As far as the doctors...very good. But 28.00, yes 28.00 per pet is totally outrages. Very very disappointed. read more

been going there for over 35 years took my dog today for his yearly checkup they put us in a room that was dirty blood on the walls and counters sink was filthy asked for another room not happy with the service they didn't care cost me $417 for shots nothing else they use to be awesome read more

brought our dog in with a bad leg. told the tech that they should use a muzzle because he was in terrible pain and didn't want him to bite anyone. the muzzle was to small and the collar was too short. the tech told the vet it wasn't long enough and the vet said. let's hust start here. needless to say he snapped at her and broke the skin when she decided to try and shave around a huge abscess. The vet was angry and left the room to clean the wound and when she returned was more or less done with the exam. We have to now deal with animal control because of her unprofessional behavior. If a dog owner requests You use a muzzle and you choose not to, that's on the vet. I feel I deserve an apology read more

The vets are great. But I keep getting overcharged for visits. My dog is getting an injection every month for arthritis. The charge is $42 for the vial of medicine. Last Saturday, I was charged $77 for the vial. I tried talk to the checkout person. She said she couldn't do anything about it. I keep all my receipts. When I got home, I pulled the receipts and then called back telling them I was overcharged. They said they would send this to their supervisor. I was told someone would contact me on Monday. Nobody contacted me Monday. I called Tuesday, everyone I needed to talk to were conveniently unavailable. Two visits before, I was charged $89.00 for a flea collar, never got the collar. I checked the pricing on Amazon for the same collar it was $30.00 cheaper. I asked for my dog's prescriptions so I could send to Amazon for the cheaper price. And asked for the refund. You shouldn't be overcharged for these items. I wonder how many other people get overcharged and don't notice? Also my dog is 16 yrs old and has health problems that need emergency care at times. They are never available when she needs to be seen for emergencies. We've been going there for about 3 yrs. Most vets will see emergencies for an established patient, but not there. It's disappointing that a place that takes care of your family member, is taking advantage of you. Their on line pharmacy is also very expensive. read more

We've always brought our pets here. The Techs, Receptionists and Doctors have always been very kind and patient, delivering competent care. Our dog has needed care twice since the Covid-19 pandemic began and he was seen quickly and provided with the same great care. There are safety procedures in place right now that prevent us from going in with him, which is understandable but hasn't been easy. They've been really good about explaining what to expect and the process is pretty efficient. They've been really good about communicating with me throughout the visit so I always know what's going on inside while I'm waiting in my car. I'm extremely grateful for everything GACC does to help keep our dog healthy! read more

From the moment we walked in, we felt very welcome and could tell that everyone in there truly loves animals. The tech was extremely kind and friendly. We had a not so great visit, as the diagnosis for our dog was not what we were expecting. The doctor was very thorough in her explanation and concerns and also about our options. The tech even called after we had left, before she was leaving the office, to follow up and check on our pup. She went above and beyond, and my son who was there for the tough visit, said that her kindness made him feel better. Highly recommend. read more

Love this place. They truely love animals here. We saw some cats and they were getting a dog ready for a home too.

We brought our 6 month old, small breed dog in for her first hair cut today. Although it took longer than the 2-3 hours we were told, the woman, Meghan was AMAZING with our nervous girl. Her fur came out beautiful as well. Quite the feat with such a young pup! She made our dog feel so comfortable, she was rewarded with lots of kisses (something she's never done with a new human friend before) read more

Went to this place cause my cat was very sick he wouldnt walk eat or drink . After 500 they said he had a scratch on his butt that got infected. Gave him fluids and anti inflammatory meds he felt a little better for 2 days then went downhill fast . Had to send him back 200 they gave him antibiotics which made him puke diarrhea still no eating drinking no moving . Called they said next step xrays to rule out cancer would be 300 not including the tech charges. Waited for them to call me back had to call them they would try to fit me in while waiting I called Hampshire vet hospital got him in it was a severe ear infection they drained all the pus and fluid from his ears gave me ear drops and antibiotics. Now my cat is getting better every day . Please look around before going here. If I would of stayed here it may of resulted in having my cat put down due to them not even looking in the ears which should be one of the first things they look at. All week long i was thinking i was watching my cat die. Thank you Hampshire vets. My baby is back. read more

Made an appointment for a spay, went to drop off the dog, was told I didn't have an appointment. Then tell me why I have THREE emails confirming my appointment? Someone messed up. read more

This review is only of the new groomer. So disappointed with the unprofessional treatment of our dog Maggie at the groomers today. She wrote FREAK! across the bottom of Maggie's invoice (the copy I wasn't supposed to see). She never bothered to let me know if there were issues when I picked her up, and Maggie has been a patient here for last 4-5yrs. We have used grooming services several times. I know Maggie is nervous and scared when being groomed, but name calling is truly unacceptable. As far as I am concerned....the only one that can call her a freak is ME. Have always been very happy with care received by Vet and vet techs! Just was very upset with the lack of respect from the groomer. Maggie is a timid golden retriever who gets nervous when her people are not with her. read more

My family has been taking all of our pets here since I can remember (1 dog and 3 cats). The vets and the vet techs are excellent. We have some pretty "nervous" as they are all rescues, and they are put at ease during routine check ups and other procedures by the gentle nature of the great staff. We have used their boarding services and were very happy with those as well. read more

If you have a service dog, don't bother. This institution ignores federal law regarding service animals, and insists on doing their "exams" and everything else without you present (under the guise of Covid-19). Customers get to freeze in their car, or poison the environment while they wait by illegally idling, the choice is ours! They said on the phone "maybe someone" would "do the exam outside" (there are no exam rooms outside) with me present "depending on the weather" (which is already ridiculous in Jan and Feb in Mass.) They didn't seem bothered when I pointed out that this was a lower standard of care for Bolt, and would be on the five o'clock news in an instant had it been a human being, but since Bolt is "just a dog" to them, they don't really care. As a retired medic for the Army, it kind of made me sick to my stomach. It's been five degrees out! Are you kidding me? I've been there 2-3 times over the past two years, but only because it's very close, and relatively convenient. You will spend, on average, less than 3 minutes with the actual registered vet tech, and pay about 100+ bucks for a standard appointment. If there is something wrong with your dog, chances are, you are more qualified to notice it than them, because they barely even look, nor do they have time to care from overbooking appointments. All most vets do is corner the market for expensive meds that should be over the counter at this point, and could care less what your animal actual needs (much like our own health system). Also note that you will not hear one price until you checkout, nor is pricing even on their site, because they want to make you pay after you have been "served". A glorified fast-food style kennel. They literally INSISTED on separating this disabled veteran from his service dog. Take your pets somewhere where the staff are actually passionate, and their actions demonstrate they care about your animals as much as you do, because you won't get those vibes here. I hope they enjoy the review, because they couldn't just see my dog, and let me know he was healthy! Why was this necessary? They're like the RMV/DMV but worse! Utterly ridiculous... read more

Have not been happy with the service with Gardner Animal Care Center since my dog has become a senior dog. Recently she became sick. It took them weeks, and nearly lost my dog over trying to figure out a diagnosis. They finally gave me a referral on a Friday night. The place was not open on the weekend. Needless to say, my dog ended up needed treatment over the weekend. We went to a 24/7 hospital which they told me they were not able to treat her. This place was able to treat her enough and get her stabilized and transferred to one of the best animal hospitals in New England. My dog is now receiving the best treatment. However if she was diagnosed sooner, her outcome may have been better than it is right now. read more

5 Woofs for sure!!! Our little girl Sally boarded here for the past week and she returned to us happy, energetic, well-fed and sweet smelling. Animals can't use words to describe an experience but rather display their emotions non-verbally. Sally is a shy, recently rescued mutt and this is the first time we have boarded her. The sense I am getting from her is that she experienced no adverse affects from her stay in a kennel but rather is relaxed and the same sweet dog I left last week. She was walked, played with and received attention from the staff. I highly recommend this facility and we will be boarding here again. read more

i have 6 cats and have been taking most all of them to gardner animal care since they were born. they are expensive and they don't seem to know what the hell is going on. dr hurley has seen my cat simba numerous times and just cant seem to cure his urinary tract infection. hes had steroid shots, anti inflammatory shots , pills , liquid meds etc. he just keeps pullin shit out of a hat to give to him and ive spent hundreds to almost a thousand dollars to have him guess whats gonna cure him. hes on a special food royal canine so and I tried to order it online to try and save a few bucks and they denied my prescription through gardner animal care. gardner animal care is only out for the mighty American dollar and that's all that matters to them. they charged me $70.00 to groom my maincoon cat and it looked like a 3 year old with safety scissors did it. never again will I spend another penny of my hard earned money to go there and I recommend you don't either. read more