If I was looking for good customer service, this store would be a hard pass. Studious lack of…read moreinterest in any of the potential customers when I popped in today. So if that kind of thing bothers you, or you actually need sales advice for clothing etc, you may well want to go elsewhere. However, I'm looking to buy 2 sheepskin rugs and a dog bed, which I'd bookmarked online, but was hesitating over not being sure what the quality would be like. Turns out the quality - of the goods - is excellent. And as I live in CA and am only visiting Saratoga for the weekend, this was a serendipitous walk past on my way to dinner and I'll do my purchases online when I get home.

Overland!! Love this store when I went to Jackson Hole so when I saw there was an East Coast…read morelocation I had to visit. We made a special stop for this store. Hubby picked up a coat. I was casually looking. Our salesperson Monica was amazing. She search every inch of the store until she found us both the perfect jackets. I even got a matching scarf. So glad we stopped. I love my new jacket

Browsing is a pleasant, no pressure experience. Yet, if I have questions or need help, it's…read moreavailable. The merchandise is beautifully displayed with an array of sizes and age appropriate styles. Sale items are abundant. It's almost impossible to leave the store empty handed.

When I first arrive, the staff always give time to poke around the racks on my own. But if I have…read morea question or show interest in anything, not one, but two or three smiling faces pop up. From that point on, it's as if I'd been adopted or something. Tons of help, plenty of honest feedback, and a wealth of good nature. I love this store, but I love the women who work here even more. Oh, and I do get the best duds at Chico's. Thank you.

ABSOLUTELY HORRIBLE! Earlier this month I went in with my Sister to shop. The store manager, Joy,…read morewas absolutely rude and obnoxious to my sister. As Joy was ringing us up, everything seemed okay UNTILL Joy was stuffing my sisters purchases in only ONE shopping bag. My sister asked politely "May I please have another shopping bag?" And Joy responded "NO! I don't have a bag to give you. You're only getting one!". As Joy said this she slammed her hands on the counter of the register and was staring at my sister for a long period of time. She made it feel so uncomfortable and awkward. Joy's behavior was not confirming to the situation and she snapped at my sister for no reason- keep in mind the customers ahead of us got their items placed in THREE (3) shopping bags that Joy filled herself. Just FYI- that shopping bag Joy stuffed ended up ripping once we got to our car. Thanks, Joy. You're "training" and "reputation" proceeds you. My sister resumed to leave the store but then wanted to make another purchase as she found more items of interest. We got back on line- Joy made it a point to run away (yes- she ran) from the register and demanded her store employee, Lorraine, "Go handle them". (We weren't even rude). Lorraine was absolutely AMAZING to us and by the way, placed my sister's purchases in FIVE (5) shopping bags. Lorraine literally said, "oh yeah we have plenty of shopping bags". So, Joy lied. The store manager of Vera Bradley in the Lake George Outlets on Route 9 LIED! I called the owner of the Lake George Outlet, Serene Shanice, to inform her- she proceeded to tell me that in Joy's training that if there is an issue they are to not deal with a customer. Okay- but we didn't cause an issue. I informed her how Joy was the one that snapped at my sister, I was a witness, and that behavior isn't appropriate even for a store manager. Ms. Shanice seemed sympathetic of what happened but I don't think she's going to properly handle the situation- so that's a why I'm here to speak on this. She didn't even really give me any resolution. So- there's favoritism being played here. Vera Bradley is amazing- I truly believe having an abusive store manager gives the brand a bad reputation and hurts the store. Even after speaking to MANY people that have shopped there- they have stories about Joy as well. The value of the items are amazing. The value of the manager, Joy, is awful. She is rude, disrespectful, snappy, and just unprofessional. I suggest not shopping there unless you want your shopping bags ripped up by Joy. She seems to want to keep those pink PAPER BAGS all to herself.

I love checking out the Vera Bradley Outlet whenever I am near one, it's much cheaper than the…read morestores in the mall. This is a newer addition to the Lake George Outlets. This outlet features a plethora of handbags, wallets, luggage, cosmetic pouches, blankets, towels and other accessories. The majority of the items come in a quilted pattern which isn't totally my jam, but I'm happy to see they are introducing more understated nylon bags in solid colors. The outlet always has some kind of sale going on. If you are looking for the best bargains, head to the clearance section in the back of the store, that's usually around 70% off and TONS of good deals on a variety of discontinued items. My husband, dogs and I are a huge fan of their blankets. They come in a variety of fun patterns, they usually run $15-22 depending on the deal at the time. I'm always putting them in the washing machine and they have held up well. We have also picked up some duffel bags at Vera and they are great since they can easily be washed. The store is on the smaller side, which can be awkward in pandemic times.

Was inclined to leave a positive review after meeting sales associate Brian who was very helpful…read moreand knowledgeable. No doubt that I had to make a purchase after seeing how professional he was. I love my new shirt.

Large outlet with clothes and home goods. All these stories seem fairly similar, but I suppose…read morewhen the brand is so iconic that's to be expected. This one also has great parking and easy access for foot traffic. There was a line when I was here both times in the span of a week, it's a popular place.

I never reviewed Merrell? Weird. I've been here many times over the years - especially when they…read morehave good sales. I happen to like the brand and quality of their items, and this location is great. Today it was a tad busy...munch busier than I can tolerate these days, so I left empty handed. That said, I still tried on a pair of shoes that didn't quite fit right (but they were discounted significantly!). If the aisles were just a bit wider and the store wasn't quite so "people-ey" today, I might have lasted a bit longer.

As is well known, I'm a Merrell fan. This sign was what made me realize there was an outlet mall…read morehere at all. So that's what started it all. These stores seem to all have the same footprint and layout. They may even be told how to do the displays, I'm not sure. But they seem to all be awfully similar. Here the two lady employees were really nice and know the shoes and customer types well. I watched them handle a full shop without difficulty. That got them the 4th star.

My favorite hand bag brand. Very friendly staff who can help you calculating the final price…read more Very clean and organized store The best deal is on the clearance racks at the back

We spotted a Coach store among the visible titles from the roadway. Coach was the standout store…read morein this part of the mall and the only place we love shopping in so we got a great park near the entrance and went inside to a store filled with window shoppers and few purchasers. The sale was great and they really packed them in. Despite this environment, the employees were incredibly nice and helpful. We ended up buying two totes and a back pack that we love, love, love! And the price???? 60% off plus an additional 30% off clearance! Crazy deal! I came straight home and made bag charms for them. Didn't go anywhere else but the place was even fuller when we left.

I make sure to visit this Banana Republic store anytime I go to Lake George or if I am passing. I…read morenever leave without purchasing several items. The store is organized and clean. The workers are so helpful. My last experience there was in particular with a lady named Cindy T. She was extremely helpful with me and my mother bringing in different sizes and suggesting things that she thought would look nice on us. We did purchase several of her suggestions. I love the store. You must stop in if you are in the area. The selection is great and there's always a sale.

I don't find this chain to have terrific outlets. However, this one is better than some others…read more Not as crammed with clothes and more organized. And I was there at the end of the day. Id come back here if in the mall for other stores. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

This AE in Aviation Mall is really only one of the good stores left in this mall. I don't find…read moremalls to be very useful anymore so I would much rather just order online. I went here to try and find a new pair of jeans after my other ones got completely destroyed. The store was empty, and the jean selection had jeans everywhere and wasn't very organized. This mall is dying, this store won't be here much longer. So all I have to say is just order online.