I don't often leave reviews, but this experience was unacceptable. I traveled all the way from the…read morecity to Westchester for this appointment--leaving my newborn daughter at home for the first time, which the office was fully aware of when I booked. When scheduling, I made it very clear that I would need nitrous due to dental anxiety. After arriving, I waited over an hour past my appointment time, only to finally be told by the receptionist--without any empathy--that I couldn't have nitrous because they had "used the last of the oxygen." This is not a small oversight. For patients with anxiety, this kind of preparation and communication is essential. To wait that long, after traveling and arranging childcare for a newborn, only to be dismissed so casually is incredibly frustrating and unprofessional. If you experience dental anxiety and rely on accommodations like nitrous, I strongly recommend looking elsewhere. This office does not seem equipped to handle those needs with the care or consideration they require.

Dentist too busy or indifferent to return phone calls to answer follow-up questions…read more Dental assistant/hygienist is excellent with cleaning.

Dr. Arielle Chassen Jacobs is absolutely amazing! Her root canal technique is exceptional. She made…read morewhat I expected to be a stressful and uncomfortable procedure feel smooth, comfortable, and virtually painless. Her precision, gentle approach and musicality...yes, I said musicality! are so unique to the way she performs root canals. There is truly a rhythm and artistry to her technique that makes the entire experience unlike anything I have ever experienced in a dental chair. Thank you Dr. Jacobs!

I went in for a consultation for inflammation of my gum. Felt I received good information on how to…read morepossibly save the tooth area. I feel she will do a good job, Dr. Ramesh.

I do not like the dentist, I cringe at the sight of any dental instruments and the drill sounds…read moremake me cry. With that being said, I've never had a better dental experience than the one here. I had a routine cleaning with Dr Corridor (I hope I spelled that correctly) and she was beyond amazing. She answered all of my questions and even took it easy on me haha. I would highly recommend her and anyone at the office. The staff is always nice and the wait time was non existent. I can't even believe I'm writing a great review about a dental office so that should tell you enough. Plus they have an office dog. By far the best and most pleasant experience at a dental office in my 37 years.

Great dentist!!! Ashley gave me one of the best cleanings I have had!! Really great customer…read moreservice and the dentist is so nice and efficient!!! Highly recommend!!!!

Called with an emergency, my permanent bridge from another dentist who retired, popped out of my…read moremouth. Dentist told me to come right over and he would help me . There is a problem that will be resolved in January but he cemented my bridge back in. Thanks Doc, Sal E New Rochelle

Although they were not able to treat me (emergency oral surgery) the dentist spoke to me personally…read moreover the phone and recommended a local surgeon who was able to fit me in same day. They are so nice here and helpful! I'm from out of town, so I got very lucky to call them for the federal!

Effective, fast, friendly, knowledgeable. They are extremely attentive to patient's needs.read more

The pediatric dentist was very good, she listened to my concerns about my child and the procedure…read morewent smoothly. I am really happy with her. The prices were acceptable, better than the previous office.

Dr. Woo is an excellent dentist - I've been coming here for years and he's the first dentist I've…read morehad that made it all make sense why we care for our teeth the way we do. He gives patient, thorough explanations, and I can honestly say he's improved how I take care of my teeth. Beyond that, he's a true Renaissance man with many hobbies and I enjoy going in to chat with him about music, or travel, or languages! His staff also deserves a shout-out for being so kind and pleasant, without fail, every time I come in. I plan to keep coming here for as long as I live in the area.

Dr. Woo is very passionate about caring for your teeth. Explains everything in detail about what is…read morehappening, what his plans are, and what he is doing. He is very honest about pricing and billing.

dr Furnari and Denise are amazing -- thank you so much for taking good care of my smile…read more all the best

I've been going to Scarsdale Dental Group for nearly a decade for basic maintenance work. I got a…read moremouthguard there also. Dr Furnari accepts my dental insurance so that's a plus! The mouthguard was more pricey, but it's for sure going to save me from future non-preventive dental visits due to teeth grinding! The dental care and expertise is top-notch. I rarely write reviews, but glad to share this one. The one star I left off is for sometimes the appointment starting later so if you must be somewhere after the appointment, let the office staff know you must be seen on time! I understand that the doctor runs longer once in a while with a prior patient...

I feel like some of the stuff they tell me is a bit unprofessional like how they tell me to brush…read morereally hard and make my gums bleed but when I did a bit of research on that, I found out that damages my gums if I do that and causes them to be inflamed but when I tell them they just say the same thing and I'm not sure if they talk about other people in Spanish but my Spanish isn't all that good but I have a feeling they do. I would give this like a 2.5 if I could but yeah.

Believe me, do not go to this facility. It's worse than the reviews that are bad. Good luck trying…read moreto get your X-rays or medical records. Everyone is incompetent!!! One star is too good to rate my experience

I used to go here as a child and stopped going as an adult…read morebecause they didn't take the insurance I have. But I came back here as an adult because all the other dental offices I've been to have been mediocre. I rather pay out of pocket here versus go somewhere that my insurance covers that does terrible work. They are so thorough here and professional. They explain everything they are doing as they do it. I am so happy they accepted me back here. After my cleaning I felt so confident. I will make sure to do my 6 month follow up because I value their opinions and I know they have my best interest at heart! If you want your smile back and top notch dentistry, come here.

Two weeks ago, I was telling a friend that I desperately needed to get cleaning done. Personally,…read moreI hate even the thought of stepping into any dental office for anything. My friend is very particular and picky when it comes to her teeth. She talked so highly about this establishment and insisted that I check them out. So of course I listened. Within the next few days, I called and booked an appointment with Stephanie who was attentive, friendly patient and extremely helpful when it came down to working around my busy schedule. The next day, I came in and was immediately welcomed by Christina whom I think was the office manager. She had a big smile on and was happy to hear about my first time visit. They honored my appointment which has never happened to me at any other dental office before. On my way in, I ran into Steph (who booked my appointment) and she was just as pleasant in person as she was on the phone. The cleaning itself was went extremely smooth and my teeth came out looking absolutely gorgeous! I am sincerely overjoyed that I have finally found a dental office that I can finally be calm and happy to be at. Just like my friend, I highly recommend this place!

I had a very mixed experience with Gentle Touch Dentistry, and while the clinical care was…read moreexcellent, the front desk experience ultimately led me to leave the practice. I confirmed my insurance once over the phone and then multiple times in person that the office was in-network. Based on that, I proceeded with my appointments on March 16 (cleaning and exam) and March 23 (night guard fitting). On March 16, the doctor and back-office staff were absolutely amazing. Since there was no hygienist available, the doctor personally performed my cleaning, and it was honestly one of the best cleanings I've ever had. The assistants and imaging techs were also great--professional, kind, and efficient. Ashley at the front desk was also consistently pleasant, professional, and knowledgeable. Unfortunately, my experience with Talia at the front desk was the complete opposite. During my first visit, she began discussing treatment and payment mid-visit and even repeatedly called me by the wrong name ("Jennifer") despite having my paperwork in front of her. The doctor recommended both a night guard and Invisalign, but I made it clear I was not ready to move forward with Invisalign. Talia then discussed the night guard and quoted me approximately $440, stating my insurance would cover 50%. She confirmed both the pricing and that I was in-network. We agreed I would pay half at the fitting and the remainder upon completion. I also provided insurance information for my daughter and spouse. I declined self-pay for my daughter after being told they were out-of-network. For my spouse, who has UHC Oxford, Talia said she would verify coverage and call me back. I never received a call. I followed up a few days later and was again told someone would call me back--still no response. At my March 23 appointment, I addressed multiple issues: my email was still incorrect in their system despite providing the correct one previously, there was still no update on my spouse's insurance verification, and I again offered to provide his information, which Talia declined--only to interrupt my fitting mid-procedure to ask for it, forcing the tech to stop and raise my chair so I could access my phone. This was extremely frustrating and unprofessional, especially since I had already provided and re-offered that information multiple times. The most concerning issue came at checkout. When I went to pay the agreed-upon $220 (half of $440), Talia suddenly told me the total was approximately $880 because I was out-of-network and the service was "orthodontic" and not covered. This directly contradicted everything I had been told before booking, during my first visit, and during prior payment discussions. I even had the original quote she emailed me as proof. When I questioned this, she insisted a night guard was orthodontic treatment. I explained that a night guard is considered an appliance, not orthodontic treatment, but she became dismissive and argumentative instead of listening. I left without paying because I no longer trusted the information being provided. I immediately contacted my insurance, who confirmed I am in-network with this office, a night guard is NOT orthodontic treatment, and they cover 50% as originally quoted. They also reviewed Talia's call and confirmed she incorrectly described the night guard as orthodontic treatment to them as well. At that point, I decided this practice was not the right fit--not because of the doctor or clinical staff, but because of the front desk experience. Patients rely on accurate insurance and billing information to make informed decisions, and that did not happen here. When I called to cancel, Talia denied ever telling me I was in-network, which is simply not true. The call was handled poorly and lacked accountability. I did receive a follow-up call from Kali, the manager, who was excellent--professional, understanding, and transparent. She acknowledged that the situation should not have happened and confirmed that re-education would take place. However, to further validate my concerns, I asked Kali to confirm my email address while we were on the phone, and it was still incorrect in the system despite multiple prior requests to update it. Ultimately, I went to another in-network dental office and paid only $107 for the same night guard--compared to the $440 (and then $880) I was quoted here. Overall: Doctor and clinical staff were excellent. Ashley and Kali were professional and helpful. The front desk experience with Talia was disorganized, misinformed, and unprofessional. I strongly recommend verifying your insurance directly before scheduling or making any payments.

Dr. Weinstein was awesome. Was able to see me on short notice for a loose crown and repaired the…read moreissue in minutes. The whole staff was great. If you're looking for a low stress and great care visit to a dentist, Gentle Touch is where you want to go.