It's been about a year since my last updated review of Westgate and unfortunately, this one has…read morebeen triggered by some detrimental experiences and changes to my once favorite... now former dental practice. I have had a lot of dental work done, multiple crowns and two root canals in addition to a 2 root planing & scalings, and thus insurance covers a quarterly cleaning ("perio maintenance") vs just 2 per year. Also had my silver fillings replaced with ceramics... suffice it to say I know all the proc codes and am familiar with preventative, restorative and major dental tiers and how insurance and copay's function. This is relevant because of the recommendation from Dr. Kics (founder and owner) about a treatment plan on visit 3x the cost and plan pushed for a signature by one of the financing sales representatives (very like a car dealership) for about $8K (not factoring in my new dental insurance). Major dental work like the recommended bridge and 3 crowns would have to be delayed 6 months, but Westgate staff didn't mention this, or even care. They tried to get me to sign a contract at retail cost. Said they could discount it a little (no insurance or negotiated pricing factored) and pushed getting a credit line. I have plenty of credit, don't need more, but did not appreciate this pure car sales vibes money grab, no consideration. Corporate dental business model is what this is called, as I have learned in my recent dental search journey. Back to the story... Westgate has become insufferable and here's why. First, I started noticing odd changes in my last 2 visits. such as: HOURS Changed to corporate (weekdays only) and hours (7am to 5pm), no longer convenient early or late days or Saturdays. Asked about it and got some questionable "staff get more time with families" canned response... riiight. Split shifts are unheard of, and how did you manage the prior 4 years I have been coming here? AMENITIES Amenities in the waiting area... seem to be disappearing. The coffee is not stocked, the mini fridge with water and drinks are empty... no more Starbucks gift cards for checking in... I haven't delved deeper but are they going out of business? SERVICES Going 4x a year for a checkup and cleaning, I get pocket checks on gum depth, like a report card on my teeth. I have a 4-step routine, and the checkups tell me which areas need better care on brushing and flossing. If the hygienist is not doing a good cleaning and not taking accurate measurements, that is a problem... which is likely what happened for the last 2+ visits. I had a throbbing and intermittent pain in my top right side, back 2 molars. Why I think the hygienists were wrong, they listed the depths at a 4-5, even when I went in the last week of June 2024. I talked about the pain, got x-rays and the dentist (Dr. Hart) did not seem to find anything - but she didn't really even check on my teeth despite the complaint, because I went to another dentist later, and they found a pocket depth of 9 in one area of the tooth. The Westgate hygienist listed it as a 5. so, I think a liar or slacker that just used my last numbers for the report. Moreover, if that tooth was at a depth of 9, when it had been a 5, then it hadn't been cleaned well 2 visits ago. That would explain why it was throbbing 3 months later... wtf guys?!!! I trusted you to do good work. Anywho, Dr Hart sent me to an Endontist (Renovo) to see if I needed a root canal, and she seemed excited about the possibility of billing and making a crown using my former (excellent) Metlife insurance. The endo didnt think I needed a root canal, just by hitting the tooth with a tiny hammer... there was a scan he could have done to check if it was fractured, but he didn't... just then billed my insurance a lot for hitting my tooth like a miner with a pick. The scan thing is important BECAUSE back at Westgate, the line Dr. Kics gave me was "I can't see if the tooth is fractured so I recommend extraction and a bridge" ... even though the normal thing is to start with smaller solutions first... after the 8K sales pitch, I asked for this emailed over along with the pocket check summary report so I could review. Second opinion on my issue with another dentist the next day... the put me on antibiotics and chlorhexidine (script mouthwash) to cut down the pain and pocket infection - which worked and suggested a root planing & scaling (gum surgery and deep teeth cleaning) ... kicker, Westgate had given me one of those a year ago on June 2023!!! These are supposed to happen infrequently. WTAF?!!! So long long story, I found a new place and DUDE the modern stuff that newer places have!!! They have 2x 3D printers to make crowns and mouthguards on site, 2 panoramic scanner machines that can detect dental fractures like the endo... etc. Stuff I suggested at Westgate but didn't know was commonplace at modern places nowadays. Westgate has some great staff, but its service levels are IMHO such trash.

I would like someone to explain why you say the first consultation and evaluation are completely…read morefree, and then a month later I receive a $300 bill???? That feels dishonest.

Great attitudes all around, good followup before and after appointments…read more Was able to see the periodontist in the same office only a few weeks later. I recommend to all of my friends. And I have been to a lot of dentists over the years.

I went to Impressive Smiles to get a new retainer made. The office is decorated very nicely and is…read morevery welcoming to a first time patient. I am told that coffee, drinks, and snacks are available even though no one showed me where they were. My mouth was scanned with their computer software and my retainer was made in their office. When it was ready I scheduled an appointment and the dentist made sure that it fit properly. I highly recommend Impressive Smiles!

Today I visited Jen the hygenist for another cleaning. As always, Jen is friendly, professional and…read moreknowledgeable. I wouldn't consider any other dental practice. Family Dentistry of Arlington Heights is the best!

Dr Black and her entire team are outstanding! Dr Black is extremely knowledgable about dental care…read moreand clearly keeps up-to-date with the latest developments in technique and technology. As important as technique, her kindness and compassion in treatment really shines. She patiently answers all of my questions and I really feel like she partners with me on my dental care - it makes a huge difference in handling anxiety during visits and keeping me engaged/invested in on-going care to prevent trouble down the road. If you are looking for an expert, caring dentist go see Dr. Black!

Not a fan at all of this place. The office staff especially Ronda is a terrible person to deal…read morewith. She is rude and lies. The dentist is okay if you actually get him to treat you. However, the practice up charges and then commonly makes billing mistakes and are not apologetic instead rude about the fact that they over charged you. Happened to my family and I multiple times. We won't be going back to this practice. I do not recommend.

This morning my cap just came off without any warning. The slightest touch of air on my exposed…read moretooth was more than uncomfortable. We found this office on Google and called and I was pleasantly surprised that they were able to get me in (not that I had expectations of any kind in terms of availability). The interaction from the phone call down to the moment I left the visit was superb. I have schedule our family with Dr. Favia for consultation and will be moving to this practice for all our dental needs. Kind and inviting staff, clean and inviting office, and quality care. Thank you Favia Family Dental!!

Dr. Tokunaga and his staff are extremely professional, kind, and accommodating. I have been going…read moreto them for a few years, to get fillings, a molar crown, and cleanings. A year or two ago they did a comprehensive dental exam and suggested a bunch of work (my mouth is sort of a disaster), which they graded from highly essential (like wisdom teeth extraction) to optional (basically, cosmetic fillings), which I really appreciated because it was an honest and well-explained assessment of my dental health.

I've been a client for 20 years. Their customer service and technology is top notch. The dental…read morechairs even have massagers built in. Also, they've recently installed large screen TVs above those chairs so you can watch Netflix! I was still watching an episode of The Office when my procedure was finished. I actually wished the appointment went longer to see the ending. Their staff and amenities make what normally is considered an unpleasant experience enjoyable.

This practice has been nothing short of a nightmare to work with. During my prior appointment, Dr…read moreZeno made a joke that there was alcohol in his cup next to him. Which became believable based on how they manipulated my mouth during the cavity fillings. My lower lip was completely split from their manipulation. Lastly, Dr Zeno continued to state "we are almost done" throughout the entire appointment. When in actuality, there was more than an hour more left before he finished. Fast forward to today, I booked a cleaning appointment for 5/8 and was told it was booked for 6/8 instead. Waited 10 minutes in the lobby just to be told I couldn't be seen today. Today was the last time I will bother with their practice.

My and my wife's long time dentist, Dr. Steven Theodosis, started to practice here in the last year…read moreor so.  There were various reasons for his recent move, but we have followed him pretty much wherever he goes, and it's been over about 25 years!  Needless to say, his care and maintenance of our dental health have been top-notch and over the years we have also been exposed to his network of excellent dental specialists as well.  He not only has a gentle touch, but his surgical work is excellent, and he clearly explains what he is doing as well.  On top of all of that, he's about as congenial a dentist as you'll ever meet.  And finally, let us not forget the staffers here. Angie is the office manager, and Josie her front desk assistant, and both are pleasant and helpful.  Rachel is their excellent full-time hygienist, also with a nice touch we have found.  Coreen and Alamera are the DA's we have encountered, and both have been helpful and communicative.   It's probably worth mentioning one other important aspect. We don't have dental insurance which is really not uncommon with retirees. I also haven't really checked around but this place is probably not the cheapest for dental services but we go with good experience. They do have an annual maintenance program offering that is a good deal if you decide to be a regular and that includes 20% off of services as well as two cleanings, two exams, and x-rays. Pro-tip:  Just don't call the office on Tuesdays as they are closed that day.  Thank you all for being there for us!

Dr. Brian Zulawinski is a fantastic Dentist. He is amongst the best I have known. Dr. Zulawinski…read moreis a highly capable clinician. So are his other clinicians. Unfortunately, I give a low rating because the front office is probably the worst experience I have had at this office, and I would rate it the same in comparison to other practices. This is not a single instance but many over a few years. Imagine if they are about delighting patients and bringing that administrative front office experience to be on par with Clinical capability? That would be WOW! I will recommend Dr. Zulawinski, as one of the best Dentists, but qualify and prepare anyone for a negative experience with the front office.

My experience with this dental practice was awful. Front office staff were consistently rude and…read moremade errors in scheduling. One of the dentists there and a hygienist also misled me into believing my care was covered by insurance. The problem was that they failed to tell me the practice no longer accepted my insurance, which they had accepted previously. The response from the responsible party (the lead partner in the practice was absolutely nothing); however, the front office staff once again showed how obnoxious, sarcastic, and rude they are. Never again and I would never recommend the practice. Finally, the dentist and hygienist insisted I have dental surgery and referred me to a specialist. I found one with a better reputation and he said that there was "nothing to indicate surgery was indicated." I would recommend avoiding this practice.

Dr. Khan is spectacular. He made the absolute best of a horrible situation. I could not have asked…read morefor a better service and treatment of my pulled tooth. This was during the pandemic and he seemed to take COVID-19 more seriously than other places. A year after the pandemic the place has good practices with air sanitizers, masking, and cleaner. Every visit was professional and people were in a good mood. Only note I have does not have to do with Dr. Khan. I came here because another place pulled my tooth. I refused to go back after I found out that an option was to redo the root canal. Yes, that's possible even if it's already been root canaled. The other place did not explain that an implant is a "best we can do" replacement, not an exact replacement of a real tooth with your original gum outline. Dental insurance does not cover an implant, and they made it seem like it would be more cost effective if I get it pulled. I can afford a few grand to keep all my original body parts! Point is a retreatment should be done, the chances of it failing are not 100%, a tooth pulling should not be the next option after a root canal. I still have some random light discomfort. I would have no problem getting an implant if a retreatment failed, but because of a bad second opinion, I have a fake tooth with me until am dead, or medical science figures out how to grow teeth again. To be clear, the place that pulled my tooth put me in this situation, and Dr. Khan was not involved in that. He was excellent and I have already recommended someone to him. I wish I went to him when I had the problem tooth so I could have saved it even for only a dozen more years.

I had my teeth cleaned and it was great service. The office team was very friendly and helpful…read more When done with cleaning Dr Khan always comes in to check on me and looks at X-ray's and my mouth to make sure I know how my teeth look and what will be needed in the future. I was referred to Dr Khan by a very good friend and I'm very happy that I went to him.