Where do I begin, Cinco Tire and Automotive is amazing for so many reasons I couldn't list them in this review but I would like to share my initial experience. Outlining the knowledge and experience this shop processes. First and foremost the customer service I receive from Tony and the entire staff at Cinco Tire and Automotive each time I return is exemplary. My first experience with this shop started from word of mouth by an automotive technician who mentioned rates and services performed at Cinco Tire on many occasions to me at my job. Eventually I reached out to them for help and they were right there for me. I originally thought I had a stuck thermostat but they quickly discovered my problem. Not only was Tony able to work a fantastic price, but I could sense he really cared about my circumstances; going above and beyond with service and leading me the right way on repairing my 2012 Jeep Grand Cherokee, which unknown to me at the time had a blown head gasket due to a manufacture defect in the casting of my engine block which had broken away from one of the through bolts holding the driver-side portion of my head gasket. Through intensive diagnostics and experienced technicians they found the flaw in a very short time and rushed for my parts and Tony even planed a rental car for me and my daughters school function. They also had my vehicle towed to specialists on a flatbed truck that could correct the bolt issue by means of a coil insert to the faulty casting. After the completion of this in depth repair Tony recommended I file a claim with Chrysler I did have a current extended warranty and eventually had Jeep Chrysler reimburse me for all charges and fees But it doesn't stop there, this shop is a FULL service shop with skilled techs that perform everything I could ask for including regular maintenance like a synthetic oil change .I feel rest assured it's performed correctly and they beat anyone's price in Katy, TX and always honor coupons by Goodyear and their own as well. Cinco Tire and Automotive has made a believer out of me that not all garages are alike. And I will remain a loyal customer for life with Cinco Tire and Automotive. read more

After 14 years of being a loyal customer I was charged $43 to patch and repair a tire. Average cost in area ,-after research is $15. This business has turned to inflated pricing to make a profit and not good professional business practices. Looking forward to telling this story to anyone and everyone. A former customer read more

I should have written about this service facility sometime ago since it is my go to place for automobile repairs. These folks are incredibly efficient. They're very service and customer oriented they are extremely competent all of which adds to enormous value to maintaining your vehicle. I would highly recommend having your vehicle serviced here. read more

Cinco Tire & Automotive - Waiting area. - Auto Repair Near Me - Katy, Texas

I had an issue with my two break lights for the past few years water leaking into my trunk very time it rained or got my car washed. I took it to many places , no one would help me. Billy was super helpful and professional with showing me where the problem was coming from first hand! I am relieved to know I can drive my car without worrying about water getting into my trunk anymore. Highly recommend! read more

Literally spent more than 30 minutes having to explain to one of the support reps (not the actual technician) that there was nothing wrong with the brand new LED lights I had bought and tried to replace on my vw and that only one wasn't turning on (again only one not all (!) so that should have been enough to try and solve the issue) but he seemed more concerned about letting me know that they were cheap, stating that he had $100 bulbs in his car. If you paid more than $40 for h15 regular bulbs then either you got ripped off or you're just lying. Maybe if you actually knew how to turn on the lights in my vw you'd realize these were high end bulbs. He actually spent more time trying to talk down to me than actually knowing what he was talking about. He didn't have a clue on how to properly check the lights since I kept correcting him on EVERYTHING that came out of his mouth. At one point I wondered if he was just dumb or was having a bad day. Regardless, please just know what you're talking about before you open your mouth. We eventually settled on the fact that I was right initially about there being a potential wiring issue instead of the bulbs being "cheap" aftermarket bulbs. No diagnostic to check the issue, absolutely nothing. Just a bunch of half-baked guesses and me having to correct them on everything. So I essentially wasted my time here. Won't be coming back and definitely will not be recommending this place to anyone. I highly advise stop trying to check my pockets and know what you're talking about, buddy. Thanks for nothing. read more

I had taken my 2012 Hyundai Sonata to get three little screws off of the wheel guard that I couldn't reach without having to take the tire off. I had asked them if they could do it and how much would it be and all they said is they "got me". I got there and still was not told a price and they took the car back after me showing them the three screws to come back after 5 minutes of them having the car and charging me for a half hour instead of just 5 minutes. I paid $55 for three small screws to be taken out, the guy that had taken my car to do the work was looking at receipts that were in my console and left them all out on the seat and told the front desk guy to charge me for half an hour and still wanted more but the front desk said he brought it down. $55 for 3 screws in itself is outrageous as well as not having dollar bills when paying so I was given three rolls of coins instead. If you plan on coming here for something small just find another place that'll do it and actually tell you the price beforehand instead of "I got you". I never expected free work but $55 is a little overpriced especially for 5 minutes at most of work. read more

Used to always take my 4 Runner there and they were very honest and dependable and reasonably priced however with my new car, it needs brakes and they wanted to charge me $1500 to do all four which is insane. That's like buying a new transmission so I've pretty much lost hope with them now. Even with new rotors it shouldn't be more than around $500 per axle at the most so they're charging nearly double and they didn't even look and see the rotors before they say buy new ones. You can turn rotors and save a lot of money and the car has low mileage so it's not like the rotors would be that worn already. Very disheartening because they were my go to. read more

Today I took my car to get inspected. My car pass inspection, but the technician who was inspecting my car, broke my door handle. I have had no issues with my door handle whatsoever, and I specifically told them that after I was informed that in their possession, my car handle broke. They refused to give me the part for free. They expect me to pay $50 for them to fix a door handle that broke while they had my car in their possession. I will never bring my car back to this place again. This is the worst place you could bring your car to put trust in someone that they will handle your car with care. I now have to climb through my passenger door just to open the drivers door. read more

One day, out tire popped in the middle of the road and we didn't know how to change a tire, so a guys that's works there pulled over and helped us get to the shop and offer a free tire change. Thank you. read more

Great service , great quality. The wait isn't that long. The waiting room is clean and they offer water and coffee. Overall great place. I got an oil changed. read more

I've been taking our vehicles to this shop for tires, oil changes, repairs and inspections for the past 5 years and will no longer do so after their complete failure to resolve the issues with the $5000 turbo charger replacement they performed on my F150. I've brought the truck back at least 6 to 8 times within a 6/7 week period and they claim to have corrected the problem only for me to drive it onto 1093 barely a mile and right back to square one. read more

Went here to get new tires. They put them on backwards. Insides being on outsides. Was absolutely furious as I was told by another tire shop it's not the best to drive like that. Went back next day and they didn't offer any sort of discount or compensation and just fixed them back to how they are supposed to be. Not how to keep my business! Won't be going back. read more

Came here for an oil change and loved the customer service!! Everyone was so friendly and helpful. They got me in and out as fast as they could! Definitely will be back in the future and recommend coming here. read more

We had a number of vehicles that were brought to this establishment. All I can say is, this is the shadiest excuse of an auto repair shop I have ever bore witness too. I simply cannot believe they are still operating. Problem after problem seemed to occur as if by some strange coincidence ...we later found out what was really going on. Will let the courts determine on a case by case basis, but please do not take your vehicles here. You have been warned. So that there is no confusion, this location is called Cinco Tire & Automotive. I've attached a pic from their website. I've received 2 msgs from Habib, the owner who is asking for my personal information in order to fix what has happened, no doubt in exchange for the removal of my review as has happened to others previously. That's not how it works, Habib. I'm no longer interested in having my vehicles looked at by anyone at your so-called auto repair shop. You had your chance. The only reason I posted a pic is because you kept claiming that I must be mistaken and speaking of another location. Make all the accusations you like; my reputation here, and anywhere else I've done business, is sound. Sorry you can't say the same. You're not the only show in town anymore, amigo. read more

Cinco Tire & Automotive - Auto Repair Near Me - Katy, Texas

I've been going here for 5+ years and they're always reasonably priced and get me in and out quickly. I've got to take my two cars in soon and they'll both be going here. read more

If I could leave a review of zero stars I would definitely do that. A store employee named tanner made it very difficult to enjoy my visit. I will no longer be coming to this location. He repeatedly had a horrible attitude and tone. All I have to say is, if you do not want to work... don't work because treating your customers the way tanner did is unacceptable and very rude. They have lost a customer. No wonder they are not busy. read more

Very nice service here. Brought the car in for 85k service. Wanted to check and replaced suspension but the tech inspected and told us not to waste money as they still have a long way to go. Really honest and saved us business. Will bring our car back here in the future for the service. Recommended. read more

Cinco Tire & Automotive - Tire display - Auto Repair Near Me - Katy, Texas

10/10. My car was fixed same day and I experienced a high level of professionalism and care the entire time. Huge thank you to their manager Billy and the entire team for great service! read more

Great place to leave your transportation and expect it to be fixed right the first time. No doubt Mo, Billy and all the other folks that work here are first class from start to finish. When you drop off your vehicle, you need a ride home or close by ask. I highly recommend this business. read more

By far the best automotive shop in Katy. Not only do they do excellent repairs but they treat you with genuine care. I have a Jeep which is always needing repairs. I've been to countless other car shops that nickel and dime you, but at Cinco they treat you fair and are efficient. Definitely the best auto shop compared to all of the ones I've dealt with. read more

One of the best repair shops I've been to in a long time!!! Very honest, previous shop said my timing belt needed replaced was making the noise I was hearing. it would've been at least 800-1100 to fix, took it here, ended up being just a pulley, fixed it for under less than 250. Now I'm a customer for life!!!!! read more

HONESTY. QUALITY. VALUE. It's that simple. Most of us are not knowledgeable about auto repairs and diagnosing mechanical issues in our vehicles... So we depend on the skills of these mechanics to find and fix those problems, their honesty in giving a "diagnosis and prognosis", and their charging a fair price for the services. It sounds easy, but we looked for a quite a while in this area before finding Phil at Cinco Auto & Tire (and had some pretty bad experiences elsewhere... Rhymes with "Striver's Auto" !!). We've been customers for about 18 months, and I still remember our first visit: I called and asked if I could get a second opinion on some work I'd been quoted at the "other" place. He told me to bring my car in and they'd check it out to see if they found the same things! Then if they did, that I could bring a copy of the first estimate with the prices blacked out, and they'd give me a quote on the same work to compare. Sounded fair to me! So they checked my van and told me the results: they gave me a reasonable timeline for each thing they found (some needed fixing now, some could wait 6 months, and some a year... The other place made everything sound emergent!), their price quote for each item was less than the other place's, and they offered a ride home and pick up service during the repairs! Home run. We have been back to do everything from state inspections, timing belt, full set of tires, tune up, windshield wiper replacements, alignment, balance & rotate tires, and various small mechanical repairs along the way (between 2 vehicles). Phillip and his staff are always professional, courteous, honest, and efficient. Once, they even brought my van home to me for payment and delivery after a larger repair that took a while, as I was home alone with the kids! That's customer service. Sometimes repairs take longer than you'd like, sometimes the staff is super busy and not as attentive as you'd like... So what???!!! They are working hard to do a good job at a fair price. That's what counts! And that's what earns and retains repeat business. read more

Always get great car wash and mechanical services. Nice and comfy to wait while waiting for my car wash to complete. My kid likes playing in the little play area they have inside. Oh always love the candy they had to offer :) read more

Will recommend Cinco Auto to any who is looking for an efficient and trustworthy repair shop. They went above and beyond and will have all our business going forward. Can't speak highly enough of the front office staff, the mechanics, and the owner. Top notch customer service. read more

As a female mechanics tend to try and take advantage of me. That's the way it goes. In all the times I've had small jobs done here I've never felt that way. That's when I asked for a quote on my struts and they beat ALL of the other places around by far. Tanner in the front worked with me and was very knowledgeable. He discussed a few options. This quote beat my others by at least $750+! The technicians are thorough and even showed me what they were talking about as far as damage and leaking on my Honda CRV. Pat showed me where it was leaking andthey changed out the line. I'm so grateful to have found a trustworthy and reliable mechanic/shop. Highly recommend! read more

Tanner, the service advisor was busy but had done state inspection for two of my vehicles in the past, did not appear overly busy for a weekend. Told me 35 minute wait chose to leave car and run errands, asked them to call me if they had to replace side marker lamp as a message had flashed on prior to me pulling into here. Three hours later, Billy says my car is next in line to be inspected, seriously. Did not have another 3 hours to wait, several people were coming in at the time I was leaving and they were being turned away. Waiting room is clean, location has easy access, staff helpful in the past, but not today read more

The extra effort these guys put into helping me out was exceptional. Tanner & Michael were very helpful and courteous! I was given updates throughout the process. They closed at 6 pm but stayed until 8 pm to finish the job knowing I'm a teacher and school starts tomorrow. They definitely did not have to do that! But it helped me tremendously! I had my turbo replaced in my Audi Q5 and by using Cinco Tire & automotive I saved $1,350 instead of going to the Audi Dealership for a higher labor quote. I definitely recommend and will be using them again for all my car needs! read more

Poor service overcharge on service. Would not recommend to anyone. Went in for a headlight. 218.00$ will get a full refund on tomorrow. Would not recommend to anyone. They also did a shady brake job. 500$. I'm like wow. Brakes still squeaking. read more

I've been taking my truck here for about a year now and the customer service keeps me coming back. Tanner at the front desk has always gone above and beyond every time I'm in. I will definitely recommend to family and friends. read more

Basically proceeded to 'fix' my tire how they saw fit without consulting me, so once I went back to have them take a look at it, the manager pretty much said my tire couldn't be fixed si they did all they could, and if I wanted to order a new one, so no real explanation just pushing a sale. Now I got a messed up tire that vibrates because the way it was fixed, it was better off left alone. Very poor customer service from the manager, condescending and rude attitude overall. NEVER going back there. read more

Very good service received from these guys. Definitely coming back for future work and recommending to family and friends. Honest work at its finest which is big in my book when it comes to auto repair shops. read more

I have been here twice now once for a tire change and the second time was for a new pulley for a belt. The service was great very customer friendly and very detailed on what they are going to do with and for your vehicle. They even offer shuttle service if you need it! :) read more

Oscar provided promot professional service. Shop did a great job with the alignment service on my Jeep wrangler and provided me with options to make a good decision for future repairs. No pressure, just good old fashioned service. read more

They really helped me out in a pinch. I was leaving work and saw my tire was flat. I ended up being towed here and even though it was right before closing, the manager helped me out. They really did me a solid. I will be back! read more

Highly recommend this place for all your car service needs. Very professional and courteous staff. Extremely knowledgeable and go out of their way to get things done right! Family has been going to this family owned chain of good years for 25+ years! Can't complain. Try them out you won't regret it! read more

Very slow. There was absolutely no line and my alignment took like hour and half. Shouldn't be that long.

So I can't speak on their tires, as I needed collision type work done on my vehicle. They are a bit on the pricey side, but they have great customer service. They really care about customer satisfaction and for that reason I recommend this shop. When I was unpleased with my situation the owner personally reached out to me to make things right. They are genuine and want to provide the best care. read more

They Lied To Me. We have been getting our cars serviced here for years. they always seem to find extra things to charge us for other than why we brought the car in for. last week i asked them to replace my trucks oil sensor. it is hard to reach and i didnt mind paying them to do it. but the next day they tell me they replaced the sending unit but it didnt fix it so i need an oil pump to the tune of over $2000. i told them i cant afford it. i will pick up the truck and just pay for the sending unit. i said give me a price. they said no charge for sending unit or labor, they will put the OLD sending unit back in and there will be no charge except for $90 diagnostic. i thought at that point they were lying to me. when i got the truck the motor had obviosly not been touched there was no disturbance to the dirt near the sensor. i had another ( honest ) mechanic change the sensor and the truck is like new. I Hate Dishonest Business!!! read more

This workshop exudes integrity and has excellent customer service.They take care of all issues and always go the extra mile with quality service and reasonable pricing.Tanner is helpful and takes care of customers with professional efficiency,i would strongly recommend Cinco tire and Automotive for good workmanship and super car care. read more

I walk in and the front desk employee (white guy, shaved head) just stares at me. A few seconds pass and I finally say, "Hi, do you sell batteries?" He began rolling in his chair toward the computer but did not answer. I ask again, "Well, do you sell batteries?" He finally responds with, "Yes." He asks for my name, I give it to him and added that I have not been here before. After an awkward exchange he asks me for the key and tells me that I can wait "over there" in the waiting room. While waiting, another employee went to my car to start it, couldn't, left to grab the charger but left the driver side door open and unattended for about a minute, and then returned to drive my car into the shop. About 15 minutes pass and another employee comes in and says, "Sir, your battery needs to be replaced." I replied, "I know, I told the guy in the front that I needed a new battery." Furthermore, the grand total for a new battery is $170.12, which included the service fee and disposal fee. This first impression does not bode well for a service oriented business. It is likely that I will not return because of (1) the initial service, (2) the lack of service, and (3) the price for a new battery. read more