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    Gannon & Benjamin Annex

    5.0 (3 reviews)

    Services - Gannon & Benjamin Annex

    Boat repair

    Boat dealers

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    8 years ago

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    McShane Yacht Sales

    McShane Yacht Sales

    2.7
    (7 reviews)

    I dealt directly with the owner, Dave McShane, who is a licensed Sea Fox dealer. He reached out to…read moreme on having a trolling motor installed on my 2023 Sea Fox 2280 Commander as he was referred by M&M Marine where I recently purchased the boat. He told me he would look into the types of trolling motors that are most commonly installed and would get back to me. He never did this, told me to bring the boat to his location, and that he would install a trolling motor. No estimates from him. He placed the onus on me to tell him the type of trolling motor. After several emails, where I included Sea Fox in the email threads, and also did research on my own and then recommended a product to him, he then refused my business and told me to go elsewhere. I have had boats well over 50 years and this is the worst experience I have ever encountered with a marine business that services boats.

    Have to agree with reviews of Matt K and Will S. Not a good experience. I went there in 2022 to…read morelook at Sea Fox boats, which I first saw earlier in the year in Charleston, SC. Well built. Left because I found Dave McShane rude and condescending when answering my questions. I eventually found a 2019 Sea Fox in CT in excellent shape in spring of 2023 and bought it. But you need to get parts from your State's authorized dealer. Sea Fox will not take orders directly. I got a part last year from a young man on their staff, very nice, no issues. This year I called for a replacement T-top anchor light. Rosa McShane took my order and said she would have it shipped directly to my house, since I'm 70 miles roundtrip from their site, and it was an easy fix. She took my CC info and sent me an email saying it would be 2 weeks. 4 weeks later, no part, so I called and Rosa was 'sorry to hear that and she would talk to Sea Fox in Charleston when they (Sea Fox staff) return on Monday July 7th.' Not being able to go out at night fishing for the past month, and wanting to go out on the boat for the fireworks on July 4th, (hundreds of boats out, so an anchor light is a must, especially with the harbormaster!) I had my marina put in an OEM light on top of the T-top. Very nice, more solid than the original. I called Rosa and told her that, and that I wished to be refunded. She said I would need to get the part first and send it to them before I got a refund, but she would also check and see if Sea Fox sent it to them instead of me. Well I obviously had no part to send back (at my expense!), and would I ever get it? Turns out Sea Fox did send it to McShane Yacht Sales, so they had it, but never called me. I had to call after a month, then they looked around and found it. She said she could overnite it to me (my expense, and I already paid shipping), but I already had the new one. So it was In her possession anyway...but she told me Sea Fox charges them a $20 restocking fee and I'd have to pay that. I asked her why I would need to pay a $20 restock fee for a part I never received, and why wouldn't they be calling Sea Fox and asked for a waiver on it since Sea Fox screwed up, not me, nor McShane YS for that matter. She said she'd have Dave call me. Long story short, Dave McShane said I was being unreasonable fighting over $20. Wasn't he doing the same? Wouldn't he fight for a customer and tell Sea Fox they messed up and the customer, nor he the dealer should pay them $20 for their mistake? I was hoping so. Nope, he told me "You can call Trump!" (???). Today I got a refund check for the part LESS the $20. I'm tempted to go to Small Claims court, where McShane or Sea Fox Boats would also cover the $40.00 filing fee, and you can also get triple damages for an issue not resolved in 30 days. Dave M. told me 'fine, I have a piece of paper here that shows you ordered a Special order part from us'. So what? A light is a 'special order'? Doesn't matter what kind of order it is. I didn't get what i was promised in 2 weeks. He also said 'you can come down here and get your part', and that's when he hung up on me. But I'll just post this review here, and a few other sites as well. Lesson learned. Tom H

    Brewer Street Boatworks

    Brewer Street Boatworks

    3.5
    (11 reviews)

    Great crew at Brewer Street Boatworks, they have been super helpful with everything from a boat…read morepurchase to helping me become a better boater. It all started when I was searching for a center console and Skip, the owner, was brokering a boat for a client of his. He was up front and honest with me about the pros and cons of the boat, and made sure that I realized it was a true fishing boat. Skip and his team went out of their way to make my buying experience easy. From the survey and sea trial to the delivery he worked with me and my wife to ensure we were informed and answered any and all questions that you would expect from first time boat owners like us. The delivery was a chance for me to help pilot the boat from its home port to my mooring. Skip had his son go along with me to coach and guide me on the voyage. It was a great trip and I really appreciated the help. We will definitely look to Skip and his team to help us once we graduate from our current boat to a bigger one.

    RUNNNN from this place! I met the owner Skip with my wife and son. When we pulled up in our car, he…read morewas outside yelling at someone. I told him what kind of boat we were looking for. He replied, "OHH WOWWWW you can afford more than that you are driving a Maserati"!!!! I was like WTF! This was totally unprofessional and rude. He acted like a total jerk and kept bring up my car! Anyway, we left that place and headed for a bite in Newport. We asked a few people in the restaurant about Skip from Brewer Street. They all said RUNNNNNNNNNNNN he is not friendly and truly a condescending man! I will never go back to that place again! Just ask the locals about SKIP!

    Hy-Line Cruises

    Hy-Line Cruises

    3.5
    (4 reviews)

    Location at Martha's Vineyard Island Oak Bluff, and unlike the other offices at Nantucket and…read moreHyannis, this office is just a one room booth (though it can fit a lot of young people at a time). I kept missing it, as it was a crowded Friday afternoon, but then later realized that it is exactly where it needs to be: fronting the entrance to the dock where the ferry leaves. We were able to change our departure (to go back to Hyannis) from 8:40 pm to an earlier 6:10 pm on Friday, and there was no charge since we did it before the original time elapsed...we just needed to show them our original invoice. Unlike the other Hy-line offices, there is no indoor seating, but plenty to pass the time since right in the middle of a busy tourist area. By taking the earlier return, it was a different crowd...more older and a lot less crowded. We got back to Hyannis in under an hour, and offloaded pretty easily. There were shuttles waiting in the nearby road (to avoid the heavy congestion in the pickup area), and we got the last two seats. We got dropped off at Lot 8 offsite in 10 minutes, and were on our way. Probably wouldn't recommend trying to see both islands on the same day, but it can be done via Hy-Line.

    If you are the kind of person that says it's not about the destination it's about the journey, take…read morethe time to go on the old ferry not the high speed. The staff is super relaxed and we felt very welcome the minute we stepped on board. They made us feel like we were locals. They have a fully stocked bar, several comfortable areas to sit, great views and a very smooth ride. Only reason for lack of 5 stars is the boat is a bit old. Not that there is anything wrong with that. Just not quite a five star experience.

    Gannon & Benjamin Annex - boatrepair - Updated June 2026

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