This was the second time in the last month we have done this same exact tour. My nephew plays…read morebaseball for the Quintana Roo Tigres so we come down here now quite often. The weather for this excursion prevented us from going snorkeling, so they just let us cruise in the fast boats for 2 hours thru the marinas, bays, shorelines and mangroves of Cancun. So much fun. Alex our guide did a great job, even though one of our boats in the party suffered a propeller malfunction, they replaced the boat quickly and made up our downtime. Great time, and will do it again.

I know some things are beyond our control, especially when it comes to weather. We had booked the…read morespeedboat/snorkel tour. We spent the morning getting ready for our noon tour, then took the bus to the location. Through a bit of overzealousness on our part, we arrived 45 minutes early, only to find out the tour was cancelled to do...maybe the wind? The boats and snorkeling weren't possible to go out. A few of us cancelled, but some decided they wanted to still do the trip the following day (our last day), but we asked them to please notify us in case it was cancelled beforehand so they didn't have to take another bus ride for no reason. I emailed the morning of, because of the strong winds all throughout the night. I did receive an email back, saying they hadn't heard if the tour was going to take place but I'd be notified in case of something had changed. Welp, those that were going had no choice to leave and hop on the bus for their tour...only to find out, the snorkeling part was cancelled, but they could do the boat ride if they wanted. Since snorkeling was their main reason for going, they decided to cancel. It would have been great to know this before hand. The refunds were processed pretty promptly and we were grateful for that, but it's a shame there wasn't much communication that wasted time (and money) that could have used for something else both times.

We booked the Jungle tour thru our resort and declined the free transportation as we had our own…read more We accessed the marina (Chachi) thru Cancun Bay resort. There was free parking before arriving but the small fee at Cancun Bay resort was WELL worth the hassle of parking further and walking. Juanito met us out front and escorted us to the check in desk. We showed out prepaid receipt but still had to pay the $15 per person marina fee (which was advised prior to arrival). We all received a sealed snorkeling snorkel and Jose passed out the Mask to all that needed. Jose and Juanito were super! While on the Jungle Tour one of our boats lost power after we arrived at our diving spot. Jose called for a replacement boat and they switched boats before we had finished snorkeling. It was a bummer at first but Jose handled very quickly. I would recommend this tour for families and first time snorkelers. You get about 45 minutes of snorkeling and about 45 minutes of a great boat Tour. Back at the Marina all employees had on mask, social distanced, hand sanitizer and the bathrooms (banos) were clean and in great shape!!! There was a bar and restaurant but we didn't patronize. They also have locked lockers to rent for a very small fee and there is a free area storage on each boat that will hold a standard tote bag.

We were looking for a place to charter a private boat for the day for our family and happened to…read moresee this place as we were driving passed it on our way somewhere else. So we made the taxi driver turn around and go back to see if they had anything available. It's been a busy week here in Cancun for spring break and a lot of places are booked. This was the best decision we have made since being here. We had a Sea Ray yacht for the whole day. Our crew was excellent and went over and beyond accommodating our family. They provided us with refreshments and made us fresh fish ceviche. We spent the day cruising, and sightseeing then swimming in clear waters and snorkeling. It was an amazing time that we will never forget!

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

My Love and I had SO MUCH FUN here acting like a couple of regular fools!…read more We selected the evening visit option, which runs from 5:00 PM -11:30 PM. We didn't want to be running around in the hot sun, and we figured the lines would be lighter in the evening. Surprisingly, it was still super busy! We visited in early January, and the evening temperatures were mild. You can visit as many attractions as you like during your visit. We started out ziplining and moved our way to the amphibious vehicles, cave rafts, and a few water slides. Our faces hurt from laughing so much. The provided dinner is buffet style and surprisingly good! Lots of options, including vegan and vegetarian. The dining hall is huge, so you're not siting elbow-to-elbow with randoms. They spaced everyone out nicely (plus not everyone is dining at the same time). Water shoes are required. You can purchase them on-site for $20, and these suckers will last you a lifetime. They're nice quality and comfortable. I have plantar fasciitis, and my feet were protected and cushioned the entire time. Helmets are required and provided. There are lockers, but the rooms are all co-ed. You will need to bring your own towel. Phones are discouraged, as you need to hold on with both hands when participating in many of the activities. You can buy a waterproof case to hang around your neck if you'd like. YOU WILL GET WET ON NEARLY EVERY RIDE. Wear swimwear and something over it if you don't want your hiney hanging out. The staff are SUPER patient and very friendly. Everyone is bilingual (Spanish/English) so no worries about communication barriers. This place is fun for kids all the way up to (fit) senior citizens. There is a lot of walking, so be forewarned! Taxis are easy to catch here, with the assistance of the outdoor staff. It was about a $40 fare from and to our Riviera Maya hotel (Hard Rock). I am still laughing my head off!

The zip line course was a highlight, my family would definitely come back for that alone. All…read moreactivities we did were great fun. Minor criticisms - *It was a little confusing to get around, as signage was a bit inconsistent and occasionally conspicuous until you got your general bearings. *Food was pretty meh, if you're staying at an Xcaret Hotel I'd try to eat before/after your visit, if possible. *The water slide rider thru put isn't great, so I imagine wait times on very busy days can get out of hand in a hurry. I also complained about the helmets all day long until I soundly wacked my head and was 12/10 glad to have it on .

Small park that lends itself to Xelfies…read more You could spend all day here, but you can get through all of it in a few hours. Your biggest snags will be the lines for the water slides, bird flight, and the Xensatorium. There is a fast pass for the bird flight experience. The kids and I really wanted to check this place out. It had been a long time since we had been here. Since it's a smaller park, it can be overlooked, but the park really tests the five senses. When you first get in you will have the ability to see the various optical illusions (via mirrors, special effects, or room layouts) and take selfies of those moments. The lobby imhas several selfie experiences, starting from the entrance to the locker rooms. Then there's the pueblo, where you will run into an upside down town. You think you are walking uphill but feel the opposite. There will be other opportunities to take selfies of you being in the ceiling, standing over a bottomless pit, or jumping towards the ground...it's all crazy in the Pueblo Abajo Town. The Xensatorium will have you enter a totally darkened tunnel where you will have to use the rest of your senses to feel, smell, and listen your way through the cave...cold, wet, warm, breezy, misty, ...finally ending in a cavern. The bird experience is extremely short, but it heads up the way to the heated float pools, and the muddy river, ...bucket showers will clean you off and you're onto the next one. I thought it was fun, and you can stay there as long as you like. The one thing I don't like about it is the Xnack bar isn't free, you have to pay for the food here...unlike the other parks. If you like selfies, you'll enjoy this park.

This park gets ya thinking...so many illusions that blow your mind. Not sure what to expect when…read morewe decided to go, but glad we did. 2 adults had just as much fun as any kid. Very Creative!!! If you are staying at an Xcaret property, this park is included and worth a few hours. They had both day and night experiences. Photo-ops galore.

Came to Xcaret Park while staying at Hotel Xcaret Mexico, and so glad that we came! This park is…read moreso unique and big, there is so much to explore. My favorite things here was looking at all the different birds, observing the wildlife, and sitting by the ocean. It was so beautiful everywhere you went! We also saw so many wild lemurs here throughout the park which was cool. However, since the park was so big, we ended up spending a lot of time walking to each experience. Overall, I would recommend this park since there are so many things to do!

A full-day adventure you still won't finish…read more We spent a full day at Xcaret Park, and honestly, it was one of the highlights of our entire trip. There is SO much to do that you genuinely can't fit it all in one day--underground rivers, beaches, snorkeling spots, wildlife exhibits, and cultural experiences throughout the park. Everything is beautifully maintained, super clean, and very well organized. The staff was helpful from start to finish, and the whole place felt safe and easy to navigate. Food options were plentiful with something for everyone, and it was a huge plus that meals were included. There's also plenty of parking (we didn't have to pay), which made getting there stress-free. A few helpful tips: * Bring water shoes - you'll thank yourself in the rivers * Bring a waterproof phone pouch - must-have for photos * You'll need to sign a waiver at the start * You'll receive a wristband + locker key with a chip (included, no extra charge--just don't lose it!) * There are plenty of showers and changing areas, plus parking within the park Be prepared--there is a LOT of walking, so wear comfortable shoes and pace yourself. Overall, this place is a must-do if you're visiting Mexico. It's the perfect mix of adventure, nature, and culture all in one unforgettable experience.

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

If you are looking to relax this is the resort for you. Bars close at 11pm Pool DJ shuts down at…read more3pm ( way too early ) . The restaurants were delicious. I would not recommend Butler's service... if you ever had butler service in the Caribbeans there is no comparison. In Mexico they do not do NOTHING for you but text all day , maybe visit you in the pool areas but that's it. Not worth it at ALL. Our Butlers were Norma, Catherine & Enrique ( who we never met) Catherine visited us twice by the pool and Norma was the main texter sweet but none didn't do very much . Some of our favorite ppl was Efrain the bartender love his sense of humor, the Bell Boy Toribio I believe was his name was very helpful, other than that everyone else was nice but nothing really stood out. We stayed in the new building Marriott Diamond Club 4th floor ... gorgeous room but no body mirror, no iron or iron board, nothing to hang your towels on in the bathroom, the shower floor is VERY slippery it really needs a rail to hold on to. Room service took 1 hr the food was cold. Ate at the Joya 2 days and some of that food was cold too. There is an Asian restaurant in the new Diamond building that no one talks about that is delicious. There is also a bar and pool table in that building as well.

Beautiful Resort!!! The food was delicious (a lot of seafood)…read more Angelica was amazing, assisted us with whatever we needed. Made our dinner and activity reservations. Yolat helped behind the scenes as well making our stay comfortable and enjoyable. Mely was a wonderful barista. I loved how she made my drink. Such a bubbly personality. Mariza was so friendly, always greeting us with a happy smile. Our waiters were great - Manolo. Our bartenders and servers as well. Such a wonderful experience. Such great hospitality

This hotel completely killed my mood for this vacation that I needed to relax. The hotel itself…read moreneeds a lot of updates and upgrades. We actually had to request another room because our first room was just so disappointing. It smell funky when we arrived, felt humid and the AC was off. There was no face towel, no hand towel, no feet towel, only 2 towels and it was four of us, no iron, no cabinets, no iron board. The bathtub was disgusting, it looked like it had been broken, glued back together and painted on top. It was an overall mess. And the "beach view" was not worth it. Then we were "upgraded" to a "junior suite". If this is the best they can give than the hotel needs to update a lot. They had tube tvs. Like we are in the 21st century. At least this room had what we needed. The bathroom was still disappointing. It was really plain and nothing "wow". The bed felt not clean. We were very disappointed. The food was ok. Sometimes it was cold when it was cooked food. The playroom had four tables to play with. Two of them were broken. The pool had rust and some corners were chipped away. It did not look appealing. The "free" wifi was not always available even if you were at the lobby. The hotel had nothing more to offer that we were bored most of the nights after dinner. It was very boring. The kids were bored. It's not worth your hard earned money for a vacation. It's falling apart. I do not recommend this hotel to anyone. I wasted my money on this vacation. So disappointed.

I booked this resort through vacation express and they said this was in the hotel zone. Let's start…read morethere. For one this hotel is not in the hotel zone, in fact it is 30 minutes away. The resort had limited tourist and very uncomfortable beds. I came here to celebrate my mother birthday and it was a total disaster.

10/10 recommend!…read more Service is on point. I have never been disappointed! Omar, Roberto, and Julien, gracias! Food and beverages flow like it's the way it was intended! Cabanas are via reservation and they are super useful for groups and those that need an afternoon nap! I absolutely love this place!

Cozumel Day at Paradise Beach…read more We booked the all-inclusive day pass through Viator and saved 10%, and honestly... anytime I can save a little money, I will. Quick tip for anyone going: when you walk out of the port and head to the taxi line, don't just jump into the first one. Our first driver tried to upcharge us quite a bit. We kept walking and were able to negotiate. I had heard it's usually around $15 per ride (not per person), but we ended up paying $20 -- and honestly it's a bit of a drive, so I get it. Also... those taxi drivers drive like we're in GTA. Once we arrived, the vibe was totally peaceful. Yes, the chairs are fairly close together (similar setup to Mr. Sanchos), but Paradise Beach felt much calmer and less of a party scene, which we really appreciated. The food and drinks were actually really good for an all-inclusive beach club. We tried quite a few things: * Nachos * Quesadillas * Blue cheese burger * Grilled shrimp * Coconut shrimp * Grilled mahi tacos -- which were the highlight The beach was nice, the pool was great, and you basically pick your "home base" (pool or beach) so your waiter knows where to find you for food and drinks. A few other things worth noting: Great bathrooms and changing rooms Lockers available (extra fee) Inflatable water park for kids (extra fee) Paddleboards and snorkeling (extra fee) Would I go again? Yes.