The dealership has a decent selection of vehicles, but the customer service could use some improvement. I felt a bit rushed during the buying process, which was disappointing. Overall, it's an okay experience, but not exceptional. read more

They Told me the finance company had two stipulations for me to get a loan. 1. Gap insurance 2. 3 year warranty These two stipulations cost me an extra $4000 on my loan and I was so excited to get my new truck I didn't think much about it. The finance company calls me to go over my loan and to my surprise they say to it looks like you went with the OPTIONAL Gap/Warranty protection for the extra $4000. Yes thats right, it was OPTIONAL so the dealership blatantly lied to me to get them some extra money. I will never recommend this place nor will I ever purchase another vehicle from them. I highly recommend no one ever go here or at the very least make sure you read everything before signing on the dotted line! read more

Best used cars around sales people and the sales managers were very very professional I wouldn't go anywhere elseTo buy a used car Ganley Ford West is second to none thank you very much read more

August 1: Ganley has had my vehicle for nearly 3 weeks and they still haven't started the repair on my transmission, despite confirmation that it was a warranty repair. My repeated emails to their general manager have been unanswered. Thankfully, I was able to finally get a loaner yesterday and received communication that they should be beginning the repair soon. I'm cautiously optimistic they they may be able to turn this experience around. Update, November 28: My optimism about them turning this experience around was unfortunately incorrect. I was contacted yesterday and advised that I could pick up the vehicle, though they recommended I replace the brake pads and rotors (their price for that $1200) and a few spark plugs (their price $300). I said I'd handle those on my own, particularly since the brake pads and rotors had been replaced only 6 months before it was towed to the dealership. So i just picked it up, and they give me the key, and it doesn't start. Initially they ask if I'd like to purchase a new battery from them, and then blame the dead battery on the weather change. They insist that they'd taken it for a test drive following the repair, and presumably it had started fine, but somehow in the 24 hours since that alleged test drive, the battery had failed. They give me a jump and im on the road, and, I swear, if there had been so much as a sprinkling of rain I likely would not be alive to be writing this review. The brakes are nearly unresponsive, the check engine light is on, the car wheezes like an asthmatic old man, and I'm lucky to have made it home. It's difficult to believe this is a car that passed even the most basic of diagnostics. Thankfully, for my own safety, the car is again immobile in my driveway. Suffice it to say that i do not recommend this dealership. In five months they contacted me only when repeatedly directed to do so after my calls to Ford's corporate office. The repair work was shabby, incomplete, and left the car in far worse condition than before the 5 months they had it. Meanwhile, they refuse to own any part of the experience, nor has the general manager returned any of my requests for a callback. The one and only time Ganley Ford West initiated a phone call to me was after I initially wrote a review on Google and gave them 2 stars due to a month of no communication or progress on my repair. Only then did they pick up the phone and had the nerve to ask me to reconsider the review so I changed it to 3. Today I have changed it again to a single star, and that feels generous. One star, and that's my final answer. read more

The Court Trial was held & Ganley's manger attempted to lie! The Judge recognized him misrepresentations! Judgement was made in my favor! Ganley paid, Case Closed! read more

I brought my car here a little over 2 months ago for a simple known transmission issue known with the Ford Focus. The part was swapped out and all was well until 2 days later the car would not turn over and I was stranded in a parking lot. I had the car towed to the shop and a day later they tell me they found a loose wire preventing the car from starting. Just recently my car begins vibrating viciously and I take it to another Ford dealer after I was so dissatisfied with the quality of service performed at this dealership. A bolt holding the transmission mount down was not tightened causing the mount to break, the engine to tilt which in turn caused the axel rod to break. Thankfully I was at another Ford dealer service center showing them the vibration and the axel rod broke right there and the car became un-drivable. If that happened on the highway a few minutes earlier - my car would have been destroyed! The quality of service here is horrendous and I cannot stress enough not doing business here. read more

Very happy with my experience at Ganley Ford in Kamms Corner area. I live in walking distance so it couldn't be more convenient. I was very satisfied with my treatment by sales people from start to finish. Would definitely recommend. I leased a brand new Focus SEL and my only complaint is figuring out how to set the radio statins so if that's my only hang up that's good. Update: while the above is true from the sales end, I have not been happy on their service. I ended up having a satellite issue which is not the biggest problem with a car but it took them 3 service calls to get it right. They had my car a total of 12 days between the 3 times in to fix it. By the time it was fixed, the 6 month free trial from Sirius was over. Again there are much larger issues to worry about with a car but I was not happy with how many times I had to bring it in and how long it took. Also I needed a rental car from them each time I brought it in and it doesn't sound good when a car dealership is out of rentals! This delayed the process further. The service guy I dealt with was very nice but he seemed like he was very much over his head. read more

In over a month that I've owned my car thru them, I've had to hound them down to honor their sales contract, called repeatedly and no return calls, my temp tag expired and I had to hound down the cashier in person for 3 days straight even after it was expired and I was stuck driving it like that just to get my memorandum title and I got nothing but attitude from everyone I encountered except for the repair shop. This dealership is incompetent, very unprofessional, has insufficiently trained employees, has poor time management and customer service skills. They DO NOT RETURN CALLS AT ALL. You literally have to drive up there to hound them down for help or answers. They are rude and don't value their customers. I will NEVER purchase another car from this place again. I only went here because it's in my home neighborhood and I wanted to keep the money in my area and within my neighborhood so it continues to thrive and improve. Never again. You basically get what you pay for. Word of advice, go to a dealership with a prime and meticulous reputation. I never checked the ratings or reviews on this place. It wasn't until I was beyond frustrated and at my wits end that I found out from my honest neighbors of their experiences and heard their horror stories that matched mine also. I really wish I would have known how terrible these people are. Such a shame. They could be great if they would hire more reputable employees with good old fashioned morals, that care about their job and their work environment. I will update my review later with photos from damage they caused to my car also after I got it from them (literally unreal). I just wanted to warn fellow neighbors and other potential buyers as well before they buy here. I really hope for the sake of my own neighborhood, that this place improves and undergoes some serious training for their employees. read more

Great experience from start to finish. I contacted the dealership earlier in the week and requested some info on an Explorer. I spoke with Pam Koglman and we set up an appointment for Sunday 5/26 to test drive it. She had the vehicle waiting and ready when we arrived and we were able to take it out after she went over some of the specs and features. When we got back, my wife decided she wanted to test drive an Edge to compare and Pam had it pulled and ready within minutes. We went for a short drive and agreed that in fact that their is no comparison between the two. We loved the Explorer. Now the part most people dread...the negotiating/haggling whatever you want to call it...really it was none of that. We told Pam where we were comfortable, she took that to the numbers guys and within 2 trips we had agreed to terms. We feel we got a great deal on a great car. The credit application process was painless and within 45mins we were signing the papers. After a quick visit to the cashier, we took delivery on a brand new Ford Explorer. Pam sat with us and showed us every feature the car had to offer (the long version), answered all of our questions, and thanked us for choosing Ganley Ford West. I would 100% recommend working with Pam, she was excellent in every aspect of the process. Everyone else we encountered at the dealership was extremely friendly and went out of their way to accommodate us. I would definitely buy again from Ganley. read more

Great sales experience. Friendly staff and understanding of a hectic work schedule. Worked with me on my trade-in and found a way to beat competitors offer. Recommend anyone who is looking for a new or used car in the Northern Ohio area to connect with Ganley Ford West. They will continue to receive my business moving forward. read more

Making the sales here was great...until you sign on the dotted line. The service and customer service you receive here after you buy the car is awful! Laurie at the front desk was beyond rude and talked to me as if I were a child when I just asked a simple question over the phone. Definitely won't be buying from this dealership again! read more

Katrina was amazing, and made my experience at Ganley absolutely wonderful. I never thought buying a car would be as pleasant of an experience as it was. Katrina was very helpful, and worked hard to get me into the car that I wanted and at a price I could afford. I appreciate all the she did, and all the hardwork she put in to make this all possible. Everyone that I had dealt with there were absolutely wonderful. I definitely recommend buying/leasing a vehicle from here, and I recommend speaking with Katrina and going through her. She was great, helpful, and very vibrant and positive. A+++++ read more

**This review is only for the service department** The helpful and polite staff were great! They called the insurance company on my behalf and really worked hard to get my services covered! I'm so impressed by the patience shown by Jennifer, one of the women who works at the service desk. This is the type of customer service that will keep me coming back!!! read more

I came from Columbus, Ohio to Ganley to purchase a new vehicle. What a nightmare! I " thought " I had the deal completely taken care of, financed and that all I had to do was go in and sign some paperwork. At least that's what I was TOLD. Because you see of children they wanted my business. When I arrived, the salesman I'd been working with for over a week ( who told me he'd be there) was nowhere to be found. No one knew anything of the deal, we were there for hours, didn't get the original deal stated (the old bait n switch routine, which I detest) after sale was high pressure. Then came the best part. I had a problem when I left the dealership and I texted the dealership manager and asked him to phone me at his earliest convenience. He did call once ( admittedly I missed that call ) I tried calling him back and left him a voicemail asking him to return my call , texted him once again, NOTHING. No response whatsoever! This is a man who.. when I was purchasing a car would respond to me within SECONDS. Now, it's been over 24 hours and not a word. Steer clear of this place. They'll treat you like royalty until you make a purchase, then you're NOTHING TO THEM! read more

From a service side, MAJOR issue. From a sales side, great. (Disclosure: this review is on behalf of my parents.) Service: My mom recently took her vehicle in for an oil change and tire rotation. Shortly after, she started hearing very loud rattling coming from the tire. She called Ganley to see if they could look at it, but they did not have any availability that day so she had to take it elsewhere so that it could get addressed immediately. Upon inspection at the other repair shop, the gentleman came out in utter panic/dismay (because he thought his shop had performed the tire service) because THE LUG NUTS WERE NOT PUT BACK ON the tire and he said the tire was about to fall off at any moment. He properly attached the tire and briefed her on the severity of how that situation could have turned out had she not came in that day. Upon telling Ganley about the situation, the lady simply said "so are you asking us to pay for the lug nuts or what exactly?" You would think that after a situation that they were at fault for that could have cause a major accident, that they would have reacted with more concern and helpfulness. My moms concern was not as much the cost of a few parts as it was the utter negligence on their shop's behalf. Sales: The reason I am giving them three stars is because my parents have purchased multiple vehicles here and had great service. read more

Parts guy seems like he does not want to be there .not much help .then your made to feel like your bothering him

I purchased a Ford from Ganley back in 2010. The CAr is great, but the dealership is lackluster. As a cash buyer I kept getting hassled by the F&I gal who was insistant I finance the car, then the shakedown began with the fabric protection, rust proofing, etc, I told the woman "one more word out of your mouth and the deal is off". Service could be better, after booking an appointment for an oil change weeks in advance it took over 2 HOURS for a simple oil change. The corker now is the constant voice mails, text messages and junk mails shaking people down for more money. Let me be clear, I take good care of my vehicle, but I resent the constant messages from Ganley. I spoke to a manager at the dealership who simply did not listen, but instead stated "I'm just trying to save you money" did this bonehead ever think that people are getting tired of receiving messages in this over-communicated world. Looks like Conrads will get business from me instead of Ganley Ford West...The International House of Shakedowns! read more

If you're having your car serviced here, beware. I began having transmission issues a few months ago. I took my 2012 Ford Focus into Ganley's service department. They told me there was a recall on my transmission and they would be doing some kind of update. I thought this would solve my issue, but it did not. After I got my car, the same transmission issues began immediately. I called and they said to bring my car back in because there was some additional recall (why they didn't do everything at once, I'm not sure). So I brought my car in on a Friday with half a tank of gas. After a week (with no loaner) I called and asked what was going on and what was taking so long and they told me they were cleaning up my car as we spoke, that they had to test drive it to make sure it was working, and that I could pick it up in the morning. Relieved, I went to get my car the following morning. First of all, they never cleaned my car. The white mats they put in over the car mats were still in the car, they didn't wash it, and tons of dirt was everywhere. I was relieved to have my car back so I didn't say anything at the time. Then, I ran out of gas on my way to work because they ran my gas out. Further, the transmission issue happened AGAIN the same day I picked up my car. I called and they said to bring it in yet again and this time I could have a loaner. Well- I dropped it off before Easter. It took them almost one MONTH to return my car- saying they had to order some part to fix it. But they never updated me and I was always having to call to see what was going on. Their salespeople also kept calling me off the hook trying to convince me to buy a new car instead- I genuinely felt like they were holding my car hostage! Finally, I called and they said I could pick it up. I asked it they would look at my window to see why it wasn't going down. They forgot to get an estimate and it took them another day to do it. They gave me the estimate and I said I would come pick up my car. I went to pick it up and first of all, the car had mud all over it. There was a mud pile in my back seat! Also the door panel was loose from them taking it off to do the estimate and it pulled off, and the foam lining around my window was ripped. All in all- it was almost comical how dreadful this service department was for me. I called multiple times to the GM to discuss this issue- he never called me back. read more

Ganley Ford West - Mud pile when I picked up my car after one month - Car Dealers Near Me - Cleveland, Ohio

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Agree with the previous reviewer...avoid the service department. Went in for a simple look change and came back with a ridiculous invoice. This invoice had misc charge for a part that was not even installed to my vehicle. The gentlemen behind the desk didn't say one word about it. Also, once they have your number and address, they will harass you at least twice month. They even sent me a letter stating that I should trade in my vehicle because it was in "high demand". Sounds like they don't have much in their inventory... read more

In the past I posted a 1 star review for Ganley Ford West but after my recent experience I had to changed it to 5 stars. Matt Stringer and Nick Post changed my opinion for the better. They were very helpful to my girlfriend and me while looking for a new vehicle. They went out of their way to help us and let us test drive any vehicles we wanted. They spend a better part of a day to make sure we were comfortable and happy with our purchase. Thanks again to them for everything, we will definitely be returning for all of our future car leases/purchases. read more

I recently purchased a Ford Escape and had the pleasure of working with George Bode and John Geanos at Ganley Ford West. Whether you want to admit it or not, nobody likes dealing with auto sales people. However, Ganley Ford West is totally different. Purchasing this car was a GREAT experience!!! Everyone treated me well; no hassle, no "fast talking", no arguing. George did an excellent job at paring me with the kind of car I wanted. John did an amazing job going over all the paperwork. He was totally honest and took the time to explain everything and made sure I understood. I would definitely recommend Ganley Ford West to anyone! Truly a GREAT experience!!! read more

Came to this dealership, having bad experience with my current dealership. Came in with the intention of renewing a new lease, or keeping my current lease to refinance. Explain the situation I had with the ford dealership that I currently got my lease from. Explain that I would like a new lease with current payments, with all the current ding and whistle that I have on my current lease, if not I would not mind refinancing my current lease. Explain that my dealership had ran my credit already, explain that I do not want my credit to be run multiple times, due to the fact that I had great relations with ford credit. Payments were made on time all three years. Neat less to say they ran my credit 8 TIMES through different banks!!!!!!!! GUESS WHAT HAPPENS TO MY CREDIT SCORE NOW?! UNBELIVEABLE! NEVER AGAIN. I had high hope with Ford, I am disappointed. read more

Service was good actually really good. Only reason for 3 stars is because when. Got vehicle back there was two stains on my driver and passenger seat. When i seen that i just went back to the shop because it was on of my company vehicle's..and i cleaned up my seats as much as i could. I told customer service and they tried to help me with my situation, which they did. I would still recommend them for work to be done and done on a good time. read more

The worst mistake I made was not getting up and leaving, to look at a car at another dealership. I purchased a car at the Barberton location and have lost all confidence in this company. My experience with this company was less than exemplary. I took my car back three times to have the driver's side window fixed, because it whistled as you drove down the road. Each time it was brought back I was told it was fixed. Round three, car delivered, and the window still whistles. I now question the validity of this company's service department and professionalism as a whole. read more

Ron provided us with exceptional customer service and honesty. He respected us and our time. He is knowledgable on the Ford vehicles and helpful in making a decision without being pushy. His upfront manner was appreciated. We would highly recommend him to other buyers. read more

On late Sunday afternoon we found ourselves at Ganley Ford off of Loraine Ave. in Cleveland. Our salesmen Ed, and the sales manager Mike Hamilton were fantastic. They had our vehicle waiting for us when we pulled on the lot. They were quick and easy with the process, and honestly went above and beyond to make sure we got the best financing, deals, and every rebate they could think of. We literally might as well have stole it! Not only that, but they were down to earth and really just an absolute pleasure to work with. I will defiantly be going back if we ever need to make another purchase. If you're in the area and looking for a vehicle stop in and tell them I sent you. I promise you won't be disappointed. I'm so happy with my Ford Explorer Sport, and I know they will continue to service me even over the life of the vehicle. Just thought I'd share!!!!! read more

Arrived at the dealership, I already knew which car I wanted to purchase. I entered the building and an employee just stared at me, didn't even make an effort to welcome me into the dealership. Looked at the car I was ready to buy for a good 15 minutes and still no help. Seems like this dealership doesn't like to make money or welcome new customers. read more

Great service. great vehicles. However, they do have a representative named Rory. We found him to be very inconsiderate of our needs and trying to push us into something we do not want. We do not like feeling like we do not know anything about vehicles. We've always bought Fords and know quite a bit. Please discuss this with that employee read more

Nobody returns calls and the salesman I saw seemed like he didn't care. I've had better luck at Gillingham in Parma or Nick Mayer in Mayfield. Both of those dealers felt like they actually cared and I wasn't bothering them. read more

I went to Ganely Ford to purchase a Ford Focus. I initially wanted to get a used car, but with the rebate it was worth it to get the new 2016 Focus. Tonna Davis (Sales) and Frank (Sales Manager) answered all of my questions and had a Focus in the color I wanted driven in from another Dealership. I am very happy with the service and the car which far exceeded my expectations. I look forward to future business with Ganely Ford. read more

This is the second vehicle I have purchased at Ganley Ford West. Just like the first time the staff (Ed, Mike, and forgive me for forgetting the finance lady's name) were great. They make you feel welcome and are very casual and friendly. Although I knew I was not the only customer there, they really made me feel like I was. If you live in the area, or even if you do not, I recommend you get over to Ganley Ford West for your next purchase. This is a smaller dealership away from the "auto miles" and you can tell by the personalized attention they give to their customers. read more

Ed did a wonderful job...I purchased an Edge and Ed spent as much time as I needed going over all the features in the car, which was a lot!!!! During the entire process, Ed explained everything I wanted to know, did not rush me or pressure me, helped me decide which features to get on the car and I am very pleased with my choices....thanks Ed, you are the best. Also, thanks to the entire team at Ganley! Sandi Byrne read more

My lease isn't up for another 17 months but I have been receiving marketing materials for a couple months now from Ganley and finally took the bait. I called and spoke with Chris. I told him my concerns that my lease was not up for a while now and that if he could truly match my current payment I would come in and lease a new explorer. He assured me he could and he said he spoke with his sales a manger and he was on board as well. Best part was he was showing me features on a platinum model which was a couple trims up from an xlt. I called him out on that and he said oh I just wanted to show you the available features. That's great but I wasn't in the market for that level trim $$$. Turns out I wasted a vacation day during Christmas time for a scam. He wasted 3 hours of my day and at the end i was told it was a "computer marketing error " by the sales manager Gary. Don't waste your time at this dealer !!! read more

Avoid the Service Department... Seems if you take your vehicle in with a minor problem, they will find additional major issues as an attempt to inflate their bill. Our vehicle went in with a bad battery and came back with a laundry list of "issues." What dumbfounded us was the vehicle was just there 3 months ago and none of these issues were noted then. They tried to tell me that all of this stuff happened in 3 months since my vehicle was last in their shop. read more

I purchased a 2005 ford freestar. It looked in real good shape. They didnt give me the carfax until I signed the loan papers. Then said it was un an accident with minor aesthetic damage. They promised the car would be looked over and fixed. I was happy until the steering wheel started squeeking a minrh later and the paint peeled off of the radiator grill. Now the brake pedal creaks. I assume it is from the accident. I took it back twice for the brake pedal. They greased it. It never fixed the problem. Now they say it needs 700$ work and wont fix it. I feel a bit scammed on a car that was in an accident. read more

Zack and Pam were great to work with and went above and beyond to present a deal that I was happy with! I have been a customer of Ganley for years. read more

This past weekend I went into the dealership to browse my options for cars. I am a first time buyer with little credit and I did not have a lot of money to put down so I knew my options were going to be limited going into it. I spoke with Amie all the way up to my appointment. She was wonderful and answered any questions I had. She told me to ask for the manager, I believe his name was Robert. He was kind as well and promptly got me set up with a sales associate. This is where my low rating comes in. I was set up with Sarah Talbott. She was nice to start out with, gathering all the information she needed. I told her my price range and she said it would be tricky due to my credit and down payment, which I expected. She did not ask what kind of cars I was interested in, did not give me suggestions, nothing. She said she was pulling a car around to check out. She pulled out a 2014 Ford Focus with 56,000+ miles on it. It had a large gouge in the rear bumper, the interior was chipping away, and it felt cheap. The car was priced at $9000. I know that is not her fault. This was at the high end of my budget but she assured we would run some numbers and see where we were at. We took it for a test drive and all was well. The car was alright. I was not really in the position to be over picky as I needed a car ASAP. As we were walking back into the dealership she asked "would you buy the car today if the terms were right?" And I said possibly if I could afford it. I didn't think anything of it until 10-15 mins later when she was PRESSURING me to sign things I was very obviously not comfortable with. She showed us the car fax where it said it had been in I believe 2 car accidents and had 2 previous owners. The car was way over priced for what it was. She gave me the terms of down payment and monthly payment which were both way above my means and showed me a dotted line to sign on. I told her it was too much and I couldn't do that. She began pressuring me and my boyfriend to add him to the loan and it would make it better. I told her no several times and explained I did not want to mess up or lower his credit. She insisted I could borrow money from a friend, family or use a credit card. I told her no. My boyfriend and I both asked if we could think about it and come back several times and she kept insisting. She finally said ok if I can get the down payment and payment you want do we have a deal? I said we still would have to think about it. She said no I need a signature right now and that with my credit I would not get anything better anywhere else. I proceeded to tell her I wasn't going to do that. After that her attitude changed. She seemed to be pouting and told us to have a good day. I felt very pressured and uncomfortable. I know it is their job to sell, but Sarah came off very aggressive. It seemed as if she was trying to take advantage of a young first time buyer. Another thing was, as we were leaving, we took a drive through the lot and came across the "used car" section. There were MANY cars that would have fit my price range easily and would have been much more realistic that were never even mentioned. Oh well, I took my business elsewhere and now I have the rates I wanted in the first place with no pressure or attitude. read more