Be alert when they show you your next bill ! They add extras into account and when you get the bill…read moreyou're paying for add on service you didn't ask for like (100gb Hot Spot )$10 each line. Also changing your plan even though your cost of newer plan is less $$$ you pay extra for doing it if not on billing due date (like 1/2 way into billing cycle Paper Work That's what they said . Then you have to pay that bill (with add ons & extra fees and they will not remove those add ons until next bill Maybe in 3yrs I'll look into Cox since they'll beat Verizon prices and would also save money if using both Cox WiFi /cell plan (They all use the same cell towers )

Verizon has gone down quickly. I had hoped to switch from them however that didn't go as hoped. I…read moreneeded some paperwork from them but the attendant was very rude and wouldn't assist me, forcing me to have to return to Verizon again. I returned and signed in and after a while noticed the store attendant had removed my name and didn't bother to tell me, further wasting my time. Terrible company from the bottom to the top of Verizon.

Service depends on the person you interact with. I went to get a new phone yesterday, left the…read morestore with the new phone not set up for phone calls. Needed a SIM NUMBER. The guy never told me that. when I went back to them, they said "you have to call their main number for this.". when I called they said "the store should have set it up ". on and on. !! Unbelievable stupidity and service ! Will be breaking away at the end of our contract !!!

The service was excellent! Quick, friendly and pleasant. The staff helped us save money.read more

What could improve? Maybe start with your hiring process. I walked into an empty store and got the…read morevibe that I was interrupting the quiet. While your employee was helping me, she was blowing bubbles with her gum and accepted a personal call while I stood there. She took long pauses beteeen words and randomly stared out the window while I waited for a completed sentence. I don't know how you can fix all that.

The WORST customer service EVER! I'm blown away by this experience! My wife and I came in to return…read morea T-Mobile router in which T-Mobile said to return it to any outlet. We arrived, and they were very nice and acknowledged that we were alive, and then we continue to stand there for more than 45 minutes while they talked to a customer about an upload on his phone. I have to believe it was the manager or one of the top employees was also talking to the customer begging for a job away from this company, and all we wanted to do was return a T-Mobile router, and they would not even acknowledge the fact that we could be in and out quick. I am so disgusted. I will definitely call the corporate office, but I will never buy from them or ever subscribe to them again. If you look at my yelp comments, I usually do not go off like this, but this was the worst experience I ever had, I had to ask my wife. Let's leave now before I get Crazy.

How does this company stay in business? Two and a half years ago an ice storm brought down one of…read moreits lines across the back yard of a friend of mine. It broke his fence and is a hazard only 3 feet off the ground. Numerous work orders have been placed and each time they come and look, and say they need a bigger truck. They never return. Today they say nothing is being done because no one is out of service. Is Comcast so poor they can't even maintain their own equipment? They are plain irresponsible.

Horrible customer service. I called 8009346489 customer service number. The rep admitted that I had…read morebeen given false information about my plan/bill and spoke with his supervisor in an attempt to resolve this. His supervisor admitted that I had been given false information and would not make any exceptions or work with me on the plan/billing. I cancelled my account. I have never had a business admit that they gave me false information and then refuse to attempt to work with me to find a solution. They refused to make any exceptions or compromises after admitting they gave me false information about the plan/billing. They would rather lose a long time customer than try to come to some resolution, even after admitting they gave me false information. Horrible, horrible customer service.

I was on my way to a local electronics store to look for a new laptop when I decided to go to…read moreColonial Computers to see what may be done to fix my current laptop. It took forever to turn on and was super slow. The technician opened it up and did a diagnostic and determined what the problem was and told me that he could fix it. He said that the laptop was in good condition and that I did not need to spend a lot of money for a new one. I was thrilled to hear this and agreed to leave it for him to fix. He said that it should be ready the next day. I received a call the same evening and it was ready. I went to pick it up and he told me to turn it on. It turned on immediately and worked faster than when I had initially purchase it. I was very happy with his work and so happy that I did not have to shell out money for a new laptop. I'd rather pay a couple hundred as opposed to a thousand or more. I recommend Colonial Computers. Their service is great and they are so nice and accommodating. So glad I found them. Patricia

They charged $95 to "diagnose" my printer problem. The "technician" ran the standard printhead…read morecalibration & cleaning programs (which of course I had already done) and determined that my printer was BROKEN and I should buy a new one. He had absolutely no technical knowledge about printers. I had to show him how to access the toner cartridges. They did reduce the charge to $50 but they did not tell me anything that I did not already know. Total false advertising. I contacted another company and they were honest enough to tell me that no one actually works on printers. Best idea is to just apply the "diagnostic charge" to a new printer.

I have been working with Ken and the team from Access Technology for over 20 years. They have…read moreprovided PC parts and support for my work. I have used their FTP, Internet, and networking services. I have found them reliable and able to deliver technology services to small businesses like mine as needed. If you have a small business in RVA or need Internet and TV access for your multi-unit dwelling, I recommend Access Technology 100%.

I have been a happy customer of Access Technology, ever since the mid-1990s, when they were still…read moreknown as Internet Creations. I had dial-up service for over a decade, because DSL was not available at my address. Access Tech was always a quick, local phone call away, and I always got a live technician. Only once were they not able to completely solve my half dozen problems in twice as many years. And then the tech completely diagnosed my situation, and his prescription, upgrade from Win 95 to Win 98, completely fixed everything. After I graduated from VCU, I needed my own high-speed internet service at home. Access Tech set me up with Clear, which was only down a few hours, during thunderstorms, maybe 3 times in 5 years. Then Clear was bought out by a big cell phone company, that kicked them off their network for more cell service. Now I have hosting for my web comic site through Access Tech, and they even created an updated, improved version of my site for me. Their service has been everything I've ever wanted.