Avoid PMI Georgia at All Costs - Unprofessional, Unresponsive, and Untrustworthy I strongly advise against doing business with PMI Georgia. My experience with this company has been nothing short of a nightmare, and I feel compelled to warn other property owners before they make the same mistake. First and foremost, PMI Georgia was most of the time completely unprofessional and unresponsive. Communication with them was incredibly frustrating, they do the bare minimum, provide vague or incomplete responses, and fail to follow up on important matters. Property owners are often left in the dark, scrambling to get answers regarding their own investments. Their business practices are questionable at best. The way they handle bookkeeping, accounting, and financial reports is confusing, disorganized, and raises serious red flags. Instead of offering clear, transparent financials, they force property owners to do unnecessary calculations just to make sense of where their money is going. This level of disarray is unacceptable for a property management company entrusted with handling rental income and expenses. Furthermore, PMI Georgia does properly communicate with property owners. They lack accountability, show little regard for owner concerns, and frequently cut corners in property management. They will do the absolute minimum required, leaving maintenance issues unresolved for extended periods and failing to ensure that tenants receive proper care. Their negligence and lack of professionalism should not go unnoticed, and under no circumstances should you sign a management contract with them. Given their alarming practices, I believe the Better Business Bureau needs to investigate this company. Property owners deserve a management company that operates with integrity, transparency, and professionalism. PMI Georgia is the exact opposite. Do yourself a favor and find a reputable, responsible property management company instead. read more

Avoid PMI Property Management at all costs. As a property owner, my experience with PMI has been a nightmare--filled with shady charges, evasive communication, and practices that feel like outright theft. If you're considering them, please read this first. I signed up for their highest-tier service, thinking I'd get premium care. Instead, I got a flood of suspicious repair charges. A ceiling fan issue? $200--just to flip a switch. A burnt-out light bulb? $100. A water heater? Over $3,200. These weren't rare occurrences--they happened regularly, with no consultation beforehand, just deducted from my rent or I was informed I had no choice but to contribute the money immediately to a fund. Then came a fire at my property. I didn't even hear about it from PMI--I found out through my HOA. When I called my property manager, Rachel Kinnard, she casually said, "Oh, you heard about that?" No urgency. No concern. She promised to call me with details--never did. I expect had I not called, they would have sat on that information all weekend. I had to chase her down for vague answers and never got clarity on who paid for the repairs. My girlfriend and I started tracking these so-called repairs and found they were all done by the same company--Home Pro Solutions, which, surprise, is tied to PMI's owners. They're sending work orders to their own contractors, inflating prices, and billing property owners like me. When I questioned a $2,800 charge for a plumbing leak and sent in my own plumber to observe, the price magically dropped to $200. That alone says everything. Even when their own contract says repairs over $500 require my approval, PMI routinely ignored that clause. Their excuse? "Emergency" work--which conveniently bypasses owner consent. The worst incident involved a storm-damaged tree limb. PMI quoted me $1,700 to remove a single branch and $2,500 to remove the tree. I said I'd do it myself. Rachel claimed the contract forbade me from entering the property--false. Georgia law gives property owners full access. When I refused the service, they did it anyway--admitting it wasn't hazardous--and then tried to charge me. When I objected, they still withdrew $498 from my emergency fund. Repeated calls to Rachel were ignored. When I escalated to her supervisor, Beth Brown, the response was just as dismissive. This is a company that profits off confusion and silence. They exploit owners by pushing inflated repairs through their own vendors, stonewall you when you ask questions, and hide behind contracts they don't even follow themselves. Rachel, in particular, has been the most unresponsive and unprofessional manager I've ever worked with--and I paid them over $390 a month to "manage" my property. I have just days left with PMI, and I couldn't be more relieved. I wouldn't recommend them to anyone. If you value your time, your money, and your property, stay far away from PMI Property Management. read more

Awful, unprofessional experiences. No follow-up, no communication or accountability. I actually had someone hang up on me while I was mid-sentence on the phone. read more

PMI Georgia - Investors Be Aware In September of 2023 I needed a property management company to manage my 16 units in Georgia. After doing considerable research, I focused on PMI Georgia Property Management Company. They have a great website, astute marketing, and they answered all management questions perfectly in my Zoom meeting with them. They made me feel like I had reached Real Estate Management Heaven. After signing their contract, PMI Georgia took control over all rental income and the following was my 14-month experience with them: After the first few months I noticed that they were taking 30% of the rental income instead of the contractual 8%. After speaking with the them, they said that they were changing systems and mistakes were made. They gave am a few thousand dollars back. When repairs came up, I quickly noticed that they were extremely high. Example: One unit needed a new air conditioner unit, and they tried to charge me about $7300.00. However, with parts and labor for this job should have between $4500 and $5000 dollar. After I called them on this, the price was reduced to $5100. This went on until I took the maintenance responsibility away from them. When they renovated a unit, they would charge me for repairs that they had never done. I ended up having my own contractor to do all renovations and repairs. After about 5 months I found myself calling their finance department each month to try to ensure that I was not being cheated. Several of those months, after calling them, I received more money back into my account. Even with me calling them each month, they still managed to keep at least 25% of the rental income each month. After about 14 months, I decided enough was enough! After giving a 30-day notice, they froze my account and kept the recent rental income (about $11,000.00). They also had $4000 that they always kept aside for repairs along with more than $7200 in tenant deposits. After they did their calculations, they gave me about $6450 back. They kept all of the tenant's deposits and more. The finance department then refused to return my calls and emails. Once we regained control over the 16 units and did our own inspections and spoke with the tenants - we realized that PMI Georgia had been ignoring the tenants maintenance requests while charging me as if they were doing the repairs. This deferred maintenance cost me over $20,000 dollars. INVESTORS: If you want losses month after month, I highly recommend PMI Georgia Property Management Company. UPDATE 5/1/25: On April 4th 2025, I articulated the night nightmare experience that I had with PMI Georgia. And, of course, they gave a well written statement - proclaiming their uprightness. I will simply say this, "I've been a profitable real estate investor since 1985 - owning properties in three states." The worst real estate decision that I ever made was doing business with PMI Georgia. PMI Georgia is committed to a system and portal that ONLY profits them. Investors, If you want good management services provided for your tenants while still securing a profit - stay clear of PMI Georgia! read more

Hannah was great to work with and helped us every step of the way. Ted was very informative, as well as Matt.

I just rented a house from P M I of Tyrone, I worked with Cathy Strickland who was fantastic she went out of her way to help me and get me into the home I picked out. I could not have asked for a better experience than I got from Cathy and P M I of Georgia, again thank you Cathy. Jerry Spicer read more

I've dealt with many property management companies on the rental, owner, and board side. I can tell you with the utmost certainty... Diego, Charis, Samantha, and Megan are the worst managers I have ever worked with... by far. They consistently would rather blame the property, vendor, or board than take ownership of their downfalls and failures. If you want your vendors to do work without approval, never be able to figure out what is going on or receive a response, request reports you never get.... then definitely sign up.... if not, STAY FAR AWAY! TERRIBLE COMPANY to work with. read more

Has the highest non-refundable application fee for Atlanta . takes more the 5 days for a response. Uses a chat application to communicate. Not professional at all Hannah Roles very very unprofessional. No one ever answer company phone . Wouldn't recommend this company if your looking to rent property in Atlanta . read more

Grossly unprofessional and careless. Unexplainable fees and regulations were seemingly biased and retaliatory in nature, amplifying their unprofessionalism. Poor and inaccurate communications left homeowners in financial straints. read more

The absolute WORST experience I've had with a company in general, let alone a company that handles sensitive financial information and important time frames. I really did not trust emailing them my documents because of their utter lack of professionalism on every count. First off they had an apartment listed as a 2 bedroom, when it was a 1 bedroom. I offered to pay $100 less than listing price to which they responded it is "their policy" to not negotiate. I'm a real estate agent btw- they claimed they "knew the market" okay- so that's why this property was sitting vacant for 3 months- haha. Then somehow the property gets reduced by $200 online! LOL This is the most poorly run company I've ever witnessed, it's a joke. I'm so glad they picked another tenant to rent to, because this was a sign from god. The person I mainly dealt with was Cathy, she fumbled the entire process from initial communication till the end. I advise hiring someone who knows a little more about their job, has consistent great communication, and someone who actually cares about their job- then maybe there wouldn't be so many 1 star reviews. read more

This one star is very generous. PMI in Tyrone is horrible. They engage in unethical, deceptive, fraudulent and discriminatory business practices. I just moved out of one of their properties in Fairburn, a townhouse that I rented for 2 years. Here are a few of the things they charged me for when I moved out. $15 for hollywood bulbs that were blown when I moved in (yes I have proof) $5 for toilet screw cap $45 for tub diverter (in the same condition it was at move in) $45 for wall/ceiling (no detailed explanation given) $20 for door knob (none of the knobs are missing or broken) $25 for caulk around the toilet $35 for a towel rack that was broken when we moved in $4 for a door stop that was missing when we moved in (yes I have proof) $65 for wall/ceiling patch paint $60 for outlet switch (all are operable) $80 for wall/ceiling (no detailed explanation given) $10 for batteries in smoke detector (I replaced the batteries in one, the other didn't need any) $25 for sink stopper $40 for items left in cabinet (I own that one, but $40??) $25 to wipe refrigerator (I wiped thoroughly, please see pics) $35 for paint trim and caulk $75 for lock change (usually the owner's expense??) $75 for paint prep $240 for carpet clean (I provided proof the carpets were professionally cleaned) $240 for general clean (please see pics) The list goes on. These are all things the OWNER is usually responsible for. They requested I provide a copy of an invoice for the carpet cleaning, which I did. They totally ignored it and charged me $240. I'm sure they won't even perform half of the things on this list and make the next tenant responsible for them. I kept the move-in inspection pictures they provided when I moved in and compared them to the move-out pictures, and many of the things they deemed SATISFACTORY when I moved in is considered damaged now, and I'm being charged for it. I paid a $1500 deposit and they are keeping $1300 of it for expenses that should be covered by the owner. DO NOT RENT FROM THESE PEOPLE!!!! They are rude, unprofessional, and I feel this is retaliation for a very honest, very poor review I left 2 years ago when I moved in. They were horrible ever since. With the exception of Mark, I haven't had any good experiences with anyone else in the office. So to the management/owners, please spare me the response with the fake, insincere apologies. I've had exchanges with one of the owners and yes she was rude and discriminatory as well. You can apologize by being fair and returning my fair share of my deposit. read more

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I recently purchased my first home and I worked with PMI Georgia owner/agent Chris Littleton. Chris and the staff at PMI Georgia were excellent. The real estate market in Metro Atlanta is challenging and we had to make multiple offers before finally getting a signed contract. Even through the one hiccup (on the seller's side), Chris and staff keep me in the loop and effectively communicated everything that was happening. Once the transaction was ready to close and a settlement statement available for review, the PMI Georgia team made sure the accounting was accurate and I understood the numbers. Closing was a breeze and I am now the proud owner of my home. I am planning on buying another home to move into soon and when that time comes I plan to use PMI Georgia for property management for my current property. read more

Donna at PMI is awesome! We had an issue at our rental and called her. She had a service rep take care of the problem in under an hour!

RUNNNNNN!!!!! Run!!!! Runnnnnn!!!!! They're friendly at first until you have an issue in your home. Every issue I've had I've reported & they've sent "unskilled" repair people to but bandages on issues. My garage door fell off (after being "looked at" cause that exactly what they did twice). My toilet exploded after it what "looked at" & I was told not to put tissue in it (isn't that's what toilets are for). My AC unit stopped working after being told I can't turn it off & on and I must keep the thermostat set between 72-74 (obviously there's an issue if the thermostat can't be set to cooler temperatures). I have a kitchen sink that's clogged & carpets that's been wet for over a month from the exploded toilet, but they want their rent on time. I was blatantly told by the service manager, Alli, that the ac repair want coming back because the unit was working when in fact I sent them pics of the thermostat being set to 68 & the temp in the house is 85. RUN!!!!!! Alli is very unprofessional & rude. Then she lied at about her response, but thankful I had text. Please communicate with these people via email or text or they will lie. read more

PMI Georgia - The thermostat set to 68, but the temp in the house 85 degrees - Property Management Near Me - Tyrone, Georgia

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I cannot get in touch with anyone regarding any issue! This young child keeps answering the phone and always claims no one is available and will be put on a call back list! Never any call backs nor any replys to emails!! I do not understand there purpose?? IS this a free service? I don't believe so but they sure act like they aren't getting paid, A complete waste of time! read more

Professional property management company and knowledgeable staff. Highly recommend when looking for a property manager for one or all of your rental homes. read more

I believe PMI Georgia is either a fraudulent company or discriminatory. Initially, I inquired about a property online that was "Coming up soon" on their website. It indicated that it was not going to be available for showing or rent until after April 21st. I'm familiar with the neighborhood because the home I grew up in is a couple of streets over. I called them, and I should have been cautious at that moment. When I called the person, I spoke to wasn't very pleasant and rushed through my questions and rushed me off the phone. Despite that experience, I went ahead and applied, solely based on the pictures of the home, and knowing the area. I submitted my application on April 13th, and on April 15th I received notification that home was available for scheduled viewing now, which was strange, but I scheduled the viewing for April 17th. Today April 16th my scheduled viewing was canceled, with a message staying the home had been removed from the market and/or rented. Again, I was surprised because I had still hadn't received any status on my application or even notification that it had been received and processed. I called and no one answered, so I decided email PMI Georgia directly to check the status of my application since I hadn't received any feedback. I received a response an hour later, NOT A REPLY ON THE EMAIL I SENT THEM, but a new email chain in which my application was denied. The notification of denial dated for today, and PDF edited form that was put together upon receiving my email an hour prior. There was no mention of my credit score or what specific debts contributed to my denial. I'm shocked because I've never been denied for a property, my rental history is truly flawless. I'm only moving now because I had a baby last year and we need the additional space. Regardless, it feels like this denial was thrown together, and possibly I was denied for other reasons? Or this company may like collecting application fees. I'm not sure but it doesn't feel right. I'm not sure how a property that wasn't supposed to be available till 4/21 is now off the market by 4/16 and these people can steal $85.00 from me. I've kept all the correspondences and dates and feel like the BBB should be notified, along with the FHEO! read more

Where do I start? First off they barely answer the phone. I put in an application on a house and was communicating back and forth with Cathy about a house I was interested in. She emailed me back and I requested information that I had already sent it. I sent it again only to wake up this morning from an email saying the house had been rented. So why would you email me knowing it had been rented and take my application fee if you had other applications on the house already. Just doesn't make sense. You all need to do better. read more

0 Stars. Had property managed with PMI/SRN. Ended up with tens of thousands in repairs and shoddy repair work, evictions, vacancies. I would never use this company or their representatives or recommend anyone use them. Their attitude is terrible and they accept very little responsibility. They will try to take money at every turn. Trent is a real piece of work. read more

I would give zero stars if I could. I agreed to a rental property based on an internet listing. The house was shit when I moved in, literally the former tenants trash and garage door were on the floor in the garage. With a ton of outstanding items like paint, rotting windows missing roof tiles... I have not been able to get SRN to walk the property with me. It's been 10 months. After countless emails and calls, I'm done. If you want to rent crack houses, these are your peeps. read more

As a landlord, I was displeased with the way SRN handled issues with my last tenant. My tenant went months without paying her water bill and blamed it on a water leak. SRN put a hold on the rental disbursements until *I* resolved the issue. A little research by SRN would have shown that the tenant was behind on paying her water bill and that there was no water leak on the property. This went on for months and left me dissatisfied with SRN's service. read more

SRN has managed a rental property for me for 1 year. They have done a great job communicating with the tenant, providing payments to me promptly and providing great customer service to both me and my tenant. I look forward to working with them for years to come. read more

I highly recommend SRN. From my first initial inquiry to my move in, everyone I spoke to was professional and acted in a timely manner. Patty, the leasing agent was very helpful answering any questions I had relating to the home and the application process. The property manager Trent did a very throughout job discussing the provisions & they even offer online rental payments. Anyone looking to rent needs to look for homes with SRN. read more

Get a lawyer. Better yet, don't bother. Renting from these people is a nightmare. And that's just the pre-qualifying paperwork. The contract is everything for them, what they aren't going to do for you, and what you are going to do for them. Believe it. Don't sign it--run. If you do sign the contract make sure you understand it. Have a lawyer review it. We rented a substandard house for over three years. If it was broken or needed fixing you had to prove why you needed it, if you broke it, and agreed to pay for the service call if they found you were in error. They use subcontractors for repairs and many times it is substandard and shotty, bad work. When we first moved in we had no water. Yes we paid the county water deposit, it was turned on, but the agent did not know where the main house valve was. A weekend with no water. Great after we had traveled 500 miles on a Friday and got there late afternoon. It gets better. We had to pay a double deposit because we did not have jobs. Also a nonrefundable pet deposit--everything over $2200 just to move-in in 2013 in Dekalb County in "the hood" area near Candler. We are professionals with high credit ratings and impeccable references. No matter we got employed (our transfers came through) before the next month's rent we still could not get our extra deposit back until we moved out. The house did not have a washer, dryer, or dishwasher in the fairly safe working middle class neighborhood two-story (safe in the area we lived in anyway, the back part was very shady and cops/fire/EMS called all the time; plenty of AK's going off on holidays and weekend nights). The landlord agreed to put the appliances in (cheap used of course) before we signed the contract. But when the dryer went out he and SRN aka PMI refused to fix it. So we bought another ourselves and SRN aka PMI removed the old one. Two years later at exit time they tried to charge us for the one missing because we sure as hell took ours. I had to prove they took the old one off and that it wasn't even in the contract. You are required to basically make the place look like new before you leave. Required to have a professional carpet clean whole house (need to show receipt), no picture holes, yard manicured, no maintenance issues--all at your own expense regardless of their old unkempt crap. We fixed tired old blinds, did landscape, and painted inside. Cost about $1000. Then came the move out inspection. And in the contract they say that if after the inspection they find more than your deposit they can charge you for it. Yep, you signed it at the beginning in the fine print. Basically they do a remodel list for the landlord and give you a copy. Fortunately we did not have more than our deposit but did have to fight for the deposit check. First they wanted to charge us for the "missing dryer". Then the time for them to send us our check was coming to an end. In short it took over a month to get our deposit money with a lot of back and forth and hassle. So if you like a rental management company to constantly remind you to change your air filters, mow your lawn and generally harass you through email this place is for you. Our rent went up three times. The last lease expiration we went month to month because we wanted to get out of there. Yep it went up for that. They did two "home loan refinance" inspections. Yep rent went up each time--from $750 month to $995 month. Reason given: "property values going up in the area." Yeah, but not in the hood. Houses still selling for around $70K in that subdivision. In the end, they took out all the carpet, painted the walls (which hadn't been done when we moved in) and jacked the rent up by another $200. Rent from these people? Better read the reviews from the tenants who have MOVED OUT. Because the others are ones that have written reviews for a chance at a $50 drawing of all current renters. BEWARE! read more

Rented a home from them for 3 years. Summary - Good enough for my first time renting a home The realtor a worked with was very flexible when it came to re-upping my lease. I had a 12 month, went monthly and had the expected raise, resigned a 12 month and worked out lowering my rent appropriately given the property value increased, and then went monthly again for the remainder of my time there. Exiting the lease was painless and I didn't feel nickle and dimed from the expenses they took to do repairs and whatnot. Thoughts on Maintenance The house I rented was an older home and came with several outdated wall sockets, an outdated AC Unit, and an outdated Water Heater. As each of these things failed, I simply reported it to SRN and received relatively timely service from contractors who were all friendly and un-intrusive. I do wish they'd have just replaced them all, but can't fault them for "if it ain't broke, don't fix it". Qualms When moving in, they never performed rehab on the yard and I had some minor debris in the back yard. The appliances provided aren't the best (but they are included so can't complain too much). Overall, I would rent from them again if I was still in that area. read more

SRN managed my property for 1 year and 3 months. I was highly disappointed with their services. The only positive feedback is that they found a tenant within 2 months. After the tenant signed the lease the fees started to accumulate. There was a fee for every service call performed by SRN internal repair company, even if the repair was not done correctly. Dishonest Employees I tried to terminate the contract after 1 year, but the property manager stated that I couldn't cancel the contract because they had an agreement with the tenant. My attorney had to draft a property manager dissolution contract. If you consider using a property management company, please review the companies policy. I realized that calling references was not enough. read more

Being an investor with multiple properties and working with multiple management companies (still searching for good ones), I am quite disappointed with Solutions Realty Network (SRN) for several reasons, and want to share my experience for homeowners to make an informed decision and for SRN to improve their services. - Communications (as you have seen with other reviews): o When SRN started to manage my property, for 2 months, they collected the wrong rent amount ($100 less that we had been agreed!) and have not sent me the lease agreement until I asked them. If I didn't notice, it would have continued. o It is difficult to get a whole of the property manager. o They do not inform the owner of the lease renewal time because as they said, it is already stated by default in the management agreement, and owners would have to reach out if they want to make a change. So I only learned about the renewal after the fact. I found out that they did not increase the rent, while all other neighboring properties were charging a higher rent (most were managed by them as well). Typically, a property manager would ask the owner if he wants to increase the rent or renew with this tenant, for approval or as a courtesy at the very least. Other property management companies always communicate with me. - Work Ethic: o Management of my property (including a batch of other people's properties- mainly foreign investors it seems) got "sold off" to another company without my consent. And this new company started to bombard our mailbox with listings of houses for sale. I understand this is all purely business (and as they said once again, it is stated in their agreement), but again I wasn't informed until after the fact. o To add icing on the cake, this happened exactly at the time SRN renewed my tenant lease! This means that I am locked in with that new property management for a whole year. I did not want this new company to manage my property and so they charged me a termination fee ($500) for ending the contract (which I only found out via a statement). After the transfer of management, SRN would not help or take any responsibility. o So I've been charged a renewal fee from SRN AND a termination fee from the new property management. o I know these foreign owners were not happy about this either (being overseas didn't help). I hope this gives you a better insight. Good luck finding a good property manager! My recommendation is to look at 3 things: 1. Competency and relationship with a particular property manager (most important), 2. Procedures and structure of the Company, and 3. Check references/current client feedback read more

No Stars for this company. This is absolutely the worst property management company to work with. I have been a renter and the owners who actually signed the contract with the company didn't even want to work with them any more. Overpriced, their contractors who are supposed to do repairs either do not show up on time, show up at all or complete a job. Upon move-out, in order to return our security deposit, they want us to fulfill and pay out-of-pocket for items that are not listed in the lease, such as: professionally cleaning the carpets, touching up the paint...etc. I have been a renter for many years and I know the protocol of moving out - cleaning the house is what is expected. In addition, I could never get the property manager on the phone. He would only respond via email. DO NOT use this company, you will regret it. read more

I would not recommend this mgmt co. You would be better off managing your own property. They don't communicate with their clients and they don't seem to know how to collect rent from tenants. Every month I had to follow up with this company about the rent by email because my contact would never answer the phone. If you're going to use a mgmt. co. don't use this one. They don't deserve the fee. read more

this company not helpful at all. Their bright name of "solutions" means nothing, they would not find any solution for you, so do not waist your time and money like I did. Was hoping to find solution with this guys, paid money, could not get respond from them in 3 weeks, called like 3 times a day, left 5 e-mails, no respond, when I finally reached to receptionist, she was rude and unhelpful, could not give any respond why our realtor would not call us back. Time was going by, no result, no answer. So please do not waist your time and money with this company. read more

I have been renting a property from Solutions Realty Network for almost 2 years now and for the most part they have worked with me to get minor things around the property fixed and resolved in a timely manner. Just this past weekend the air conditioning unit went out on one of the hottest weekends of the year. I contacted the account manager as well as the maintenance manager in regards to being reimbursed for the money I spent for a window unit, fans, and a hotel because it was a 100+ in the house. Today I received an email stating how it was unfortunate but they would not be reimbursing me for my inconvenience or expenses I had incurred. I am writing this review in hopes that it will help anyone who are considering renting or buying a property from this company. I would suggest you continue looking because it is obvious they do not care about the welfare of their tenants only receiving their rent check monthly. Just so you know it is Tuesday afternoon and my air is still NOT WORKING!!!! Please people look elsewhere for properties. read more