Avoid visiting this location! After 2.5 months, they sent me a bill, but I had no idea what it was…read morefor ( I don't know what service since we live different states, maybe virtually so I want to make sure). I called, and the person I spoke with was extremely rude. She is unable to say, yet she gave me illogical responses. She refused to let me ask questions and kept repeating things like, "Call my insurance," when I requested for more precise information. I informed her that the doctor's invoices would contain specifics when I received them, but all I had been given was a provider name. She wasn't answering my questions and wouldn't even let me ask them. She started yelling at me, and I followed suit out of frustration that she wouldn't even permit me to ask? She also is unable to provide me the specifics of why I am receiving the bill. All I needed were specifics so that I could verify this is legitimate and learn what service I was provided so that I could make a payment. Please stay away!

My 94 year old mother on the phone with me and I was not allowed to speak. She is hard of earring…read moreand cannot see. Terrell the customer service representative would not allow me to speak The call was the 3rd time attempts to fix incorrect insurance information Helping our seniors most organizations agree as long as the senior is present He would not give a supervisor and would not give last name I will never use MinuteClinic for a sneeze

I moved up from Boston a few years ago. My local hospital was a 5 minute walk from my house and if…read moreI wanted to stay in network I had world renowned hospital only a 15 minute car ride (with traffic). I was incredibly spoiled. I was born with some health issues and have anxiety issues that regularly needed care so I had the pleasure (? lol) of getting treatment often. Shortly after moving to Maine, I got COVID which turned into long COVID, which left me with permanent health issues needing my PCP to refer me out to different specialists. Because of the health issues, I've also had to visit the ER and even have emergency surgery. This hospital is about a 30 min drive (going Maine's speed limits and no traffic). I have never met nicer people than the ones that work here. Yes, EVERYONE, has an off day but the most I've seen of someone having an off day is they aren't chatty but hyper focused on the task at hand - which is perfectly fine by me. The ER staff are phenomenal. Cardiology, Neurology and the PCPs are all incredibly- can't forget Urgent Care!! Also great and convenient. They are up-to-date on not common health issues and incredibly knowledgeable. The surgical team - holy moly. They banished my anxiety pre-surgery by just being human. They answered questions, smiled and joked with me, kept my husband up to date with everything and did an amazing job. I'd prefer to never need surgery again, but I'm glad to know that if I do - I am in incredible hands.

Was there bc I was going blind in my right eye, with a little numbness right side, 4 times in the…read moreer. Told them. Nothing. I got discharge papers b4 I saw Dr reike. . They should have done more. I felt I was a bother. Wow 3rd shift. Nothing wrong. WHAT sad. Sad.

have been a few times to the emergency room prompt service quick complaints…read more arrived at the emergency room one year ago and convulsions I stabilized the night in the a.m. set solve through another hospital for a procedure. it was main I went. Everyone is very nice. was terrible old part of the I guess but busy is any other entity that serves the population no complaints.

Pen Bay Medical was a great facility to visit when I got Covid during my Maine vacation! I was…read morechecked in immediately and was instructed to sit and wait in the open and clean waiting area. I barely sat down when Nurse Kara called me into a room. She was efficient and caring. She did a Covid test and said it would be an hour for the results. I sat back down in the waiting room and she called me in 30 minutes later with a positive result. She said the doctor would be in shortly, and she was! Dr Lew was a delight! Extremely kind and helpful. She prescribed Paxlovid and called the script into the hospital pharmacy. When we arrived there, the staff was working on our insurance to determine the medication cost. I cannot say enough about how helpful Hilary was! I really appreciated her going the extra mile to help us out. Would highly recommend Pen Bay Medical. Everyone there was top level

For the most part the staff is very friendly and nice. However if you are going to the walk in…read morecare, be prepared to wait for at least an hour. I've been to this location multiple times and I'm always left waiting to see the doctor for at least an hour.

Eastern Maine Medical Center is a terrible hospital. My Aunt was taken there for a broken hip…read more Her husband was too ill to come with her. She died the next day and this thoughtless uncaring hospital never even bothered to call. They are rated so poorly for a reason! They need to be put out of business. If you care about yourself or your loved ones, you will go to another hospital.

Thank you to the awesome staff , P T team and the Great Adrienne for taking such great care of me…read more. Needed Therapy for an ankle injury -and the staff have been so helpful in scheduling and keeping my appointments moving thru my recovery. I am greatful for all of you and our Special Hospital here in Boothbay Harbor. Keep safe my friends . You are all Super Heros!!

Nice staff, clean facility, covid protocols in place. Quiet beautiful area. Family is required to…read morewait outside due to covid. However, the parking area includes a beautiful view of the harbor!

After waiting two and a half hours as a walk-in, I felt like the exam was rushed. I was told my…read moretonsils look good, the same tonsils I had removed when I was a kid. Didn't leave feeling very confident in the provider's assessment.

Walked in today after having inhaled chemicals (permethrin and Picaridin) I told the lady at the…read morefront desk that I had directly I ingested chemicals and I was having respiratory issues and couldn't breath well. The lady listened and then told me that I could not be serviced as they 'aren't taking anymore walk-in's' I thought that when you ingest chemicals that it was important, but I guess urgent cares are allowed to turn you away for that. If you ingest chemicals make sure you know they 'aren't accepting walk-in's'.

Very prompt and caring. A pleasure to go here. This is a well run care center. I highly recommend…read morethis business.

This is a newer hospital. I was seen this week and was highly entertained by the people in the…read morewaiting room. The staff was very friendly, helpful, and informative. I like that they have tvs in the rooms to help pass the time while you wait.

I am embarrassed for this hospital and its staff. I feel bad for anyone who has to be treated here…read more I have never been to a more unprepared, unprofessional, and literally dangerous hospital in my life. I left this hospital with more pain, stress, and frustration than when I went into it. Avoid at all costs. A 14 year old passionate about growing up to be a nurse or Dr. could have given me a more caring and educated experience than the sad joke that I was just subjected to.

Absolutely monstrous level of privacy violations, stigmatizing, and overall rudeness. This is a…read morevery rural hospital, and the nurses display a level of provincial ignorance I truly thought was a thing of the past.

Dr. Karen is an amazing dr. And staff is very personable, and caring. They all remember your name…read moreeven when you call!!