I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

Great staff, like the products, good location, good hours. All good…read more Great staff, like the products, good location, good hours. All good

I received a $61.04 gift certificate and tried to order on line with no results. Called Leslie Pool…read moreand was informed that they could not accept it on line and was instructed to call a store. I called a store and could not use it over the phone and was informed that I had to come into the store to use it. Well, the nearest store to me is 1 hour or longer to get there. This is the worst customer service that I have ever received. I have ordered pool supplies from Leslie's in the past but will never order from them again. Rita K.

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.

hi Robert, I never received a text as per your follow up on…read moreYelp. more lies. You lied and stole $2500 from me. I'll be taking you to small claims court if I do not get my money back by April 15. Ends up my hot tub was never even broken but it was the breaker. You knew that and still took my money. You should not be able to be in business. I will not stop until I get my $2500 back. To everyone out there, avoid this business as if it was a rattlesnake.

It disappoints me to leave a negative review for anyone, especially one that operates as a solo…read morecontractor, but I feel strongly that it is important to be honest and warn anyone considering Robert's services. Initially, Robert seemed trustworthy and thorough, spending several hours looking into our hot tub and locating the problems. He informed us of the parts and steps we needed to take to hopefully repair our hot tub. He requested payment upfront for these parts and his services, which we provided. This is where he became unreliable in his performance, communication, and attendance. He reported the parts were arriving later than he had initially expected. Then the day before he was supposed to bring the parts once received, he reported he fell and could not come fix the hot tub. We rescheduled and on the new date he was due to come, he said his car broke down and he would have to delay the repairs again. Eventually, he did come out and after tinkering at the tub again, reported that we still needed one more part and that we would have to pay for it before proceeding. We realized he was requesting payment for a part he said he already ordered weeks prior, and so we requested copies of the invoices for the parts we had already paid for. He said he had to go home and get the invoices, after which we never heard from him again despite multiple messages and phone calls. We are extremely disappointed by this experience and unscrupulous nature beheld by Robert. Please think twice before considering services from this deceitful individual.

I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!

Wonderful service! Daniel Deleon is so knowledgeable and kind and very easy to work with. If you…read moreare looking for an excellent local Marin pool service, definitely consider this company!

I first discovered Deleon pool service on the Next door app. It's kind of funny because I look at…read moreYelp for everything. It just turned out that way but what a fantastic experience with Daniel and his crew. I first reached out to Daniel over a year ago. Maybe it was even the fall of 2023. We just moved in to our home and it was our first pool, the previous server of the pool, which I think I did leave a review for, starts with an H ends with a Bs, decided to unfriendly drop the account when there was a change in ownership . I was incredibly fortunate to find Daniel and he came out right away met with me and of course took a look at our pool . Our pool is not new. It's not even Gen X. It's just a hair older than that but it's still an incredibly good condition for its age. I believe when Daniel first came out to service the pool it was already turning green without any chemical treatments . After just two or three visits initially, the pool was ready to use sparkling clean, blue and welcoming. They also service our hot tub, which at this point has outlived its useful life, but nonetheless, they've kept it clean . Well, they're only obligated to service the pool once a week they have come out multiple times as needed to get on top of a broken pump to keep the pool from going south. I can't recommend Deleon's service enough! They have been so good to me, they are reasonably priced, competitive, and you would be hard pressed to find an equal servicer at this value! If you are looking for someone to service your pool or spa, I can only highly recommend them. I place all my trust in them coming onto my property, respecting my privacy with an incredible level of responsibility. If they're not servicing your pool yet, I hope you'll have them out soon! Thank you, Daniel, and my tech Ervin for exceptional pool care!

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

A-1 was dispatched through the home warranty to fix a leak in the spa. The owner came out. First…read moreappointment was missed and second appointment arrived late. No motivation to diagnose the problem on the first visit. Inspected that there was a leak, stated that he was going to be calling me back to discuss the cost, warranty coverage and repair date. I never heard back and candidly would not trust him to do the work based on the reviews. I ended up hiring another service provider and issue solved. Would not recommend.

I know this company is going through some major adjustments, but two weeks in a row now we've had…read moreto call and remind them to come. Nobody came last week. Now the pool is turning green and I cannot get a call back. Calling around now. =+(