My PCP recently prescribed Mounjaro as a 3-month supply. Instead of verifying what was clearly an…read moreirregular prescription (written as 1 "pen" with three refills), the pharmacy chose to "interpret" it on their own. The result? They filled it as a 1-month supply, but still charged me the full 3-month copay and shipped just one box. When I called to resolve the issue, Kristy R. (Mail Order Pharmacy Rep) flat-out told me it's "not their responsibility" to clarify questionable prescriptions with the provider--that it's entirely on the doctor. That's not just poor service, it's reckless. Pharmacies are supposed to be a safety checkpoint, not a guessing game. It got worse. When I asked her how she'd feel if she were in my position, her response was: "It doesn't matter how I would feel." That level of indifference says everything about the customer experience here. Between the lack of accountability, unwillingness to verify obvious issues, and dismissive attitude toward patients, this experience was beyond frustrating. If this is how they handle something as straightforward as a prescription, it raises serious concerns about their overall service and patient care.

Medicare Advantage plans are scams and could leave you with significant medical bills. Please buy a…read moremedigap plan G policy from any insurance company benefits are the same no matter what insurance company you choose. No networks, no prior authorization good all over the country and any medical provider who accepts Medicare will take care of your medical needs and no need for referrals Hope this helps anyone who becomes eligible for Medicare either through disability or age God bless Richard F Davis Windham maine

Helpful, welcoming administrative staff - efficient, trustworthy medical care. Conveniently located…read morethroughout greater Portland; I feel secure; having my healthcare needs within one organization. There are many - Highly sought after providers in the organization - with a vast array of knowledge. My family has been going to Intermed for several decades. I'll never leave.

Careless, uninformed, rude and impatient. They often use the excuse that they are "short staffed",…read morewhich should never be the problem of the patient. My first PCP was fired or quit, they "referred me to another doctor, moving my appoint out 6 months from when my appointment should have been, That doctor left and now I am on my third PCP in under 2 years. On the first visit, no one ever took my medical history, never asked any questions pertaining to the issues I shared (just took notes) and was extremely dismissive and condecending. Don't expect them to spend more than 15 minutes with you. No time to care for the patient when you need to make your patient quota!

If I could give no stars I would. I am a former employee of this hospital and was a patient even…read moreafter leaving the organization amicably. This was literally the worst provider experience I've ever had. I had a visit for my eczema. The Dr was supposed to put in a script for my protopic and a referral to dermatology associates. My script was held up over a prior authorization that was never put through even after multiple calls. No result, no script, no referral. Months went by and I called again. They wanted to see me second time for the same thing. They were supposed to put my script through for my protopic and again, a referral to dermatology associates. Weeks went by after the second visit again, no pre auth was put through and no referral. It took two weeks talking to four different people with NO result. They never followed up on my pre auth or my referral. They refuse to to take care of my bill since they have done nothing for me which resulted in severe symptoms and pain and suffering. I called many times, and complained to the patient advocate with absolutely NO result. I fired my doc and switched providers, and they had no problem putting my pre auth in for my script and actually followed up on it and because they got me my script I have not needed my dermatologist. Mercy primary care does not care about their patients, and are not able to follow through with their tasks which resulted in my medical conditions getting much worse causing me suffering. I had even contacted Mercy through afterhours and left a message that was never opened or followed up on. There is no way to contact the front desk either, it goes to voicemail and they don't follow up with their messages. This organization is so disorganized and dysfunctional that I would NEVER recommend anyone to these practices under this system unless you want to suffer and pay for it.

My brother on his last days and literally we jumped on the flight and came over. One of the best…read morepeople that works here. It sux since everything is so far apart with this freezing weather but the people that works here deserves some props. They go above and beyond to take care of my brother's needs. Did whatever they can to get someone to translate to my mother and. I wished Cali people and community was more loving like this.

Honestly the more often I am seen here the more I love it…read more I recently was suffering from a bronchial flu. Like a hideous combo of bronchitis and the flu. I had been in bed for two days and was due back at work but knew I couldn't make it thru an hour of it so I drove to the hospital. It's early afternoon on a Thursday and they had a 3 hour wait in the ER. Well I was absolutely too sick to sit in a waiting room for 3 hours- and that's just to get to step one. So I got back in my car and called Maine Med family practice and found out that they do have urgent care so I could be seen that day at a designated time just by a different doctor- but one with my records on hand. So much better . Seriously unless it's 3am and I'm in an accident I would ALWAYS prefer to just use my urgent care!! So today I had my physical. I received 3 vaccinations and was totally happy to realize the importance of having a regular doctor at a decent hospital. Going over the paperwork they gave me while there I realized that in the last few months they had amassed my entire medical history. I lived seeing shots I received in 1988. I don't have to remember that my Tetanus was due this year. They reminded me. Maybe it cuz I'm from a big city in California but insurance for me there always meant ER visits or clinic visits. Never this personalized care. They called me to set up the appt for my yearly physical. I didn't have to remember. Gotta love that. One less thing on the calendar to set reminders for.

UPDATE - this review was updated after talking today with Christina the spa & surgery manager to…read moreask if she would offer me a partial credit on the HUGE bill. I was actually told I was acting like a bully for trying to explain my case. She became very defensive as I believe she knew I was correct about the bill and transparency. I was also being recorded as I was told they do this with every call. I understand that this is OK to do by law. I just found it uncomfortable. Please do yourself a favor and get an estimate in writing for fillers!.I got one on the phone, but the price ended up being double what I was billed. Don't be surprised like I was! I will never recommend this spa to anyone. Numerous spas in Portland sit down with you and go over a clear plan on what you will pay for your procedures. There is a list online of spas that offer full transparency. (I was told by Cristina that no spas do this. Consumers should not have sticker shock after a procedure. Maine Plastic Surgery Spa takes no responsibility for its lack of transparency. Shame on them. .

Dr. Gardinier and the entire team at Maine Plastic Surgery didn't just provide a service; they made…read moreme feel genuinely seen and cared for. They are as invested in your happiness and comfort as they are in the surgical results--and those results are nothing short of miraculous! I lost 250lbs and carried the heavy aftermath of that journey for years. Despite all my hard work, I felt trapped in my own skin. Dr. Gardinier has quite literally changed my life! I sobbed the first time I saw my new abdomen.. For the first time in my adult life, I am happy with my body. My weight loss journey feels validated now. I see myself in a whole new positive light, and I'm beyond happy. The freedom is overwhelming! I can finally swim shirtless, wear clothes that fit perfectly without bulky compression garments, and live without the daily discomfort of itchy and sweaty skin folds. The confidence boost in my everyday life is immeasurable! If you're researching surgeons, do yourself a favor and schedule a consult here. Nikki is incredible--she explains everything with honest detail and can even help navigate interest-free financing if you're worried about cost. I don't regret a single part of this experience. Choosing this team was the best decision I've ever made!

I have been going here for about two years and Dr. Alvarez is great! However, she is moving to…read moreMercy Primary Care South in the nearby future if you are looking for a female physician at Fore River Family Practice. Dr. Alvarez is very professional, nice, and really listens to your problems and concerns. I can't say for the other doctors there because I've only seen Dr. Alvarez. Kathy, one of many medical assistant at that practice, is so sweet and professional. The front desk staff as a whole are nice, but there's one receptionist that needs to work on her attitude. Every time I've checked in with her, she's just very snippy. Maybe she's having a bad day, but I've checked in with her more than five times so I'm not so sure. However, don't let that deter you because the care there is exceptional and they'll do whatever they can to facilitate your needs. If you are a Mercy patient, sign up with Follow My Health. All you have to do is ask the front desk receptionist to get you signed up. Once you do that, there's an app on your mobile device that is free to download and it's super convenient. I use it to schedule appointments, email my doctor, and update my health history.

From the owner: When you have a health problem, if it's not an emergency, your primary care provider is whom you…read morecall first. He/She is the one you trust and confide in; the one who knows you and your health concerns. And if he/she can't address the problem, Mercy has a wide range of specialists close at hand. Fore River Family Practice Providers: Nena Lundkvist DO, Sarah Alvarez MD, Ameliz Sponseller NP.

The staff at Pinetree was great! From the medical and nursing staff right down to chefs and techs…read more The person who finally got me there spent about I'd have to say three months trying to convince me. I was afraid... But it got down to where I had to make a choice, live or die. Many of the staff were previously addicts themselves. I am 55 and I was a private pay as I didn't have insurance. When I left I was determined to stay on track and I hope and pray that I can. I currently have not had a drink in eight days. I've only been home for one day though. I think I was most afraid of having withdrawal symptoms, but the staff knew what they were doing and other than being tired, I didn't have many. It was really helpful to be around other alcoholics. They knew exactly how I was feeling. They were very careful about Covid and did an instant test and one that they sent out before they would put you in a shared room. I chose not to go onto a group setting where as many others were because they had health insurance. I've struggled with alcohol for quite a while but for some reason this time, I know I can do it. From the bottom of my heart I thank everybody at Pine Tree. Thanks, Lisa

The good news: all the employees were really nice, but new. Good choice of free snacks. Food was…read moregood. Nice outdoor space. Watch out, they tried to keep my drivers license when I tried to leave within the terms of my contract. Fortunately my Dad and brother are attorneys. There are cameras in many other bedrooms that I don't think are adequately disclosed. The building is freezing cold so bring extra warm clothes. Overall the nice staff outweighs the freezing cold temperatures in the bedrooms

This man get you back up and running in as straight a shot as there is! He doesn't beat around the…read morebush dragging on and on physical therapy just hoping for results, he actually produces them! Anyone sick of being put through the ringer of lets try this that and the other thing and just want to get back to living your life this is the doctor you should consider!

I owe the staff at MMC so much love and gratitude for taking care of me for my surgery last…read moreNovember. They all rock from my surgeon to my nursing team. Love them all. Even food service rocked. Still does. Impromptu visit to put me through tests in the morning. So stuck in my room with a view. Lunch was served, per request and it sounded yummy. It was in my room in what seemed like a matter of minutes and looked great. Nothing fancy with the presentation but with COVID they take all the precautions. Let me tell you. That was the best veggie burger and low sodium tomato soup ever. Heart healthy for sure. But yummy. I wish I had ordered more. But Instill have dinner. Thanks for taking care of me again!

I wouldn't even give my experience one star, to be honest. My complaints do not have to do with the…read moremedical care at either the MaineHealth Hospital in Biddeford (late 2025) or Maine Med in Spring 2020. My issues have to do with administrative and billing nightmares. Between my two times at MaineMed facilities, I changed my name legally because of divorce. MaineMed refuses to update that but updated my insurance (with my legal name as of 3.5 years then) and my address but wouldn't update the name change. I have asked them to: 1.) Send bills in the correct name, as I would no longer be paying the bills for someone that doesn't legally exist and 2.) Send me an updated payments against account. It took four months to get that (even though I was promised that it was on its way in a phone call March 6th from a Patient Financial Services person) and it was sent certified mail to the same person who doesn't legally exist. Meanwhile, I have sent two rounds of certified mail to three different MaineHealth offices, including executives. Not one single receipt was sent back to me. (I sent the second set about two weeks ago.) I have told them repeatedly, in writing, that I would not pay on an account that was not legally mine, according to MaineHealth. I did pay some toward the balance, but MaineHealth has responded to NONE of my 12 written outreaches since the beginning of the year. Yet, MaineHealth's Patient Financial Services office has run credit checks on me three times (because the person to whom they address everything doesn't legally exist) and has threatened to send the account to collections, all while taking months to do one part of my request and not honoring any of the others. I also told them, repeatedly, in writing that once these issues were resolved and the name updated, I would send them a check for the balance. I made it clear that not paying the balance was my leverage. It is clear to me that the MaineHealth organization does not actually care about patients, just about money and process. Disgusting organization from an administrative standpoint.