Went to Physical. They wrote tests which are not covered in the Physical without my knowledge. I…read moredint complain about weakness or any sysmptom that needs vitamin B test. QUEST is their vendor who does these tests. For Vitamin D test, they charged 250 dollars through Prime care. If you go direct to Quest its around 60 dollars. You can shop around and can get for less. I feel like this is day light robbery. I feel only Dr Shively is good here. Rest are not worth going to. For Urine and blood test , I think its better take the prescription and shop around. Called Dr and left multiple messages. No Reply. Contacted Billing 10 times. No reply Horrible service.

I have been telling all my friends in town that this is the place to go if you want a super…read morequalified doctor who actually cares, spends time and has real expertise. After a lot of years as a patient with multiple issues, I have come to absolutely love DO's from MSU, even though am a U of M grad with U of M doctors in my family. DO's for general medical and family care are BETTER! They are trained extremely well, think things out and trained to look at your body as a whole being and aren't just saying, "yeah, ok, let's write you a script, and never find the root cause. Primecare of Novi knows how to care for people and children. I also like the fact that there are a few women in this practice. Every one of these doctors is super nice as well.

This is a great urgent care facility with a caring staff. I…read morewas exposed to someone who tested positive for COVID-19. Unfortunately, the current health care crisis has sent the health care system in a tizzy. It took several hours of driving around and calling local clinics to find one that would take a walk-in patient. I was lucky to find Express Med. Upon arrival, I saw a line of folks in front of the building waiting to be checked-in for testing. To my surprise, the line shortened quickly. I realized why once inside. The staff was operating like a well-oiled machine. Everyone was working efficiently while taking the time to show kindness and care to the patients. I checked in and was instructed to wait in my vehicle for a call. A few hours later, I was called in. The physician assistants were thorough and helpful. Although they were slammed with patients, everyone I encountered was cool, calm and full of positivity. It was a great experience. The clinic sits in a strip mall with plenty of parking. I found the decor so cool! There were album covers, music memorabilia and references all over the walls. There is an artificial fireplace and Motown hits being played on a television. Very soothing environment for a place that I'm sure most people visit filled with anxiety.

I needed a COVID test due to an exposure and I tried several places that weren't able to take me…read morebefore walking into Express Med Urgent Care. As the previous reviewer (Karol C.) mentioned, the staff were kind and efficient. There wasn't a long wait and I had my test completed within an hour.

Highly recommend this doctor. Courtney Mehock was recommended by my heart specialist for a primary…read morecare doctor. I absolutely love her. Her credentials are outstanding. Very compassionate, understanding and a great listener with an impeccable bedside manor. Professional. She has been my doctor for many years. Her staff is extremely helpful and understanding. Very welcoming. Highly recommended.

Most amazing compassionate, kind , intelligent doctor !! Highly recommend her and her MA, RAVEN!…read more I've referred many to her.

Dr. Poppee has been a true blessing in my life. I developed long-haul COVID after a severe…read moreinfection and eventually had to go on disability. The daily pain, flare-ups, and brain fog have been overwhelming -- but what made the difference was having a doctor who refused to give up on me. She listens to understand. She doesn't rush. She doesn't dismiss complex symptoms. When answers weren't obvious, she kept searching and sought second opinions. She treated me as a whole person, not just another appointment. In a time when many patients feel unheard, Dr. Poppee restores trust in medicine. Her compassion, attention to detail, and dedication truly stand out. If you're looking for a physician who will advocate for you and walk through difficult health challenges with you, I highly recommend her. I'm deeply grateful for her.

Dr Poppe has been been my primary doctor for eight years. She gives a thorough exam. She is…read moreunhurried in the exam room and listens deeply to what I say. She asks clarifying questions to make sure she understands issues. She follows up on issues from one appointment to the next. She is personable and easy to talk to. I highly recommend Dr. Poppe as an internist and general practitioner. Her practice is efficient- I have rarely been kept waiting. Her care is excellent.

I've been going here for years and taking my family. They provide good care but because of this…read moresituation Don't think I will return!...Please address patients by name ,no patient especially a black patients should be called hunny ! It's racist and I told the medical assistant this.I have a name! I asked to be called by my name and the medical assistant left the room and told the doctor and switched staff because I asked to be called by my name and she got offended... didn't apologize,then says oh I don't know I'm from Minnesota! The doctor comes in after she complained and she says I know you I've seen you before and I said yes you have and my family! She leaves and then sends an Arabic man in my room to do an X-ray with my bra off ! Stop making excuses for bad behavior and education yourself not to do it again! Don't tell the doctor and play Karen and act as if the patient is wrong...No apology then called me hunny again when you called to give me my test results!

Omicron variant is messing up the holidays for a LOT of people. Which means lots of people are…read moregetting sick. It's two days before Christmas and these guys are SLAMMED, but every single employee was so kind and kept their composure which I respect SO MUCH. The wait was 3.5 hours for me, but it was worth it. Still got the chance to speak with an actual doctor, rapid and PCR testing was available. Please just be patient with these workers, they only want to help you and get you seen as soon as they can.

my friend took a spill in the parking lot on our way to see the Eagles. she needed six stiches…read more They were amazing !!!

DO NOT COME UNLESS YOU WANT TO BE OVERCHARGED AND MISDIAGNOSED!! IM STUCK WITH A $80 BILL!…read more I came here having symptoms that correlated with an upper respiratory infection besides a cough. they insisted that I needed to be tested for Covid, Strep, and the flu. And what do you know they all came back negative! So they sent me on my way with a nausea medication and a cough suppressant when I had NO COUGH! I Had to call back up here because I was not getting any better and to have them call in an antibiotic. And once I started taking the antibiotics that I HAD TO ASK TO BE SENT IN I was feeling better.

Three stars is the average between the totally condescending, patient-hostile front desk staff, and…read morethe high quality doctors. Perhaps the doctors are so busy that the staff attempts to drive away potential patients. Apparently, when a sick patient recently arrived for a scheduled appointment, the staff turned them away because they were sick (could be COVID you know, or not). Requesting that they at least talk to the doctor about their illness via teleconference during their scheduled appointment time, they were seemingly told NO, the doctor can't talk to you (too busy - even though the visit was scheduled?)! So... it seems you should only go to the doctor if you are feeling well... If you can brave the Soviet-style receptionists or somehow sneak past them, the rest is fine.

Five stars for the doctors. Zero stars for the staff (with a few individual exceptions for some…read morenice ones). Excellent doctors, and front desk staff are mostly ok, but when you call to speak with a nurse to get a prescription refill or because of an issue with a prescription? Be prepared for astonishingly awful customer service. I've had nurses who were utterly rude, condescending, and outright hostile when I had a simple question about a possible drug interaction, or just to ask the doctor for a different prescription because of a medical issue. Everyone understands that some medical staff / nurses become jaded and cynical because of the types of drugs that people abuse (which is also not acceptable), but I'm talking about *routine prescriptions* here, like statins and antibiotics. It's appalling how shoddy their listening skills and interpersonal skills are. They are sorely lacking in manners and do not listen. If I didn't like my doctor so much, I would go elsewhere because of the rudeness of the staff. Here's hoping that the doctors and managers weed out the rude staff members and keep the good ones. I avoid calling there because I don't want to deal with them. What a shame.

Mark Petrous MD is the best of the best! He is outstanding and really does care about his patients!…read moreI moved from the area and was unable to see him for years! Thank God I found that he is still in practice and I can certainly see why! He is kind caring and compassionate towards his patients and he has many credentials as well! Mark teaches medical students and is an author of medical information that helps students understand the importance of diagnoses and care for patients! I would recommend him to anyone in need of a "Good Doctor"! He is The Best MD I have ever seen in my lifetime and I am age 52 now. Congratulations Mark! You have earned your title many times over! Sincerely, Ron Merritt MBA

In short, I needed an internist. In fact, we all need internists. And Dr. Petrous came highly…read morerecommended to me. And, I will second the recommendations I heard. He is a thoughtful diagnostician who will spend time working for you and your health. This is a rare thing, nowadays.