Sorry as hell!! That should say all you need to know!!!…read morePoor shipping late shipping did not package securely. Arrived damaged. Horrible customer service!! Rude.

I had two discount coupons. One for downloading the Ace app,…read morea second one for my birthday. When I tried to redeem them while buying supplies the manager refused to honor either of them. No explanation other than the products I was purchasing were already discounted $1. The coupons had a discount value of $15 dollars. I explained to him through the cashier, as he would not come to the front of the store to talk to me to resolve this, that I called the night before seeking clarity on the restrictions of the coupons before driving to the store. I was told on that phone call they were straight dollars off coupons, any purchase, no restrictions. My purchases would have exceeded the value of both coupons. I put the products back on the shelf and left. Two weeks earlier I called to check to see if they had a product in stock. The employee was very reluctant to check the inventory and confirm if you had it in stock. I purchased products from this hardware store for years. It always had higher prices but good service, what happened to it? News Flash, for the same products, stores like Lowes and Walmart are 20-25% cheaper and the customer service is superior. These two incidents' let me know your employees really don't care about getting my repeat business. Your Choice.

Very friendly staff !!! Everything is needed was there. Shopping there is better than the hugh box…read morestores.

Chandler did a great job on handling our issues quickly and professionally. He was attentive, had a…read morepositive attitude and his willingness to go the extra mile for us is greatly appreciated!

Called multiple times and there is no voicemail set up, no one picks up the phone - didn't have…read morethis problem with any of the other tractor supply's in Columbia area.

This store does get a bit cluttered but not dirty. After all they do sell farming goods I…read morebelieve it's a great store. They have great prices on there Nuts and bolts section

Went in for a new RYOBI 40V battery for my lawnmower and Robert G helped me find what I needed…read more.. but while showing me the batteries and chargers he parted some knowledge on me (recommendation) and I ended up getting a Trimmer Kit that comes with a battery and charger for about $30 more than a single battery by itself... Most excellent customer service!

This store is by far the worst store with the worst management: I go there all the time and no one…read morehelps but Giana at self check out. Cj the head cashier is the best to. The rest no one wants to work. Mike the manager always has an attitude about every thing. If I could give it zero stars I would!

This review is only based on the appliance section and customer service for Lowe's hardware. I…read morerecently purchased a refrigerator and a dishwasher on a Black Friday sale. They had a great price for these items that I explained about. The store was clean organized. The sales associate in the appliance center was named Scott he helped us with the purchase of the items that we bought. He asked us if we wanted to get an extended warranty and I told him no thank you but he wanted to know why not. I explained to him I did not want one. When purchasing our dishwasher we had the option of getting a pocket door one or a choice of handles we told him we would like the pocket door one. Our delivery came fairly fast only in 2 days it took to come when receiving the items the refrigerator was just fine but the dishwasher was not the correct style it had a handle on it that we did not ask for. The driver was nice and called customer service to see what could be done they redirected us to the actual store where we bought it from and we got the sales associate Scott that sold us the items he claims that we never told him what style we wanted but that was not true we had other people with us that day that could confirm what we said again he was very concerned for us to purchase an extended warranty and probably did not focus on what the customer was actually purchasing. We did take the item instead of refusing it and was told to contact the manager the next day since our delivery came on a Sunday. The next day we called the store manager and he said he was going to rectify the situation by taking 10% off the dishwasher ok that would work I guess so we settled for it we waited a week but there was no 10% refund to our credit card we contacted customer service and waited for over an hour to speak to a representative they gave us a case number and said that the store manager would call us the next day which did not happen another week went by and we decided to go down to the store. We spoke to one of the appliance supervisors Travis and he rectified the situation instantly. He was the only one that seemed to care about the customer not the sale we have been shopping at Lowe's for years and it used to be our hardware store of choice . It seems to be that the customer care has declined rapidly and that is a shame.

unfortunately lowe's are supplying china made products and…read morechoosing profit over america!. purchased 2 american flags that were made in china for memorial day holiday celebration! so sad, it rained during our celebration and the flag colors were destroyed! american colors on flags should be purchased in america and should never made overseas! sickening !!!!!!!!!!! i hope lowe's policies change and support america!

Tis Ace Hardware offers a wide selection of items including Gamecock and Clemson tailgating…read moresupplies, Grills, Craftsman tools, Paints and fasteners. Your basic Hardware Store. My Bride and I came here a couple weeks ago to look at Grills and a Big Green Egg. The young man was knowledgeable but he really encouraged us to come back and speak to Donnie. Donnie is the Big Green Egg man and this guy knows his stuff. He took quite a bit of time explaining how the Egg worked and ensured I was comfortable. In short I bought the Large Egg and a new Webber Grill for those quick burgers when I don't have a lot of time. Customer service is outstanding!! Will be back!!

Omg! I was in this store yesterday and witnessed the WORST customer service I have I have ever…read moreseen! As what I witnessed, the store mis-priced some bird seed (?) and would not honor the price (customer service rule #1) - then ... argued and threatened to call the police on this woman who just was asking them to honor the price marked! The "manager" came out and was incredibly unprofessional and rude to this lady. My advice is to send their staff to customer service training and do the right thing in the future.

Did not wanted to post this review but attention needs to be made, I bought a jack there a 1.5 ton…read morelow profile one. I lost the handle, went there trying to get a replacement. The people told me the universal one would work. Later found out it didn't since it was to big, back to returning it, I asked where can I get one? They said online. No one seemed to wanna helped or get involved in showing me how to order, after going on the app and only I couldn't find it. I called and still the lady didn't wanna help. So I go in and asked again, can u pls possibly show me how to get it or help me order it? She clearly didn't wanna help me so it's ok so I left. After a while I still had issues locating it, so I called again. First Lady didn't wanna bother, transford me to another lady in the back. She was so bad, she was condescending and being such a smart A, telling me pull up the website so I did. And what pulled up was somehow different from what she was seeing. She's talking down on me telling sir idk what you're but this is what I'm seeing, insensitive to what I'm viewing she just didn't care to see my point of view. I'm doing everything you're telling me mama but I'm not getting what you're getting, after a while of going no where I just hung up and decided to go elsewhere. Idk if I'll go back there. Not sure if it's even worth it anymore. To think I use to think they were the absolute best. Their customer service is really below par now that I think of it. I would've easily given them 5star if not more.

I want to thank the cashier Darrel Harris at the store on St. Andrews in Columbia SC for the great…read morecustomer service. Thank you so much for having such employees. Sincerely, Irina Pinchuk. I purchased a BAUER 1/2 in. x 50 ft. Automatic-Feed Drain Cleaning Drum Machine at St. Andrews

It is rare for me to give 5 stars to any merchant. This is my favorite Lowes location and I think…read morethey are lucky to be where they are on Platt Springs Road adjacent to the Wal Mart. I've always secretly wished that I could walk from this Lowes to the Walmart, but that's a little too risky considering the traffic. 15 mph in Lexington county really means go as fast as you can without getting caught by the police. The Wal Mart is only about 100 feet from the Lowes yet they separated by a giant 50 foot wall of dirt, so I would have to venture out into traffic to loop around to the Walmart. The other Lowes locations on Augusta Road and Sunset Boulevard can't help that they are located where they are but I avoid them because they tend to be too crowded and in higher traffic areas. I actually live closer to the West Columbia Lowes but after a visit there I feel like I visited a store up North where it is really cold if you know what I mean. So I alway travel the extra few miles to the Lowes on Platt Springs road. This Lowes has its "ups" and "downs" like any other place. People (staff) have bad days and I can allow for that. At any rate, I feel appreciated here and that pretty much says it all. I can take a cashier having a rough day or I can take it that the saw is out of order or that some sales clerk has left me hanging. Yes all that has happened to me at this Lowes but I love this store for how I feel after shopping there. Typically, if the website states that they have one of an item, that tends to be pretty much accurate.

I have become accustomed to only come on here when I know exactly what I am looking for! Customer…read moreservice left this location a while back! Seem to remember that they carried 14 foot wide flooring in the past (Linoleum). Not any more apparently. So I stood around the flooring desk and press the "customer need assistance button ". One employee actually walked by and noticed me but not even "we will get someone here shortly " was offered, just a look and keep walking ! I guess I will continue to not going in when I need assistance! Sad what companies are doing to people today! But let's blame it on "no one wants to Customer service continues to suck at this location. This will be the downfall of Lowe's. Get a get rid of customer service customers will get tired and quit coming.