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    Expert Auto & Tire

    3.6 (30 reviews)
    Closed 8:00 am - 3:00 pm

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    Expert Auto and Tires/ Excel Auto Center. Same Company

    If I could leave negative stars I WOULD!!! These scam artists made sure to thoroughly get over on me. This "shop" is located directly outside of the car dealership, Carmax. Take note of this. They prey on car buyers in need of automotive repairs on their cars. I called the shop who is listed on google under, "Excel Auto Center," but when I arrived to the address I saw that the name on the business is titled, "Expert Auto and Tires." I guess this change of business name is their way of throwing off their negative reviews. Anyway, I called the shop saying that I simply am showing a cylinder 4 misfire code that is causing a check engine light on my vehicle. I was quoted $140 for one spark plug replacement and $227 to have all four changed. I told, Emma, that I only needed the cylinder 4 spark plug changed as per my code reader said for the vehicle. She agreed that I could come in right away and have the work done. Upon arriving at the shop she printed out a list of codes on the car. The list implied that I needed the ignition coil changed as well as the cylinder 4 spark plug replaced. She then quoted me $361 for parts and labor. Although these codes DID NOT show up on my vehicle code reader, I obliged to pay the $361. After about 1 hour of waiting I was told that my car was ready and fixed. I left thinking my car was safe to drive. Literally the next morning I started my car up and the check engine light came on and the same codes were showing. I drove all the way back to the shop only to have, Luis, rudely and impatiently insist that they must now charge me $95 just to find out what's wrong with my car. Mind you, they printed out a list showing what was wrong with the car before working on it. They had the nerve to then tell me that they knew what they "replaced" wouldn't fix the car! Regardless, the same code was showing so what work exactly did they do? Also, the mechanic who worked on my car, Gabriel Gomez, was present when I arrived back at the shop the next day. He had the nerve to nod and co-sign the lies that Luis told me. They proceeded to say that if I get the car fixed at their shop I won't have to pay the $95 diagnostic charge. Why would I pay these crooks MORE money to "fix" my car? I paid $361 for NOTHING! I don't believe they change/replaced a single thing on my car in the first place. Needless to say, I took my car elsewhere. If you don't want to be cheated out of your money, I implore you to find another mechanic. Most will at least fix what you came in there to have fixed.

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    12 years ago

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    2 months ago

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    2 years ago

    Absolutely awesome service. Luis was so helpful! I would recommend this place hands down.

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    Ask the Community - Expert Auto & Tire

    Review Highlights - Expert Auto & Tire

    Hassan is very customer service oriented and professional too, which is rare in this auto repairing field.

    Mentioned in 12 reviews

    Read more highlights

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    Ayala Roadside Assistance - Tires installed, all within 12 hours of my first call to this shop.

    Ayala Roadside Assistance

    (39 reviews)

    Excellent job! Gentleman returned my call from a Yelp service request and evaluated my vehicle tire…read moreneeds and kept me informed throughout the payment process. Thought I was just going to buy 1 tire ending up buying more.

    I needed a jump start for my car but figured there was a chance I needed a new battery, so I looked…read moreon Yelp and this service came recommended (just under 5 stars, 27 reviews at the time). I called and asked about pricing. The cost (whether jump start or battery) was reasonable. Mr. Ayala said he'd pick up the battery on the way just in case - having gotten the information I had on hand for my make and model, and my equipment preference if it came to that. He also said that I wouldn't be charged for the battery if it wasn't needed - regardless of him making this outlay. As promised, he showed up about 45 minutes after our call - this is with him driving up to Baltimore. When he arrived, Mr. Ayala looked at the battery, said it was 2 years old, no corrosion - relatively young for the equipment. That it probably would be just a jump start (I had left the car sitting for too long). He then promptly walked me through the steps to jump it, while attaching the cords to the outlets. The car started. Then he had me turn it off without the cords attached to check that it still started, which it did. The service was $85. Perfectly reasonable. Convenient and timely, as well, and I found him to be pleasant and knowledgeable.

    L&L Towing and Moving Services

    L&L Towing and Moving Services

    (5 reviews)

    I recently had an experience with Lem, the owner. I was referred to his towing services from a…read morefriend. I called him and he was able to provide services almost immediately. He dropped my car off to the Maserati dealership and sent me a confirmation that it was dropped off. I thought everything went smooth until the Maserati dealership called me saying that the person who towed my car broke my Tie Rod which costs thousands of dollars for my car. I contacted Lem and at first he seemed as though he wanted to resolve the issue. After telling him how much the damage would cost, Lem stopped replying. My car got towed on March 30, 2024 and he is still until two days ago (4/24/24) not answering my calls or messages. I just wanted his insurance information but he refused and instead made everything difficult. It took me finding and actually going up to his shop to get any type of information (not from him). And even now, my car is still in the shop waiting to be fixed. Lem was the most unprofessional person I have ever dealt with. I would absolutely not recommend his towing or auto services to anyone whatsoever... BADDDD BUSINESS!!!

    Lem with L and L towing was awesome! He was quick to respond to rescue me even though it was…read moreraining outside. He was extremely knowledgeable and helped me to make an informed decision about what I needed done with my car. He also has an auto mechanic shop so I will be using him for future repairs on my car. Thanks Lem. You are a lifesaver

    Expert Auto & Tire - autorepair - Updated May 2026

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