Animal Clinic and Hospital…read more I went in to Animal Clinic and Hospital on Andrews on a Friday to get all three of my dogs shots. I asked to also get the rattlesnake shot. When I made the appointment they said no problem. When I get there the vet tells me I can't get their regular shots and the rattlesnake shot on the same day. It's not convenient, but I felt the vet had my dogs well being in mind. No problem, the vet said come back Monday and you don't even need an appointment. I pre paid for the shots and came back the following Monday. When I get there they tell me that I did pre pay for the shots, but there is also a $32.98 technician charge per dog and a $12.50 medical waste charge per dog. Can you believe that, $135 to give three shots I had already paid $100 for. I am definitely looking for a new vet.

I wish I could rate better but I just can't. I absolutely adored the vet I saw today but the…read morepricing was absolutely ridiculous. $216 for an ear infection and that's with first responder discount. There were charges for technician fee and disposal fee for the stuff from cleaning dogs ear. I asked how do I know this stuff even occurred though because you took my dog to another room. They just stated sorry we have to apply a technician fee because mostly always they have to hold the dog. The vet couldn't express how well mannered my dog was while she was cleaning her ear and checking her. And I would have done a deep cleaning myself on her ear if I had been told before the charge associated with that and the fee of throwing stuff away. I unfortunately will not be able to even return probably for my follow up because of the cost. I hate this so much because I have always really liked them and Dr. Miller for years. They actually have a picture of my grand dog in the lobby from a contest many years ago where she ended up being featured in their calendar. Vet I would recommend for sure but absolutely not the pricing you will be charged. It's so sad when you can no longer afford the great care they provide.

terrible service and front desk clerk. was shocked by how I was handled and hung up on.read more

I have been taking my animals to A to Z for about 14 years now. This was the only Vet I trusted,…read moreand believe me I tried other vets that were less expensive even took my babies to Seminole because the vet there is a third of the price of A-to-Z costs, even with the drive there and back . But recently, my cats have been diagnosed with roundworms because I rescued a stray recently, and she ended up having worms. I can't get one of my cats to take the medicine and surprisingly I called the vet to see if they could help me and they just gave me the same advice to crush up the pills and put it in water and put it in a syringe and give it to him. Well, I tried to let the girl answer the phone. No I did all of that and I also tried crashing it up and putting it in tuna oil, and I tried putting it in his favorite food. He's not the friendliest cat so he gets very traumatized. Whenever you wrap him in a blanket try to force something down his throat. He will literally bite you and claw you. But that's just his nature, we knew this about him when we rescued him as a little kitten and we just let him be the cat that he wants to be. He doesn't bother us unless we try to pick him up or try to give him any medicine apparently. I called A-to-Z just to have them help me and I was turned down. Roundworms don't just go away on their own. They're fatal and I'm trying to save my animals. I'm very disappointed with this Vet.

This place was amazing today! This was our first time here. We had to bring our dog in to be put…read moredown. From the moment I walked in, everyone was so nice and helpful. It went as well as that can go. Hard days for us but they made us feel comfortable. We recommend this place to anyone looking for a vet to go to.

I started using the Andrews Veterinary Clinic in my early 20s. That was 20 years ago…read more Now that I am much older and wiser, it's still plain to see that Andrews is the best within 100 mile radius of my house located in New Mexico. They are the most affordable around. They are no nonsense. If it isn't necessary, they aren't going to bring it up & charge you for it like other vet offices. Most of the communication in the patient exam rooms is between the pet owner and the veterinarian, not the vet techs/assistants. I appreciate this because there's been times when other vets didn't spend much time listening to my concerns. This newish facility is very nice & mostly clean. There is one entrance for checkins. A separate door for exiting which makes things a little easier for large, anxious dogs. They have three veterinarians on hand... When I had to make a tough decision pertaining to my feline last winter, Dr. Hada was there every step of the way. This was a difficult time for me & he made sure I understood everything in addition to making me aware of the appropriate costs included. The entire office was very empathetic to my situation. Dr. Mohr administered vaccinations on my brother's pitbull today (5/9/2023). He was friendly & straightforward. Dr. Nave Culbertson has also helped me understand what was going on with a couple of my furry friends. She's very kind. I will definitely be back. I recommend all of my loved ones to go here! TIPS + As soon as they open on Tuesday morning has been the best time to go. + Walk-ins welcome.

Worse experience ever! The veterinarian is nice and I have no complaints against him. My complaint…read moreis against his "support staff". I do not know her name, but she is the person you see before the veterinarian...the medical assistant? She is completely worthless. This is supposed to be an "emergency clinic", so you would think when presented with an emergency, life or death situation, the staff would move a little quicker! However, that is NOT the case. I believe this woman could have cared less when I came in. She was unwilling to do anything when I brought my dog in and I had to tell her, demand, that she do something or get the veterinarian. Do you know how much time that wasted?! My dog ended up dying there. Working in the medical field, whether with animals or humans, you should have more compassion and do everything you can to save ones life, and to put your patients and their loved ones at ease. If you can't say you did everything in your power to do so, you are in the wrong field!

From an 'exotic' owner's point of view:…read more We had to take an unfortunate trip to this clinic when our poor 5 and half-year-old Dumbo Rat took a turn for the worse late at night and our normal vet clinic had closed. We had someone there who was able to look her over and give us the terrible news. She did end up having to be put down due to a respiratory failure, but the staff was very sympathetic with us from start to finish and let us grieve for a good bit and gave us a small blanket to wrap her in with a cardboard box.

They are so kind and patient. They help you with anything that you need regarding the website and…read moreare just wonderful with your animals if you are new in town or just worried about a new place to keep your furry friend this is the best place to go. When you pick up your dog they are so happy and smell so good! They give you the option to have a daily photo which I think is really cool!

Proof of vet records. When I discussed this at paws and play on the day of the incident they still…read moredenied it and said someone was with my dog at all times. The last paragraph from the vet indicates this could not have been true. Edit: Is this manager out of their mind? They took my dog to the vet but LIED about what caused her injuries. As you can see she was left alone and paws and play refused to admit blame. Save yourself any worry and stay away from this shady establishment. "Symptoms are consistent with some type of strangulation briefly that likely was focused of the left side causing increased pressure to eye rupturing vessels on the sclera and causing trauma to the larynx resulting in inflammation/laryngitis.." Do not leave your pet here unless you want them to experience STRANGULATION.

NEVER EVER take your fur babies to this house of horror!!…read moreThis place cut my dogs foot and the ear of the other dog. The schnauzer has never been hit or yelled at but minds perfectly. After going to clip and dip she cowed and whimpered everytime anyone walked past her. There are to many reputable dog groomers in Odessa to put up with the abuse they inflict on the defenseless animals. Remember, your babies can't tell you when they are being abused. Why chance it? Just curious if the groomers at doggie boutique simply changed locations!!

Called and they got my dog in the very next day. They were extremely nice and they did an awesome…read morejob on my dog. Did exactly what I asked. Very clean atmosphere. You can tell they care about the animals. Definitely will take her back and recommend them.

Love these people! Our dogs always are happy to go and that is HUGE! We pick them up and they…read moreare happy and health! They really care about your pup!

I've never seen my dogs so excited to be boarded than when we bring them to the Kennel. Have been…read moreusing them for several years and never had a bad experience. They are loving and caring--really gives you peace of mind.

Lori is great with animals. My dogs took to her the first time they met her. She is very…read moreknowledgeable and professional. Highly recommend!

Lori Carson is definitely the best for taking care of your pet! I have been using her for over 2…read moreyears! I travel constantly and I never have to worry about my schnauzer's! I get videos everyday, she walks them, plays with them, loves them as much as I do! Actually, I think they like her more than me! She is a very caring, Christian lady and very dependable! I recommend her highly! Kari Baxter, Midland, TX