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    Garrafón Park

    3.0 (63 reviews)
    Closed 9:00 am - 5:30 pm

    Garrafón Park Photos

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    Stephanie C.

    They are only getting 2 stars because of the employees (they deserve 5 stars) working the bar by the infinity pool, the buffet employees, and the guys running the zip line. They were all awesome and had great customer service. The people running the keys for lockers were super rude and let people cut in line like it was ok. The beach was closed so no snorkeling or any beach access or kayaking. There were no hammocks like they show in videos and there were 4 beds for the whole park and they were already reserved. You aren't allowed to take your phone on the zip line and then they try to sell you a package of pics for one person at $1500 or if we just want one it was $250 per pic. That is a crazy amount of money and left us without any pictures. We went to eat the vip buffet and everything was great with the food! A lot of options to choose from. After we ate we went back down by the pool and sat around bored we decided to see if we could catch the early ferry and go back to our resort. So I went to the little information booth and asked and they said we all had to leave early and that we were going to be moved by taxi to the other side of the island to get on a ferry. The lady was extremely rude when I told her we weren't made aware of this. I speak fluent Spanish and never heard an announcement. There was a man named Marcelino there and he told us we needed to go the main entrance of the park. I asked where that was and he just pointed and told me up there. I was confused because there was a dead end that way. I told him I am sorry I came here on the ferry so I wasn't aware of another entrance. And he kept telling me to go up. Super rude and couldn't even get up off his butt to maybe go show our group the way. Just absolute lack of customer service. I was really upset. The fact that we are paying guests and he could care less! We found the entrance and got into a random taxi that pulled up to take us who knows where! We then were made to sit out in the sun and wait over and hour to get on a ferry to go back. While waiting we had to pay for drinks and snacks at a little store which makes no sense when it was supposed to be included. You should refund your customers for rhe inconveniences throughout the whole day!

    Scott D.

    This place is near the south end of the island. Golf cart parking is easy, and since the place was not busy, we parked right next to the entrance. The zip line was the highlight of our visit... bring your own towels, they provide a locker (food and drinks we didn't venture to try, and snorkel mask, like jacket, leaking snorkel, and free parking..

    View from restaurant
    Juan D.

    Great place to go and chill out. Is in family plan. There will be open bar. If you buy in advance, can be cheap. Food is ok, (Or bad). But activities are great like snorkel, zip lining, etc. Staff is very friendly and supportive.

    Garrafon park
    I.A R.

    I know everyone has different opinions, and I see a lot of negative reviews, but in my case, it wouldn't be fair if I didn't post a positive review. The views are amazing; it doesn't get better than this, believe me. We did the snorkeling activity and had a lot of fun. We definitely enjoyed and relaxed by the infinity pool, just looking at that turquoise water. The workers are very nice and respectful. We didn't get the VIP pass, but the Bucanero buffet (the one we had access to) was just okay. We weren't there for the food anyway. Advice: bring a towel and a full bottle of sunscreen. To make the adventure more fun, book the tour that takes you to swim with dolphins, and the same boat will take you to this park. Enjoy Mexico!

    View
    Jessica M.

    I was very excited to book this excursion with my entire family. There were a total of 22 of us and we all booked separately. The information on the website is a little hard to sift through or to understand but essentially, they really try to upsell you on purchasing the VIP package, which is what happened to us when we actually went to go get our wristbands the day of our excursion, we watched a lot of YouTube videos to understand what to expect and everything look really cool. The lady at the desk knew how old my three children were and still up sold me on the wristbands stating that they could paddleboard and kayak. These were both things that my two girls wanted to do so I of course purchased the upsell. I paid a total of $500, for five of us, this included the fairy to the island lunch, and then I would say the two main activities which is zip lining and snorkeling. When it came time to try and use the paddleboard's in the kayaks, my girls were told that those are for 18 and older. They weren't even allowed to have an adult on them. Then my daughter got in a kayak with her aunt while we were told in line that me and my 14 year old daughter couldn't go on a kayak together , they give you a key for the locker. I miss placed it and understood that I was responsible for the fee to replace it which was five dollars they told us it would either be five dollars in US money or 100 pesos I said of course please unlock the locker and we will go pay it. We go to pay it and they tell us well now it'll be six dollars and I said well. The lady told us it would be five I'm not understanding and they refuse to take the money. Then the staff swarmed us saying you need to pay it. I said we have the money right here no one will take it. I went up to the lady gave her the money and then all the stuff we're staring at us for the rest of the time that we were there. Part of the VIP package is access to the private VIP locker rooms to which they do not tell you about these locker rooms are air-conditioned and wonderful. We were pointed to the locker rooms where there is no AC and is for people who do not pay the VIP package. The drink bar is all the way at the top so if you're down where the activities are or sitting under the shade, you have to walk all the way up, and there was always a long line, making it very difficult to get drinks there. The ferry on the way back was a mess. They heard you on like cattle , we told them that we were waiting for someone to come back from the bathroom as we didn't wanna lose anyone from our party, and they were very pushy and kept telling us to hurry up and get on the boat and we finally told him no, and they were still trying to physically push us into the boat. I've done other boating, excursions like this and the staff are typically very friendly and work very hard you know because they want a tip. This group of staff were all very short, rude, impatient, and expected a tip and walked around with a box like in your face for a tip it was very uncomfortable. I just felt like they really didn't want to earn it was almost expected And after paying $500 for a few hours here at this park, I really would not recommend this to anyone it's a small little area that you get to snorkel and you see very few fish. The zip line is a long wait and the pool was algae green and not fresh at all. That's really all they had to do there.

    Gregory G.

    This is a beautiful place to visit. The boat service ran efficiently and on time. Overall, the VIP package was a decent value. However, there is zero food available until noon and then the actual buffet begins at 12:30pm. The food selection is somewhat limited (I was hoping for plenty of fish but was disappointed). A lot of things are in disrepair (some showers not working, bathroom door not locking, etc.). I was not impressed with the attitude of the servers as they seemed bothered to have to do any work. The ocean and pool water was very warm and clear. There is no sandy beach. You need to wear a life preserver at all times in the ocean even if you have 30 years of diving experience.

    View from Big Fish Restaurant
    Frank W.

    The location is beautiful with breathtaking ocean views. The infinity pool allows guests to gaze on the ocean while enjoying the cool refreshing water.The zip line with three consecutive stations was fun and efficiently run. The snorkeling activity allowed us to swim through seaweed (not fun) and see a few fish (fun). The kayaks were closed due to the windy weather, much to our disappointment. The food service was terribly slow and the food itself was mediocre. Checking in was inefficient. We were able to get the youth price for two adults and were thankful for the discount. The location earns five stars and the service earns two stars.

    Chris G.

    I'm surprised by all of the negative reviews. This was my favorite thing on Isla Mujeres. I was traveling solo in early December, I like activity, and I am not a drinker, so those things may give me a different perspective. I thought the grounds of Garrafon were beautiful. If you are not staying at a resort, but want a day time resort experience I think this is a great place. They have comfortable lounge areas to lay out in the sun, neat huts for shade, and all-inclusive drinks available. The view from their property is stunning. My belongings felt very safe as they have free lockers with keys in their rest area. The restrooms were ok, but the rest of the facilities were very clean and well maintained. The food that comes with the general pass is below average. That is true. But, I didn't come for the food. I had the cheap buffet lunch, and was glad that food was provided as I wanted to enjoy the activities and lay out in the sun. Set your expectation low for the buffet lunch (kids may love it as there are things like hot dogs and fries). The drinks were average. I mainly had juice smoothies (not fresh fruit) and water. It was nice to have there when I wanted it. During my 4 hours at Garrafon, I went zip lining, snorkeling, paddle boarding, enjoyed their infinity pool, and was entertained by people taking their IG model pics. The zip lining isn't super long, but it's a cool experience to do over the beautiful blue water. You get to zip line over the Caribbean! Paddle boarding was neat. I wish the boundaries were bigger to go out more, but it makes sense with the waves. Snorkeling was amazing! I never snorkeled before so this seemed like a great intro. You are not allowed over the rope lines onto the reef, but you can get close. I saw a ton of fish and they got so close. It was sweet. I also went out to the dock to try out the water hammocks (they didn't work super well with a life jacket) and to jump in off the dock. Jumping in was fun, just be careful for the mouthful of saltwater. The pool and the lounge area were refreshing, clean, and comfortable. Great places to relax or soak in the sun. *Note - I did not do the dolphin experience (not included in general admission I got). I paid at the front check in area and it was only $50 (that is cheaper than the deals I found online). That convinced me to go for it. And it was worth it! I think that's a great deal for everything you get for a day at Garrofon. I wish I would've had a couple more hours there. I bought some pictures (but not at full price - as that's too expensive for me) and have some great memories from Mujeres. I'm glad I went for it...maybe you will be, too.

    Not good food
    Diana N.

    Its not an easy access to snorkel. Waves are harsh. Zipline is short and mediocre. We purchased the general admission and the food is disgusting... bland and tasteless. Don't recommend...

    More pictures advertising the reef. Lies.
    Joshua S.

    This is a rip-off and a scam. I visited today based on their website advertising that you could swim/snorkel a coral reef. You are not allowed to actually do that. They intentionally lie to get guests. I requested a partial refund and they refused. I was extremely kind and courteous when I filed this complaint. I spoke with a manager, Ricardo. I asked him for a partial refund because there was no coral reef to view during snorkeling. He told me we do not advertise that you can do so. I anticipated this and showed him the images that I have attached here. They have multiple images of people swimming in close proximity to the reef. They also say, "you will be able to swim around the entire reef". Despite showing him this proof he refused to give me even a partial refund after his associate Oscar lied and said that he showed me some sort of information that said I cannot swim with the reef. I have also attached the information that was provided. He then told me to write a formal complaint on a provided form. I did so. He told me that he needed it to make "the company better". I told him my consulting services in this matter came to $98. He didn't like my joke. I told him again, you want me to pay you $100 for your lies. He still upheld that they were not lying. I submit the images attached for you to evaluate. Oscar did nothing but try and up sell me to their VIP package and explained that I could snorkel, zip line, eat, etc. I thanked them for their time, left, and stopped a four folks outside who were about to go in and told them that there was no snorkeling at the coral reef and they left. Oscar, Ricardo, you could have refunded me $98 and I would of kept quiet, but here you go, Amigos. You thought you would call my bluff. Mistake. You're down $392 already.

    Ramiro! Made our day, such a funny guy and a great employee!
    Sammi B.

    I went with a party of 8 adults and we all enjoyed our day there. We went with the VIP pass and I'm glad we did! Most of our day was spent lounging on the adult VIP deck, the food was surprisingly good and the service was all around great! We were lucky enough to have Ramiro serve us all day, he was wonderful and made our day! Zip lining was so much fun. Unlike most of my previous zip line experiences this one was faster, as in they prepped you and had you up and going within 10 minutes. We could've gone multiple times but only went once. It was too rough for kayaking or snorkeling which was pretty disappointing but the area looked small anyway. Infinity pool was great, the little grottos looked really cool. Hammocks are a nice touch although we didn't use them. It was a good spot to take a day trip (we were in Cancun at the Hard Rock for 7 days) although I couldn't see myself spending much more time there as its limited to activities.

    VIP lounge hot tubs

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    Page 1 of 2

    Garrafón Park Reviews in Other Languages

    Review Highlights - Garrafón Park

    We definitely enjoyed and relaxed by the infinity pool, just looking at that turquoise water.

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    Xplor Park - We got some air

    Xplor Park

    4.4(410 reviews)
    72.2 km

    My wife and I visited the park yesterday, and started with the subterranean portion of the park,…read morewhich was an amazing experience. We dropped in the cool water and began walking through the underground waterway, with beautiful stalactites and stalagmites surrounding us. (Quite refreshing, from the hot and humid summer heat of the jungle surroundings). Later in the evening we climbed the top of the large water slide. I was not ready for the twists and turns, along with the stomach to the mouth unexpected downward plunging sections. At the end of the ride, I was both exhilarated and exhausted! One of the park employees, Issac, who is now my hero, noticed how fatigued I was and went out of his way to help me out. Leading me to a nearby hammock, where I spent a few hours getting my equilibrium back under control. At the end of the night, Issac unexpectedly returned and presented me with a few complimentary gifts, a beautiful embroidered tote bag and a stone night light with the Heart emblem with the Xplor logo on the front. It truly touched my "corazon". Shout out to Issac!! From the old guy on vacation from Texas. I'll always remember you and will add this to one of stories I tell my friends and family.

    The zip line course was a highlight, my family would definitely come back for that alone. All…read moreactivities we did were great fun. Minor criticisms - *It was a little confusing to get around, as signage was a bit inconsistent and occasionally conspicuous until you got your general bearings. *Food was pretty meh, if you're staying at an Xcaret Hotel I'd try to eat before/after your visit, if possible. *The water slide rider thru put isn't great, so I imagine wait times on very busy days can get out of hand in a hurry. I also complained about the helmets all day long until I soundly wacked my head and was 12/10 glad to have it on .

    Photos
    Xplor Park - Made a Dino friend

    Made a Dino friend

    Xplor Park - River expedition

    River expedition

    Xplor Park - One of many underground paths to maneuver around the park

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    One of many underground paths to maneuver around the park

    Xcaret Park

    Xcaret Park

    3.9(564 reviews)
    81.7 km

    8/5/26 My family…read moreand I had a wonderful day trip to xcaret. We got the tour plus plan with the photo package. It included one buffet meal in that day. We took as many photos where all the camera eyes were which made the photo package super worth while. They don't look like much but the resolution and clarity is amazing. Especially when it captures you in the natural rivers. I originally planned to do two rivers but dang, after spending 1 hour floating in one, we were done for the day. One tip for your is bring some shampoo and body wash to use after the rivers. I didn't think to bring this and could only rinse off in the outdoor showers. Felt a tad bit icky all day. Lots of walking in our water shoes but enjoyed the butterfly sanctuary, jaguars, waterfalls and parrots. Lots of photo opportunities. Beautiful park. I now see why they charge you an arm And a leg. Gift shop was great. We spent about an hour in there and got some nice things. The night time show was two hours with a 10min intermission. I loved learning about the Mexican culture. All the dancing and music was beautiful. We had a lovely day here

    Omg!! The best experience I have ever had in my life…read moreperiod.... Now I'm not even coming close to embellishing The park itself is literal heaven on earth If your into water,animals,pristine beaches, and great service come check this Goliath of a waterpark out You can swim with dolphins Swim with sharks Snorkel Natural lazy rivers Total jungle theme all around They are centered around the myan culture I will be coming back every year if I can Please if u are in the playa del Carmen Mexico area come see it..

    Photos
    Xcaret Park
    Xcaret Park
    Xcaret Park

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    Xel-Há - 6.14.2023

    Xel-Há

    4.3(285 reviews)
    119.4 km

    Xel-Ha was not initially on our list during our visit to Tulum, but we decided last minute to give…read moreit a try and I'm glad we did! It provided an all inclusive, low key day exploring nature and enjoying the water. It's basically a massive lagoon where you can snorkel different areas, take an inner tube through the mangroves, ride bikes to the mangroves, eat and drink as much as you want (buy the all inclusive package it's worth it), and ride the water slides from the top of the lighthouse. The food was decent for a buffet at a water park. The three different restaurants had a variety of options. The bars around the park would make you drinks with quality spirits for an all inclusive like Bacardi, Malibu, etc. We were trying to order our tickets online the same day but we kept getting an error message. We called their helpline and purchased tickets over the phone. I was glad we did because we received a discount! Lastly, there are stations all around the park where you can get a locker and pickup snorkel gear, etc. Don't go to the first station you see. Walk to the main area of the park and choose a station close to your next activity. They also provide showers to rinse before and after and life jackets to wear while in the lagoon.

    This is a must see. You could literally spend a couple of days there. It was my favorite part of…read morethe trip! They have lots of restaurant options which is helpful. Food was just okay. But all the activities they offered was amazing.

    Photos
    Xel-Há
    Xel-Há
    Xel-Há - 6.14.2023

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    6.14.2023

    Ventura Park

    Ventura Park

    3.0(25 reviews)
    23.4 kmZona Hotelera

    If anyone wants to visit a dying water park, this is it!…read more More than half of the attractions were closed on a Saturday in June. It looked like there wasn't anywhere near enough staff to open the rides. All of Aaahventura was closed the entire day except for the zip line for 1 hour. They'll tell you to keep coming back later in the day (4pm) so they can get one large group in, then shut the ride down again. All of the large water slides were closed. I've never seen an empty lazy river in the middle of summer until I came here. You have to rent inner tubes for $150 MXN so anyone who ventured in there just swam it and ignored all the signs saying not to do that. The lifeguard was cool about it. Don't waste your time at this park unless you're getting free tickets and you can drive out of there once you've had enough!

    Not worth the money. I live in Los Angeles and have never paid this much for a water park. But…read moreall of Cancun seems very expensive to me for that matter. Towels are $9 to rent! Lockers are $11 for a medium size! Tubes for the lazy river are $9. We thought we were getting a ticket that included everything, but they figure out ways to get you to spend a lot more. Half the rides were closed. The zip lining was cool but only opened for a few hours. So you had to plan between that and the water park. The lines were short, so that was cool too.

    Photos
    Ventura Park - Beautiful warm overcast

    Beautiful warm overcast

    Ventura Park - Boat ride from Moon Palace

    Boat ride from Moon Palace

    Ventura Park

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    Xenses Park - Look into my eye and say Queso!

    Xenses Park

    4.3(45 reviews)
    81.6 km

    This is a bit of an overdue review but Xenses park was fun! Hubby and I came last year to celebrate…read moreour ten year anniversary. A colleague recommended we do an excursion to Xenses since we've done others by Xcaret in previous years. My favorite activities were the Pueblo and the Xensatorium. These activities really messed with our senses. The zip line and waterslide were also pretty fun and memorable. Park was not crowded and I remember it was like a half day excursion. Lunch is not included. Definitely worth doing.

    Small park that lends itself to Xelfies…read more You could spend all day here, but you can get through all of it in a few hours. Your biggest snags will be the lines for the water slides, bird flight, and the Xensatorium. There is a fast pass for the bird flight experience. The kids and I really wanted to check this place out. It had been a long time since we had been here. Since it's a smaller park, it can be overlooked, but the park really tests the five senses. When you first get in you will have the ability to see the various optical illusions (via mirrors, special effects, or room layouts) and take selfies of those moments. The lobby imhas several selfie experiences, starting from the entrance to the locker rooms. Then there's the pueblo, where you will run into an upside down town. You think you are walking uphill but feel the opposite. There will be other opportunities to take selfies of you being in the ceiling, standing over a bottomless pit, or jumping towards the ground...it's all crazy in the Pueblo Abajo Town. The Xensatorium will have you enter a totally darkened tunnel where you will have to use the rest of your senses to feel, smell, and listen your way through the cave...cold, wet, warm, breezy, misty, ...finally ending in a cavern. The bird experience is extremely short, but it heads up the way to the heated float pools, and the muddy river, ...bucket showers will clean you off and you're onto the next one. I thought it was fun, and you can stay there as long as you like. The one thing I don't like about it is the Xnack bar isn't free, you have to pay for the food here...unlike the other parks. If you like selfies, you'll enjoy this park.

    Photos
    Xenses Park
    Xenses Park
    Xenses Park

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    Discover Mexico - Mexican Flavors Tour

    Discover Mexico

    4.6(12 reviews)
    87.3 km

    I had the pleasure of having a private tour of the facility during a recent cruise to Mexico. As…read morethis was my fourth trip to Cozumel, I decided to book privately outside of the cruise line and do something a bit different. My tour guide Martin gave me the difference that I was seeking. My day started with a welcome Margarita, which was very tasty. I then saw examples of art and culture from around the country. We then moved into the chocolate room where I was welcomed with another drink, a chocolate margarita. Martin then should be the process of making cacao into chocolate bars. I got my hand on the mill and got to make my own cinnamon and sugar bar for cocoa. I was then treated to a dish of mole with chips and chocolate covered snacks. We then went outside to the dioramas and to see the rain ceremony from the flying dancers. The rain ritual was brave and amazing. My favorite part of the experience was the Jose Cuervo Tequila Tasting. I tried three tequilas, looking for the flavor notes of each level of aging. The day ended with a delicious authentic Mexican meal. If you are going and are looking for a low rate to book this excursion or any others check out http://shoreexcursionsgroup/v/a/cruisebrothers/?data=info@kerawoodard.com

    Awesome afternoon visit to Discover Mexico! Tour offered by Bryan as he introduced the 32 states of…read moreMexico, some of their unique cultures and art from each region. The park has many very well-made dioramas which help tell the stories as well as a nice collection of art. Our group also enjoyed "The Joy of Chocolate" tour which explained Mexico's importance in the world chocolate trade. We learned where and how chocolate was grown and how it came to be a key crop and export for Mexico. We tasted a wonderful hot Mexican chocolate as well as the raw cacao beans. We then split in to pairs and were directed to a grinder where we ground our own beans and then massaged the product with our hands until the fat had softened. At this point, we added sugar, cinnamon and some vanilla and mixed until the ball was shiny. We pressed in to a mould, added a unique mark and waited for the chocolate disc to solidify. We later wrapped the disc and had a wonderful souvenir of 40% cacao to take home. Really fun! We also tasted a delicious molé and a chocolate margarita. A unique experience and very nice tour at the Discover Mexico Park!

    Photos
    Discover Mexico - Discover Mexico Park

    Discover Mexico Park

    Discover Mexico - Mexican Flavors Tour

    Mexican Flavors Tour

    Discover Mexico - Alebrije Workshop

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    Alebrije Workshop

    Garrafón Park - amusementparks - Updated August 2026

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