I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

Came in for hubs. He hurt his elbow and was in a lot of pain. I originally booked the appointment…read moreat the location on N Dale Mabry in Carrollwood however when we arrived there e we were told they didn't have techs there should the dr need a scan to be done. So we were referred to this one and the staff moved our appointment out 30 minutes and changed to this location for us. All staff is typically so patient and friendly which is why I love Guidewell and would recommend to anyone. Arrived at this location to be greeted by friendly staff. The clinic was super clean. We were taken back within 5 minutes. Nurses and Dr were also very friendly. They take the time to learn the issue and walk the patient thru care. I'll always recommend Guidewell!

It says a lot that I'm giving this a 5 star review.....but you'll find in my details why and…read morealthough this place is a bit farther than several urgent care facilities near me, I believe they are sufficiently staffed and have the proper equipment for an urgent care and is a fantastic alternative to an ER. I will say.... it would be great if they (or ANY) urgent care would remain open past 7 or 8 pm. I remember back in the day places used to stay open until 10-11 pm. It doesn't exist anymore but I wish this place would be. On to the review... So I was experiencing some symptoms I had never had before and while trying to reach my primary care and other Drs for some assistance in what I was feeling and maybe how to handle, I was not able to get through nor get any return calls in a timely fashion. I went to another urgent care close by and they did not have the equipment available for what they were suggesting and recommended Guidewell. I was reluctant because it was way up the road, it was getting late in the afternoon, the traffic etc and still not getting any answers on how to diagnose and treat my symptoms. I took a chance, I called on the way and made an appointment. When I got there, the staff was very nice, they helped me get started with the check in process and the wait time was not that long, there were a few people ahead of me. Plus I had the appointment if there was a long wait. Once I was brought back, they triaged me, asked all the questions and immediately started with BP and the basic stuff, then they didn't just take blood but in case I needed fluids they put in an IV that would give them the option later rather than sticking me twice...luckily I didn't need fluids. They ran quite a few tests and in a very timely manner. When it was time for the doctor to come in, she listened, she was patient, she was very professional and cordial and very thorough going over my results and recommendations. I would definitely come here in the future...but beware the hours.

What Dr. Oleston has done for me has been great, but what she has been able to do for my mother is…read morenothing short of miraculous! With severe nerve impingement at 5 levels; multiple bulging and herniated discs; and 1 extruded disc, my mother was in an immense amount of pain. She wasn't able to walk from room to room in her house without either sitting or falling to her knees due to the excruciating pain. A visit to an orthopedist rendered a recommendation for major back surgery, including pins, rods, and caging her spine for added stability - something that at her age (68) none of us were keen on. It was at this time that I asked Mom to give chiropractic a chance, despite the fact she had long been a skeptic. I brought Mom to Dr. Oleston and prayed she'd be able to help. Fast forward a couple of months following regular treatments with Dr. Oleston ... Mom soon was back to being able to do small household chores. A few weeks later, she walked her first mile without sitting or being brought to her knees by the pain. She actually planted and has been weeding and harvesting her garden this year, too, which is something she thought she'd never again be able to do. She still does her stretching exercises twice daily that Dr. Oleston gave her to stay limber, and she continues with chiropractic adjustments once every 3 weeks. I am so pleased to report that Mom is PAIN FREE, was able to AVOID SURGERY altogether, and is on NO pain medication, NO muscle relaxants, NOTHING! Thank you, Dr. Oleston and staff, for your care and compassion in your treatment of my entire family! We appreciate your gentle nature and passion for helping people more than you could ever imagine!

We love Dr. Oleston! She is a compassionate, experienced practitioner, providing effective,…read morewhole-body treatment for the entire family, from expectant mothers, to infants, to elderly. She has reliable, flexible scheduling, accommodating for last-minute appointments; and there is little to no waiting once you've arrived to be seen. She makes you feel as though you are her only patient and is focused on providing you with an individualized, thorough, successful course of treatment. Her practice also provides acupuncture treatment. Both Dr. Oleston and her office staff are incredibly professional and friendly. The office is comfortable and aesthetically soothing, and meticulously clean. So happy to have found Dr. Oleston.

This was the best hands down Doctor and staff members office. I have now the experience of…read morecalling him mine. :) They are a hidden gem for sure. They took time to actually listen and understand what I'm dealing with and want to help me instead of ignoring what I'm saying. Dr. Qilin Lu thank you so much for helping me this hardest time in my life. If anyone is in need of a amazing doctor's office they help and get you an appointment right away.. Thank you for treating me as a patient.

If anyone is looking for an awesome primary care doctor this is the place to go! I was able to get…read morean appointment quickly even during this busy holiday season. Dr Lu is a true gem and his quality of care is unsurpassed. The front office staff is so pleasant and a joy to deal with. I was thrilled they take my insurance but frankly I'd pay out of pocket to go here.

I ditto everything good that's been said about Dr. B. She is the best for sure. Her bedside manner…read morealone is healing in itself. Same goes for her cheerful staff. I drive a couple of hours to see them all...be thankful for this practice.

I had my first appointment here, with the PA, and I am beyond pleased! I have never had a medical…read moreprofessional sit and actually talk through my symptoms and concerns in such great detail. I actually felt heard for one of the first times in healthcare. I loved that this practice really focuses on the source of what your concern is. It's not just about treating symptoms, but about what the root cause is and how to improve your overall health. I highly recommend! Side bar, office staff is also very friendly!

Evaluation and Treatment for victims of a car crash. You have 14 days to get checked out , in order…read moreto receive your full Insurance benefits from your Automobile Insurance co

What a fantastic experience! The staff is so pleasant and helpful. They made me feel so…read morecomfortable. I went in with a problem I had been having for months. In less than 2 weeks they had me healed. And as happy as I was to feel better, I was almost sad I didn't need to go back any longer!

I had the worst migraine and I knew from the past that IV therapy has been successful for me. I…read morefound this place through Google. It was close to me and while they couldn't get me in the day of my migraine, they were able to get me in the very next day. Since I was feeling better, I decided to change to an immune boost IV. What an amazing experience! The place is classy, the receptionist is so sweet and helpful, the nurses were helpful gentle and answered all my questions. Their prices are reasonable and they offer a lot. The place was clean and beautifully decorated. Even though it's a medical building, it gives spa vibes! I will definitely go back! I'm thinking of purchasing one of their packages because I believe so strongly IV therapy. I know this practice does a lot more than IV therapy, so I'm definitely going to look into the other things that they offer. Priority You is five stars all the way

Great prices, friendly staff, and results. What more can you ask for!!??…read more Love this place. Will be back for many things!!!

My husband and I get the best care from PA Katie and Dr. Zanchi. We are always made to feel like…read morewe are their only patients. No rush and they listen to us. Huge Thank you to PA Katie who works out of Brandon office. Love her and the care she gives us. Dr Zanchi should do everything to make sure she stays with him. Love them!!

I've been seeing Dr. Zanchi since October 2020. After a sleep study, he diagnosed me with sleep…read moreapnea. He's always very thorough when it comes to chart review. His staff are ON IT! Absolutely zero complaints! The only thing I recommend if you become a patient, is if you need anything, EMAIL EMAIL EMAIL! I've had a few hiccups with this office prior to finding this trick out (so it's obviously a front desk issue) and it's been smooth sailing ever since! Dr. Zanchi was determined to get to the bottom of my FIVE years of undiagnosed health problems. And he figured out a chunk of what was going on. He's great! He's a Very kind man.