We hired Chris and his crew to remodel our bathroom in our new house and to be honest it was off to a rocky start from the get go. He told us he would be there to give us an estimate and then finally showed up three days later. We'd seen the work and another review on Facebook so we were willing to give him the benefit of doubt and hired him. It went downhill from there.
We were told it would take about 8 days start to finish for this shower, and this included pouring the shower pan, plumbing for some new fixtures, and all the tile. We asked for shelves, a bench, and a rain head that could be turned on and off, not anything we thought would be too difficult. Part of the contract also stipulated that the crew would clean up after themselves as we were also working on finishing the house to get it ready for move in.
The first sub, the gentleman that poured the shower pan, did a phenomenal job. He was professional, prompt, and tidy and we were feeling good about hiring this company. We begin to feel less confident when it took a week before the next sub showed up. We tried to contact Chris several times and finally the plumber came and did his work... sort of, and left a mess that we had to clean up so we could continue working. We also discovered that while working on the plumbing in the attic he missed a joist and cracked the ceiling.
The tile guy followed, after a bit of prodding, the work he did was excellent, except for the part where they forgot the shelves we had asked for, and left a mess that we had to clean up. This is also the point where we realized the plumber didn't finish the drain and water was leaking into the basement. The plumber showed back up to address this, and left an enormous mess of sawdust (and personal trash like a drink cup and an empty pack of cigarettes) for us to clean up, yet again. He also installed the new fixtures, and put deep gouges in them all. These will rust and will have to be replaced sooner rather than later, but at this point, and week 3 of this "8 day" job, we just wanted the work done and these people out of the house.
After grouting the tile no one showed back up to clean it, again this was part of the contract and one would assume part of tiling, so when we called to mention it to Chris his immediate response was "We're not a house cleaning service." He did quickly follow this with "but someone will come clean the grout haze." And a week and a half later, after more texting and phone calls, someone finally did. They also, finally, cleaned up the trail of thin set and grout on the hardwood floor directly outside the bathroom.
As for the shelves we wanted, after some back and forth they finally brought over and installed some cheap corner shelves. They also installed the shower heads wrong, the rain head was always on but the regular shower head turns on and off... the opposite of what we asked for.
There have been a myriad of other small things that have just turned this whole process into a nightmare. We are being told daily that they are "done" only to go over to the house and see a giant mess and work that still isn't complete. They didn't grout the edge of the tile, or do anything really, so you could see the backer board. When they were "done" with this we went over and there was metal stripping all over the bathroom, the edge they put in is bent and wavy and doesn't meet the tile, and a giant screw just sticking out of the wall. When they were "done" fixing the crack in the ceiling there was drywall mud all over the carpet and hardwood floors. They never replaced the extension arm on the rain head so that it would be low enough for me to reach the switch to turn it on and off, and finally Chris told us it was just going to be our problem.
All in all this was a horrible experience, and not only are we STILL dealing with them but when we mentioned lowering the bill because of all problems we've been having, damage to parts, working not being done in a timely manner - or done at all, and having to clean up piles of trash, he dropped it by $100, which is at this point just insulting.
We hired someone, and paid quite a bit of money solely in labor, to do the work so that it would be done right, it would be done by a certain time, and we wouldn't have to worry. This experience has been none of those things, while some work has been excellent a lot of it has been shoddy and thrown together, it is STILL not complete, and we've had to hassle the contractor every single day just to have someone show up and work. I would NEVER recommend ANYONE hiring this company. read more