We contacted several Garage Door repair services and each one of them quoted us for a new garage…read moredoor. There were panels missing and the pro lift technician spotted them laying inside the vacant garage of our rental property and handily re-secured them at 1/10 of the cost of a brand new garage door. We spoke with Kyle and texted with him several times as we are out of state investors, and we were quite happy with his candidness, honesty And personable nature. We cannot recommend them enough and will keep them on our list for future repairs on our rentals garage doors.

Requested a quote for a garage door repair; unfortunately, the door could not be repaired. However,…read moreBrandon gave me a great price on a replacement door with tracks and springs. I easily scheduled a day for him to come and perform the work, which was completed in a few hours. Great service!

First, let me say that Steven was prompt and great at getting my Torsion Springs replaced the same…read moreday I called him. He didn't gouge me in terms of prices like some of the other 'bigger' garage door places. Some quotes were as high as $1,000 for spring replacement. My parts for the door could be bought online for $130. So basically $870 in labor for a 2 hr job??? Definitely call Steven / Cascade. Great job and done fast.

Cascade Garage Door saved the day twice!! A small kid got a piece of wood stuck in our garage door…read moreand everything was lopsided and off track. Cascade came out to make sure the garage wasn't stuck open all night. He was professional, on time, hard working, he came back and fixed our garage to full working order. I am so grateful. Price was affordable, conversation pleasant and his work was wonderful thank you!

Very responsive, fixed the issue rapidly Service was…read morefriendly and helpful Would recommend

scam artist Tara Armstrong. do not do business with her. They took my deposit and never finished…read morethe job.

Great service and 1 awesome Technician. I called in the morning and they had a guy at my house…read morebefore 1 pm. He was very thorough and looked at every aspect of the garage door. I will use this company again, I was very pleased

I have used Broad Ripple Overhead Doors for years - when they were actually head-quarted in BR! A…read moresmall local company that gives excellent and personal service. It is nice to deal with a company that cares. My latest encounter involved a broken spring. Charlie came out and installed the new springs in less than 40 minutes! Thanks!

I had Jeff out on Thursday last week to fix an issue with my door. I was super pleased with it as…read morehe and a crew member fixed within 30 minutes of arrival. We used the door for a whole day before issues happened. The wire came off the spool again on both sides and this is the same issue I had him out for. I called when it occurred and was not given the best solution. I was advised there had to be something that touched it because it doesn't just come off without something falling or touching the door etc. We had not even been able to put anything back in its place because it was that quick of a turn around. Had Jeff been a bit more accepting that things do happen and he would gladly set up a time to come back out to check it out, sure I'd be happy. He arrived today after trying to call a few times. I had laid down with my baby to rest and did not answer the call. My husband let him in and explained the issue. Jeff was not pleasant and mentioned it was something we did to cause the issue. He tossed his tools around while in the garage and was clearly unpleased to return. Had he been a better sport about issues happen, it wouldn't be an issue with me. I absolutely will not use this company again. I'm all for using small businesses and such but when customer service is bad, there's not point. I have been nice customer and simply asked him to return to take another look. If anything else goes wrong with my door I'll be using another company for sure.

Jeffrey is so nice and honest! I called him on a Wednesday and he came out on Friday! He was on…read moretime and did the work in a timely manner! I will definitely be using him in the future!

Called at 10:15 AM when spring broke on my garage door. They indicated that they would get to me…read moreby noon, or little after. I received call at 11:10 and they were in my drive by 11:30. Both springs replaced and he was gone by 12:30. The service tech was so polite, efficient and I highly recommend them.

Our garage door was grinding when it went up and was very noisy. We called on Monday and had an…read moreappointment scheduled for Wednesday of the same week. The repairman called to let us know he was on the way and arrived on time. He was able to troubleshoot the problem and take care of it for a reasonable price. He was very personable and knowledgeable. No more noisy garage door! We will definitely recommend this company to anyone who needs a garage door installed or repaired.

Had my springs replaced last month for $600. Cables came loose today. Called the company to fix…read moreunder warranty. They stated the tech that fixed is no longer with the company. Said they would send someone to take care of. No one came to fix the problem. No call back. Tried to call but they hung up on me three times. Last attempt went to voice mail. Now, it is going to cost me $275 to have one of their existing technicians fix the shoddy work of their previous technician. I would not recommend this company based on their poor customer service and follow up. I hope this review is read by the manager of this location so this situation can be resolved. Paul Wainman (317) 696-2742

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