Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I bought a hot tub from Paradise Valley Spa a while back. They said they would store it for us…read moreuntil we were ready for it as we were under construction. Then we are told me, NOPE we will not store it. They dropped it off and we find out after the fact that they did not properly set it up to be properly stored. Because of this a crack(s) in the shell appears. They first tell us they will submit a claim for us. Then they say they won't and its our problem. They take ZERO responsibility for how they delivered the hot tub knowing it needed to be properly safeguarded until we are ready for the pad to be poured. Other issues have developed as well. Whatever the sales staff tells you is not accurate or true. Their word means nothing. My advice is to stay away from Paradise Valley Spa as all they care about it taking one's dollars vs taking care of the customer. Shame on them. This is not a place anyone should do business with. I reached to Jordan Cox to chat about this. Never a return call or message. Just a smoke screen on their part. Don't believe any response they may post here.

I was motivated to write a positive review about my experience with Creative Energy (CE) after…read morepurchasing a Hot Springs hot tub and a Lopi fireplace insert. Looking back on the entire process, I found the level of service and value added by their entire team to be truly impressive. Cole and Will in sales were both great to work with. They were knowledgeable, responsive, and genuinely focused on helping me find the right products. Behind them is an equally impressive team: Doris and Cara handled sales coordination, invoicing, billing, and scheduling with precision and professionalism, while Alex and Omar did a fantastic job with site surveys, delivery, installation, and service. Every step of the process was handled smoothly and confidently. I felt listened to, respected, and treated fairly. What really sets Creative Energy apart is their culture. Despite having multiple stores across the bay area, they operate with the feel of a family business. Not only did they take great care of me, but they also went out of their way to help other members of my family. This left me feeling special and a part of Creative Energy "family." My first impression was that their policies and procedures were a bit strict but after going through multiple transactions, it became clear that their structure and organization allow them to deliver such a consistently high level of service and execution. Another big plus was how well their multiple locations work together. If one store doesn't have what you need, they seamlessly work with other locations to get it for you. I also have found their staff to be knowledgeable and happy to answer questions and follow-up on after the sale issues. They also have a very handy text service that lets you communicate with text messages or voicemail. Finally, after doing my research and going through several purchases with them, I found their pricing to be very fair considering the level of service and value provided. If you are in the market for a high-quality hot tub or fireplace insert, I highly recommend that you consider Creative Energy. It is not only the great products they sell but also but the quality of what you find "under the hood" with their sales and service teams.

I went to the store to discuss problems with our gas fireplace. Cole came out and didn't have…read moreanything to sell us but still spent time with advice and looking up parts and sources for repair. Great service and he knew we would not buy anything, but he still googled our unit and helped us. A+ service from Cole.

We recently bought a new Caldera spa from this company and had a fantastic experience throughout…read morethe entire process. The showroom may not be the newest or flashiest, but that ended up being a benefit -- they have a wide variety of models available to see in person and can source nearly any option you might want. What impressed us most was the level of knowledge and attention we received. Jim and his team clearly understand these products extremely well and focused on helping us choose the best spa for our family instead of simply pushing a sale. Their pricing was very reasonable, but the biggest value came from the service and support they provide. Before delivery, Jim personally visited our home twice to review the setup area and ensure everything was prepared properly. He was also involved during delivery and installation, and everything went according to plan. They spent time walking us through the spa features and explaining maintenance as well, which was especially useful since owning a hot tub involves more upkeep than I had remembered. Our spa was only recently installed, so I can't comment on long-term service yet, but based on everything we've experienced so far, I'm confident they'll continue taking great care of their customers. I'm really glad we chose not to take the Costco route (and that's coming from someone who shops there often). Buying a spa turned out to be a more involved decision than I initially expected, and having experienced professionals helping along the way made the process much easier.

On Sunday, I decided to open up our hot tub's pump cover to see if I could find out why it all of a…read moresudden began losing water (about half an inch a day)! Definitely not evaporation. And sure enough, I found two places with a leak in this decade old tub. I contacted New Products, where we originally purchased the tub, and got a phone call early this morning from the owner, Jim. Turns out the service guy, James, was going to be in our area today. James came by a couple of hours later, confirmed the leak, had the replacement parts in his van, and fixed it! He also gave me an updated lesson on how often I should be changing the water, the filter, adding chemicals, checking the pH, etc. Not only was the repair price very reasonable, but I feel like I just got a degree in hot tub school, and promise to do better keeping to the maintenance schedule going forward. It's great to be able to go back to the store a decade later and find they still offer wonderful service!

hi Robert, I never received a text as per your follow up on…read moreYelp. more lies. You lied and stole $2500 from me. I'll be taking you to small claims court if I do not get my money back by April 15. Ends up my hot tub was never even broken but it was the breaker. You knew that and still took my money. You should not be able to be in business. I will not stop until I get my $2500 back. To everyone out there, avoid this business as if it was a rattlesnake.

It disappoints me to leave a negative review for anyone, especially one that operates as a solo…read morecontractor, but I feel strongly that it is important to be honest and warn anyone considering Robert's services. Initially, Robert seemed trustworthy and thorough, spending several hours looking into our hot tub and locating the problems. He informed us of the parts and steps we needed to take to hopefully repair our hot tub. He requested payment upfront for these parts and his services, which we provided. This is where he became unreliable in his performance, communication, and attendance. He reported the parts were arriving later than he had initially expected. Then the day before he was supposed to bring the parts once received, he reported he fell and could not come fix the hot tub. We rescheduled and on the new date he was due to come, he said his car broke down and he would have to delay the repairs again. Eventually, he did come out and after tinkering at the tub again, reported that we still needed one more part and that we would have to pay for it before proceeding. We realized he was requesting payment for a part he said he already ordered weeks prior, and so we requested copies of the invoices for the parts we had already paid for. He said he had to go home and get the invoices, after which we never heard from him again despite multiple messages and phone calls. We are extremely disappointed by this experience and unscrupulous nature beheld by Robert. Please think twice before considering services from this deceitful individual.

Don and his helpers installed our new Raypak gas heater last year and this week came out when our…read morepump needed replacing. They were so helpful and expedited the completion of the job so we didn't have to be without our hot tub that we rely on for our arthritic bodies. His pricing is really good compared to other Marin County spa companies that rake you over the coals just because of where we live. Use them. They are great. Jeff S

I've bought two used spas from Donn and I cannot praise him more first one was bought six years…read moreago and was fantastic and lasted five years without any issues these I fixed myself. We recently bought another that had an issue that turned out to be underground power source causing mysterious shortin but Don nevertheless replaced four power packs and heaters to fix the situation without any bother and in short or. Whether it's new or used, I would highly recommend going to Soa Mania as you will receive fantastic service and if there's a problem they don't leave you hanging. , five stars plus

Quoted excessive hourly rate for minimal work! Unfortunately without discussion, sent Garcia photos…read moreof minimal debris in pool, yet quoted a ridiculous rate. Wished him well

Mario is great. Very efficient, flexible. Friendly . Glad I got connected with him through a friend.read more

I have used them a couple of times for a full drain and clean, and will continue to use them in the…read morefuture. Ricardo is super responsive over text, and was able to accommodate my schedule changes!

Excellent "No BS" service. Ricardo is super responsive, honest, reasonably priced, and nearly best…read moreof all: on time -- and providing great communication all the way. This is the second time we've had him out to help us and at this point we wouldn't go anywhere else.

Very unreliable and disappointing service. The guy they had coming out to service barely took care…read moreof the pool. It never looked sparkling. You could tell there was no pride in the work. They ended up quitting on the spot when I confronted them how bad the service had been. I immediately took a sample of my pool water to Leslie's to get a report and it scored 0 out of 100. Absolutely no chlorine was present. I ended up taking care of the pool myself and it had never looked this good while this company was servicing it. Horrible service.

I have been using Fredy's for pool service and maintenance since July of 2024. In that time, I…read morehave experienced missed appointments, questionable recommendations, and shoddy service. At least four scheduled visits were missed, and in two cases I was nevertheless billed, necessitating a call to the office to get everything squared away. My pool sweep was slowing down and I was told it needed a new hose. I decided to take a look and turns out it just needed a five dollar connection piece. Finally, as can be seen in the photo, important maintenance items were overlooked. My new pool service company pulled out the filters and found the nastiest muck and growth imaginable. It's disgusting that the water in our pool was being filtered through a bog.

We use Herb's Pool for all pool related work from weekly maintenance to pool cover replacements,…read morerepairs and renovations. Their workmanship and professionalism are exceptional. The quality is outstanding. And the pricing is competitive.

Had my pool and spa replumbed and refinished. It looks and works great. I now have the carefree…read morepool I once had. Everybody loves it. There was a simple problem that was existing before the work began. I had other pool companies try to solve this problem, with no success. After the work was completed, the problem was still there in the area that Herbs' had not touched. within minutes Brian the tech solved the problem and showed me how to keep it running. I have to admit I felt dumb for not having thought of it myself, but the other companies didn't find it either. I couldn't be happier. I still have landscaping and other work to do, but the pool is done! So much better than what it was.

I first discovered Deleon pool service on the Next door app. It's kind of funny because I look at…read moreYelp for everything. It just turned out that way but what a fantastic experience with Daniel and his crew. I first reached out to Daniel over a year ago. Maybe it was even the fall of 2023. We just moved in to our home and it was our first pool, the previous server of the pool, which I think I did leave a review for, starts with an H ends with a Bs, decided to unfriendly drop the account when there was a change in ownership . I was incredibly fortunate to find Daniel and he came out right away met with me and of course took a look at our pool . Our pool is not new. It's not even Gen X. It's just a hair older than that but it's still an incredibly good condition for its age. I believe when Daniel first came out to service the pool it was already turning green without any chemical treatments . After just two or three visits initially, the pool was ready to use sparkling clean, blue and welcoming. They also service our hot tub, which at this point has outlived its useful life, but nonetheless, they've kept it clean . Well, they're only obligated to service the pool once a week they have come out multiple times as needed to get on top of a broken pump to keep the pool from going south. I can't recommend Deleon's service enough! They have been so good to me, they are reasonably priced, competitive, and you would be hard pressed to find an equal servicer at this value! If you are looking for someone to service your pool or spa, I can only highly recommend them. I place all my trust in them coming onto my property, respecting my privacy with an incredible level of responsibility. If they're not servicing your pool yet, I hope you'll have them out soon! Thank you, Daniel, and my tech Ervin for exceptional pool care!

Deleon Pool Service is outstanding! We called them in a pinch when we were selling our home. We…read moreneeded quick equipment fixes, pool cleaning on tight timeline. They came and gave very reasonible estimate and was never over estimated costs. We used them for 6 weeks and receieved a weekly email update with pH status, what they did and picture of the pool sparkling. Oh and pricing is not only reasonable, MUCH cheaper than some of the pool companys that have been in Marin for decades. We cannot recommend them enough!!