My husband needed a second vehicle, so we visited Sunnyside in Middleburg Heights hoping to find a…read morelow priced, used vehicle that was in good shape and we found one! The entire process lasted maybe 2 hours - this included time spent searching their lot as well as the Mitsubishi lot next door. Our salesman, Steve, was friendly, courteous and helpful. To be fair, I'm surprised by all of the negative reviews although many seemed to be service center related. The only gripe I have is that we waited about a 1/2 hour while they "detailed" the car but once we received it, the inside was still dirty, there was a specific piece of hair still on the dash and the car smelled like smoke. I'm assuming that maybe only the outside was washed, so we'll have to detail the car ourselves. Nevertheless, it's no big deal as long as the car continues to run well.

Honda of Middleburg Heights - Service Department…read more I've been a loyal Honda owner for 25 years -- seven vehicles total -- and my experiences with Honda dealerships have always been positive, friendly, and professional. I'm a friendly, non‑confrontational person, and I've never had an issue with Honda until this visit. When I arrived, I was greeted by Korbin, who was professional and helpful. He asked me to stand at a specific counter, and I followed his instructions exactly. While I was standing there, service advisor Dave Richmond approached. Before he even spoke to me, he was already talking in a negative, irritated tone. When he finally addressed me, he spoke to me in a harsh, rude, and unnecessarily confrontational way -- despite the fact that I hadn't said a single word and was simply standing where I had been told to stand. When I calmly explained that I was only following instructions, he didn't apologize or adjust his tone. Instead, he became even more dismissive and verbally sharp. I felt blindsided and genuinely attacked for no reason. I left that interaction extremely upset -- to the point I had to keep myself from crying -- yet I still remained professional and friendly with the rest of the staff. Thankfully, every employee after Dave treated me with respect and professionalism. Johnson Liang was kind and apologetic. Brianna Shorter listened carefully, helped me with what I needed, and apologized for my experience. Both of them were wonderful, and they represented Honda the way I've always known it. My review is not about the dealership as a whole -- it's specifically about the way Dave Richmond spoke to me. No customer, especially one who has been loyal to Honda for decades, should ever be treated with hostility when they've done absolutely nothing wrong. I truly hope management addresses this, because the rest of the staff deserves better than to have their professionalism overshadowed by one person's behavior.

I was looking to purchase a Fiat from the Fiat of Strongsville location…read more They are a participating dealer for truecar, so I searched their inventory and set up a request for a vehicle. Upon calling the dealer to confirm that it was still available, I was told that the truecar price was wrong and that I was somehow "building the wrong vehicle" and trying to "scam the system" If you've ever used truecar, you know that you literally click on the car you are interested in, and it spits out a price. That's it. The whole point of using truecar is that you get a price and don't have to deal with haggling, games and just general BS that most dealers try to put you through. After a 20 minute back and forth with the "general manager" I was basically told that if I wanted the vehicle, it would be $2,500 more than the true car price. If you're going to use truecar, Avoid this dealer as they play games. In fact, even if you're not using truecar, Avoid this dealer as they will likely still play games. Good luck!

I went to take my 2018 spider to get checked for 3 indicator lights. I was able to get an appt. the…read moresame week I called in. The service department was fast and efficient and was able to detect the problem with little wait time. I liked that the service department had big windows that you could look out and see your car being worked on. They didn't have the part in stock but was able to get it in the next day. They gave me a loaner to drive and since I had to work the next day they offered to bring my car to me which was a huge blessing since I live 53 miles away. I am under warranty so there was no cost to me.

Well my 2 year lease is almost up, so to reanti or shop elsewhere is the question. The staff in…read moreeach department at Alfa Romeo are kind and full of antiquated knowledge, but bang for my buck is priority in this market. I currently drive a 2024 Tonale with market resale cheaper than the lease tradin, and my recent oil change was $185, yep a bit more than the local shops on the corner. I mean I still have a few weeks to consider my options, I will be back to look at current inventory and track the comps. Wish me sanity!

Service at this dealership was extremely unprofessional and disrespectful. My daughter contacted…read morethem because her vehicle was clearly experiencing a mechanical failure--her transmission warning light had come on. Instead of listening or showing concern, the service representative dismissed her entirely. He told her to "calm down" and then asked, "Are you a mechanic? Because I doubt it's the transmission." This response was condescending, inappropriate, and completely unacceptable--especially when someone is reporting a serious safety-related issue with their vehicle. This was only part of how poorly my daughter was treated during the call. The overall tone was degrading and dismissive, and it strongly reflected a sexist assumption that a woman could not possibly understand what was happening with her own car. That kind of attitude has no place in customer service, especially in the automotive industry. This interaction was embarrassing for Alfa Romeo as a brand and has completely turned me off from ever doing business with this dealership--or considering another Alfa Romeo vehicle in the future. Customers should never be belittled, spoken down to, or made to feel ignorant for advocating for their own safety. This experience was unacceptable and deeply disappointing.

I had a fantastic experience! Berea Auto Mall provided excellent customer service and support…read moreduring my new Subaru purchase, which was a refreshing experience. The Carfax, original sticker price document, and all my inquiries were handled, along with assistance for my loan, new title, and registration. I recommend Charles, he's a professional who demonstrates integrity. Thank you! I love my new ride!

Recently bought a car from them and had a great experience! The staff was friendly, transparent,…read moreand made the process smooth. Got a fair deal and love my new ride. Highly recommend!

I had my interior and exterior detailed plus some scratches and white paint marks to front side…read morepanel buffed out. They did an amazing job! My car looks like it did the day I purchased it off the lot and no more reminder of the garage I scraped the front end on! This was money well spent. service was professional and very friendly. I highly recommend the M.A.D. Doctor!

Great job by these folks on my dirty car. They managed to eliminate all coffee stains on my seats,…read morefloor mats and instrument panel. Carpets were so clean that I asked if they forgot to put my mats back! Friendly staff and they fit me in and turned the car around in a very reasonable time. Definitely will use their service again.

I cannot recommend the service and parts departments at Brunswick Mazda enough. After another local…read moredealer spent two months telling me a thermostat for my car was unavailable and stringing me along, I decided to give Brunswick a call. Not only did they actually have the part in stock, but they were able to get me on the schedule for the very next day. From the moment I walked in, the staff was friendly and professional. The entire repair took only 1.5 hours, and the efficiency was impressive. I've officially found my new go-to dealership for all my future service needs. Thank you for the stress-free experience!

Probably the best neo Mazda dealer. The other dealers in the area will scam you like you no…read more tomorrow and will not do a deal. It might be slightly more expensive to buy here but you get more value for your money.

This is a great service. Worked with Joe, who was very kind, courteous, and professional. He was…read moreable to negotiate and unbelievably good price on a new car for me. Look forward to working with him again and would recommend him to anyone looking to purchase a new or used car that doesn't want to deal with the stress of a car dealership.

The individual who helped me, Joe, has been great throughout the entire process and was very…read morehelpful in acquiring my new pick up truck. Rather than just slog through all of the unscrupulous dealership-side tactics over and over again, I am more inclined to just seek out his expertise and assistance in the future. Thank you so much for you help, YCBA team.