Needed a tire checked They got it it, got it repaired all with a smile on their faces!!…read more Incredible customer service w my ck in and ck out man!!! Thank you guys for helping me!!!

I was having brake trouble on my way out of town and they took care of me and my car quickly!…read moreFriendly service, very reasonable pricing, and a car that runs smoothly now. I originally requested an appointment online through the form but they don't check those - was told to call them after I went in person.

Almost always available for an oil change. Speedy. Honors all the coupons. Can always get a car…read moreinspection here as well.

I came in for a simple oil change at a late time here. They reviewed over all other functions of my…read morevehicle and with my military discount took the price down. The guy stayed after hours, Allen, Jesus, and Logan worked without no complaints, and just concern for the functionality and capability of my vehicle so I can drive safe. I definitely will be returning on my next visit here.

Late August got my oil changed and a safety inspection at Porters Neck Valvoline in my Wrangler…read more Several weeks ago, opened the hood for the first time since the oil change to find the snap-on engine cover/insulation blanket missing. Returned to Valvoline to retrieve the cover and was advised that several had been thrown away as they cleaned out storage room several weeks ago. They made no offer to pay for replacement, which cost over $300.00 dollars.

They seemed to do a good job meaning nothing was forgotten, broken, and I did not experience any…read moreleaks or collateral damage. It was also fast and they did put in the correct quantity of oil. Not sure what grade of oil or brand of oil filter they used. At about $120, it's very expensive. Clearly you are paying for convenience. As a former tribologist, mechanic and DIYer, I can do this job myself in 15 minutes for about $35-40 (using a group 3 / group 3 PAO blend "synthetic" like Mobile 1, Pennzoil Ultra Platinum or similar), and an OEM filter which is my personal preference. I don't know what grade of "synthetic" they use. Many oils labeled "synthetic" are not group 4 / 5 based oils, ie PAOs or Esters - true synthetics. Most are made from group 3 base stocks - a highly refined, ultra clean petroleum. Having said that, as long as the API donut meets your engine's requirements, you are fine. I recommend changing the oil every 5,000 miles. Knock 20% off of that if your car is turbo charged or 4,000 miles. Obviously PAOs and Esters will give you better protection especially at the thermal extremes but come at a premium price. I'm positive these oil change shops do not use true synthetics because they are cost prohibitive and would eat their profit margin. Caveat emptor.

This place is awesome Joe is incredibly helpful and James the technician is amazing at his job…read morewould absolutely recommend. Whole thing took less than 30 minutes we will absolutely be back again.

Recommended me front steer tires for my rig. Six months later had to replace them for uneven wear…read moreon the inside and outside thread on driver and pass side. Took the truck to a front end specialist and said the tires that Black's sold me and installed were out of balance and to light duty for my semi. Never again.

Great service, reasonable prices. Looking forward to having them service my car long term.read more

Amazing service, friendly people. Never been disappointed here. This is a place I trust not to do…read moreme wrong!

The people here are so good at what they do! Kind, informative, efficient, quick, and polite. I…read moredon't go anywhere else for my oil changes. They really are the best! A positive experience every time. Very short wait times if there is a line.

Service was horrible, i'm disgusted by the lack of communication by the workers.. Waited 1 hour in…read moreline for a lousy oil change would not recommend going there.,

Came in for an oil change and was greeted warmly by Eben. My husband usually takes care of car…read morethings, so I was a bit intimidated, but Eben immediately put me at ease with his personable demeanor. I thought I was overdue for the oil change when Adam informed me I had about 1,000 more miles I could go before one would be necessary. I was pleasantly surprised by this, in a world that sometimes takes advantage of . On top of this Adam topped off my fluids and added air to my tires. I was so happy with this experience I felt compelled to write a review. Will definitely be back!

very friendly..honest and .fast .. highly recommend. I don't think you could find a better place!read more

I am happy to write a good review of this experience! Quick service oil changes can be hit or miss,…read morebut this was a pleasant time from start to finish. They were able to promptly pull me into a bay, where they gave me a bottle of water while I waited. They have several different options of oils, and the mechanic knew which options were best for my car. I got my car in August and have not done much to it since. I was able to get everything done there (air filter changed, coolant changed, etc). They talked me through everything and were very transparent with all they were doing. It took maybe 15 minutes for all that to be done, and I know it was done well. Trent was able to give me a discount as well, that was much appreciated. This is a good spot for a one stop quick shop!

Tried to ask for $250 for an oil change and coolant flush. I said that's outrageous and not the…read moreprice at all. Guy argued and I ended up paying $130. The two men working were shady as shady can be and they said they could only take cash..should have been a red flag but I was tired and car was overheating. I feel very much robbed as I was and will never return. They may have stolen some money from me but that's all they will ever take again.

Service requested, quality, Value, care and professional took his time, front representative very…read moreprofessional and nice !

They were very knowledgeable, helpful, and competent. I would definitely recommend them to family…read moreand friends. Normally i don't really enjoy having car work done they made me feel comfortable and was even done earlier than was expected! Thank you for your amazing talent and God bless your continued success!

Rackley's is shady. I called Rackley's on a Monday to schedule a time to drop my car off and was…read moretold to bring it in Wednesday morning. I dropped my car off Wednesday morning and was told "we can't get to it today but we'll call you tomorrow". I left Rackley's with instructions to let me know the cost and nature of repairs before performing any work and was assured that this would happen(it didn't). I get a call later from Zach to ask why my car is there(again) and am told(again) that they'll call me and let me know what they find. After hearing nothing for three days I call Rackley's on a Saturday to find out what's going on with my car and am told they finished the work(!) and that someone will totally call me Monday morning when it's ready to be picked up. Of course, Rackley's fails to call Monday morning so I give them a ring a couple hours before they close and they tell me my car still needs work(?) and that after Zach checks on something they'll call me right back. Rackley's never calls back and I have to call them, yet again, and tell them to stop whatever they're doing and that I'm on my way to pick up my car. I'm floored by the lack of communication and professionalism from Rackley's and despite living within walking distance will never use them again.

DO NOT bring your car to Rackley's. I brought my car there and they charged $2,500 to fix it. Two…read moreweeks later it died on the highway in the middle of the road. Had to pay to tow it back there, they charged me another $800 for "a different" reason. Literally have had it for 5 days and it breaks down again. Paid for another tow and they are telling me it is going to be $1,500 for yet "a different" reason. There is no way. They are rude and absolutely awful to deal with. My car has broke down 3 different times with my three kids in the car and I am out over $3,000 for nothing.