I've been coming to this GameStop ever since it opened and I've never ever been disappointed. They are so knowledgeable and so tentative special shout out to Rachel, Andre and Jarvis at the Williamsburg, Virginia Rochambeau store read more

This GameStop location is my favorite in VA! The employees are extremely kind and very helpful. Anytime that I stop in whether it's to buy a new game or to have them take a look at one of my gaming devices that's on the Fritz, they exceed my expectations every time. Thank you read more

if zero stars was only an option Your store ruined the day for my autistic son. He saved and spent his own money on his very first pre-order game and WAS very excited. YOU emailed him stating it would be ready for pickup at 9pm. I drove 30 minutes in a thunderstorm to get it for him as that was past his bedtime. YOUR store refused to honor the 9pm pickup time. Now I get to to console him and try to explain YOUR complete lack of compassion and professionalism. read more

So far, they refused to exchange and honor the special insurance we bought for a set of headphones. We didn't have the receipt but it was just at Christmas. And should've been on our account. And the guy said he did remember my mom buying them but they can't find it in their system or under any of our accounts- just something that says unknown item, and they won't accept that. So we're not going back to this GameStop. Obviously it's not well run. read more

This is the best Gamestop in the area of Williamsburg the other store is very lazy this one is amazing the go out of there way to get things done read more

None of the same people work here anymore. We went in to buy another xbox one controller and was looking at two different ones and the guy held on to the boxes and wouldn't let us hold them how dumb is that? You can go to most any other store and buy them off the shelf. I just felt it was rude. There seems to be some xbox one hate there as well. We have all the systems and like them all. I dont think someone should talk down about a system they dont have. read more