Trying to get in touch with the store because they were closed yesterday(6/10/2026) when the wedding party went to get their suits. Sign in the window said A/C was down. We need the suits for a wedding tomorrow afternoon! I noticed men's warehouse is responsive on here so I figured maybe I could reach someone this way. read more

Don't bother buying anything from here if they don't have your exact size on the rack in store. Had to order a jacket from them because although they had the suit pants, they didn't have my size in store. After being lied to about when the jacket would be in, the supposed 2 weeks I had before my even were whittled down to only 4 days by the time the jacket came in. Then when I came to pick it up, it was damaged and they supposedly "overnighted" the same jacket from another location, however it took another two days to come in. Day before my event now, still no call about the jacket coming in so I called again and no one can find it, so as I'm about to get another suit at another store, they call and have supposedly found it, so I drive 45 minutes to Holyoke to pick it up only to be told they again could not find it when I arrived. Finally after 15 minutes a manager located the jacket in the back, but after all the trouble they only gave me a plastic bag for the jacket on a downpouring day even after purchasing a $500 suit because they had supposedly run out of suit bags. Absolutely will not be back as the communication and lack of professionalism was very disappointing. read more

I walked into the store looking for a suit for a funeral and I saw three salesmen standing in circle talking to each other. While I waited for someone to greet me a browsed the store looking at the suits and trying to figure what I liked. There were 3 customers being helped while 3 other salesmen were doing nothing. As I browsed NO ONE even greeted me so after 10 minutes and still no greeting and 3 salesmen still chatting amongst themselves. I left the store went across the parking lot and spent my $859.30 at DXL where I received OUTSTANDING service!. What does it take to get decent customer service these days? I started to stand on my head but I figured that would work either. I will never patronize your store again. EVER ! read more

Thank you Anthony and Eric!!! They were superb!!! Left our suit in NY. Needed one stat!! Anthony and Eric were calm and cool. They took the time to help and made us feel like valued customer. They were not pushy at all. We had a really pleasant experience. Excellent job!!! This is by far, the best men's warehouse. read more

The place is like a used car sales floor. No one who works there listened to a single word I said. When I walked in the door, the store was empty and 2 employees came running over, and I explained immediately: I would like to try on a suit for my job, I cannot buy one until I get paid at the end of the month. Again, I cannot buy one today, ok? "Yeah! No problem sir! Let's get you fitted" They spend an hour fitting me for a suit, and finally bring me to the counter as I expected: "Ok! That will be $XXX.XX" Did you not hear a word I said? I told you twice right when I got here that I can't buy a suit today! "... CAN'T BUY A SUIT TODAY!!!???....... One moment please!!" ::runs into back room with coworker for 10 mins:: I got the suit somewhere else, but it didn't come with a dress shirt, so I came back to get one (shame on me) and they measured me and gave me a dress shirt saying it will definitely fit and I didn't need to try it on. It was way too big. Came back, exchanged it for a different one that they again assured would fit, way too big. I just wound up having to get my money back and say screw this. Wasted 3 hours of my life. What a joke read more

Rob helped me get fitted. Spent a good hour and a half with me, great guy, super nice, and helped with all my questions. I definitely suggest working with him at the Holyoake location. read more

Selection and service are excellent ! Got a suit ,shirts ,socks and belt and shoes same place. Very convenient! Please ask for LJ he is great! read more

Brittany was amazing! She was super friendly, offered great help in picking out a suit, shirt and tie for an upcoming wedding and got items from another store sent when they didn't have the exact size needed in her store. Even suggesting things on clearance to help save some money. She is a huge asset to this store. read more

My fiance and his groomsmen have not had a good experience with this store. One salesman in particular (can't remember his name) was extremely rude to my fiancé, and continuously made inappropriate comments to and about him. More specifically, he was discussing my finances financials and inquiring how "he would possibly afford such a big wedding" to his groomsman?. He works the evening shift at the Holyoke store. As you can assume, we were very disappointed as this was supposed to be a positive experience prior to our wedding. Will not be returning and would never recommend. That's all! read more

Both of my boys went to this store for tux rental, on 3 different occasions they were completely ignored by the staff who were busy on their phones. Both of my sons waited over an hour to be waited on, there was no one in the store, one of my boys left and made an appt with another store, my other son went back the next day and waited another 45 minutes to be acknowledged , again, no one in the store, the tux he was given was worn out, and poor quality, the black shades of the garments were faded and didn't match. I guess this store doesn't mind losing 500 at a time as their employees are could honestly care less. This was all very disappointing. read more

Between being charged way to much for a " Tailored" suit and buying experience I hope I never have to go back. My personal opinion is they are only still in existence because they are a national chain that makes getting suits easier for weddings and other special events. i felt more like I was buying a used car where a the salesperson was trying to upsell the entire process without even caring my own specific needs. read more

Service very slow. Not enough staff. Not friendly. I hope you have plenty of customers because I will never go back. I And you will not be in business too much longer , somebody else is going to come in and do it better than you. read more

My brother and I went to Men's Warehouse in Holyoke, MA looking for suits for his upcoming wedding. What a great experience we had at the store working with Brittany! She helped us at every step starting with selecting the suits, sizes, ordering, tailoring, selecting shirts and ties and other recommendations she made. She was there for all subsequent visits including last night when we picked up the suits. All the tailoring was spot on and she gave us the "once over" to be sure everything was perfect before we left. I can't say enough about her professionalism, her keen knowledge of menswear, style, recommendations, and to add to it all, her great sense of humor! She also assisted me in ordering shirts directly from the store that were delivered the very next day to my home! Brittany is a true asset to Men's Warehouse and certainly someone who loves her job and sees things through from start to finish. My brother and I are very thankful for all the help Brittany provided to us to make his wedding day a very special one! read more

It is all Brittany. She is one amazing woman. Beautiful taste. Efficient. And I guarantee if she makes a recommendation take it. I hope this business appreciates her. read more

When we visited this Men's Wearhouse for our tuxedo rentals we originally loved the experience but in the last few times we have visited our overall thoughts of this place have gone down. When we recently visited to pick up a free suit (since we rented a ton of tuxedos) we got bounced around between multiple employees. It seems like since we weren't spending money again they didn't care about our experience (suprised?) The other frustration we had was that when we were looking for the suit our voucher was for $600. We ended up realizing that they were only showing us suits over that budget or way under. That was frustrating because we spent an arm and a leg here for our wedding. When we finally went to pick up the suit (since the legs got tailored) the employee at the cash register was rude and made us feel like we were an inconvenience. Overall, really dissapointed in our experience here and hope that they can actually get back to being a receptive and kind Men's Wearhouse like they were previously. read more

Rented a suit for my son's Saturday wedding at the Burlington, MA store, suit was fine, but at no time was I told to return the suit on Sunday. Nor was I told there was a $20 late fee, and to avoid it I could return it to any store. Not bait & switch, but not fully disclosed. read more

Attention Men's Wearhouse Corperate; whatever you are paying the workers at your Holyoke store, it is not enough. I went in with my spouse to find a suit for an upcoming wedding. Clearly the store was understaffed, and the store software was having all kinds of trouble. Despite all of this, every single salesperson on the floor was pleasant, polite, and hustling their asses off to get everyone exactly what they wanted, Including the large group of men who came in before us, all looking for suits for a wedding THE NEXT DAY!!! My husband had a hard time finding a matching separates in his size. Your crew went all in to find something classy, within our budget, and available in his size to be shipped right to us in time for our event, while helping several other people at the same time! Give DeAnte (apologies if I'm spelling that wrong), And the three delightful young people (two teens and one recent HS grad) working with them a big fat raise! read more

A mixed bag. I went in on a Tuesday to get a suit for an upcoming event. My old clothes were lost in a fire, but it was time for another suit anyway. The purchase went fine. The salesman was efficient and didn't try too hard sell me add-ons. I was surprised there was a charge to tailor the pants, I've never encountered that before. We agreed that I could pick up the suit on Wednesday after 2pm. I went in a little after 5pm on Wednesday and the same salesman went to get the suit for me. After quite a wait. he came back to tell me the hems were done but the clothes needed pressing and would be ready in another 10 minutes. This is simply not good customer service. I've been in been business and know that sometimes things go wrong. However, a simple follow-up call to let me know things were running long would have prevented my waiting and assured a better customer experience. read more

Feel my blade, Men's Wearhouse! I hate, hate, hate you. I needed a suit for graduation and I came in over two months before the date. Through an incredible series of blunders I ended up getting about the dumpiest looking three-piece suit (made in China) for almost $200. Lulwut? Everytime I came into the store (generally after they mislead me into thinking I had a resolution), they did the hard sell trying to get me to buy extras I didn't need. No, I don't need a zippy track jacket. I really don't need a poofy golf hat nor a set of suspenders. No, I don't need a weeks worth of shirts. Please, I really don't need anymore ties. JUST GIVE ME A NICE TAILORED SUIT. Oh, what's that something about tailoring? HAH. Their "master tailors" (a trademarked term) can do hemming and that's about it. Anything more and you'll have to go to a real tailor. If you want a real suit you'll have to go elsewhere too. Only go here if you are absolutely pinched to get a suit and it doesn't matter how you'll look. If you want to look good you'll stay far, far away. HATE. HATE. HATE. read more

So I have a wedding to go to tomorrow, of course I am currently staying 2 hours away from my place, and of course I forget my tie bar at home. On Black Friday no less the workers were all extremely eager to help. I must have been approached by each worker at separate times to ask if everything was ok. The prices on the tie bars were fair and they had a decent selection. All things considered the staff was courteous and helpful and the selection was as good as it could be for a men's wearhouse. It is likely I will return if I'm ever in another wardrobe crisis. Bravo Men's Wearhouse. Bravo. read more

Well, that was disappointing! Go online to Men's Wearhouse's website, and there's a whole slew of pages dedicated to suits and tuxedos for weddings. Go to their actual store, and prepare to get absolutely nothing accomplished. We've been holding off on deciding what Jamie and the groomsmen will wear at our wedding, because we wanted to try on some different styles and colors. You can do that at Men's Wearhouse, right? Wrong. We were greeted by a very friendly gentleman, but I immediately got this overwhelming sense of unprofessionalism. He mentioned that he was having a bad night because his football team lost. How did he know this? They have the games on TV, right there in the store. Great for dudes who wanna keep tabs on their team while they're shopping, bad for male employees who end up just standing around, watching the game (like this guy does). I asked about tuxedos and suits for our wedding, and after mentioning that we will likely rent them, was told that there wasn't really any way for us to try on the different styles. What? No, seriously, is this a thing? After he walked away-- completely disinterested-- to watch the football game, I looked around at a few wedding-worthy suits they had on display. I called the employee back over to ask, "is there anything similar we can have Jamie try-on to get a sense of which color, or even style, we'd like?" He hemmed and hawed, basically saying "no", then grabbed, what appeared to me to be, the EXACT jacket we were interested in. So, tell me again, seriously... can we or can we not try on suits we'd like to rent? I'd be grateful to hear from corporate in this case. After the employee walked away again, my demeanor obviously changed: I was really disappointed. I was hoping for this great decision-making evening, only to be left confused as to how to go about this. Jamie looked great in the black suit jacket he threw on over the top of his ratty raglan tee, but that was no compensation for the complete lack of professionalism. There was no conversation about what type of suit or colors we'd be interested, no discussion about ties or accessories, no offerings to pull out a catalog, or even to use the dressing room, for goodness sake. I hope to go back, if for nothing else, for a bit of clarification, but will seek out another employee. There was one gentlemen (very well dressed) who seemed to be *actually* assisting another customer. If James Bond were to come here, he'd double-oh-seven nope his way right back out. And we all know and trust James Bond. read more

For a short job stint in my life, I needed a (dare I say it) wardrobe of dress cloths (I still shudder when I think of it). So I stopped by here and dropped about $2500. I have to say that I was pretty impressed. I was handled very well and their technique of laying out options on these huge tables is quite effective. I went in just planning on buying 3 pairs of pants and walked out with 4 pairs of pants, 6 shirts, 2 belts, 2 pairs of shoes, 1 evening coat and 2 sport coats (along with some other items I can't remember) most of which required a certain amount of tailoring. I admit, I have heard stories of improper fit for weddings and proms etc., but perhaps building in a longer lead time might assure a better outcome. For me, everything came out perfect the first time (This was around 2001). read more

I think I've finally found a place to buy clothes both my wife and I agree on. First things first, they are not cheap. However, if you hit them during their fairly frequent BOGO sales you're getting good value. Our salesperson (Chris I think) is great. Yes, he tries to sell you stuff (his job) but he works hard putting together combinations that look sharp based on what you tell him you want. He goes through the whole store matching items and brings them all to you and he's not at all pushy. The (free lifetime) tailoring is very good. Though the first alteration ended up being a little looser than I would have liked. That may be the norm for tailors because I've had that happen to me elsewhere. The tailoring turn around on my first order was pretty short. On two subsequent visits it was around 2 weeks which sort of sucks but it is free. One negative was a blazer I bought. I love it but the thread of both front buttons unraveled after wearing it just a few times. I wasn't happy sewing them back on but given that I needed it in less time than what it would take to be done there I had to suck it up. Getting a $50 gift certificate for every $500 spent is a great deal, again especially during BOGO. All in all, I like the way I look. ;) read more

I received great service from this location, all because of Sandy, she went above and beyond while helping me find a tuxedo for an upcoming wedding! Sandy may have been the manager because she was an expert in all areas, and exemplified customer service! Thank you!! read more

I was disappointed with this men's warehouse. My fiance and i wanted to buy a lovely Tux for both him and his best man. We were looking at spending a good amount of money, since Vera Wangs tuxs are costly to rent and own, and we were looking to own them. First off, we started with a man who thought we wanted to rent for prom ( thank you for the compliment, but we are not 17 nor do we look 17 thank you) He left us alone for 20 minutes after he measured my fiance. After awhile a girl asked if we needed help and we told her we were being measure for a tux to buy, but the man walked away. She was surprised that we wanted to buy, and i told her i was interested in the Vera Wang (VW )collection. She apologized and ran after the guy who was originally helping us. After he realized we wanted to buy, he started showing us suits. NOT tuxs, not Vera Wang, he showed my fiance everything but what we wanted, and once he got a coat on my fiance he vanished again, for another 15 minutes. Finally we walked away and was stopped up front by another worker and asked us if we needed help. We told him we needed a tux to buy, and then found out that they didn't even have VW in the store. Basically we left the store, they lost our money, and we ended up with tuxs else where. I did speak to a manger (Chris) over the phone and he was very nice about the situation and understood completely. I hope that he might fix the problem as a store over all. read more

My fiancé went in to get his tux and come to find out the suspenders don't come in the same color as their bow ties... why have colors if they can't match?? read more

Great service. Came in to get a suit for my husband for a wedding the next day. Salesman pulled together a great outfit. Awesome customer service. read more

Great service and selection! They have something for everyone, in a range of prices. I really liked the way they presented some shirt and tie options (without pressuring to buy). My husband and I went during the buy one, get one free sale, and he got quite a lot for what he spent. They also have a loyalty program, and you get a $50 gift certificate for every $500 you spend, which a pretty good perk. read more

For the complete story, see my review on the King of Prussia Men's Wearhouse via my profile. This review continues that one because we had to deal with this store as well. In summary, someone at this store mistakenly thought a groomsman of mine was picking it up at this store, instead of shipping down to KoP like they were supposed to. However, when informed of the mistake and the predicament it put me in two days before my wedding, the person I spoke with on the phone was very understanding and cooperative. His name was J.P. (spelling guessed) and while he didn't know who made the mistake, he did his best to fix it. Obviously I couldn't drive up to Massachusetts and back on my wedding weekend, and no shipping companies deliver on Sunday (the day of my wedding). J.P., however, went so far as to offer that someone in his store would drive halfway down to Philadelphia if we were to meet him/her, which would cut our driving time down by at least six hours. Because of logistical issues and lack of anyone available to drive even that much, we had to turn down his very generous offer and go with the solution noted on my other review. On the other hand, while J.P. was extremely helpful and generous, I have to note that the regional manager, a Mr. Lorenzo, of this area was INCREDIBLY rude to us. One of the KoP store staff had called him in order to speak with me about the situation, and he flat out refused. While I understand that the regional manager doesn't necessarily deal with situations like this, I would have been satisfied had he just apologized for the mistake and referred me to the manager of the store here. A flat-out refusal to even speak with me lowers my opinion of the entire region's stores, and I felt compelled to complain not only on Yelp but to corporate as well, which I never do. Were it my decision, J.P. would have that position instead based on his knowledge and helpfulness, and I certainly hope his superiors see this review. read more

Pretty nice selection and nice clothes. Definitely on the expensive side, though. You can find better bargains at department stores, but you'll not have the selection. The salesmen are nice, but they definitely give you the hard sell. It's hard to come in and just browse, so if you're not set on buying something, you'll need to steel yourself to resist the sales pressure. And they definitely do try to sell you on extras--belts, shirts, shoes, ties, etc. So figure out what you need ahead of time and if you don't want the extras, just say no. Fittings for alterations are professional and well done. read more

My fiance just picked up his wedding suit from Men's Wearhouse. We both know nothing about suits or how they are supposed to fit, but Igor helped him choose one that looked great, and that was in the price range we specified. Igor was awesome - he was very knowledgeable and patient. When we picked up the suit today, Igor saw us and came right over to personally help us. He even looked over the suit alternations on my fiance to make sure everything fit just right. Igor definitely made our experience at Men's Warehouse awesome - it is rare to find that type of care for ones customer's and we can't thank you enough!!! read more

We recently purchased a suit from this store and wanted to give a shout out to Brittany for her excellent attention and customer service. She picked out the perfect suit for my son and spent all the time needed to choose accompanying ties and shirts. We went back and she helped with shoes. Her attention to detail is to be commended. Thank you Brittany! read more

An excellent experience from the time we walked in, T's suggestions were consistently perfect, both in terms of size and style. Additionally had a great selection with very nice discounts. read more

My fiancé is tall, hard to miss black guy who comes to this location several times a year (he's very popular and is often invited to either be in or attend weddings- many of which are black tie). Every single time we come in someone says, "we will be right with you" and then we proceed to wait 20-30 minutes before anyone acknowledges us. This last time there were available sales people who were cleaning up/ organizing the store while we waited around for 20 minutes for help as other customers, some of whom arrived after us, were helped. This is profiling at its best and it's really tired. We will do our business elsewhere. Other reviews here mentioned that it seems as though that if the employees think you won't be spending a ton, they won't even entertain you as a customer. Their determination of who will or will not spend money is based on race and apparently other, more arbitrary things. It's poor customer service and actually counter intuitive, though. We are all more apt to spend money, if customer service reps treat us like humans and with dignity and respect. read more

My husband bought two suits here based on the advice of the sales associate. He found current styles that actually suit my husband's body type very nicely. I was impressed because my husband has bad taste in fashion and the associate picked out styles that I also found to be attractive on my husband. We had also stopped in on an earlier occasion just to get measurements because my mother was travelling overseas and was getting a Chinese suit coat made for my husband while she was there. We didn't have my husband's measurement so we thought to give Men's Warehouse a try. They gladly did the service for free and I have to say, their measurements were spot on! We had to convert it from inches to centimeters for the Chinese seamstress, but when my mother returned to the states with the coat, all we could say was how perfect the fit was!! read more

This store was a disappointment from the start. My boyfriend had been "fitted" for a tux in California for our friends wedding that he was officiating in Massachusetts. The initial fitting was a disaster as they did not even have a full tux for him to try on, they assured him that everything would be fine once we got to Massachusetts to pick one up there. They had also told him that since none of the shoes they had fit him, that it would be no problem for them to remove the shoe rental and he could use his own. Once we got to this location in Massachusetts it was a different story. The staff was rude from the moment we walked through the door. They hassled us about the shoes (which they did eventually take the cost of the shoes rental off as we were originally told), he wasn't particularly happy with the fit or length of the pants (which they said was fine if he wore the black socks included) and also when we questioned the tie that was included. The lady that was in the back at the dressing rooms just kept repeating "you can ask the groom what they wanted" like we were going to drive an hour back to this place to swap it out when the correct one had been requested to begin with. A man that we assumed to be the manager finally grabbed the correct tie and slung it at my boyfriend and said "take it and get out of my store". The rest of the groomsmen had similar issues with their tux rentals as well. On top of all this we had his 75 year old Aunt with us...the disrespect and overall lack of customer service was ridiculous...needless to say, there was no reason for them to act this way towards their customers and we will look elsewhere for tuxedo rentals in the future. read more