The guy was very thorough in testing the battery and evaluating to discover only the charging port…read morewas bad. He was able to fix it the same day on a Sunday. He also was very thorough with the waterproof sealant to ensure it was done with professional quality. I would recommend him to friends and family who live in Toano or Williamsburg. The shop is tucked back on the end of the shops along the street in New Town over back behind the movie theatre on a crossroad.

Best service and pricing anywhere near Williamsburg Va! If you need any electronic services this is…read morethe place to go to!!!!! 20/10 recommend

I rarely write reviews but this store and their staff deserve it. I just joined T-Mobile after 16…read moreyears with Sprint. All was good until I encountered some challenges due to wrong information provided by the reimbursement center over the phone. Not worth getting into those details. I will say that I was almost set to go back to Sprint before I went to the store. The manager, Taylor Gohar went above and beyond to help me with my issue. She dedicated over an hour with me at the store, reaching out to T-Mobile to advocate for me. At no moment she seemed annoyed or bothered with the amount of effort she was investing. At the end I left the store satisfied and with an amazing customer service experience that helped me almost forget the bad taste I had to begging with. I stayed with T-Mobile pretty much because of my experience at the store. I highly recommend you do business with these guys. They're friendly, professional and seem to truly care about their customers.

My brother signed on with Tmobile in Feb 2026 . He's autistic so they unfortunately did lit…read morerecognize that They moved his acct from Verizon thru Oslo to Tmobile . They disconnect his line in April I paid 100.00 on acct and they did not restore the service and may I ask for a customer escalation dept to call me about a refund ! Thank you for any info you could provide that would be helpful in get my 100.00 refunded . Thank you

Service depends on the person you interact with. I went to get a new phone yesterday, left the…read morestore with the new phone not set up for phone calls. Needed a SIM NUMBER. The guy never told me that. when I went back to them, they said "you have to call their main number for this.". when I called they said "the store should have set it up ". on and on. !! Unbelievable stupidity and service ! Will be breaking away at the end of our contract !!!

The service was excellent! Quick, friendly and pleasant. The staff helped us save money.read more

Be alert when they show you your next bill ! They add extras into account and when you get the bill…read moreyou're paying for add on service you didn't ask for like (100gb Hot Spot )$10 each line. Also changing your plan even though your cost of newer plan is less $$$ you pay extra for doing it if not on billing due date (like 1/2 way into billing cycle Paper Work That's what they said . Then you have to pay that bill (with add ons & extra fees and they will not remove those add ons until next bill Maybe in 3yrs I'll look into Cox since they'll beat Verizon prices and would also save money if using both Cox WiFi /cell plan (They all use the same cell towers )

Verizon has gone down quickly. I had hoped to switch from them however that didn't go as hoped. I…read moreneeded some paperwork from them but the attendant was very rude and wouldn't assist me, forcing me to have to return to Verizon again. I returned and signed in and after a while noticed the store attendant had removed my name and didn't bother to tell me, further wasting my time. Terrible company from the bottom to the top of Verizon.

Been a customer since 2005 and Tmobile always have the best customer care and products online and…read morein store.

What could improve? Maybe start with your hiring process. I walked into an empty store and got the…read morevibe that I was interrupting the quiet. While your employee was helping me, she was blowing bubbles with her gum and accepted a personal call while I stood there. She took long pauses beteeen words and randomly stared out the window while I waited for a completed sentence. I don't know how you can fix all that.

Dropped off my sons iPhone 6....20 minutes later I picked it up. These guys are fast...pay…read moreattention to detail...and affordable. Next broken phone will guarantee a return trip. Perfect...!!

These guys were Awesome. The port on my phone broke. They had it fixed within 10 mins at a very…read moregood price. They were very informative, polite, I was so happy. Just wish they had Verizon or I would have gotten a new phone. Highly Recommended to fix anything on your phone. I saw another customer who's screen was cracked. They had theirs fixed in the same amount of time. Thanks Guys.

Outstanding service from people that actually care about the customer! Would recommend them to…read moreanyone looking to purchase a AT&T cell phone. A++

From the owner: AT&T, serving over 81 million wireless customersread more

Took my Xbox X to have a HDMI port replaced. No issues. Will defo use again. Nice guy tooread more

I decided to use Mr Fix instead of bestbuy for a number of reasons when I first found out about…read morethis shop. By the end of my experience with Mr Fix I can honestly say there is no where else I would take my electronics. His prices and service were amazing. He completely rebuilt by son's gaming system and made it look perfect, but he also replaced the screen on my Surface pro and it is now back to original condition after being shattered. You're not going to get better service and quality work for the best price anywhere around Williamsburg.