how GameStop should be able to help. Chelsea said "oh the beta is no longer any good for Xbox 1 because activision stated that they will not issue any beta for xbox1". I asked her are you sure about that? She said she's positive and the other girl was in agreement. I told her I drove from Escondido and I would be very disappointed if I find out that wasn't true. She said she heard many of her clients confirm that activision won't do any beta for Xbox1. Since she made that comment. I took it as is and left. When I got home I contacted activision through Twitter and community form. I got an answer the next morning in which they wrote that it wasn't true. Now I'm livid and upset at the fact that I had to deal with this situation and left a bad impression of GameStop. The next morning I went back to gamestop and notice Don was there. I was going In to cancel my preorder and cancel my membership. I told Don what happened and he said that he never heard of such a thing and that all he needs to do is cancel my order and do it again. It was very easy, fast, and simple. However, I am just so angry about being lied to I am still thinking about the terrible service at this store. As for Don, he is a great guy but he needs to learn to empathize with clients especially when they've been misled and misinformed. I didn't mind but I know if Don was someone else and they didn't empathize with my situation and apologized for the lack of information I would have left. Gamestop Please teach your employees to not lie or misinform clients when you don't know the answer. Just state that you don't know and let your clients know that if they come back tomorrow there is a well experienced employee who could service their needs. Chelsea, don't believe everything people tell you. That's how rumors spread and that's how you lose credibility. You are a great person but if you don't do your own research people will never trust you nor believe anything you say. New employee - it's okay to not know everything but please ask others around you for help. Don't just stand there and smile. If your colleagues can't help than leave it to management. I will never go to this store again. I'm going to take my membership to best buy from this point on. The only valuable person at this store that I've ran into is Don. Thanks, Moe read more

I don't love Gamestop, nor do I completely hate it. The place is fairly organized and easy to navigate. The employees are a hit or miss, thankfully the majority of the people I've talked to are really nice and knowledgable about the upcoming video games. There's only been one time I came into contact with a rude employee here, I try to avoid her when she's working. Every now and then you'll find a hidden gem. For example, my boyfriend and I found the scariest game I have ever played, Fatal Frame! And it was pretty cheap, too. I beyond surprised that they had it here, and they only made several copies when the game was first released. read more

Very cool! Nice and Friendly staff! So helpful! Love GameStop! #GME to the Moon #HODL

Every time I go to this location a guy named Anthony helps me who is always patient, efficient with transactions, and he makes good suggestions. I don't know him personally, I just felt compelled to mention him after looking at some of the reviews complaining about customer service. I actually prefer the Carmel Mountian location for this reason even though there is another gamestop equally close to my home. read more

Our recent visit to this store has prompted me to post this review. Our son wanted some new games and they had a used game special going on. We had some concerns on the game content for our 13 year old and the staff was very helpful point out what to expect in each game. Some we thought might be ok we quickly put back based on there comments. One of the games my son picked out the guy found they had one of the used games was in a collectors edition box and gave that to him instead for the same price. He did not need to do that but he did. These guys have always been nice but this time they went out of their way a little more and during a busy time as well. Thanks guys. read more

Very clean and organized Game Stop location. I have been to several but this one is the nicest. I wish I would have gotten his name but the associate working today (8/24/16) has great customer service skills. Nice and friendly. This is the kind of employees you want working for a company. read more

GameStop - Videos & Video Game Rental Near Me - San Diego, California

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