Used to go there because they advertised that they specialized in Mustangs. One time I got my car…read moreback and they'd disconnected the engine to firewall ground strap and left it hanging..... another time, my car was parked outside when I picked it up, and the driver side lock was loose and the door didn't close correctly...it turned out two of the screws securing the lock in place had been removed.......who would take those screws unless it was to cannibalize for another car? dishonest and you're much better off working on your car yourself or taking it anywhere else..........

Good, honest, quick service. The mechanic was knowledgeable and very fair. The original estimate…read morefrom the dealership was $1400 and Barnes fixed the problem in 30 minutes at a great price. Highly recommended!

From the owner: 24 Hour Towing and Emergency Roadside Assistance, Auto…read moreRepair Shop, U-haul Rentals

always incredible and quick service. I've been using Jared for all my car needs for 6 years! He…read moredoes my parent's vehicles as well. He's done oil changes,brakes,rotors,control arms, an alternator for me everything you can imagine. He's even replaced a transmission. Well worth your money every single time!

I called and they hung up twice on me and my buddies face while we're just trying to get tires…read more This is a joke of a business

JONES AUTO CARE has gained our trust and business. They were always easy to contact, answered all…read morequestions, set my appt and completed all work as promised in a timely manner. They have an amazing system that allows for digital and visual car maintenence that anyone can understand. We appreciated the explanation of all prices and options. These are the most pleasant mechanics I've ever worked with. And best of all they have warranties to cover their work so if we ever need to we get to visit them again.

Out son was driving my wife's car back to college and it suddenly started losing oil after…read moreseemingly hitting a rock. Being Sunday afternoon, finding a tow in rural Md was challenging but we did & had the cat towed to Jones. Ralph was excellent on the phone the et fay and we had the car fixed & paid for (VERY reasonable) within a couple days.

Ronnie is very knowledgeable and provides excellent service. How wonderful to have home service…read morewhen in a jam verses towing. That being said, their garage will be our go to in the future. Fair pricing to boot. Phone and text communication was also excellent.

Prompt and credible. Ronnie was great. We've used MoW twice and very happy with both visits.read more

If I could give them 0 stars I would. I came not only did they have me waiting for over 2 hours…read more The guy at the front desk then tells me to come the next day and gave me attitude when I told him how unprofessional it was to continuously deny me service. Save your time and money!

Absolutely awesome service. Luis was so helpful! I would recommend this place hands down.read more

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.