Went in to once upon a child today to sell my items. The girls were so kind and helpful and I think…read morethe lady who is the manager ended up checking us out and she was such a pleasure she made the selling and buying experience so nice!

awful customer service. Fake nice and rude manager and associate. I was extremely disappointed. We…read morehaven't been in a while and we were never treated like this. We will never go back to Springfield location.

Unfortunately the children's place in the Holyoke mall has closed its location. I found this out…read morewhen I went into the mall to return something I purchased online and it was gone. I wish they had sent a email or some type of communication for the people who are customers that live in the area that it was going to be closing. The clothing was cute and reasonably priced and it was nice knowing I could do pickup if I wanted to.

This store always has a bargain and always 50% off already clearance items that are very cute! The…read morepeople who work here are bizarre. They always welcome everyone as you walk in, they ask if they can help you. They are nice and helpful except when it's time to check out. This is not my first bad experience here with cashiers but today took the cake! First and foremost, I was behind a women with returns. So the cashier transfered her to another cashier and then started ringing up someone who wasn't even in line until they came along. Aka - they cut and these ladies did not care! Then fast forward to later that day I found a 25% off coupon and since I just made the purchase, I wanted a price adjustment. This woman gave me the biggest attitude and didn't tell me what she was doing. She did a return and rung me up again but instead of telling me what she was doing, she just kept barking orders at me! If you do not enjoy working with customers, then quit! Not only did she not tell me she was doing a return, she didn't even give me a receipt saying a return was processed! So now I'm waiting for my credit card statement to make sure I was only charged once. I didn't do anything to her and the way she treated me is why I will never go back to this store. You can use the same discounts and find the same deals on their website.

What a great find! This boutique has a ton of great, reasonably priced finds in a range of styles…read moreand sizes. I loved the purchases I made online and was pleasantly surprised that they arrived within a few days! The store owners are the nicest as well and go out of their way to make customers feel welcome and appreciated. It is the best kind of small business and I can't wait to visit again.

From the owner: Welcome to Lotus & Compass Inc! We hope you leave our site or store just a teeny bit happier than…read morewhen you arrived! The team behind the Lotus & Compass Inc brand are myself (Melaney) and my husband and business partner Brandon! We are blessed with two children Hunter (5) and Haven (3). Our primary mission with Lotus & Compass is to bring affordable, stylish clothing and accessories to our customers, so that they can feel their very best EVERY DAY! Let us help make shopping for clothing both easy and fun once again!

I ended up stopping at Holyoke Mall to mall explore. It's three floors, with the bottom level…read more(basement), providing a food court and also Burlington. The mall looks pretty active, far from considered a dying mall, and definitely not dead. I saw a couple of empty spaces which gives an indication. Some stores stood out to me, one of them being Bob's Stores. I would have guessed the whole chain went to bankruptcy -- guess not? There were some other stores I came across that I don't find in my home mall, which stinks to some extent. The variety is on its "A" game. If it wasn't too far, I wouldn't mind making this stop again. The parking lot is not paved at all, and also with a large amount of poodles in different areas. It would be great to see this addressed, which will up my rating.

I was at Holyoke Mall Monday, February 16th, day before the fire. I reported to the Holyoke Mall…read moreManagement Office the foul smell of sewage and gasses in both the Food Court area and the Mall area outside JCPenny. I have to question the true cause of the fire the following night, as I was told by workmen prior to this that the Mall is built on a landfill and without proper monitoring of gasses emitted by a landfill, the Mall could be prone to fires and possible explosion. What's also concerning is that this Mall is so poorly maintained. I don't think I'll be shopping there again, ever!

I had a positive experience at this Plato's! Most Plato's I've been to have rude staff who seem…read moreinconvenienced by you trying to sell stuff but this staff was really kind and I got $80 for my haul. Not bad for Plato's! The selection was mid and I didn't end up purchasing anything. But I'd sell here again.

They are trying to attract a younger more hip crowd and it's just not working. The girls that work…read morethere are absolutely clueless.

This weekend while shopping at the Holyoke Mall, we decided to stop in at this Old Navy store to…read moresee what they had. This store itself is large and has the typical items you would find at any other location. The difference between this location and others is that the shopping experience here is completely different. Every time I shop here I am reminded about how much I actually don't like coming in. The store is typically packed with people, the store is usually disorganized, many items are damaged, and the staff is often rude. For these reasons I prefer to shop at the store in Hadley. Overall, this could be a decent store if it got a bit more organized and the staff had a better attitude. I hope that the next time I come in this shop is doing better.

Tried to return a pair of baby leggings I ordered online on 7/20/16. The women behind the register…read morewere adamant that the return policy is 45 days. The shipping label clearly says that items can be returned to the store in 60 days. I was in a hurry to get to a doctor's appointment so didn't argue the point. I had just returned an item bought on the same day from the Gap with no problem. Please educate your staff on the return policy. I'm not going back for $5.99. I think I'll mail them back to the president of Old Navy and let him know that they need to train their staff better.

The salon at JCPenney is ridiculously on point. I cannot believe how friendly and accommodating…read morethe staff is. It's easy to make an appointment, and I cannot recommend Yeung, the stylist enough. I have long, thick hair, and she can do a wash cut and blow-dry I under a half hour. The quality of my haircut is superb. Everything is even and symmetrical, the style is exactly what I wanted without having to say much, and her blow drying skills are incredible. I can't stop touching my hair! If you want a quality service, and to put your hair in the best hands, don't go to one of the cheap walk-in places elsewhere. They simply cannot deliver what JCPenney does.

Hi yes my name is Jason. Some people call me Jeff. I just want to write this review been around…read morethis area for 59 years. I was born here. I was here when the mall got built and JCPenney has been part of my life for shopping anyways I gotta tell you the store is really gone downhill. I know there's a staffing issue with that. No excuse you never get help there anymore. People just walk out. You know the staff doesn't say hey welcome hey you're looking for something. Nobody helps you there anymore and used to be nice and clean in there and it's really dirty. Some of the racks of clothes are all messed up and kind of disappointing. I had an account there and I didn't use it for two years and they took it away on me and So. That was a bummer too not just Holyoke store. It's too bad. Nobody wants to work anymore people built these kids don't wanna work most of the kids on me, but they're good kids too. They have no ethics.