Showed up exactly on time. Identified the issue with my chimney and documented it with photographs…read moreof the chimney interior. Charged a very fair price for the inspection. Very satisfied and plan to use this company for future work. This company is highly recommended by me.

James was ultra-quick to respond to my last-minute request and performed a thorough chimney…read moreinspection, with detailed pictures, and provided a quote in a matter of hours. I'm glad I put this part of the real estate inspection process in the hands of a professional.

What an operation! First time experience, and it was great. Bryan is top-notch. He repaired and…read morecleaned our fireplace and we've been enjoying it during this winter's cold. His rates are very reasonable compared to what other operations quoted us and he doesn't try to upsell his services or products. Don't waste your time trying to find another fireplace company when Nova Fire Design is your best option. You won't regret it!

Our old fireplace was removed and new one installed. The beautiful stone work was completed by…read moresomeone he recommended. We couldn't be more pleased!!

I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer

Our gas fireplace wouldn't stay lit during the coldest winter in many years. We gave Amazing Flame…read morea call. David came out, right on time, and quickly diagnosed the problem. He explained what the problem was and got right to work getting it fixed. He gave us good advice on maintaining the fireplace. All service was covered by their standard service charge. Everything works perfectly now and it looks great as well!

Great and thorough service. Great explanation of what he did and recommended procedures to keep…read moreunit operating in top condition.

Quick response and sending a technician out for a quote. Yelp seems to be a good place to look for…read morebusinesses for quotes.

We had a few questions and needed some work done on our wood-burning stove and fireplace. Service…read morewas fabulous from beginning to end. They called to let us know that the driver was on the way. The gentleman that came was incredibly kind and courteous. Levi, thank you so much .You made me feel so comfortable and answered all my questions. Incredibly professional business I cannot say enough good things. Thank you.

Prompt and thorough. Chimney cleaning and inspection done quickly and well. Randy and Valentine…read morewere very nice and even friendly to my cats! Received a detailed estimate quickly and will likely be using them for the needed repairs soon.

Angel was awesome! Was polite, through, and efficient. He did exactly what was asked and showed me…read moresome other issues that he noticed and sent me proof so that I could give to the homeowner so he could investigate future or get additional estimates and proceed. He was extremely nice and took the time to explain everything he did and what needed to be done. I would highly recommend.

We met Sam after finding his business on Angie's List. We shopped at local large stores for…read moreflooring; even backing out on one. For the same money, Sam's crew did our entire first floor except for bathroom and kitchen for one price and it was less than the others, but the quality of flooring was so much higher. They moved furniture out of way and put back, cleaned up as they went and afterwards. Completely in love with the look of our new floor and would recommend Sam and his crew to anyone considering having work done to their home, business or whatever.

From the owner: Welcome to Camelot Outdoor Living & Flooring, serving Montgomery county, Frederick county,…read moreWashington County and Washington DC since 1991 with thousands of happy customers. It's very simple for us, no gimmicks, no low ball estimates, no second quality materials and we do not operate from our house or garage. We give you the best material and best workmanship backed by our 100% guarantee for a very fair price. We are a 5 star company and we will do our best to make everyone happy and give your floors, stairs, bathroom and kitchen a WOW factor. We are your one stop place for outdoor kitchen and water feature creations. No Mess, No Heavy equipment, and most work is done in a few days. Let us help you create a private resort in your own backyard.

We get our pellet stove cleaned annually which includes the chimney being swept. We've been happy…read morewith the service. Our stove has needed repairs a few times during peak busy season. The service was excellent!

So I purchased a unit from LT Rush but Had trouble keeping it lit. The representative from LT…read moreRush Continued to reach out to the distributor on my behalf, as the manufacturer in France was unresponsive. The representative from LT Rush, and the local distributor representative drove from Virginia, came to my home and resolved the issue. Here when the unit was adopted for EPA standards in the United States, by the national distributor, they adapted it and left my damper totally closed, which is what kept the fire from burning. It is now resolved. I have a beautiful fireplace. I can't say enough about LT Rush and their representatives they really care about their customers which in this day and age is a true blessing. Thank you so much LT Rush I appreciate all your kindness and diligence in making my house a home with my wonderful fireplace!!

I highly recommend NOVA Fireplace and Stove. Dan the owner and Stewart the salesman provided us…read morebrochures and showed us the gas fireplace inserts that will work in our fireplace opening. Dan made a trip to our house to assess the exact insert and provided us with lots of tips. We immediately placed the order for the Regency Gi33LE the first week in November, with Stewart for the new gas insert inside our current wood burning fireplace. Much to our surprise, they were able to squeeze us into their schedule to have it installed before Thanksgiving! Dan and his crew professionally installed a new gas line/pipe and dedicated electric circuit inside our house for the new insert and arranged with the Town inspector to obtain permits and inspection. All went exceptionally well. Dan is incredibly knowledgeable about home construction and the gas fireplace products and business. On a scale of 1-10, I rate him a 10 on customer service. With the snowstorm on Jan. 25, 2026, we tested the manual turn on using batteries in case the power goes out. After the test, the fireplace would not turn back on, so I emailed him on a Sunday morning to see if there was a trouble shoot for this problem. Immediately, he phoned me, and within 5-10 minutes, we started the fireplace with his over the phone directions!! Wow, we were so pleasantly surprised and very much appreciative of his support!! We thoroughly enjoy our new highly functional and esthetic gas fireplace insert and the heat that warms our rooms. We shopped at a couple of local places, and we found NOVA Fireplace and Stove the most helpful for understanding the process, options, and prices. Dan, Stewart, and the installation crew are fantastic!! Plainly said, Dan is an up and up guy.

We had some fairly unusual requests and we're trying to fit this installation into a larger…read moreproject. The folks at Nova Fireplace were very helpful, flexible, accommodating and knowledgeable! We will definitely have them back for annual servicing, etc.

Would have loved to have given five stars, but down to 2.80 for SHADY BUSINESS PRACTICES and a…read morebilled amount for a wasted hour. My husband and I were looking forward to have our wood burning stove installed, as we had a great customer experience with Mike at the Camphill Store. In fact, everything was great, from the talk with Mike to the chimney inspection, install scheduling to the installers, Alex and Ian, who were fantastic.   After install was complete, though, is when this company became suspect. After install was complete, the installation team "officially" clocked out and called the office to adjust some line items on the bill, as it took less time and material than anticipated. Then we talked for a bit, the team gave us some instructions as to the functioning of the stove, they put an agreed-upon sign in our yard (advertisement for AES), and took my payment.  I handed my credit card over and was asked if I could please pay with a check as it saves the company on service fees.  I obliged, as my husband and I felt we had established a good customer relationship throughout our time with AES. I hardly ever write checks, as I get "cash back" rewards from my card, so it took a bit to find my checkbook, write a check, walk out and hand it over. The next day, I received a call from AES and was told there was "extra time" that didn't get billed, and I could just give my credit card over the phone for $280.  I didn't want to owe anything, and paid it, but after hanging up, I did have some second thoughts.  I called back and spoke with the manager, also named Alex. He explained it was the fault of the installers, who shouldn't have clocked out till everything (and I mean EVERYTHING) was done.  They just clocked out too soon and their wheels were on our property for another hour past the time they clocked out--the GPS says so!   As a result, WE the customers are being billed $4.66 per MINUTE for them to explain their product to us, chit-chat about the weather, walk down the driveway to put out a sign and for ME to walk inside, transfer money online, write a check and hand it to them. I told the manager, well, the installers were explaining how the stove works and he said, that shouldn't be done on the day of install, because "that's what the owner's manual is for." The install team "have to do better," he said and he'd have a talk with them. Maybe about how they can bill customers for an extra hour of time without them knowing about it?  Because, had the installers not clocked out too early, we'd never have known about this charge! If anyone is purchasing, or has purchased, a product from AES, beware of these billing practices. ANYTHING you discuss with them--after the install team tells you they are clocking out--will be billed separately. It all boils down to a "bait-and-switch."  For instance, if the team is clocked out, and then they ask to place a sign in your yard, giving the company free advertising for 30 days and the customer a $25 discount for chimney sweeping services, and the explaining of how this all works and installation of the sign takes 10 minutes--there goes $46.66. So, you'll pay $46.66 to get a $25 discount for the chimney sweep.  And by the way, if we get our OWN chimney sweeping service, we'll void the warranty of the chimney liner, so guess who'll be there for chimney-sweep services.  Of course, if you discuss all of this BEFORE the installers clock out, you'll STILL pay the same, but you won't get a phone call telling you the installers screwed you over with the billing process. So apparently, customer service at AES Hearth and Patio is billable per hour. Time is money. you know.  Well, in an effort to save this company some money, I lost my credit card reward because I wrote a check--perhaps I should counter-bill them for my lost cash-back reward and let's see how well that goes over.  *writing invoice now* In fairness, I WAS offered a refund of this extra hour, but I felt so bad for the installers--who are now going to have to have "the talk" with the manager--that I refused.  At least I'll have a clear conscience, especially after I let everyone I know who is interested in a wood stove NOT to purchase from AES Home and Patio. One friend is already looking elsewhere and I'm NOT charging for the advice!

Horrible company. Not only downright terrible customer service and support, but when you do have a…read morecomplaint and are ignored; they will lie; YES - outright lie after you post about your problem. In my 80 + years; NEVER saw a company openly lie to shift blame onto a customer! Their leadership has to be very remote from everyday issues with customers Readers... ignore my warning of this company at your own High Risk. They will take your money, and clap about ever increasing profits at their company meetings