The lady manager ( assume the genera manager) was extremely rude and kept rushing me, even though my partner and I were the only customers in the store. She repeatedly told me, in a very rude manner, to insert and remove my card on the POS system without explaining why, even though 1 know how to operate it. I asked for Final Fantasy TCG packs since they were kept behind the counter and I was told they had them in stock. I was promptly told they did not, and I clarified that I did not want MTG just to make sure there wasn't a nisunderstanding. However, she refused to check and didn't even bother looking. I am severely disappointed by this level of service as someone who works in retail at the mall. read more

GameStop, I really like the store. The employees are kind and also super knowledgeable on the wide range of topics related to all things video games. Also trade in system is awesome. I brought in a few older games in good condition and was able to grab a newly released game I've been wanting for so long. All in all it's good and fun experience and doubly so if you know a bit about gaming culture. read more

Placed an online order for an item that was eligible for same day pickup at this location but never got my email that it was ready. After a few days of waiting for the email and calling the location a few times to inquire I was told to call customer service. I called and even they were surprised I hadn't received the confirmation email. Long story short I was nice each time I called and the staff was very nice and understanding in return. Today I was able to go ahead and pick up my item without an email. Just be nice to people and they'll be more inclined to help you/work with you. read more

Male staff on 3/30/21 around 5pm was EXTREMELY rude. Was cussed at by multiple people before me because he was so rude. Upon handing me my change says "come back without the attitude next time". I was shocked. Store lost 3 sales at the counter due to his attitude in my short time there. Management should be horrified. read more

Helpful people and cute items. I really enjoy their merch. I don't usually shop at this location, but it was worth the drive. read more

Gamestop Store 2594 - Fun place! - Videos & Video Game Rental Near Me - San Antonio, Texas

As far as the selection and purchasing goes, it's on par with what you might expect from Gamestop stores in general. Great selection, decent prices, and relatively painless to get in and out of the store. However, buyer BEWARE: On several occasion, someone working at this store has "updated" my Powerups Reward account to give access to a person named Jeffry Huseman. I have reported it to Gamestop, who admit that their employees have access to change account information, but would never do that without asking to see identification. Unfortunately they employ someone willing to break the rules because they changed my account name and phone number back to Jeffry Huseman as recently as 11/5/2018. BEWARE, there is at least one employee at this store willing to steal your information. (Yes, I have proof of the statements I made here.) read more

I get dragged to this Game Stop location about once a month. The kids that work here are very knowledgable and extremely kind to me when I ask multiple questions about appropriate and fun games for my offspring & nephews. We've bought many, many, MANY used games and had nary a problem with any of them. Also, there is a very pretty girl who works here that seems to render my nephews a bit speechless. I wish I could put her in my purse & bring her out during long car rides where the boys like to pass the time by playing video games and screeching along to the radio. My ears. They bleed. read more