I chose this company to handle my rental property for me, as I just didn't have the time to do it myself. And I have to say, they have done such an amazing job. The process was easy, they got a tenant in right away, and have taken care of any maintenance issues that have come up. The owner Brett, Candace, and the entire office staff were all very friendly and helpful through out the entire process. read more

I would NOT recommend this company! They are TERRIBLE! They allowed a tenant to move-in without putting the water bill in their name. Then they left me to pay the $6,000.00 water bill after the tenants were gone. They failed to properly "manage" the property! Additionally, they hired a plumbing company to "fix" a water leak but failed to inspect the work to see if it was actually fixed (which it wasn't)! The water leaked for SEVERAL MONTHS before I discovered it. It appears that they are only concerned with collecting their portion of the rent! Trust me ... don't use them! They're TERRIBLE!! read more

Please, please, please don't let these people manage your property. They don't communicate well, they are very expensive and inexperienced. I learned the hard way. Make sure you do your research and ask plenty of questions before you get these people involved with your property. read more

They put a hole in the wall at my home and didn't say anything They repeatedly ask for more and more money claiming they were working on the home but their own employee said the home was horrible after they claimed they fixed it Horrible experience Horrible people Wasted 6 months for nothing read more

Did not have a good experience with them in trying to find a home. I applied for a home and paid their ridiculously high application fee ($100 x2 adults). I got an email asking for more documents and I sent them in that same day. I did not get a reply back to that email and then I never heard anything else back from them at all. This was over a month ago. Was I approved for the house or not? If I was not approved, fine- but can we at least be told that? No answer at all after paying $200. Also, they set up for me to view a home on a specific date and time that was about a week away (house was still occupied by tenant). They called an hour or 2 ahead of the viewing time to confirm that I was still coming that day. I said yes. I showed up to the house and the tenant was there with her family and had no idea what was going on. She said they told her the person had a change of plans and the house would be viewed tomorrow. She was kind enough to let us in and show us around at that time anyway. I asked her how her experience was with this property management company and she said "I won't say anything, I don't want to influence what you do." That in itself was a clear message. Luckily I have found and signed for a different home. But I am upset with my short experience with this company and wish I had never given them my money. Just look at their other reviews here. read more

the slummiest of slum lords! they never answer work orders they have people moving into nasty homes. (hope you're not desperate) everyone working in the office is highly incompetent! they will make irrelevant excuses to try to keep your security deposit! the *good reviews" are fake! they take $25 off your rent in exchange for a positive review, so dont believe the hype! keep reading. most tenats are dissatisfied! run! dont say you weren't warned! this company should not be allowed to be in business! this is the worst and most unprofessional property management company ever. just read the reviews! and they do not care! This is a real review dont beleive these liars when they try to say i didnt live in the community. I absolutely did. Im warning everyone to dont do business with them you wont be happy. Read the rest of the reviews. This company is trash! read more

DO NOT RENT FROM THIS COMPANY was a tenant for seven years. I just moved out May 31. Over the several years getting Maintenance to come out was like pulling teeth. You had to to reach out to them several times just to get someone out. When I moved in seven years ago I noted on the move in inspection that the carpet and walls had stains thru out the house and a few walls had holes. Candace signed off to acknowledge the items On the move in inspection. To my surprise when I moved out they sent me a bill for items I noted on the move in inspection. I have sent two emails since I received the bill and of course no one has reached out to me to straighten this out. read more

I wish I could rate -9!! This is the WORST management company EVER. I wish I never gave them my beautiful home to rent. They ruined it with there $2 maintenance team they have. They don't give a sh$% about the landlord, the tenants they find, its all about bulk management and them getting paid every month. Their maintenance department staff Morgan is the most disrespectful , ignorant, rude, obnoxious person I have come across. But then again low wage, uneducated employees can only perform to their limitless abilities. Homeowners - stay WELL AWAY - they will sell you a vision that they cannot achieve, and potential renters RUN RUN RUN - pay a little extra for a QUALITY company that care, and will provide you with what you pay for. This company should be ashamed that they call themselves PROPERTY MANAGEMENT.... RUN....RUN....RUN read more

worst experience ever per my review on Google as well as they continue to show me that they do not care about their tenants. I am a single mother I do not get help from my children's fathers. I do not get taken care of by my husband or anything else like 90% of the women in Peachtree city do I do it myself I tried to reach out to tell them about my father's heart attacks, and that things were kind of rough and that I needed to try to move to put me in a better financial situation due to Dr. bills because my father is the only way that I am allowed to work I almost lost my father and yet they did not care. They still proceeding to tell me that I'm going to have to pay a $4000 and something fine of a penalty of canceling my lease early when I already paid right at $6000 to move into the home because they did not like my credit score on top of me leaving early. I'm going to have to pay early termination fee. things still have not been fixed my son ceiling fan I've been promised by the maintenance man it was going to be fixed still nothing. The tub in the master bedroom cannot be used. I complained about it back in February. It's now October but yet they've already put the house back on the market because Hope and pray to God I find something else by November 23 and they even raised the rent from 1995 when I moved in to almost $2300. These people have no care in the world. All they care about is money I paid almost 6000 to move into the house. I have medical issues going on with me and my family. It's not stuff that we expected but to be treated this way is completely unfair and honestly showed me that Peachtree city is not as cracked up as people claim it is because they have slumlords read more

APPLY IF YOU ARE DESPERATE ONLY.. .even then..consider somewhere else. This company, kim, in Particular, is extremely rude and unprofessional to say the least. First of all, when we moved into our home, it was FILTHY AND filled with GRIME. The cabinets and super porous countertops were horribly stained. There were dead cockroaches right on the floor as soon as you stepped inside the home. Which I ignored, as I figured the home was vacant for a while and may have got some new tenants. Never in a million years did I imagine this, glimpse of vermin, would turn out to be an all out INFESTATION. Once I discovered the infestation, I quickly decided to call for pest control. What do you know? They advise the "lease" states pest control is up to resident. This was a first for me. I have NEVER had to take the cost of pest control. Well, the infestation in this home, clearly explains why GAtekeeper didnt want to cover the cost. This infestation was so bad, one would need mutliple heavy duty treatments. On top of that, I had a maintenance issue with a toilet that they never came out to repair. The thermostat "gave out" somehow miraculously within a week of us being in the home. I tried to contact gatekeeper who advised that it wasnt an emergency even though we were in the dead middle of winter (jan). Therefore, My children and I, ages ranging from 2-11 were forced to freeze until they finally decided to send someone out. In addition to that, a week after we moved in, My children were preparing to take a bath when all of a sudden the HUGE bathroom vanity mirror, lacking the bracing brackets to hold it in place, came crashing down on my Sons' heads, shattered, and a large piece of glass over a foot long, impaled my son's nose. It went all the way through his nose, through the septum, piercing the bottom inside of his nose. My other son, as well as my daughter suffered a deep gashes from shattering glass. When I contacted the Gatekeeper/Atlanta South Rental Homes they were very dismissive, did not apologize or seem to care to take any type of incident report. How rude?! that mirror could have KILLED my children due to their negligence. Another situation was, the neighbors in this community claim to be all retired and look down upon the "renters" and people with children as was advised to be by one of my oh so friendly neighbors. Once they discovered we were renters, they set out on a mission to cause me and my family turmoil by contacting the property management and lying saying we had dogs and they were damaging the property. I had a family member with dogs to visit ONCE! and the dogs never came on my property. Gatekeeper, with no knowledge of the situation, immediately accused me of breaching the lease and tried to put me out. I advised them of my situation with the neighbors and they advised they would send someone out that week which they never did. They sent someone the following week, with NO NOTICE and found that there were , in fact, NO DOGS AND NO DAMAGE TO THE PROPERTY as accused. Finally, due to Covid- 19 and a reduction in my hours, I had fallen behind on rent and advised I was applying for and approved for rental assistance. I attempted to keep the company in the loop but everytime I spoke with Kim she was very condescending, argumentative and insensitive, making fluid communication extremely difficult. The approval process can be a bit long however, this company was given definitive proof that I was APPROVED for the rental assistance and they WILL receive payment, and still decided to take me to court for eviction. This review doesnt even begin to describe my frustrations with this company. I will leave reviews everywhere if my matter is not resolved in an ethical and professional way. I hope this experience was a minor isolated event and not the general rule of practice for this company. However, judging by Kim's pugnacious approach, I can tell this is simply the culture of this company and it's employees. Im sad to say, this is by far the worst rental experience I've ever had. read more

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I rented a house for one year from Gatekeeper. Worst experience ever. I should have looked up reviews before I got into a lease. From maintenance problems to unsafe conditions. Neighboor's complaining due to the bad condition the property was at. STAY AWAY. you will regret it. The ONE start doesn't lie. Hope they go out of business. read more

After I talked to the owner of the company, it was going ok for about a day. Then, back to no service gatekeepers! The write their contract in a way that you can not escape unless you pay them a whole bunch of money. I am only free from their claws because my tenants moved out. I jumped on that opportunity. Read the other reviews about Gatekeepers and their new name as Atlanta South Rental Home. I think they changed their name to try to hide who they really are because, again...read the reviews. I would not recommend this service to my worst enemy...well maybe I would. read more

We have been with Gatekeepers for 2 years, they have handled our home with the greatest of care. We would use them any time we need a good leasing company. And Candace is the greatest read more

Gatekeeper manages several properties for me and while I have a small portfolio with them, they treat me like I'm one of their biggest property owners. They are quick to respond to requests and take the time to explain the nuances of the situations we encounter. They are a valued partner in my small business. read more

This business is very unprofessional, they do not care about your property and allow the tenants to do whatever they please. They do not inspect your home, they make decisions without the sole property owner. You would think that they work for the tenants and not the property owners. What a huge waste of money! and now I have to invest serious amount of money to fix and clean my home. NEVER AGAIN!! PIECE OF SHIT COMPANY! read more

I you would like to keep your sanity and avoid ever experiencing the most unprofessional encounter stay clear of Gatekeepers. If you would like your home to be worth a 1/3 of what it was before gatekeepers so-called manages your property, stay clear of gatekeepers. As for Brett the owner...you get more empathy from a loan shark than you would him! They treat your property like section 8 Hud homes, renting it to whomever comes along as is!! They do not hold tenants accountable for actions and damages, that's your job at the end of the day since you're the owner. The only advice they have for you is "get a lawyer and good luck." Their only task is to collect their monthly management fees. You're better off having your tenants leave the rent in a drop box.... Their lack of response to tenants and their request for service leads to a strained I don't give a damn relationship, that hurts you the homeowners in the end. We just terminated our contract with Gatekeepers due to their negligent behavior in managing our property. We now have $5400 in damages so far, and a water bill for $2700 due to a toilet running for 2 months. I beg you not to use them. They are as dishonest and dishonorable as they come. Put in the time and find another company. read more

This company is unreliable and will not follow up on their promises.My tenant moved out and it took 7months to be repaired.A professional reconstruct said it should be done in 2months.Their lack of work because they could not get workers cost me 6 months rent.$6500.00.Stay away property owners! read more

Stayed in a property under gatekeeper for 3 years not much to say about the customer service or lack there of because of the dire emergency I was in I had to move into a property that was dirty in which I had to pay a cleaning service to come in and also have the carpet cleaned upon moving out I asked do I have to get the place cleaned and carpet cleaned since it was not up to par when I rented noted on my walk thru I was then trapped and told because I signed the lease I was responsible for having the place move in ready condition for the next occupant... what a rip off !! Then you can forget calling in a maintenance request no one answers calls or returns calls your best bet is to have open communication with the property owner I would never recommend anyone to rent from this company...Awful !!!!!!!!!! read more

Terrible customer service and if they have to evict the people that they place in your house, they keep the majority of the deposit and it takes them almost 2 moths to get them out. They do not inspect or keep up with your property. read more

Do not rent a property from this company. They do not respond in an appropriate time. They will be very slow to send you any "violations" from HOAs. Once you move out they will claim they have to clean the home and carpets and charge over $600. If you want to lose your deposit rent from this sorry excuse for a company. read more

Worst management experience ever. We moved into the home in July. On our move in date, we were told the house was not ready. We already had movers so we were able to move our furniture in. Toilet seats and shower heads were missing. Walls unpainted. Anything white was filthy. Kitchen sink falling in. Drawers missing in kitchen. Screens out of the window. Fridge and microwave broken!! We asked for all to be repaired when we signed the walk through paperwork. We got an email from the OWNER stating that he thought the rent was too cheap for the house- so he wasn't fixing anything. Gatekeeper aka Atlanta South Homes said a fridge and microwave were a luxury and not needed. And said they couldn't make him fix anything. So basically they just take payment and manage nothing. It has been six months and almost everything is still broken. I suggest you NEVER work with them. They do not answer emails or phone calls. The maintenance people promise to come but never do. They blame the owner every time. Not taking any management ownership. read more

What a pain. They're just the go-between with you and the actual land lords. They don't have any power, and have to consult the other party, which means problems take forever to fix. Our roof leaked for ages, and when it needed to be fixed, they did the bare minimum. Our home owners live on the other side of the country, and have no idea how we're actually living. We feel trapped because everything's through a third party. Basic things that should be handled for renters are not, and we always feel in the way for requesting maintenance. read more

We called to see a property. They indicated they would call back when they could set up a time with the current tenant. Never seemed interested in keeping us informed or showing us the property asap. read more

Absolutely HORRIBLE experience! Will never use again and will NOT recommend to anyone. Property owners beware! Unreliable, no communication, unauthorized deductions, poor screening process, never answers the phone and staff was always rude. The service promised at sign-up was never delivered! After my property was rented, I did not receive any rental income until the third month of the lease! Almost $800.00 in fees were deducted without approval and without my knowledge for cleaning and maintenance. The tenants ended up breaking the 12 month lease after being in the property for only 7 months! The property manager did NOT know the tenants had moved out! They left the property in horrible condition and took the refrigerator with them when they left! To make it worse, the property manager had agreed to a payment plan on the security deposit, which they failed to collect! I wouldn't call them property managers....I would call them property destroyers! read more