Highly recommend this doctor. Courtney Mehock was recommended by my heart specialist for a primary…read morecare doctor. I absolutely love her. Her credentials are outstanding. Very compassionate, understanding and a great listener with an impeccable bedside manor. Professional. She has been my doctor for many years. Her staff is extremely helpful and understanding. Very welcoming. Highly recommended.

Most amazing compassionate, kind , intelligent doctor !! Highly recommend her and her MA, RAVEN!…read more I've referred many to her.

I came in for my Medical exams(for immigration purposes). Doctor Samina Ghazi alongside the other…read morenurses took care of all the paperwork and appropriate tests and Vaccines I needed. I highly recommend.

I came to the clinic for surgical clearance, hoping to just be in and out after receiving my CBC…read morepanel and a quick exam, but what followed was nothing short of a nightmare. The doctor demanded to do an EKG which was not required by my surgeon for clearance and I agreed to it because I figured better to be over prepared and know my results than not know. The office assistant (unclear of her medical training background, but I know every time she's drawn my blood she's really really struggled) placed the leads indiscriminately across my chest with little care or concern for accuracy and did the test. I waited and waited and waited and I overheard loud panicked chatter around the corner about my results. After a very long wait the doctor came in and told me I had had a silent heart attack and I was in poor health and she couldn't clear me for my surgery because of it and I needed to see a cardiologist immediately. Despite only being 28 years old, and not the obvious heart attack patient, I obviously took what she said very seriously and booked to see the cardiologist she recommended the next morning. Her team struggled to send a global referral that worked with my insurance, like they didn't know how to do it, and so I spent even more time waiting and waiting and waiting in the cardiologist's office. When I was finally seen, they preformed an EKG to confirm the results from Dr.Ghazi's office. The cardiologist immediately told me that the test had been preformed incorrectly at Dr.Ghazi's office and absolutely nothing was wrong with me, I had not had a heart attack, and my EKG was perfectly healthy. I was obviously rubbed the wrong way, but still wanting to just push through and just get the surgical clearance I need and move on. Today I received a call from my surgeons office stating that Dr.Ghazi's office called them and DEMANDED to see my whole history, notes, records and any documents they had, and were very rude to the staff for refusing to send them without my consent. Ever hear of HIPPA? The nurse at my surgeons office said that never in her whole career has a PCP even asked to see this confidential information let alone brutally demand it. What does she need to see it for? Either my labs are good enough to clear me for surgery or they are not. My labs speak for themselves and reading a record of the consultation i had with my surgeon will not change if it is medically safe for surgery to be performed. If they think my surgeon is just going to send out my paperwork willy nilly then how are they handling my private medical information at this office? This was the cherry on top for me. Also- bonus fun fact, when I did intake at a therapists office last year, the office manager told me he had also seen Dr.Ghazi as a PCP for some time and recommended that I find a new doctor because she had misdiagnosed him with BLOOD CANCER. This office is misdiagnosing everyone in our community with SEVERE health ailments, and I do not understand the motive. I should have listened to that office manager but I figured I could get my surgical clearance with little issue. This is what happens when they let the children who should have been left behind enter the medical field.

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

CALL AHEAD TO CONFIRM SCHEDULE. I arrived on time, I had to wait an hour after my time to be seen…read more A live scheduling system would be very helpful... automated or manually notify patients if you're running significantly behind. Otherwise, staff and Dr Sack are friendly & professional.

This place is a joke.It's dirty they treat patients like garbage. Kelly Morgan is the worst. I've…read morebeen on a script for years and because I talked back to her one time she talked down to me like I was a piece of garbage and then did everything she could to get my script taken away from me after years of being on it. She thinks she's god

This review is from the perspective of a new patient. I needed to find a doctor and picked Dr…read more Fitzgibbons based on reviews on other websites. She is part of the infinity primary care system. I really like Dr. Fitzgibbons. For my primary appointment, she spent a good 45 minutes with me, and I had some pretty strong concerns that she spent time talking to me about. She is extremely friendly and approachable. The office is busy. If you get an afternoon appointment, you may be waiting for a bit past your appointment time. There are many doctors there, so if you have to come in for something and Dr. Fitzgibbons is full, you can see someone else (her hours, btw, are Monday and Wednesday 9-5 and Thursday 9-12). So far I've been extremely pleased with the attention and care I have received there. They also have an email system set up so you can communicate with your doctor by email, which I like a lot since you can play a lot of phone tag with doctors normally.

Dr. Fitzgibbons has been my doctor for many, many years. She has also been the doctor for my…read morechildren since they were born. She always takes the time to listen and hear any concerns you may have. She really cares about her patients. Ihave friends that normally may get 1 or 2 minutes with their doctor during a visit, I never have this problem with Dr. Fitzgibbons. I could not be happier with all she has done for my and my family!!!!

I really just wanted to reiterate my review about Dr Peter Bullach, Dr Robert Brateman & Dr Olga…read moreMondrosova.....My first review hasn't changed ,except for an even better review of everyone & everything in this practice! I have gone to this practice since Dr Brateman was at Providence Hospital bldg. in Southfield, MI back in 1986! * he came to see my newborn baby girl at 11:30 pm after a baseball game and all!! I thought that was pretty unique for a Dr who isnt even the one "on call" to come in and see his newest little patient! Anyway....what I really want to say in only the kindest and nicest way possible to the other reviewer, "Vaquel R."; is that honestly, you had to have caught the office staff on a particularly bad, running late, crazy busy kind of day! I promise you...they are truly "one of a kind" in the way of treating us as patients, but as people first. If Ive ever had to wait, I know that when my turn comes, I will be treated with the same time and respect given to the persons during my waiting time! If they asked you to call back and if you would've said "No, I cannot, this is very important," they would've stopped and helped you! My appointments are always at 4:30 pm, because of a nerve disease and pain, Im unable to drive myself to their office. I must wait for my husband to drive me there after work. They always let me come at that time and when my husbnd and I leave, usually after 5:30-ish PM, there's always t least one or two of the office staff still there calling in prescriptions and doing the "other" stuff required of an appointment personnel and office staff! I too, worked in a setting like this. I worked many years at the U of Michigan hospitals Appt. center. When we turned the phones off, there were usually a couple people still in the cue system waiting to speak to us and make an appt. Also...i had to call scripts, Dr.s offices and do whatever notes, the Drs had left for me to do before I went home. We even couldn't do appointments at 4:55 pm because it takes time to get all of the proper information, and if it were an emergency, we knew the persons would be heading to urgent care or E.R., knowing that we closed in just a few minutes and we couldn't possibly give them the one on one TLC that patients like to get from the office staff. That being said, I just wanted you and anyone who might read your review, to know that this has never been my or my family's experience with this office....but if by some chance that were to happen to me, I would say to myself "well it's only 5 minutes before their phones turn off and Im not having an emergency (because I would know to not call but go to ER!) and what I need, especially if Setting up a new patient appt. for another person; I know that that would take much more than 5 minutes, due to the type of information that is exchanged in this type of phone call! Also, Knowing that just because the phones are sent to the answering service at 5:00 pm, or close to that time depending on who's watch you are looking at; that doesn't mean the office staff grabs their coats and leaves...there's so much to do before they go home and as I've said...Ive left after 5:30 pm nd they're still there making pharmacy calls and other ! Anyways, I'm writing from experience. Like I said, we've been patients there at "Brateman medical ctr" for many years and I truly do know these things I'm writing to be fact. Lastly, it's easier for them and less confusing for incoming patient or Dr. Phone calls, for the staff to answer the phone as "Dr.'s office, can I help you?"! If you're calling for any of the reasons most people would call, you would know right away that you in fact got a Dr's office. Next, it would be terribly difficult for the staff to answer the volume of phone calls that their office gets each day by saying " Dr's Brateman, Bullach & Mondrosova's office can I help you?".....many many times per day. NOR would it really ...only in my lay opinion, be right to answer saying "Dr. Brateman medical center" because then you wouldn't know that Dr.'s Bullach and Mondrosova were a partners in that same medical center! Just a few thoughts.....only because one person views something one way, it is their right to have an opinion, but I promise you....you won't find better Dr's, nurses, M.A.'s, or office staff than these people.....they are "one of a Kind"...in a good way!!! Thank you so much for allowing me to write my experience here and I mean no harm, rudeness or any hurtfulness to the other reviewer.

Dr. Mondrusova took the time to speak to me about the various items I wanted to discuss with her as…read moremy new doctor. I was organized and had my list ready to go, but I was worried she would be short or hurried with me since I wasn't there for an urgent issue. I was greatly pleased that she sat with me, took her own notes, answered my questions, and ordered the various labs (cholesterol, fasting glucose, etc.) that are par for the course, as well as a couple that she thought might be good given some of my concerns about family's illnesses. Nothing seemed forced or overboard, and she was very understanding and matter-of-fact when it came to some sensitive issues. There is a Quest Diagnostics lab in the same building which was naturally convenient as I just went next door for my blood draw. I had no issues with billing or with my insurance company claims. My only complaint has to do with the office staff's phone etiquette that I have experienced before and since. I know now that they answer the phone as just "Doctor's Office", not "Brateman Medical" or something similar, but I honestly couldn't understand them initially and thought I had dialed the wrong number. When I asked whether it was Dr. Mondrusova's office, the woman was rather exasperated as though I hadn't been listening. I called again recently to make an appointment for my partner for a new patient/annual check-up as well. I was busy literally all day with work and had to wait for a couple of afternoon conference calls to finish, so I dialed in at 10 to 5. After following the prompts from the new automated system, a woman picked up - again answering "Doctor's Office" - and I explained I wanted to make an appointment. She cut me off, saying, "Well, can you call back tomorrow morning?" I was so flustered, I said, "Oh. Yes. I guess." And she said, "Good. Thanks," and hung up. The problem is...I can't call back tomorrow morning. I won't be available to make a call until almost noon. Is that too close to the lunch hour? Will I be asked to call back later? I find myself highly annoyed and also concerned about sending my partner to them. This is the kind of customer service issue that would send him right back out the door, and it's already like pulling teeth to persuade him to see a doctor in the first place. It would be so convenient for us both to go to the same practice though. I've answered office phones and worked retail in a previous life, so I know the desire to get out the door as close to closing as possible, but we weren't allowed to stop serving customers until actual close; administrative 'closing' activities were still lower priority. Perhaps the office staff needs a little help at the end of the day to finish expected tasks OR just needs to reset expectations about when they leave v. when the office closes. (Or they need to change their published hours.)

Dr. Rizk has been the pediatrician for my 4 daughters since 2010. She is very thorough and listens…read moreto our concerns.

Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.